Season Two of The Conscious Hospitality Podcast begins with its most heartfelt and personal conversation yet.
Host David Arraya welcomes his wife and life partner, Jessica Arraya, for Part 1 of her inspiring journey — a story of love, resilience, and conscious living across continents.
Jessica shares her path from a joyful, faith-rooted childhood in South Carolina to becoming the steady, grounding force behind a global hospitality family. Through honesty, warmth, and reflection, she opens up about motherhood, identity, marriage, and the deep inner work it takes to live consciously in a fast-moving world.
This episode dives into what it means to lead with presence, raise children with intention, and build community wherever you are — from small-town America to the energy of New York City, the vibrancy of Miami, the complexity of Hong Kong, the sacred calm of Hawai‘i, and the beauty of Spain.
Jessica speaks candidly about postpartum anxiety, faith and family rituals, navigating cultural transitions, and how she found strength in embracing her role as the “CEO” of the family — creating stability, connection, and emotional safety while adapting to constant change.
At its heart, this is an episode about conscious partnership, emotional intelligence, and the power of gratitude and mindfulness in daily life. Jessica’s story reminds us that presence isn’t just about slowing down — it’s about showing up, moment by moment, with love and awareness.
In this episode:
How gratitude anchors families through seasons of change
Childhood joy, faith, and the power of Sunday rituals
Overcoming fear of change: lessons from switching schools and cultures
Building emotional resilience and self-awareness through transition
Falling in love across cultures — and choosing the extraordinary
Motherhood as leadership: becoming the constant amid global movement
Postpartum anxiety and the importance of community and support
Finding joy through dance, silliness, and inner child connection
The Aloha Spirit: giving birth to Luna in Hawai‘i and embracing island life
Conscious marriage, parenting, and the beauty of shared purpose
Keywords:
conscious hospitality, conscious leadership, expat family life, emotional intelligence, mindfulness, global parenting, resilience, gratitude, motherhood journey, family rituals, love and faith, personal growth, cross-cultural relationships, conscious living, purpose-driven life, emotional wellbeing, hospitality leadership, spiritual growth, holistic family life, presence and awareness.
🎧 Listen now to Episode 67: Jessica Arraya — Choosing the Extraordinary (Part 1)
📍 Hosted by David Arraya · Produced by Conscious Hospitality Unlimited
Follow @arrayaadventures for more on Jessica’s journey through conscious living, parenting abroad, and embracing life’s beautiful chaos.
🎙 Episode 66 — From Cameroon to Tech: Samy Sam’s Inspiring Journey Through Love, Leadership, and Innovation
In this deeply moving episode of The Conscious Hospitality Podcast, host David Arraya sits down with tech entrepreneur Samy Sam (Samy Samandjeu) for a heartfelt conversation that bridges personal growth, leadership, innovation, and the healing power of love.
From a small village in Cameroon to the fast-paced world of global tech entrepreneurship, Samy shares the remarkable story behind his rise—and the inner transformation that shaped him along the way.
Together, David and Samy explore themes of conscious leadership, family legacy, resilience, and self-love. Samy opens up about his experience growing up with nine siblings, his pivotal move to boarding school, and how those early life challenges taught him the value of positivity, abundance, and emotional intelligence.
Listeners will gain insight into:
The spiritual and emotional tools Samy used to overcome setbacks—including failed businesses and moments of ego death.
How his platform, Creatives App, is on a mission to empower creators and revolutionize the creator economy.
The intersection of technology, human connection, and soulful entrepreneurship.
Why "Love is the answer" isn’t just a mantra—but a practical leadership strategy for the next generation.
Whether you’re an entrepreneur, a parent, a creator, or a hospitality leader, this episode will remind you of your power to transform adversity into light, and how true leadership begins with inner alignment.
Key Topics:
Conscious Leadership, Tech Innovation, Creator Economy, Self-Mastery, Positive Mindset, Personal Transformation, Resilience, Family Support, Emotional Healing, Abundance, AI and Spirituality, Love in Business
Chapters:
00:00 Welcome to Samy’s Journey
04:58 Childhood in Cameroon & Family Legacy
13:56 Siblings, Support & "The Chosen One"
19:36 Lessons from Boarding School
26:51 Education as a Gateway to Expansion
35:26 Internships & Entrepreneurial Sparks
37:46 Building with Vision: From Ideas to Action
42:07 Scaling Up & Ego Down: Real Lessons in Business
48:51 Silence, Solitude & Rediscovery
51:12 Launching Creatives App
58:50 The Future of Work: AI & Consciousness
01:05:42 Closing Reflections: Love as the Catalyst
Soundbites to Remember:
“You are the chosen one.”
“Love is the answer.”
“Life is good.”
—
🔗 Listen to Episode 66 now on Spotify, Apple Podcasts, or wherever you get your podcasts.
