Send us a text In this episode, we sit down with Enterprise Service Management expert, and author of the course, John Sansbury, to explore the transformative power of Enterprise Service Management (ESM) within an entire organisation. Discover how ESM extends beyond traditional IT Service Management (ITSM), optimising service delivery across all business functions. John shares insights into key differences, course benefits, and who should attend the ESM Practitioner course. Perfect for ...
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Send us a text In this episode, we sit down with Enterprise Service Management expert, and author of the course, John Sansbury, to explore the transformative power of Enterprise Service Management (ESM) within an entire organisation. Discover how ESM extends beyond traditional IT Service Management (ITSM), optimising service delivery across all business functions. John shares insights into key differences, course benefits, and who should attend the ESM Practitioner course. Perfect for ...
Send us a text In Episode 2 of "The ITSM Spectrum | From Purple Griffon," we dive deep into a variety of key ITSM topics that are crucial for professionals in the field. This episode is packed with valuable insights and information, starting with an in-depth exploration of PRINCE2 7th Edition. We uncover what's new, what's changed, and how these updates can impact your project management approach. The conversation then shifts to Problem Management, where we dissect strategies and best practic...
The ITSM Spectrum
Send us a text In this episode, we sit down with Enterprise Service Management expert, and author of the course, John Sansbury, to explore the transformative power of Enterprise Service Management (ESM) within an entire organisation. Discover how ESM extends beyond traditional IT Service Management (ITSM), optimising service delivery across all business functions. John shares insights into key differences, course benefits, and who should attend the ESM Practitioner course. Perfect for ...
