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The Calling (formerly The Agile Contact Centre Podcast)
Callo Consulting
63 episodes
9 months ago
The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world. You'll learn everything you need to turn your contact centre into a strategic value centre, where interactions become memorable experiences.
Show more...
Management
Business
RSS
All content for The Calling (formerly The Agile Contact Centre Podcast) is the property of Callo Consulting and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world. You'll learn everything you need to turn your contact centre into a strategic value centre, where interactions become memorable experiences.
Show more...
Management
Business
Episodes (20/63)
The Calling (formerly The Agile Contact Centre Podcast)
Balancing technology with empathy in the contact centre
1 year ago
49 minutes

The Calling (formerly The Agile Contact Centre Podcast)
Balancing AI and human connection in the contact centre
1 year ago
45 minutes

The Calling (formerly The Agile Contact Centre Podcast)
AI is the future of CX
1 year ago
38 minutes

The Calling (formerly The Agile Contact Centre Podcast)
Better service design is better for business
1 year ago
45 minutes

The Calling (formerly The Agile Contact Centre Podcast)
Serving the community starts with listening to them
1 year ago
22 minutes

The Calling (formerly The Agile Contact Centre Podcast)
How incorporating international attitudes can improve Australian service culture
1 year ago
37 minutes

The Calling (formerly The Agile Contact Centre Podcast)
AI integration means more space for experts in the contact centre
1 year ago
38 minutes

The Calling (formerly The Agile Contact Centre Podcast)
Humans, not machines, are the future of customer service
1 year ago
47 minutes

The Calling (formerly The Agile Contact Centre Podcast)
Innovation means breaking the rules
1 year ago
42 minutes

The Calling (formerly The Agile Contact Centre Podcast)
How delegating mundane tasks to AI leads to more engaged employees
1 year ago
32 minutes

The Calling (formerly The Agile Contact Centre Podcast)
Great CX is more than skin deep
1 year ago
43 minutes

The Calling (formerly The Agile Contact Centre Podcast)
The shift to self-scheduled work
1 year ago
42 minutes

The Calling (formerly The Agile Contact Centre Podcast)
How Zoom CX is reshaping the service experience
1 year ago
31 minutes

The Calling (formerly The Agile Contact Centre Podcast)
Failure demand: Leverage your contact centre insights to drive better commercial and employee outcomes
1 year ago
29 minutes

The Calling (formerly The Agile Contact Centre Podcast)
The omnipresence of omnichannel
1 year ago
36 minutes

The Calling (formerly The Agile Contact Centre Podcast)
Charity begins at home: World Vision Australia’s approach to customer support
1 year ago
28 minutes

The Calling (formerly The Agile Contact Centre Podcast)
Helping employees to help the world
1 year ago
30 minutes

The Calling (formerly The Agile Contact Centre Podcast)
Introducing 'The Calling'
1 year ago
1 minute

The Calling (formerly The Agile Contact Centre Podcast)
44 | Dan Hill-Smith | Human-centred leadership
2 years ago
37 minutes

The Calling (formerly The Agile Contact Centre Podcast)
43 | Russ Murphy | Transforming Service NSW
2 years ago
42 minutes

The Calling (formerly The Agile Contact Centre Podcast)
The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world. You'll learn everything you need to turn your contact centre into a strategic value centre, where interactions become memorable experiences.