#ConsciousHospitality #IAmSamySam #Leadership #Innovation #SelfLove #TechEntrepreneur #AbundanceMindset #CreatorEconomy #HospitalityLeadership #PersonalGrowth #DavidArraya
James McBride is more than a hotelier—he’s a true icon in the world of luxury hospitality. With a career that spans over three decades and includes leadership roles at some of the most renowned properties on the planet, James brings charisma, creativity, and deep human insight to every conversation. In this special episode, we sit down for a heartfelt and candid exchange that covers everything from his early days at The Ritz-Carlton to his groundbreaking work at NIHI Sumba in Indonesia.
Throughout the conversation, James shares:
His childhood love for taking care of people—and how it became his life’s work
Lessons in leadership and precision from his time in the military
The critical role of details, vibrance, and nuance in crafting unforgettable guest experiences
What it means to face tough conversations head-on—and why honesty is key to strong leadership
Anecdotes from his colorful, globe-spanning career—including 14 years at Ritz-Carlton and executive leadership roles at YTL Hotels and The Carlyle, a Rosewood Hotel
The NIHI Sumba story: how a remote eco-resort became a world leader in sustainable luxury—and was named the #1 hotel in the world by Travel + Leisure
We also explore James’ visionary approach to hospitality—blending modern excellence with local tradition, and creating spaces that foster inner transformation, cultural connection, and true service from the heart.
He speaks passionately about the NIHI Foundation, a nonprofit initiative that combats malaria, supports education, and improves quality of life for the Sumbanese people. His leadership model is rooted in empathy, resilience, and bold innovation—making him a beacon for the next generation of hoteliers.
This is not just an episode about hotels. It’s about purpose-driven leadership, living with intention, and how the world’s most powerful experiences often come from the simplest human connections.
🎧 Listen now to The Conscious Hospitality Podcast—where human connection meets world-class leadership.
Episode 64 – The Power of Personal Narratives with Benjamin Rogers
In this powerful episode, David Arraya sits down with Benjamin Rogers, Assistant Professor at Boston College, to explore the transformative role of personal narratives in leadership, wellbeing, and organizational behavior.
Together, they dive into the Hero’s Journey framework and how our individual stories shape our sense of purpose, guide our personal transformation, and influence how we lead and connect with others. Drawing from his academic research, Benjamin shares how reflective storytelling can help individuals and teams find meaning at work, navigate transitions, and cultivate resilience.
This conversation bridges the worlds of conscious hospitality, personal growth, and professional development, offering deep insights into how we can use storytelling to build more conscious, connected, and purpose-driven workplaces.
🔍 Keywords: Conscious Hospitality, Personal Narrative, Hero’s Journey, Leadership, Wellbeing, Meaning at Work, Transformation, Storytelling, Organizational Behavior, Academic Research
In this episode, we explore:
• Why personal narratives are key to discovering our purpose
• How the Hero’s Journey applies to leadership and life
• The intersection of storytelling and organizational culture
• How to find meaning through reflection and social feedback
• The role of community and allies in our growth journey
• What makes work truly transformative and fulfilling
Whether you're a leader, entrepreneur, academic, or someone seeking deeper alignment between your personal story and your professional path, this episode will leave you inspired to own your narrative and live with intention.
Available now on Spotify, Apple Podcasts, and all major platforms.
Episode 63: Redefining Luxury Travel, Leadership, and Parenthood with Melissa Krueger
Welcome to another powerful episode of The Conscious Hospitality Podcast, where we explore the intersection of conscious leadership, luxury travel, and the human experience. In Episode 63, your host David Arraya sits down with Melissa Krueger, the dynamic CEO of Classic Vacations, for a heartfelt and insightful conversation on leadership in organizations, parenting, and the profound parallels between the two.
With over two decades in the luxury travel and tourism industry, Melissa shares how her personal and professional journey has shaped her leadership philosophy—one rooted in gratitude, resilience, accountability, and mentorship. From her early family influences to her rise as a trailblazer in the travel sector, Melissa opens up about navigating challenges, building inclusive teams, and redefining what luxury means in today’s world.
This episode dives into key themes such as:
Redefining luxury travel in a post-pandemic world
The transformative power of conscious leadership in hospitality
How parenting and leadership mirror each other in accountability, trust, and empowerment
The role of mentorship and how women in leadership can pave the way for future generations
Balancing innovation with legacy in long-standing organizations
The impact of tourism on local communities and how conscious travel can be a force for good
Why gratitude, emotional intelligence, and clear communication are essential tools for modern leaders
Building resilient teams through choice, empowerment, and open dialogue
Creating a culture where employees feel seen, heard, and supported
Melissa also shares her perspective on leading through change—what it takes to evolve a brand, maintain purpose-driven decision-making, and create workplaces that value both accountability and support.
Whether you're a hospitality executive, a parent, a travel industry professional, or someone passionate about personal growth, this episode will leave you reflecting on the kind of leader—and human—you aspire to be.
