In this special episode we revisit Jean’s conversation with Shane Snow, co-founder of Contently and author of award-winning books including Dream Teams. Shane and Jean talk about how to create extraordinary collaboration while working under extraordinary circumstances. This is the conclusion of the two-part conversation. With that, we close out the year 2021. Thanks for listening! Happiest holidays, everyone!

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In this special episode we revisit Jean’s conversation with Shane Snow, co-founder of Contently and author of award-winning books including Dream Teams. Shane and Jean talk about how to create extraordinary collaboration while working under extraordinary circumstances.

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This episode is the conclusion of our conversion with Regine Gilbert on inclusive design. Regine is an Industry Assistant professor at NYU Tandon School of Engineering. Regine talked with Jean about what actions brands can take to make their digital CX more accessible for everyone.

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In this episode, Jean is joined by Regine Gilbert. Regine is an industry assistant professor at NYU Tandon School of Engineering. Regine talked with Jean about inclusive design and what UX designers should do to create their digital experiences more accessible to all users, and why that’s becoming a mainstream business topic.

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In this episode, we continue our conversation with Frank Spillers, the founder and CEO at Experienced Dynamics, delving deeper into how to identify experience gaps, learn from usability research, and apply service design thinking for better customer experience.

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In this episode, we're joined by Frank Spillers. Frank is the founder of Experience Dynamics, a leading UX consulting firm with fortune 500 clients around the world. Frank and Jean discuss why top brands are hiring experience design directors and what other brands can learn from their moves.

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In this episode, we continue our conversation on data with Bas van Leeuwen on data. Building on what we learned about the role of data, we now delve into how to apply data to improving the entire customer journey. Check out his insights on the limitations of making predictions based on historical data, and why human intuition is really important -- even with a big data lake. Get the full transcript here.

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On today's episode, we check in with Bas van Leeuwen, Marketing Director at Gen 25. Combining his firsthand experiences in the data science academia and technology industry, Bas brings a unique perspective and valuable insights into how companies can create customer loyalty from the data they already have.

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On today's episode, we have the conclusion of Jean's conversation with the author of Agendashift, Mike Burrows. Mike reveals the secrets behind making agile concepts and tools work for internal and external stakeholders.

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On today's episode, Jean is joined by Mike Burrows, the Author of Agendashift: Outcome-oriented change and continuous transformation; and also a Co-founder of Agendashift Academy, Mike talked with Jean about how businesses can use Agile and related methodologies to achieve meaningful outcomes from their digital initiatives.

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José Horta is Co-founder and Chief Innovation Officer at SimpleTECH. This is the second part of Jean's conversation with José on the topic of process automation and what he learned from solving problems on the front- and backend. Get the full transcript and more.

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On today's episode, Jean is joined by José Horta, Co-founder and Chief Innovation Officer at an automation solutions company, SimpleTECH. José talked with Jean about how industries like insurance are using technologies to improve user experiences with machine learning and process automation.

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In this episode, Jean Shin talks with Anders Weijnitz, Director of Connected Technologies. This is the second part of our two-part conversation with Anders. Get the full transcript and more.

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In this episode, Jean Shin talks with Anders Weijnitz, Director of Connected Technologies. This is the first part of our two-part conversation with Anders. Get the full transcript and more.

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In this episode, Jean Shin talks with Jason Gumpert, Editor at MSDynamicsWorld. This is the second part of our two-part conversation with Jason.

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In this episode, Jean Shin talks with Jason Gumpert, Editor at MSDynamicsWorld. This is the first part of our two-part conversation with Jason.

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In this episode, Jean Shin talks with Pedro Silva, Pre-Sales Engineer at WIT Software. This is the second part of our two-part conversation with Pedro.

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In this episode, Jean Shin talks with Pedro Silva, Pre-Sales Engineer at WIT Software. This is the first part of our two-part conversation with Pedro.

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In this episode, Jean Shin talks with Alan Quayle, Programmable Communications Industry Analyst and Founder of TADHack. This is the second part of our two-part conversation with Alan.

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In this episode, Jean Shin talks with Alan Quayle, Programmable Communications Industry Analyst and Founder of TADHack. This is the first part of our two-part conversation with Alan.

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