Welcome to Part 1 of "Decoding AI," our special two-part mini-series on the Whatfix Digital Adoption Show! This series is designed to provide practical insights and leadership perspectives on the transformative impact of artificial intelligence (AI) across business, learning, and technology. In this foundational first episode, we explore AI's effects on core technologies like Digital Adoption Platforms, the crucial human elements of AI adoption, how organizational strategy needs to adapt, and the evolving landscape of AI in learning. We feature four distinguished experts: Sharath Hari (Vice President, Everest Group), Christopher Lind (Executive Advisor of Business Transformation, Christopher Lind Co.), David Kelly (formerly Chairman of The Learning Guild), and Christy Tucker (Learning Design Consultant, Syniad Learning), each shedding light on different facets of AI adoption and its implications. Collectively, their insights underscore that successful AI transformation requires a strategic understanding of technology, people, and culture. Organizations must navigate both technological integration and significant mental and operational shifts to harness AI’s full potential.

In this episode of The Digital Adoption Show, host Riya Rathi dives into the world of HR transformation with Vikas Maheshwary, VP of HR Transformation. Known for his bold takes and practical insights, Vikas unpacks what transformation really means in today’s context, beyond buzzwords and tech rollouts. We explore the myths that hold organizations back, the power of skills-based design, the rise of agentic AI, and what it takes to truly rethink performance management and change enablement from the inside out.

In this episode of The Digital Adoption Show, host Rajesh Pantina kicks off our Partner Podcast Mini-Series with a deep dive into the future of insurance with Ganesh Kumar, Principal Director of Insurance Solutions & Products at LTIMindtree. With over 20 years in the industry, Ganesh has been at the forefront of helping global insurers modernize their core systems, navigate cloud transformation, embrace GenAI, and drive real-world results through better employee and customer adoption. This episode unpacks the pressures insurers are facing today—from regulatory demands and rising risks to evolving customer expectations—and explores how smart digital transformation is helping companies stay ahead.

In this episode of The Digital Adoption Show, host Neha Smriti dives deep into gamification in learning with Karl Kapp, a leading expert in instructional design and gamified learning. Karl is a full professor at Commonwealth University of Pennsylvania, an L&D practitioner, speaker, and the mastermind behind the L&D Mentor Academy. He has spent over two decades transforming traditional learning experiences into interactive, game-like experiences that engage learners and drive real-world results.

In this episode of The Digital Adoption Show, host Neha Smriti speaks with Nick Shackleton-Jones, L&D pioneer and author of How People Learn, to explore why traditional workplace learning is failing. Nick discusses the Affective Context Model, emphasizing that emotion drives learning, and introduces the Courses to Resources shift as a more effective approach. He also shares insights on the 5Di Model, a human-centered alternative to ADDIE, and explains how organizations can design learning programs that deliver real behavior change and measurable ROI. The conversation covers the role of AI in L&D, why most AI tools today miss the mark, and how companies can rethink corporate training to create more impactful, experience-driven learning solutions.

In this episode of The Digital Adoption Show, host Shreya Shrivastava speaks with Will Thalheimer, a learning expert and author of The CEO’s Guide to Training, E-Learning, and Work. Will, discusses the shortcomings of traditional training evaluation methods and introduces the Learning Transfer Evaluation Model (LTEM) and Performance-Focused Learner Surveys as better alternatives. The conversation covers how organizations can shift from outdated learning practices to evidence-based strategies that drive real business impact. Will also explores the role of technology, including AI and VR, in learning and how L&D can become a competitive advantage for organizations.

In this insightful episode of The Digital Adoption Show, Neha Smriti welcomes David Kelly to discuss the rapidly evolving landscape of Learning & Development (L&D) and what leaders must focus on as we approach 2025. David shares his journey into L&D, highlighting how his natural curiosity and problem-solving mindset led him to become a thought leader in the space. He emphasizes that as technology reshapes the way we work, L&D strategies must also evolve.

This episode of The Digital Adoption Show dives into the transformative potential of scenario-based learning in software training. Christy Tucker, a seasoned Learning Experience Design Consultant, shares how scenarios enhance decision-making, provide relevant context, and bridge the gap between training and real-world application. She also explores the synergy between simulations and scenarios, the best use cases for each, and how AI is shaping the future of personalized learning. Packed with actionable insights, this episode is a must-listen for anyone in L&D or digital transformation!

In this episode of The Digital Adoption Show, host Mayank Arora dives into one of the most pressing topics shaping the modern workplace: how to lead effectively in a world driven by AI and automation without losing the human connection. Joining Mayank is the visionary Christopher Lind, Executive Advisor for Business Transformation at Christopher Lind Co. and host of Future-Focused with Christopher Lind podcast.