🔑 Keywords: luxury travel, conscious leadership, hospitality leadership, parenting and leadership, resilience, tourism impact, women in leadership, mentorship, community engagement, emotional intelligence, personal growth, team empowerment, organizational culture, gratitude, travel industry innovation
🎧 Listen now to learn:
How Melissa leads with both structure and soul
Why the next generation of travel leaders must lead with intention
How parallels between parenting and leadership create better leaders at home and at work
What it takes to evolve while honoring the past
Don’t forget to subscribe, rate, and share this episode with your team or someone navigating leadership in any capacity.
Episode 62 – Navigating Conscious Leadership with Carolyne Doyon, President & CEO of Club Med North America & the Caribbean
In this inspiring episode of the Conscious Hospitality podcast, host David Arraya sits down with Carolyne Doyon, President and CEO of Club Med North America & the Caribbean, to explore the evolution of conscious leadership in hospitality.
With over 25 years of experience in the travel and tourism industry, Carolyne shares her personal and professional journey—from her multicultural upbringing in Montreal to leading one of the most iconic all-inclusive hospitality brands in the world.
Carolyne opens up about the defining moments that shaped her leadership style, the critical role of mentorship and team empowerment, and how gratitude, honest feedback, and resilience became her guiding principles. She also reflects on leading through the COVID-19 crisis, the importance of clear and compassionate communication, and the decisions that helped her team emerge stronger and more unified.
This episode is a masterclass in conscious leadership, career development, and the power of authenticity in executive roles—particularly for women in leadership who are navigating both career ambition and personal growth. Carolyne shares valuable lessons on sustainability, team building, and the future vision of Club Med, where well-being, purpose, and innovation meet.
Whether you're a seasoned leader or an emerging voice in the hospitality space, this conversation will leave you inspired to lead with intention and create organizations that truly flourish from the inside out.
🎧 Listen now on Spotify, Apple Podcasts, or your favorite platform.
Keywords: Conscious Leadership, Hospitality, Club Med, Women in Leadership, Career Journey, Sustainability in Hospitality, COVID-19 Leadership, Personal Growth, Team Empowerment, Feedback Culture, Mentorship, Executive Leadership, Work-Life Balance, Conscious Hospitality
#ConsciousLeadership #WomenInHospitality #ClubMed #HospitalityIndustry #MentorshipMatters #DavidArraya #HospitalityLeadership #Sustainability #LeadershipInCrisis #ConsciousHospitality #TeamBuilding #WellBeingAtWork #PurposeDrivenLeadership
Episode 61 – Sonal Uberoi: Rethinking Wellness in Hospitality
In this inspiring episode of the Conscious Hospitality Podcast, host David Arraya sits down with Sonal Uberoi, founder of Spa Balance Consulting and a global expert in wellness strategy, spa management, and sustainable business transformation.
Sonal’s unique journey—from growing up in Kenya, pursuing a law degree, and working in high finance at Goldman Sachs to ultimately building a purpose-driven career in the wellness and hospitality space—is a powerful example of personal growth, intentional leadership, and redefining success on your own terms.
Together, David and Sonal explore the evolution of the wellness industry, the increasing demand for holistic well-being in luxury hospitality, and the strategic role of wellness in driving business performance. Sonal shares lessons from her 15+ years of experience leading wellness integration in hotels and spas around the world, emphasizing the importance of authentic leadership, cultural alignment, and long-term vision.
This episode is a must-listen for hotel general managers, wellness consultants, and leaders seeking to elevate their impact in the hospitality industry. You’ll also hear about Sonal’s acclaimed book The Wellness Asset, her ESSENCE model, and how she helps GMs build future-ready wellness businesses.
Takeaways:
Wellness is not a trend—it's a cultural shift reshaping the hospitality industry.
Great wellness programs begin with clarity of purpose and emotional intelligence.
Leaders must evolve their mindset to prioritize sustainable well-being over short-term ROI.
The spa is not the whole story—wellness is a brand philosophy, not just a department.
There is a leadership gap in the wellness space that presents a powerful opportunity.
Sound Bites:
“Wellness is here—and it’s here to stay.”
“Get clear on your certainty of purpose.”
“What is the impact you want to make?”
Chapters:
00:00 – Introduction to Sonal Uberoi
02:02 – Sonal's Early Life and Family Background
06:00 – Education and Career Beginnings
08:42 – Transition from Law to Finance
14:25 – The Shift to Wellness and Spa Industry
19:43 – Observations in the Spa and Wellness World
25:58 – Establishing Spa Balance Consulting
30:32 – Current Landscape of Wellness in Hospitality
34:32 – Challenges in Wellness Leadership
41:16 – The Future of Wellness in Hospitality
47:06 – Working with Sonal: The Wellness Asset Academy
48:40 – Key Tips for GMs to Enhance Wellness Programs
54:14 – Sonal’s Vision for the Future of Wellness
Keywords:
wellness, hospitality, spa management, Sonal Uberoi, Spa Balance Consulting, wellness industry, leadership, sustainable business, The Wellness Asset, conscious hospitality, personal growth, wellness coaching
Episode 60: From Burnout to Balance – A Transformative Journey with Eva Jungstein
In this compelling episode of The Conscious Hospitality Podcast, host David Arraya is joined by Eva Jungstein, a certified health coach, and former executive leader. Together, they explore a deeply personal and timely conversation on burnout, leadership, mental health, personal growth, and women empowerment—through the lens of Eva’s remarkable journey.
