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Property Management Success

Tony Cline

69 episodes

1 month ago

Send us a text Are your clients more than just account numbers or addresses in your property management system? The profound lessons from the Strategic PM Summit challenge us to see beyond the surface and understand the complex humanity of everyone we serve. When a tenant submits a maintenance request after a grueling 12-hour hospital shift where they may have lost a patient, or an owner nervously entrusts you with managing their life savings invested in a single rental property - these aren...

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Entrepreneurship

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Send us a text Are your clients more than just account numbers or addresses in your property management system? The profound lessons from the Strategic PM Summit challenge us to see beyond the surface and understand the complex humanity of everyone we serve. When a tenant submits a maintenance request after a grueling 12-hour hospital shift where they may have lost a patient, or an owner nervously entrusts you with managing their life savings invested in a single rental property - these aren...

Show more...

Entrepreneurship

Episodes (20/69)

Property Management Success

"We Fix $10 Haircuts": Standing Out in Property Management - with Mark Brower

Send us a text Are your clients more than just account numbers or addresses in your property management system? The profound lessons from the Strategic PM Summit challenge us to see beyond the surface and understand the complex humanity of everyone we serve. When a tenant submits a maintenance request after a grueling 12-hour hospital shift where they may have lost a patient, or an owner nervously entrusts you with managing their life savings invested in a single rental property - these aren...

1 month ago

25 minutes

Property Management Success

The Financial Roadmap to Property Management Success - with Phil Mazur

Send us a text Ever wonder why your property management business hits frustrating plateaus despite all your hard work? The answer might be hiding in your financials. In this enlightening conversation, Phil Mazur of The CFO Mission shares powerful insights on breaking through those invisible barriers through proper financial management. Drawing from nearly 25 years of financial expertise, including his time as CFO at Evernest, Phil reveals the critical mistakes property managers make when sca...

1 month ago

53 minutes

Property Management Success

Beyond Conferences: Where True Transformation Happens - with Mark Brower

Send us a text What happens when property management entrepreneurs step away from the daily grind and immerse themselves in a transformative environment designed for deep connection and strategic thinking? Tony Cline and Mark Brower share their recent experiences at an exclusive mountain retreat that fundamentally changed how they approach their businesses. Unlike traditional industry conferences where surface-level networking dominates, this intimate gathering at 10,000 feet elevation in Ke...

1 month ago

37 minutes

Property Management Success

The 3-Step System to Build a High-Profit PM Business – with Mark Brower

Send us a text Could your property management growth strategy actually be sabotaging your profitability? We're tackling a radical idea that turns conventional PM wisdom on its head – focusing intensely on client retention rather than rapid acquisition. The numbers don't lie: a client who stays for 10+ years and engages in additional transactions generates 8-10 times more profit than one who churns after just a few years. We share the cautionary tale of a Phoenix PM company that added an impr...

1 month ago

41 minutes

Property Management Success

Why Your Churn Rate Matters More Than Door Count - with Mark Brower

Send us a text What if the key to property management success isn't adding more doors, but creating deeper relationships with the right clients? Tony Cline and Mark Brower challenge conventional wisdom about growth in property management with surprising mathematical insights about client retention and business value. The traditional model of chasing door count at all costs often leads to what Mark calls "high-stress, low-touch relationships" built on manipulation rather than trust. Instead, ...

3 months ago

37 minutes

Property Management Success

Problem Solving: A Property Management Adventure in the Grand Canyon - with Mark Brower

Send us a text Sometimes the most meaningful adventures arise when everything falls apart. This candid conversation between Tony and Mark reveals what happened when they led 25 property managers on what was supposed to be a carefully planned Grand Canyon rim-to-rim hike, only to face a cascade of unexpected challenges. The adventure began with months of preparation as participants trained for what would be, for many, the most physically demanding challenge of their lives. Then came the curve...

3 months ago

25 minutes

Property Management Success

Identity Crisis: When Your Business Becomes Who You Are - with Mark Brower

Send us a text Have you ever found yourself working until 3 AM, drowning in property management tasks, wondering if there's a better way? That breaking point is exactly where our discussion begins as Mark shares his powerful story of hitting the wall and finally hiring his Director of Operations even when he couldn't afford it. The breakthrough came with a counterintuitive discovery: "Every time I bought back my time, I magically found a way to create more value with that time and energy." T...

3 months ago

24 minutes

Property Management Success

Why Most Property Management Companies Struggle to Scale - with Mark Brower

Send us a text Why is it so hard to scale a property management company beyond a few hundred doors? In this episode of the Property Management Success Podcast, Mark Brower and Tony Cline go deep into the biggest obstacles holding property managers back from real growth—and why so many operators stay stuck at 200–500 units. From irrational landlord expectations to the dangers of one-off client exceptions, they break down the systemic reasons scaling is so elusive in this industry. You’ll learn...

4 months ago

37 minutes

Property Management Success

How to Recruit Top Talent in Property Management - with Dylan Scroggins

Send us a text What separates thriving property management companies from those merely surviving? According to recruiting expert Dylan Scroggins, it often comes down to how strategically they build their teams. Dylan draws a powerful distinction between simply hiring (a reactive process) and true recruiting (a proactive strategy). Too many property management entrepreneurs wait until they're drowning in work before scrambling to find help, only to hire someone who ends up drowning alon...

