Send us a text In this episode, we sit down with Enterprise Service Management expert, and author of the course, John Sansbury, to explore the transformative power of Enterprise Service Management (ESM) within an entire organisation. Discover how ESM extends beyond traditional IT Service Management (ITSM), optimising service delivery across all business functions. John shares insights into key differences, course benefits, and who should attend the ESM Practitioner course. Perfect for ...

Send us a text Join us on "The ITSM Spectrum | by Purple Griffon," where our latest episodes delve into the groundbreaking "Recruit, Train, Deploy" service—a bespoke solution designed to align employer needs with skilled, ready-to-deploy tech talents. Dive deeper as we explore how this innovative approach is not only reshaping the landscape of tech recruitment but also paving the way for more women to thrive in the tech industry. Episode 3: Revolutionizing Tech Recruitment with Recruit, Train...

Send us a text In Episode 2 of "The ITSM Spectrum | From Purple Griffon," we dive deep into a variety of key ITSM topics that are crucial for professionals in the field. This episode is packed with valuable insights and information, starting with an in-depth exploration of PRINCE2 7th Edition. We uncover what's new, what's changed, and how these updates can impact your project management approach. The conversation then shifts to Problem Management, where we dissect strategies and best practic...

Send us a text In this episode we take a look at Artificial Intelligence with Dr Andy Lowe, co-author of the BCS Artificial Intelligence Foundations book. As a qualified subject matter expert, we delve into some of the burning questions raised by the advancement of AI and Machine Learning. Steve also provides us with a course overview for ITIL®4 CAI (Collaborate, Assure & Improve), SIAM, Problem Management and Root Cause Analysis. For a more in depth look at the episode, links to...