Born and raised in Bolivia, Eva pursued a high-powered career in PR and advertising, driven by ambition, cultural expectations, and the desire to prove her worth in competitive, high-performance environments. She lived and worked across global hubs including Buenos Aires, Barcelona, and Miami, ultimately landing a role at Edelman, one of the world’s leading communications firms. Yet despite outward success, Eva’s inner world was unraveling.
In this episode, Eva vulnerably shares how chronic stress, perfectionism, and external validation led her down the path of burnout—and how this pivotal crisis became the catalyst for profound transformation and healing. She opens up about the turning point that gave her the courage to walk away from the traditional definition of success and instead build a more intentional life rooted in self-care, coaching, and conscious leadership.
Listeners will gain deep insight into the invisible pressures women face in leadership, the emotional cost of constantly “proving oneself,” and the power of listening to your inner voice. Eva’s journey is a testament to the importance of redefining success through well-being, boundaries, and personal fulfillment—not just titles and achievements.
Whether you are navigating a career transition, experiencing burnout, or simply seeking more balance, authenticity, and purpose, this conversation will inspire and empower you to reconnect with yourself and lead from within.
Key themes and keywords explored in this episode include:Conscious Hospitality, Eva Jungstein, Burnout, Personal Growth, Women Empowerment, Career Transition, Mental Health, Leadership, Self-Care, and Coaching.
Highlights & Takeaways:
Memorable Quotes:
“I felt a sense of freedom when I left my job.”“Life is about finding balance and self-trust.”“Finding courage to pursue dreams is essential.”
Chapters:00:00 – Introduction to Intentional Living02:54 – Early Life and Ambition05:36 – Cultural Influences and Expectations07:57 – Defining Success and Self-Worth10:40 – Career Decisions and Culinary Aspirations13:08 – Transition to PR and Advertising16:03 – Life in Buenos Aires and Barcelona18:45 – Moving to Miami and New Opportunities21:39 – Career at Edelman and Lessons Learned24:02 – Burnout and Redefining Success32:27 – Navigating Toxic Work Environments35:05 – The Impact of Burnout39:12 – Recognizing the Signs of Burnout43:15 – Finding Freedom After Leaving a Job49:40 – Building a New Identity55:01 – The Journey to Self-Discovery57:32 – Empowering Women to Thrive01:02:38 – Listening to Your Inner Voice
Be sure to subscribe and share if this episode resonates with your journey toward wellness, empowerment, and conscious leadership.
Episode 56 – Redefining Luxury Through Wellness & Purpose: A Conversation with Alexandra Walterspiel
In this powerful episode of The Conscious Hospitality Podcast, host David is joined by Alexandra Walterspiel, CEO of Sensei and one of the most visionary leaders at the intersection of hospitality, wellness, and conscious leadership.
Raised in a hotel and shaped by a family legacy in hospitality, Alexandra’s journey began long before she entered the industry professionally. From her formative education at École hôtelière de Lausanne to her career-defining role at The Ritz-Carlton, she quickly understood that true luxury is not found in things—but in connection, presence, and care.
Alexandra’s path led her through some of the most iconic hospitality brands and moments in modern service history. She navigated the emotional and operational challenges of post-9/11 hospitality, built culture from the inside out at Clift and Sage, and eventually co-founded Imprint Hospitality, a lifestyle-driven company rooted in mission and meaning.
Now, as CEO of Sensei, she leads with vision and heart, bringing the philosophy of intentional living into the world of high-end wellness and hospitality. In this episode, she and David explore:
How early life in a hotel shaped Alexandra’s understanding of leadership and empathy
Why emotional intelligence is the most important skill in luxury hospitality today
What The Ritz-Carlton taught her about the power of connection
The importance of taking space and embracing transformation through life's pivots
The evolution of luxury from excess to experience, and ultimately, transformation
How Sensei is redefining well-being through science, purpose, and hospitality
Why control is an illusion—and how letting go can open new doors
Practical advice for future hospitality leaders in a changing world
This episode is a masterclass in leading with intention, building resilient teams, and creating guest experiences that nourish the soul.
Whether you’re a seasoned hotelier, an emerging leader, or someone passionate about human-centered service, this conversation will leave you deeply inspired.
🎧 Listen now to discover how Alexandra is helping redefine what it means to serve, lead, and thrive in the world of hospitality.
