In this episode of Inside the Win, Sam Nelson, the VP of CX, and Meagan Thai discuss the financial insights from a recent project with a dental equipment manufacturer. They highlight the company's challenges, particularly their need for a unified communication solution that includes video capabilities. The timeline from discovery to execution was notably swift, emphasizing the importance of establishing clear communication and understanding customer requirements. The conversation also touches on the use of AI tools to assist teams in gathering requirements effectively. The episode concludes with a promise for more insights in future episodes.
In this episode, Josh Lupresto speaks with Tony Lauro, Senior Director of Security Technology and Strategy at Akamai, about the critical issues surrounding cybersecurity, particularly focusing on shadow IT and complacency. They discuss Tony's journey into cybersecurity, the importance of understanding the basics, and the role of micro-segmentation in enhancing security. The conversation also covers Akamai's cloud solutions, the emerging field of AI security, and the need for organizations to remain vigilant against next-gen threats. The episode concludes with insights into Akamai's roadmap and future directions in cybersecurity.
In the video, Graeme Scott and Josh Haselhorst delve into a real-world case involving a global resort management company that needed to replace its firewalls. They discuss the importance of asking the right questions to uncover deeper issues, such as logistics and operations challenges, rather than just focusing on the immediate need for new firewalls. The conversation reveals that understanding the customer's true pain points can lead to unexpected sales opportunities and a more streamlined process. They emphasize the significance of flexibility in sales discussions and the necessity of collaboration with engineers for success. The session wraps up with a commitment to future discussions and continued learning.
In this episode, Josh Lupresto and Jason Stein discuss the critical theme of complacency in cybersecurity during Cybersecurity Awareness Month. They explore how complacency can lead to significant breaches, share real-world examples, and emphasize the importance of engaging customers in meaningful conversations about security. The discussion also highlights the role of users in cybersecurity breaches, the evolution of cyber threats, and the necessity of security awareness training. Additionally, they delve into the risks associated with AI and how to frame these risks for clients, ultimately urging listeners to take proactive steps in their cybersecurity practices.
We're introducing a new series we call: Inside the Win. In this episode, Jason Stein and Trevor Burnside of Telarus delve into the complexities of cybersecurity through a case study involving a software company in the entertainment industry. The client faced significant challenges after a ransomware attack, revealing a lack of dedicated cybersecurity personnel and a robust security framework. The discussion highlights the importance of building trust with clients and staying engaged throughout the deal process, even when initial responses are negative. Ultimately, the conversation emphasizes the need for strategic partnerships and proactive engagement in addressing cybersecurity issues.
In this episode, Josh Lupresto and Sumera Riaz discuss the intersection of quantum computing and cybersecurity, particularly in light of the Quantum World Congress. They explore the implications of quantum technology on encryption, the urgency of adopting post-quantum cryptography standards, and how businesses can prepare for the quantum future. The conversation emphasizes the importance of trust and proactive measures in safeguarding data against emerging quantum threats.
In this revisited episode, Josh Lupresto discusses the art of asking the right questions to open doors in technology sales. He outlines ten key questions that can help sales professionals engage with clients, understand their needs, and identify opportunities for AI and automation. The conversation encompasses various themes, including the current application of AI, identifying bottlenecks, enhancing the customer experience, evaluating vendor technology, addressing data privacy concerns, and planning for future technology roadmaps. Josh emphasizes the importance of building relationships and being a trusted advisor to clients.
In this episode, Josh Lupresto and Adam Burke discuss the intricacies of selling technology solutions, focusing on common myths, mistakes, and strategies for success in the channel. They explore the importance of understanding partner motivations, recognizing red flags in client engagements, and the significance of starting small with projects. The conversation emphasizes the need for a focus on business outcomes and adapting to changing buying cycles, particularly in the context of AI and automation. Adam shares valuable lessons learned from his experiences in the industry, highlighting the importance of effective negotiation and the role of partners in delivering complex technology solutions.
No shortage of hot topics in AI! Listen today as I chat with Sam Nelson, VP of CX at Telarus. Today's session is titled - AI Agents: What's new and interesting in AI and what does it mean for you? Today, we dive into what's changed in AI Products since Sam and I last spoke. We also talk about Anthropic's latest release of their product titled "Computer Use" and how powerful that is. In addition, we talk about how Salesforce is planting a flag with its Agentforce offering. And, of course, Sam drops some great tips on how to leverage this knowledge to your competitive advantage and be a thought leader with your customers and prospects. Welcome to the next gold rush!
