The Art of Advocacy: The Power of Empathetic Communication & Strategic Negotiation
Jason Crow & David White
2 episodes
2 weeks ago
Ever struggled to understand the fine line between empathy and sympathy? Prepare to have the fog lifted as David White and I delve into the emotional labyrinth that is workers' compensation. We're not just chatting about feelings; we're tackling the tough situation of injured workers and how our response—empathy over sympathy—can either build bridges or widen gaps. By sharing real scenarios, like the all-too-common denied surgery, we reveal how the right kind of support can transform a person...
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Ever struggled to understand the fine line between empathy and sympathy? Prepare to have the fog lifted as David White and I delve into the emotional labyrinth that is workers' compensation. We're not just chatting about feelings; we're tackling the tough situation of injured workers and how our response—empathy over sympathy—can either build bridges or widen gaps. By sharing real scenarios, like the all-too-common denied surgery, we reveal how the right kind of support can transform a person...
EP 1 | Misconceptions of Building Trust in Workers' Compensation
The Art of Advocacy: The Power of Empathetic Communication & Strategic Negotiation
1 hour 1 minute
5 months ago
EP 1 | Misconceptions of Building Trust in Workers' Compensation
Trust is often misunderstood in workers’ comp. In this episode, Jason and David reveal the common pitfalls—and what actually works. Learn how to build and rebuild trust through consistency, empathy, vulnerability, and clear communication. A must-listen for claims professionals, leaders, and advocates in high-stakes roles. Watch this episode on YouTube! https://www.youtube.com/@meetguideful
The Art of Advocacy: The Power of Empathetic Communication & Strategic Negotiation
Ever struggled to understand the fine line between empathy and sympathy? Prepare to have the fog lifted as David White and I delve into the emotional labyrinth that is workers' compensation. We're not just chatting about feelings; we're tackling the tough situation of injured workers and how our response—empathy over sympathy—can either build bridges or widen gaps. By sharing real scenarios, like the all-too-common denied surgery, we reveal how the right kind of support can transform a person...