#conscioushospitality #alexandrawalterspiel #sensei #luxuryhospitality #wellbeing #leadership #emotionalintelligence #guestexperience #purpose #intentionalleadership #transformationaltravel #hotelleadership #wellnessresorts #imprinthospitality
In this inspiring episode of The Conscious Hospitality Podcast, host David Arraya sits down with Davin Salvagno—a globally recognized thought leader on purpose, bestselling author of Finding Purpose at Work, and founder of PurposePoint and The Purpose Summit. With a rich background spanning leadership roles in retail, healthcare, human resources, and consulting, Davin has helped some of the world’s leading organizations align their culture with their calling.
But Davin’s story is more than a list of accolades—it’s a powerful testament to the resilience of the human spirit. From his formative childhood experiences shaped by his grandparents’ stories of adversity, to a pivotal moment of surrender in high school, to an unexpected life-changing encounter while working at Costco, Davin has been on a profound journey of discovering and redefining purpose.
In this episode, you’ll hear:
Why gratitude is the human superpower that unlocks leadership potential
How childhood service and sacrifice built Davin’s mindset for servant leadership
What he learned about purpose from his time at Costco—and the lasting impression of Jim Sinegal’s leadership
How life’s turning points are often hidden in moments of vulnerability and surrender
The distinction between purpose and motivation, and why knowing your reason for existing transforms how you lead
How comparison and distraction can rob us of our impact—and how to reclaim focus
The real reason businesses should exist to build people, not just profits
Practical ways to help individuals and teams take inventory of their skills and find alignment with their purpose
How The Purpose Summit is reshaping organizational culture for thousands of leaders globally
As the conversation unfolds, Davin shares heartfelt stories, key leadership lessons, and personal insights that will resonate deeply with anyone seeking more meaning in their work and life. Whether you're leading a team, mentoring others, or navigating your own next step, this episode will encourage you to slow down, look inward, and lead from a place of alignment and authenticity.
🎧 Tune in now to explore how purpose can fuel performance, elevate culture, and transform the way we live and lead.
Featured Keywords:
leadership, purpose, executive coaching, gratitude, team engagement, Davin Salvagno, Costco, Jim Sinegal, The Purpose Summit, business culture, organizational development, purpose-driven leadership, hospitality, personal growth, conscious leadership, employee fulfillment, company mission, service leadership
The Journey of a Visionary Hotelier – with Peter Bowling
In today’s episode of The Conscious Hospitality Podcast, I have the great honor of sitting down with Peter Bowling, one of the most respected names in global luxury hospitality. With over 30 years of experience leading some of the world’s most iconic resorts—including One&Only Palmilla, Waldorf Astoria Beverly Hills, Viceroy Los Cabos, Capella Pedregal, and Jumby Bay—Peter’s journey is anything but ordinary.
We explore the human side of leadership—the heartbeats behind the five-star service, and the real stories that make great hoteliers not just successful, but significant.
Peter opens up about:
His early life in England, where his love for music and culture began to shape his worldview
The unexpected jobs that taught him what service truly means
What it takes to lead a team with empathy, presence, and courage
Why honesty, humility, and gratitude have been the cornerstones of his leadership
How to recognize and nurture potential in others, especially in a fast-paced environment
The importance of community engagement, local talent, and creating teams that feel like family
His latest venture—dedicated to health, wellness, and regenerative living in Baja California
From humble beginnings to executive leadership, Peter has lived the full arc of a hospitality life, and he shares the hard-earned lessons and beautiful moments along the way.
Quotes to remember:
“If you tell me the truth, you can do anything.”
“It’s a village. Every department contributes to the whole.”
“Gratitude is everything—start and end your day with it.”
“Life is not a dress rehearsal. You have to enjoy the ride.”
This episode is for:
Hoteliers and GMs navigating growth and transitions
Leaders seeking clarity, purpose, and a renewed sense of direction
Team builders, culture shapers, and community-minded professionals
Anyone seeking to reconnect with the why behind their work
Topics we cover include:
Hotel operations as community building
Hospitality education through hands-on experience
Navigating career changes with grace
Building meaningful relationships with teams, guests, and owners
Designing wellness-focused hospitality concepts
Peter’s story is a masterclass in leadership, resilience, and human connection. Whether you’re in hospitality or any industry where people matter, this conversation will leave you inspired to lead with heart, build with intention, and serve with soul.
🌟 Please subscribe, leave a review, and share this episode with someone who needs a dose of insight and inspiration.
#hospitality #leadership #PeterBowling #careerjourney #luxuryhotels #consciousleadership #hotelmanagement #teamculture #guestexperience #gratitude #personaldevelopment #teambuilding #conscioushospitality #wellnesshospitality #serviceexcellence #legacyleadership #hotellife #careerwisdom
In this inspiring episode of The Conscious Hospitality Podcast, host David Arraya welcomes Jennifer Lodge, Senior Vice President of Membership at Forbes Travel Guide, for a heartfelt and insightful conversation about growth, gratitude, and excellence in the world of luxury hospitality.