What do latency, legacy gear, and local cloud have in common? Everything—if you're Ron Colbert. In this episode, we explore how a data center expert turned cloud strategist is helping customers decipher the signals for change. From real-world wins with Azure Local to uncovering hidden gold in IBM workloads, Ron shares the discovery questions that close deals, the database traps to avoid, and why RLM’s approach is rewriting the partner playbook. If you’re selling cloud, this is the edge you’ve been looking for.
Mike Kowalski of Telarus discusses the evolving landscape of data centers and cloud technology, focusing on Azure, IBM, and database management. We explore the importance of building relationships in technology sales, share a case study on hybrid solutions for political websites, and delve into the challenges of database management. The conversation also touches on the relevance of IBM workloads and the future trends in technology, particularly the adoption of AI.
In this episode, Josh Lupresto discusses the art of asking the right questions to open doors in technology sales. He outlines ten key questions that can help sales professionals engage with clients, understand their needs, and identify opportunities for AI and automation. The conversation encompasses various themes, including the current application of AI, identifying bottlenecks, enhancing the customer experience, evaluating vendor technology, addressing data privacy concerns, and planning for future technology roadmaps. Josh emphasizes the importance of building relationships and being a trusted advisor to clients.
From bankruptcy to billionaire, listen in as we hear the incredible lessons Rob Hale, CEO of Granite, shares in this episode. Business owners and leaders across all industries will gain valuable insights from Rob that are hard to come by anywhere else. This is a man who competes for the thrill of winning and isn't shy about sharing the misfortunes he has experienced in his incredible journey to making billions.
Azure at the edge, IBM in the basement, and databases running wild—Where can you help? In this episode, Paul Croteau unpacks the real signals that it’s time to modernize, simplify, or double down. From hybrid cloud wins to legacy saves, this is your cheat sheet for spotting opportunity before your competitors do. And yes, you sell Azure Local, Database-as-a-Service, and IBM Modernization, so listen today and find out how!
In this episode, Kristy Thomas, SVP of Global Channel & Alliances at Vonage, pulls back the curtain on the real power dynamics in co-sell. From navigating Salesforce integrations to uncovering hidden gold in discovery calls, Kristy shares wild stories, hard-won lessons, and the overlooked questions that could make or break your next deal.
🔥 Why is voice the secret weapon in your tech stack?
🚨 What’s really blocking co-sell success?
💡 And what’s coming next that could flip the script on CRM + voice forever?
👉 Don’t miss this one—especially if you’ve ever wondered who’s calling the shots.
Who’s really calling the shots in the Salesforce and voice game? In this episode, Meagan Thai pulls back the curtain on the co-sell chaos, the CX magic moments, and how Telarus turns integration anxiety into opportunity. Whether you're struggling through discovery calls or navigating the vendor maze, this one’s packed with real talk and frontline gold. Don’t miss the aha moments, red flags, and green flags that could change your next pitch.
Jump in today as we talk with a great Telarus partner, Ed Tyburski of Remend. Ed introduces a totally new concept with his license-first consulting approach. He brings us tons of different conversations on examples of how he's opened up adjacent doors, solved unplanned problems, and most importantly, painted value much differently for a customer who never saw it coming. Don't miss this topic as Ed dives deep!
Think licensing is just fine print? Think again. In this episode, we sit down with Chad Muckenfuss, Telarus Hybrid Engineer and Cloud Architect - East, to uncover how licensing silently shapes the customer tech stack—and their bottom line. From hidden pitfalls to strategic plays, Chad reveals why licensing isn’t just a detail—it’s the game. 🎙️ Don’t miss this eye-opening conversation that could change how you think about every deal you touch. Watch now before your competitors do!
Tune in today for another special episode as we bring on Telarus Solution Engineer, Trevor Burnside. Today's episode is titled: Straight from RSA: What Shocked Us, What Inspired Us? Trevor and Jason Stein, VP of Security at Telarus, were recently at RSA, the world's largest security conference in San Francisco. Trevor comes on to dissect what they heard, what it means, and why you care! There were lots of key moments and products, lots of AI embedding in, and as always, Trevor folks on how to take what they learned and apply it all as an advisor, both with strategy, key questions, and conversations.
Step into a special episode titled - Google Next Recap: Where is Google going with Gemini and Agentic AI? Today we're joined by Koby Phillips as Host, where he interviews Josh today as he recently attended Google's annual Cloud Conference: Google Next. Josh and Koby dive into what Josh saw around products, what was hype, what was real, and more. They'll touch on not just infrastructure, but also security, Google Vertex AI, Gemini, and the biggest theme of them all, Agentic AI. Josh and Koby spend a ton of time on what this is, how it works, and where the products really come to market. Don't miss this one, as there was so much to hear about from Google and not just what's coming, but what's here now!
