Summary

In this episode of Ops Talks, Kira Blanco, an implementation specialist at Rently, shares her insights on the importance of empathy in technology implementation, the keys to successful adoption, and the challenges faced by onsite teams. Kira discusses her journey into PropTech, the significance of effective communication, and the traits of successful leaders in technology adoption. The conversation also touches on personal experiences, travel adventures, and the need for adaptability in the ever-evolving tech landscape.

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Keywords

PropTech, implementation, technology adoption, client success, empathy, leadership, communication, travel, adaptability, smart home technology

In this episode of OpsTalks, Kelly Vickers, Senior Vice President at Acacia Capital, shares her journey into the real estate industry, her role in asset management, and the challenges faced in the current market. She discusses the importance of metrics in evaluating asset performance, the impact of technology on property management, and the rising issue of fraud in the industry. Kelly also reflects on her personal growth, including overcoming her fear of public speaking, and emphasizes the significance of work-life balance.

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Keywords

Acacia Capital, Kelly Vickers, asset management, real estate, property management, market trends, fraud prevention, public speaking, technology in real estate, work-life balance

In this episode of Ops Talks, host discusses the critical role of security in the rental industry with Merima Vejzovic, Rently's product manager of security. They explore various aspects of security, including the types of fraud prevalent in the rental market, how data is leveraged to combat these issues, and the differences in security needs between single-family and multi-family properties. Merima shares her background in banking and fraud detection, providing insights into the challenges faced by property managers and offering practical advice for enhancing security measures. The conversation also highlights Rently's innovative solutions to address these challenges and the importance of being vigilant in the face of potential scams.

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Keywords

security, rental industry, fraud prevention, self-guided tours, Rently, property management, data analysis, multi-family, single-family

In this episode of Ops Talks, host Clark Li discusses his journey from a background in computer science to co-founding Rently, a company focused on innovating the rental market through self-guided touring. The conversation covers his early interest in engineering, the transition from healthcare to tech, and the challenges faced in entrepreneurship. Key themes include the importance of identifying market needs, the role of collaboration in product development, and the risks associated with starting a new venture. In this conversation, the speakers discuss the journey of building a scalable business, the challenges faced in transitioning from software to hardware, and the evolution of smart home technology. They emphasize the importance of trade shows in validating business concepts, the need for effective communication within teams, and the role of AI in automating tasks. The discussion also covers advice for aspiring entrepreneurs, highlighting the significance of learning from failures and focusing on problem-solving.

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In this episode of OpsTalks, host Andre Sanchez welcomes Gregory Frank, founder of EverResi, to discuss the evolution of the Single-Family rental (SFR) and Build-to-Rent (BTR) sectors. Gregory shares his journey from law enforcement to the PropTech industry, highlighting the need for a dedicated media platform for SFR and BTR communities. The conversation delves into insights from Rently's 2025 Security Symposium, trends in resident experience, and the importance of focusing on people within organizations. Gregory emphasizes the collaborative efforts needed to address industry challenges and the exciting future of EverResi as a community hub for SFR and BTR professionals.

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In this episode of OpsTalks, host Andre interviews Ray Hespen, CEO of Property Meld, a company that has revolutionized maintenance operations in the PropTech space. Ray shares his journey from a mining engineering background to becoming a thought leader in the real estate technology sector. The conversation delves into the challenges of starting a business, the importance of understanding customer needs, and the operational hurdles faced as a CEO. Ray emphasizes the significance of data-driven decisions in enhancing maintenance operations and discusses the future of property management. In this episode, Ray Hespen discusses the critical aspects of property management, focusing on resident needs, the integration of technology, and the role of AI in enhancing maintenance solutions. He shares insights on the importance of user experience, strategic acquisitions, and cultivating a strong company culture in South Dakota. Ray emphasizes the significance of work-life balance and the support of family in his entrepreneurial journey, while also promoting the upcoming maintenance conference aimed at improving industry practices.