With over 40 years of experience in the industry—from cleaning hotel rooms as a teenager on the shores of Lake Michigan to leading Forbes Travel Guide’s membership across the Americas—Jennifer shares the pivotal moments that shaped her remarkable career. The discussion spans her time at Marriott, her entrepreneurial leap with The Professional Guest, and her leadership role in helping set the global gold standard for service through Forbes Travel Guide.
Together, David and Jennifer explore:
The role of gratitude and humility in cultivating lasting hospitality
Why early experiences and family values can shape an entire career
The evolution of Forbes Travel Guide’s standards and evaluation process
How to create emotional connections through service and presence
The importance of mentorship, leadership, and self-awareness
What it takes to build and maintain luxury service culture
Jennifer also opens up about her personal journey of self-reflection, the power of emotional intelligence, and how intuition and communication are becoming vital in the future of hospitality leadership.
Thank you for following and subscribing to the podcast!
🔗 Learn more: www.conscioushospitalityunlimited.com
Key Takeaways:
Gratitude is a superpower for leaders and teams alike
Emotional intelligence and intuitive service are the future of hospitality
Mentorship is essential in building resilient leaders
Every interaction is an opportunity to make someone feel seen and valued
Creating service standards is an art rooted in humanity, not just checklists
#hospitality #forbestravelguide #jenniferlodge #luxuryhotels #leadership #emotionalintelligence #guestexperience #conscioushospitality #mentorship #serviceexcellence #personaldevelopment #careerjourney #hospitalityindustry #hospitalityconsulting #gratitude #luxuryhospitality #consciousleadership
Episode 55 - Mark Harmon
Creating Soulful Places Through Luxury Hospitality, Connection, and Curiosity
In this special episode of The Conscious Hospitality Podcast, host David Arraya welcomes Mark Harmon, visionary founder of Auberge Resorts Collection and Chairman of Private Label Collection, for a heartfelt and inspiring conversation about what it truly means to lead with purpose in the world of luxury hospitality.
With over four decades in the industry, Mark Harmon has dedicated his life to creating more than just beautiful properties—he has built soulful destinations that connect people to place, to each other, and to themselves. From the founding of Auberge Resorts to his new ventures with Private Label Collection, Mark has always been guided by a deep respect for craftsmanship, community, and the human experience.
In this conversation, Mark shares powerful reflections on:
His early life and the influences that shaped his love for nature, design, and meaningful work
The founding philosophy behind Auberge Resorts Collection, and how creating connection, authenticity, and character became the brand’s cornerstone
The role of mentorship, servant leadership, and curiosity in building an enduring legacy
Why hospitality must evolve beyond traditional models and embrace community-driven, sustainable, and creative approaches
His transition from CEO of Auberge to launching Private Label Collection, a project rooted in personalization, place-making, and soulful luxury
Life lessons on patience, personal growth, and the never-ending journey of self-discovery
Mark reminds us that “the map is not the territory”—a metaphor for the evolving nature of leadership, entrepreneurship, and human connection. Whether you're a hotelier, creative, leader, or simply someone passionate about making people feel seen and valued, this episode is rich with insight.
🎧 Listen now and discover how luxury, when done consciously, becomes a vehicle for community, intention, and transformation.
Keywords: mark harmon, luxury hospitality, auberge resorts collection, private label collection, hotel leadership, conscious hospitality, mentorship, guest experience, sustainable development, community building, emotional intelligence, hospitality design, self-awareness, human connection, creativity in business, personal growth, visionary leadership, purpose-driven business
Episode 54: Thomas Steinhauer — A Life in Service, A Legacy of Leadership
In this powerful episode of The Conscious Hospitality Podcast, host David Arraya sits down with Thomas Steinhauer, a celebrated leader whose career at Four Seasons Hotels and Resorts helped define a generation of service excellence.
From his humble beginnings in the Austrian Alps to becoming one of the most respected figures in global hospitality, Thomas shares a journey filled with meaningful lessons, cultural insights, and enduring values.
This conversation explores the deep influence of family, the power of gratitude, and the importance of staying grounded through decades of growth, change, and leadership. Thomas reflects on his formative years, the pivotal moments that shaped his career, and his unwavering belief in the importance of people, purpose, and presence.
Whether you’re a student of leadership, a hospitality professional, or someone passionate about service and growth, this episode offers timeless wisdom and a behind-the-scenes look at what it truly means to lead with heart.
Key Takeaways:
Gratitude shapes our ability to reflect, grow, and lead.
Early exposure to hospitality through family can instill lifelong values.
Career transitions offer valuable insights into adaptability and resilience.
Culture and connection are the foundation of exceptional service.
Leadership begins with how we treat people every day.
Listen now and explore the legacy of one of luxury hospitality’s most beloved mentors.