5 months ago

51 minutes

Property Management Success

Death, Pallbearers, and Deep Connections - with Mark Brower

Send us a text Tony Cline explores the concept of building "pallbearer" relationships in business - the deep, meaningful connections that transcend typical networking and become life-changing bonds. We discuss how focusing on depth rather than breadth creates exponential growth and transformation in both personal and business relationships. • The Bhutanese people think about death three times daily, normalizing it and making it part of life • Creating meaningful connections means identifying...

5 months ago

21 minutes

Property Management Success

Building a Thriving Property Management Business Across State Lines - with Liz Cleyman

Send us a text Have you ever wondered if you could successfully run a property management company from 2,000 miles away? Liz Cleyman has done exactly that, and she's just getting started. Former NARPM President Liz Cleyman takes us on her remarkable journey from marketing professional to multi-state property management entrepreneur. Starting as a licensed real estate broker in Florida in 2012, Liz eventually relocated to Colorado while continuing to build her industry knowledge and connectio...

5 months ago

38 minutes

Property Management Success

When you narrow your focus to one, you can connect with many - with Mark Brower

Send us a text What happens when you narrow your focus from impacting many to serving just one? In this deeply personal episode, Tony Klein and Mark Brower reveal transformative insights about business, purpose, and life priorities that transcend property management. Tony shares his recent experience at the grueling Cocodona 250-mile ultra race, where after completing 214 miles, a cardiac event forced him to make the difficult decision to withdraw. This challenging moment mirrors business de...

5 months ago

37 minutes

Property Management Success

The Keys to Success - What I Learned About Business as an Ultrarunner Part 2 - with Tony Cline

Send us a text What separates those who merely survive in business from those who truly thrive? Drawing from his experiences running 250-mile ultramarathons, Tony Cline reveals powerful mindset principles that apply directly to entrepreneurial success in property management. The journey of an entrepreneur mirrors that of an ultrarunner in surprising ways. Both require extraordinary mental fortitude, strategic thinking, and the ability to overcome seemingly impossible challenges. Tony shares ...

5 months ago

29 minutes

Property Management Success

The Keys to Success - What I Learned About Business as an Ultrarunner Part 1 - with Tony Cline

Send us a text Standing at the start line of a 250-mile desert ultramarathon reveals profound truths about entrepreneurship, success, and human potential. As dawn breaks over the Arizona desert, I'm about to embark on the Cocodona 250—a journey that will push my body and mind to their limits while traversing 42,000 feet of elevation gain through some of America's most challenging terrain. The relationship between extreme endurance events and business mastery isn't immediately obvious to most...

6 months ago

19 minutes

Property Management Success

Turn Your PMC into a Personal Wealth Engine – with Shawn Johnson

Send us a text Shawn Johnson shares his transformation from property manager to wealthy investor and reveals how property management entrepreneurs can leverage their position to build exponential wealth through strategic property acquisition. • One owned door equals the profit of 33 managed doors • Most property managers fail to recognize the wealth-building opportunities in client property sales • Prioritize evaluating properties for your own portfolio when clients want to sell • Structure ...

6 months ago

46 minutes

Property Management Success

The Secret Ingredient to Explosive Property Management Growth - with Jeremy Pound and Jennifer Merritt

Send us a text The most successful property management companies identify their ideal client profile and focus on building systems specifically designed to serve them rather than trying to be everything to everyone. • Outbound lead generation remains highly effective despite technological changes • Most BDMs will avoid making sales calls if given any other tasks • Clear separation between sales and marketing functions is crucial for growth • Self-managing landlords represent an untapped mark...

6 months ago

48 minutes

Property Management Success

An Angry Client, a 1 Star Review, and Property Onboarding Fails - with Mark Brower

Send us a text Mark joins Tony to discuss a recent one-star review and the valuable lessons learned about client relationships in property management. • Breaking down a negative review situation that occurred when an owner relationship went sideways • Examining the policy that allows owners to handle their own rent-ready work and why it creates problems • Understanding how miscommunication about property standards leads to frustration and conflict • Discussing proper escalation procedures wh...

6 months ago

31 minutes

Property Management Success

Standing Out in Property Management When Everyone Sounds the Same

Send us a text Mark Brower and Tony Cline explore how property managers can differentiate themselves in a crowded market through personal branding and content creation. They discuss the transformative power of finding your authentic voice and sharing expertise to build trust at scale with potential clients. • The realization that everyone is fundamentally similar – we all "stand up, sit down, and lay down" • How attention has become the new currency in business and marketing • Mark's journey...

6 months ago

22 minutes

Property Management Success

How AI & Category Creation Are Changing Property Management – with Pablo Gonzalez

Send us a text Traditional property management is facing disruption as AI technology, wealth transfer, and housing affordability create an industry inflection point similar to major business transformations like Netflix overtaking Blockbuster. Pablo Gonzalez of Vendoroo discusses how embracing AI-native solutions will fundamentally change the value proposition for property managers. • AI's true value lies in solving emotional problems, not just automating spreadsheets • Property management t...

6 months ago

45 minutes

Property Management Success

The Real Cost of Not Being Intentional in Property Management – with Mark Brower

Send us a text The constant barrage of new technologies, tools, and strategies in property management can easily lead business owners astray. In this thought-provoking conversation, we dive into the critical importance of maintaining a clear vision while navigating innovation and change. Many entrepreneurs fall victim to "shiny object syndrome" after attending industry conferences or trade shows. They discover exciting new software, AI solutions, or management systems that promise revolution...

6 months ago

28 minutes