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In this episode of OpsTalks, host Andre Sanchez interviews Ron Totton, CEO of Kore Wireless, discussing the transformative role of IoT in real estate and connectivity. They explore Ron's unique journey from a professional hockey player to a CEO, the challenges and lessons learned during the IPO process, and the parallels between sports and business fundamentals. Ron shares anecdotes from his time at Apple and emphasizes the importance of education, commitment, and being present in achieving success. In this conversation, Ron Totton, CEO of Kore Wireless, discusses the importance of trust in business relationships, the evolution and application of IoT technology, the challenges and opportunities in IoT adoption, and the significance of family support in personal growth. He emphasizes that while technology is crucial, the real impact lies in how it is applied to solve real-world problems, particularly in healthcare and sustainability. Ron also shares insights on the changing landscape of IoT and the importance of being customer-centric in business.

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In this episode of Rently Ops Talks, host discusses with Stephen Lefkovits, a prominent figure in the multifamily real estate industry, about his diverse career journey from photojournalism to real estate, the importance of networking, continuous learning, and the evolution of the multifamily industry. Stephen shares insights on lobbying, storytelling, and the significance of investing in oneself to achieve career growth. He also discusses the birth of the AIM conference and the value of relationships in business. In this conversation, Stephen Lefkovits discusses his journey as a solo consultant and the evolution of AIM, emphasizing the importance of community engagement and meaningful conversations in the industry. He highlights common pitfalls in technology adoption and the challenges of attracting and retaining talent in real estate. Additionally, Stephen shares personal stories from his photography adventures, illustrating the balance between passion and profession.

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In this episode of Ops Talks, Jindou Lee, Co-founder and CEO of HappyCo, shares his journey from graphic design to the PropTech industry. He discusses the challenges and successes of building HappyCo, emphasizing the importance of customer-centric development and the need for difficult conversations in business. Jindou also highlights the significance of crafting the perfect pitch and the realities of navigating the real estate landscape as they look towards the future.Let us know what you think of this week's episode in the comment below! Thank you for watching!Follow Us:Website: https://dub.sh/sUJOJk5Instagram: https://www.instagram.com/opstalkspodcastLinkedIn: https://www.linkedin.com/company/rently/

What if the biggest problem in real estate isn’t finding new tenants—but keeping the ones you have? In this episode, we sit down with Jude Chiy, CEO and Founder of Flamingo, the all-in-one resident retention platform that’s changing the game. Jude shares how his journey from pre-med to proptech led him to solve a major issue in multifamily housing—retention leaks that drive residents away for avoidable reasons.Follow Us:Website: https://bit.ly/4iqkaz0Instagram: https://www.instagram.com/opstalkspodcastLinkedIn: https://www.linkedin.com/company/rently/

How do you go from a two-person team to leading 300 employees across the globe? In this episode, we sit down with Bijoy, Managing Director of Rently India, to uncover his incredible journey of building and scaling an engineering powerhouse.

Bijoy shares how his friendship with Clark Li led to an unexpected opportunity to shape Rently’s engineering team, the challenges of laying a strong foundation, and the key processes that keep their teams running smoothly. We dive into how agile methodology fosters innovation, the importance of hiring the right talent, and how Rently is making a name for itself in India through branding and community engagement.

But beyond business, Bijoy is deeply passionate about giving back—whether it’s through societal services, organic farming, or creating a sustainable future. Hear how his values shape his leadership and why he believes companies should invest in both people and the planet.

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What does it take for a leading security brand to innovate in the fast-paced world of PropTech? In this episode, we talk with Paul Spinella from Kwikset to discuss their role in revolutionizing single and multifamily housing technology, backed by their new parent company, ASSA ABLOY. But this episode isn’t just about business—it’s about values. Tune in to discover how Kwikset is balancing data with human connection and redefining what it means to make a house a home.

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In this episode of OpsTalks, we sit down with Rently co-founder Merrick Lackner to explore their inspiring journey from humble beginnings to revolutionizing the PropTech industry. From Merrick's childhood to meeting Clark, we recount startup struggles and triumphs. We dive into pivotal moments like the first failed idea, pivoting to video tours, and how persistence and cold-calling led to their first $99 sale. The episode also explores key lessons on balancing family and work, the importance of timing and luck, and maintaining company culture while scaling. Whether you're an entrepreneur, tech enthusiast, or real estate professional, this episode offers invaluable insights and inspiration.

Our guest is a co-founder of Rently, a PropTech company that leases automation and smart home solutions.

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Ops Talks brings you insightful discussions and valuable connections on operations, proptech, and more! Follow us and stay tuned for our first episode launching later this month! #podcast #podcastshow #operations #proptech