#conscioushospitality #thomassteinhauer #fourseasons #hospitalityleadership #hotellife #mentorship #serviceculture #executivemindset #gratitude #legacy
Episode 53: Redefining Financial Leadership in Hospitality with David Lund
In this episode of The Conscious Hospitality Podcast, host David Arraya sits down with David Lund, widely known as The Hotel Financial Coach, for a transformative conversation about the evolving role of financial leadership in the hospitality industry.
With over four decades of experience in hotel operations and finance—including senior roles at Fairmont Hotels—David Lund has made it his mission to demystify finance for hotel leaders, empowering them to understand and own their numbers. This episode explores the often-overlooked connection between financial literacy and leadership effectiveness, and how a culture of fiscal engagement can unlock new levels of performance and accountability across all departments.
From Lund’s early experiences overcoming a stutter and learning teamwork through sports, to his shift from hotel operations into the world of financial coaching, his story is one of resilience, insight, and practical wisdom. He shares actionable advice for general managers, department heads, and aspiring leaders, including how to manage budgets, create financially engaged teams, and approach numbers with confidence—not fear.
Listeners will learn why every department head should think like a CFO, how zero-based budgeting can change the way hotels plan, and why imperfection in financial management can actually lead to stronger, more agile decision-making.
Whether you're a seasoned GM or new to leadership, this episode is a masterclass in financial empowerment, hospitality excellence, and the kind of conscious leadership that drives sustainable success.
Key Takeaways:
Financial literacy is a leadership skill—not just an accounting function
Investing in people yields long-term business success
Team sports and life experiences shape leadership development
Financial transparency fosters stronger, more accountable teams
Department heads must be empowered to lead like CFOs
Zero-based budgeting encourages intentional spending
Embracing imperfection helps leaders take more courageous action
Effective morning meetings can shape culture and performance
Practical financial coaching is missing in many hospitality curriculums
The future of hospitality depends on developing financially confident leaders
Episode 52: Leading with Heart – A Conversation with Eddie Rivera
In this powerful episode of The Conscious Hospitality Podcast, host David Arraya sits down with Eddie Rivera, Executive Coach, Leadership Strategist, and speaker, to explore the deeply human side of leadership, resilience, and personal transformation.
From his early days growing up in Puerto Rico to building an impressive career in banking, hospitality, and executive coaching, Eddie’s story is one of perseverance, purpose, and profound self-awareness. He opens up about pivotal life experiences—from navigating cultural identity and language barriers to experiencing a life-altering heart attack—that shaped his leadership philosophy and ignited his mission to serve and uplift others.
Together, David and Eddie dive into what it means to lead with intention, the role of gratitude in personal and professional success, and why mentorship, emotional intelligence, and continuous learning are critical in today’s complex business world.
Whether you’re a hospitality leader, coach, or someone striving to grow in your personal and professional life, this episode will leave you reflecting on your own journey and the legacy you wish to create.
What You’ll Learn:
How growing up in Puerto Rico instilled a deep-rooted sense of hospitality
Why gratitude is the foundation for resilience and leadership
The pivotal moments that shaped Eddie’s approach to coaching and service
How embracing fear and vulnerability unlocks personal growth
Why human connection and storytelling matter more than ever in leadership
Memorable Quotes:
“You have to change the paradigm.”
“I am unfinished.”
“Don’t ever deny a cup of coffee.”
Episode 51: Maha Abouelenein on Self-Reliance, Cultural Identity & the Power of Performance
In this inspiring episode of The Conscious Hospitality Podcast, host David Arraya sits down with Maha Abouelenein, global communications strategist, entrepreneur, author, and one of the most influential Arab-American voices in leadership and personal development.
From her early years growing up as a first-generation Egyptian-American in Minnesota to building a powerful global career in communications and media, Maha shares her personal journey of resilience, curiosity, and self-reliance. Drawing from her bestselling book "The Seven Rules of Self-Reliance", Maha dives into practical lessons on performance, emotional intelligence, and the importance of trusting your inner compass—even when life presents profound challenges.
This episode explores themes of cultural identity, mentorship, and personal branding while highlighting the mindset shifts necessary for long-term success and fulfillment. Maha’s story is a powerful reminder that discomfort is often the birthplace of growth—and that our greatest value lies in what we consistently create and contribute to the world.
Key Takeaways:
Self-reliance begins with creating value—for yourself and others.
Performance is the foundation of personal and professional independence.
Networking is a learned skill that can be mastered through intentionality.
Embracing cultural differences can become a powerful advantage.
Gratitude, mentorship, and personal branding are essential to sustainable success.
Living with no regrets starts with taking consistent, courageous action.
This conversation is an invitation to lean into discomfort, own your voice, and remember that your story is your strength.
Listen now and learn why Maha says: "Trust yourself. Trust your gut. And keep moving."
Learn more about Maha.
Learn more about Conscious Hospitality.
