The Clienteling Podcast

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Bryan Amaral

12 episodes

1 week ago

Send us a text In this episode, Bryan Amaral interviews Ruaraidh ("Rory") Grubb, CEO of Own-Kind, a UK-based clienteling and customer-engagement platform. Rory traces Own-Kind’s evolution from a 2018 “digital wardrobe” concept to a post-lockdown product-market fit that helps retailers deliver exceptional, content-rich customer experiences. Framing clienteling as a practice supported by software, Rory explains how Own-Kind shortens time-to-value for store associates and customers through...

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Episodes (12/12)

The Clienteling Podcast

An Interview with Ruaraidh Grubb, CEO of Own-Kind

1 month ago

39 minutes

The Clienteling Podcast

An Interview with Whitney Cathcart, Co-Founder of 3DLook's Virtual Try-on and Size Fit Solution

Send us a text In this episode, Bryan Amaral interviews Whitney Cathcart, Co-Founder and Chief Commercial Officer 3DLook, a leading AI-based mobile body scanning and virtual fit and try-on startup for the fashion industry. Whitney is a noted fashion and retail tech expert, having worked in apparel manufacturing, retail, and e-commerce, with three decades of experience in senior leadership roles for leading branded apparel, celebrity licensing, and private-label manufacturing companies.&...

2 years ago

39 minutes

The Clienteling Podcast

An Interview with BSPK's CEO Zornitza Stefanova

Send us a text In this episode, Zornitza Stefanova joins the show and is interviewed by Bryan Amaral. Zornitza is Founder and CEO at BSPK, a global clienteling platform. She was an early employee of Wired, (acquired by Conde Nast), eGroups (acquired by Yahoo) as well as Six Apart (a division of Say Media), imeem (MySpace), Prosper and other Silicon Valley technology innovators. During her career, Zornitza has led product strategy and business development with a focus on consumer ...

2 years ago

34 minutes

The Clienteling Podcast

Customer Centric Solution Highlights from NRF 2023

Send us a text Back by popular demand! In this episode of The Clienteling Podcast, Bryan Amaral highlights what you might have missed, including some of the more compelling customer-centric solutions on the show floor. See what happens next in the world of #Clienteling and #retailtransformation! Bryan's original Retail Geek's Take on NRF 2023 recap article is available here: https://tinyurl.com/5fdr73fa Highlights of today's podcast: Friday Nights Kick-off Event - The VIP AwardsNoteW...

2 years ago

39 minutes

The Clienteling Podcast

A Thoughtful Interview with Omnichannel and Clienteling Veteran Alan Berner

Send us a text Interview with Alan Berner In this episode Bryan interviews omnichannel and clienteling executive, Alan Berner. Alan has worked for some of the country’s most respected discount, specialty and department store brands and has been at the forefront many leading customer centric innovations in enterprise retail. Alan shares some historical context on clienteling, sharing his experiences of how selling culture has benefited as tools evolved from a black book to ...

5 years ago

39 minutes

The Clienteling Podcast

Navigating the Retail Maelstrom - A candid interview with Scott Lux - Adjunct Professor at Columbia and & FIT, VP Digital Marketing & Commerce at Theory and Helmut Lang

Send us a text Interview with Scott Lux In this episode, Scott Lux joins the show and is interviewed by Bryan Amaral. Scott is a senior executive with experience in various aspects of ecommerce, digital strategy, marketing and analytics from both the brand side and agency perspective. He is currently an Adjunct Professor at Columbia and FIT and is the VP/Head of Digital Marketing and Digital Commerce at Theory and Helmut Lang. The show starts with Bryan and Scott discussing what it was...

5 years ago

32 minutes

The Clienteling Podcast

The State of Retail Today: An interview with David Ressinger & Jim Malafronte of Zenza Consulting

Send us a text In this episode, David Ressinger and Jim Malafronte join the show and are interviewed by Bryan Amaral. David and Jim are founding partners at a new retail consultancy, Zenza Consulting. David is a Strategy and Operations consultant with over 25 years of experience delivering business value for his clients in areas such as retail and brand strategy, store operations, and technology innovation. David was previously with several boutique consulting firms as well as A...

5 years ago

29 minutes

The Clienteling Podcast

The Retail Landscape of 2021... Who Wins and Why?

Send us a text By popular demand! In this episode of The Clienteling Podcast, Bryan Amaral discusses the reasons that many retailers are failing to transform in the face of disruption and he offers an Organizational and Customer Manifesto highlighting what retailers need to do to thrive in 2021 and beyond. Today's podcast is based on a presentation Amaral gave at the Retail Touchpoints Live event at RetailX in Chicago in June of 2019. The original slide content is available here: htt...

5 years ago

34 minutes

The Clienteling Podcast

10 Clienteling Best Practice - Pre-Implementation - Part 1 of 3

Send us a text Clienteling Best Practice Series: Part 1 - Pre-Implementation Part 2 - Implementation & Go-Live Part 3 - Engagement and Selling In this episode of The Clienteling Podcast, Bryan Amaral highlights those topics that must be considered prior to implementation of a successful Clienteling project. 1. Vision, Alignment and Baseline Metrics: • A thoughtful approach with a disciplined methodology • What is the Vision for your brand? Wh...

5 years ago

24 minutes

The Clienteling Podcast

Talking Clienteling with John Liebler - Part 1 of 2

Send us a text John Liebler Interview Pt. 1 of 2 In this episode, John Liebler joins the show and is interviewed by Bryan Amaral. John is a senior executive offering 30+ years of visionary leadership in-store operations, multi-unit management, and operations logistics with brands such as Kay Jewelers, Jared, Peoples Jewelers and Shinola. He is a passionate, motivational leader who builds successful, inspired, and customer-focused sales teams that drive results. First, John speaks about ...

5 years ago

27 minutes

The Clienteling Podcast

Talking Clienteling with John Liebler - Part 2 of 2

Send us a text John Liebler Interview Pt. 2 of 2 In this episode, John Liebler joins the show and is interviewed by Bryan Amaral. John is a senior executive offering 30+ years of visionary leadership in-store operations, multi-unit management, and operations logistics with brands such as Kay Jewelers, Jared, Peoples Jewelers and Shinola. He is a passionate, motivational leader who builds successful, inspired, and customer-focused sales teams that drive results. First, John describes the...

5 years ago

21 minutes

The Clienteling Podcast

Welcome to the Clienteling Podcast!

Send us a text Welcome to the first episode of the Clienteling Podcast! (5:25) In this abbreviated episode you'll learn why we decided to start this podcast and what you can expect to hear in future shows. Synopsis: In future shows, we'll discuss a broad spectrum of customer engagement, clienteling and retail technology insights, and we’ll provide plenty of examples and case studies directly from some of the most successful customer-focused luminaries in our industry. We'll d...

5 years ago

5 minutes