The Digital Adoption Show kicked off its fifth season with an enlightening conversation between host TD Sharma and Sharath Hari, Vice President of At Average Growth. The discussion delved deep into the evolving landscape of technology trends and digital adoption strategies as we move into 2025, offering valuable insights for organizations navigating digital transformation.

This season of The Digital Adoption Show explored the intersection of technology and human-centered innovation across industries. Casey Averett discussed how telematics and machine learning are transforming insurance, while Dr. Thomas Blumer highlighted digital adoption platforms improving onboarding, reducing support needs, and enhancing user experiences. Kevin Alster and Cammy Bean shared insights on AI avatars, cost-effective training content, and the value of human-centered design in learning technology. Finally, Jason Raddison emphasized AI-driven workforce optimization and the evolution of HR. A recurring theme underscored the need to balance cutting-edge technology with human-focused strategies to drive impactful digital transformation.

In today’s episode, we explore how digital adoption is revolutionizing learning technology stacks and transforming the way organizations implement and leverage these tools. By aligning platforms with user needs and workflows, businesses can embed learning into daily routines, maximize engagement, and drive organizational growth.

Adapting to hybrid work demands rethinking leadership, culture, and learning. Clear communication, equitable opportunities, and trust-focused leadership are key. Inclusive cultures and personalized, tech-driven learning approaches, such as microlearning, address modern workforce needs. Success hinges on aligning initiatives with goals and testing small-scale pilots. Prioritizing these strategies ensures organizations thrive in the evolving workplace.

In this episode of The Digital Adoption Show, we explore the transformative power of Learning and Development (L&D) in today’s dynamic workplaces. The topic, “Ditching the Guesswork with Data-Driven L&D,” highlights the significance of leveraging analytics to optimize training outcomes and bridge performance gaps.

Summary In this episode of The Digital Adoption Show, we explore the vital role of women in Learning and Development (L&D), with a panel of experts sharing their insights on empowering employees, aligning L&D initiatives with business goals, and fostering a culture of continuous growth. From managers adopting a coaching mindset to organizations using AI and data-driven decisions, the discussion covers practical strategies for scaling communities, addressing skill gaps, and nurturing organizational culture. Experts also delve into the importance of aligning L&D with industry needs and shaping a learning culture that drives adaptability and performance.

In this episode of The Digital Adoption Show, we delve into the exciting world of AI-driven learning innovations and global learning and development (L&D) strategies. Host Dhisha Suresh is joined by industry experts Kevin Alster, Learning Strategist, Head of Synthesia Academy and Andrew James Viglione, Director - Global Commercial L&D, Gilead Sciences. They share their insights on how AI avatars are transforming personalized learning experiences and how global organizations are designing and delivering learning programs to enhance skills and competencies across their teams.

In this insightful episode of the Digital Adoption Show, host Gokul Suresh engages in an in-depth conversation with Dr. Ashwin Mehta, a distinguished AI strategist and learning technology expert. Their discussion delves into the profound impact of artificial intelligence on the evolving landscape of learning and development (L&D), offering valuable insights for professionals in the field.Dr. Mehta shares his journey from chemistry to AI leadership, highlighting the complexities of workforce resilience in various countries

In this episode of The Digital Adoption Show, Sanskriti Bhatla, Digital Adoption Strategist at Whatfix, explores the topic "The Death of Traditional L&D: What 2025 Holds for Learning and Development" with guest Rita Sookrit, a seasoned L&D leader with two decades of global experience. Together, they discuss the transformation of learning and development practices and the role of emerging technologies in shaping the future of L&D.

In this episode of The Digital Adoption Show, Navya Agarwal, Digital Adoption Consultant at Whatfix, dives deep into the concept of skill-based learning with two prominent L&D experts: Emma Adderley, Recognition and Performance Manager at Lloyds Banking Group, and Giorgia Gamba ,Global Talent and Learning Partner, Christian Aid. Together, they explore how skill-based learning can transform an organization’s learning and development strategy and discuss actionable steps for its implementation.

In this engaging episode of The Digital Adoption Show, host Rachita Mehrishi, Product Marketing Manager at Whatfix, speaks with Andrew James Viglione, Director of Global Commercial Learning and Development at Gilead Sciences. Andrew, with over 13 years of experience across MedTech, pharmaceuticals, and sales, shares his insights on designing global learning strategies, managing regional customization, and using data to drive ROI in learning programs.