Episode 50: The Virtue of Hospitality with Steve Fortunato
In this milestone 50th episode of The Conscious Hospitality Podcast, host David Arraya sits down with Steve Fortunato, visionary founder of Hospitality Collaborative and author of The Urgent Recovery of Hospitality. This rich and vulnerable conversation takes listeners on a journey through Steve’s life—from childhood challenges to his emergence as a leader in redefining hospitality through the lens of virtue, human connection, and community.
Steve opens up about his early experiences with bullying and how those difficult moments shaped his deep desire to create spaces where people feel seen, celebrated, and valued. From his first job as a teenage busboy to becoming a multi-concept entrepreneur, Steve’s path was guided by curiosity, struggle, and ultimately, transformation.
Together, David and Steve explore how hospitality can transcend industry definitions to become a way of being—rooted in intention, presence, respect, and care. They unpack the idea of the "virtuous cycle," a model where the purpose of hospitality shifts from validation-seeking to intentional value creation. They also touch on leadership, the role of ADHD in entrepreneurship, and the power of self-awareness and gratitude in shaping culture.
Whether you're in the hospitality business or simply someone who wants to live and lead with more purpose, this episode is filled with soulful wisdom, honest reflections, and practical tools for embodying hospitality as a daily practice.
Key Takeaways:
Hospitality is a virtue that begins with intention and expands through generosity.
True connection is built not through validation, but through the creation of value for others.
Childhood experiences, including bullying, can serve as deep sources of empathy and drive.
Surfing, family, and faith have anchored Steve’s life and leadership philosophy.
Speaking positively and celebrating small wins can shift energy and relationships.
The journey of growth is never over—and leadership begins with self-leadership.
Keywords: hospitality, Steve Fortunato, human connection, entrepreneurship, personal growth, community, ADHD, leadership, virtue, intention, conscious business, hospitality industry, celebration, relationships, the virtuous cycle
In this episode of The Conscious Hospitality Podcast, host David Arraya sits down with Steve Schloss, a seasoned executive coach, leadership strategist, and former Chief People Officer, whose career spans over three decades across industries like finance, tech, media, and sports.
Together, they explore Steve’s professional evolution—from his early years shaped by a strong family foundation to leadership roles at global organizations including Citi, Time Warner, and the United States Golf Association (USGA). With a focus on personal transformation, Steve shares powerful insights into leading with intention, the importance of gratitude, and the art of facilitating change—especially in roles where formal authority isn’t present.
This episode dives deep into the BANI framework (Brittle, Anxious, Nonlinear, Incomprehensible), a modern lens through which Steve helps executives navigate today’s unpredictable and ever-shifting business environment. It’s a candid, wisdom-filled conversation on how great leaders are not only made through experience—but through reflection, listening, and the willingness to grow.
Whether you're a senior executive, a coach, or a team leader, Steve’s perspective will leave you thinking differently about how we show up, lead others, and most importantly, lead ourselves.
Key Takeaways
Gratitude grounds leaders and opens up new perspectives.
Listening is often more powerful than speaking in leadership.
Leadership without authority relies on influence, trust, and clarity.
The BANI framework provides a modern lens for complex leadership challenges.
Career transitions across industries fuel depth, resilience, and creative leadership.
Personal growth is inseparable from professional excellence.
Self-awareness and humility are essential to leading in uncertain times.
Sound Bites
"I take none of it for granted."
"Don't take yourself so seriously."
"Focus on what matters for you."
Follow and listen to the full episode on your favorite platform, and connect with us at:
🔗 www.conscioushospitalityunlimited.com
📱 Instagram: @conscioushospitality
💼 LinkedIn: The Conscious Hospitality Podcast
#leadership #executivecoaching #personalgrowth #hospitalityleadership #conscioushospitality #steveschloss #baniframework #careertransformation #teamdevelopment #selfawareness #gratitude
In this episode of The Conscious Hospitality Podcast, host David Arraya sits down with Angelo Carotenuto, founder of LivTours, to explore the power of meaningful, personalized travel experiences and the mindset behind conscious leadership in the tourism industry.
With roots in Rome and a transformative journey that brought him to the United States, Angelo shares how his cultural duality shaped his worldview, fueled his entrepreneurial spirit, and became the foundation for LivTours—an award-winning company that reimagines travel through the lens of intimacy, connection, and storytelling.
From growing up in a family that valued hospitality, to navigating culture shock and launching a global business during the challenges of a pandemic, Angelo reflects on the emotional intelligence, intentionality, and resilience required to lead in today’s world.
Together, David and Angelo discuss:
The role of gratitude in business and life
Why storytelling is the heart of unforgettable travel experiences
Lessons from the pandemic and the future of conscious tourism
The evolution of LivTours from a single idea to a global brand
How small groups and meaningful connections can transform the way we explore the world
Whether you're a leader in hospitality or simply passionate about transformative travel, this episode offers deep insight into what it means to lead with purpose, presence, and heart.
Listen now on Spotify, Apple Podcasts, or your favorite platform.
Follow us on Instagram:
@conscioushospitality
@darraya
@livtours