Ever struggled to understand the fine line between empathy and sympathy? Prepare to have the fog lifted as David White and I delve into the emotional labyrinth that is workers' compensation. We're not just chatting about feelings; we're tackling the tough situation of injured workers and how our response—empathy over sympathy—can either build bridges or widen gaps. By sharing real scenarios, like the all-too-common denied surgery, we reveal how the right kind of support can transform a person...