Customer Service Isn’t Rocket Science: A Guide to Building Loyalty and Trust
Last year, I wrote an article titled Customer Service Isn’t Rocket Science. You can check it out here: Read on Medium.
The points I raised were too solid to stay just an article, so I decided to turn them into an ebook. If you’re big on customer service and experience, trust me—this one’s for you.
To add a twist to the writing process, I ran the content through Google’s Notebook LM, and the summary it generated? Absolutely mind-blowing.
It’s still Day 1 of this journey. Good morning, world. 🚀📖
In this episode, George Ofulu shared his personal journey of transitioning from the oil and gas industry to the tech sector. He gave insightful anecdotes about leveraging relatable skills and the importance of taking time for introspection before making significant career changes. He discusses his three-month break from job applications and introduces the concept of "vex money" (also known as a war chest) as a financial safety net during career transitions.
The episode highlights that switching roles, especially into tech, should stem from genuine introspection rather than following trends. Tune in for valuable advice on navigating career changes with purpose and foresight. Tune in to enjoy!
About George Ofulu
George is a passionate Business Analyst with a proven track record of optimizing operations and driving growth. He leverages his expertise in ERP solutions like Odoo and Salesforce to implement strategic improvements and empower businesses to achieve excellence.
Find him on Linkedin here
Bagging a first class in Biochemistry is no small feat. Doing so while running a business is a different ball game!
in this episode, I played guest to Testimony Okorie aka The Balance Coach and he explained how he bagged a First Class degree in Biochemistry while running a business.
If seeking a life of balance is your kind of thing, this episode is your kind of episode!
Tune in now to enjoy :)
You can read more about Testimony Okorie here
You can buy his ebook "66 Days To Balanced Living" here
In this episode, join us as we delve into the world of personal branding with Oluwapelumi. Discover the timeless principles that underpin effective personal branding and learn how to establish a powerful online identity. Oluwapelumi shares invaluable tips, tools, and strategies that empower you to take control of your digital narrative. Tune in to gain insights that can reshape your online presence and enhance your personal brand.
Key Takeaways:
Join us for an enlightening conversation that can transform the way you portray yourself online. Tune in now to begin your journey towards mastering the art of personal branding!
About Our Guest
Oluwapelumi Olatunji is a passionate Creative Designer known for his expertise in positioning brands, small businesses, and startups within competitive markets. With a knack for simplifying intricate concepts, he employs creative processes and principles to effectively communicate brand messages to targeted audiences.
You can find him on LinkedIn here
In this episode, I had the pleasure of hosting Joy Okebugwu, who masterfully unraveled some common misconceptions surrounding dieting and nutrition. She eloquently emphasized that our dietary choices play a pivotal role in shaping our overall well-being.
Delving into the realm of food, a question arises: Does consuming nutritious meals always come at a high cost? Fortunately, Joy has provided illuminating insights. For those who prioritize their health, this episode is an invaluable resource. I invite you to join in and immerse yourself in an enlightening experience.
But there's more! Joy also graciously shared details about her impactful Social Impact Project - Nutrizitamol. This initiative serves as a platform for promoting Nutrition Education and Advocacy, particularly tailored for Africans living in various parts of the world.
Tune in now to absorb the wisdom Joy brings and to learn about the remarkable journey of Nutrizitamol. It's a podcast episode that's not only informative but also empowering!
About our guest:
Joy Okebugwu is a nutritionist with a passion for helping people manage hypertension through proper nutrition and lifestyle interventions. With years of experience in the human nutrition industry, she has developed a deep understanding of the role that nutrition plays in hypertension management.
You can find Joy on Linkedin here - https://www.linkedin.com/in/joyokebugwu/
Whether you are an active church member or a volunteer, your experiences and contributions within your faith community hold significant value beyond the church walls.
In this episode, I shared how anyone can translate their service to their local assembly into compelling CV experiences. Tune in now to enjoy!
Wale Adenuga will say, "we are nothing but pencils in the hand of the creator". There is a purpose behind every gift God has bestowed on us and like light, He has called us to shine this light(gift) to nations to make manifest His glory like oil on Canvas!
In this episode, Rike Kristos shared about the gift of salvation, the work of his hands, the city of Jos, and lots more.
If you are young and still undecided about what to do with the gifts God has endowed you with, this episode is for you.
Tune in to enjoy :)
You can find Rike on Facebook here.
You can follow the Mind Hack Podcast on Facebook here.
This episode was recorded in Dec. 2022, however, the content went public in 2023 - Isn't God wonderful?
In this episode, I played host to Mr. Seun Odegbami - a Media & Comms expert, a TEDx Speaker, and a Storyteller. He shared the role LinkedIn, Volunteering, a good circle of friends, networking, and the God factor, among others, played in his career switch from Customer Service to a Media & Comms expert.
Tune in, you will love this!
More about our guest:
Find him on Twitter here
On Linkedin, here
In this episode, Dammy of Lagos shared how he made the most of his time while waiting for admission into college. Delays could turn out to be blessings after all. Tune in now to get the full gist.
About the guest:
Dammy is a Software Developer and is currently the Lead Student Ambassador of Ingressive 4 Good Lagos State University. He is also the founder of the start-up: ReferBoxApp, a start-up that builds APIs for referral marketing.
You can find Dammy on Twitter and on Linkedin
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God still uses the "familiar" to lead us. Yes, we can find God in mundane things - we can find Him in the traffic, in nature, or even in the streets of Makoko. Our undoing sometimes could be limiting God only to the "supernatural".
Tune in now to listen to Familiar Grounds it will bless you!
Anchor Text:
Soundtrack credit: by Oc Omofuma.
Seeking peace, leveraging restlessness...how can humans make the most of their lives? In this episode, Faith Ubus shared how anyone could make the most of their lives by being led by God.
Yes, God leads men, and peace or absence of peace(restlessness) is one way he does. Tune in to listen to all she said, you will be glad you did.
About Faith Ubus:
She is the founder, of Faith Ubus Foundation.
Faith Ubus Foundation is an NGO that caters to teenagers and young adults. We are solely invested in human capacity development and acts of charity. Through Training, Seminars, and Community Outreach we aim to change the world, one community at a time.
You can find her on Facebook and Linkedin
Final notes:
Please like our page on Facebook we share opportunities there.
Remember to leave us a review on your favorite podcast platform or share your thoughts with me by sending me an email at ipugwu@gmail.com
This was a spontaneous episode, I recorded months ago but never published it. Well, today is the day I feel it was made for. Tune in, listen and share the clip with someone.
Please Follow Mind Hack Africa Podcast on Facebook by clicking on this link https://www.facebook.com/Mindhackafrica
How does anyone switch careers? How do they transition from say a different career path to tech? Well, Sydney got answers... in this episode, he shared his own story of how he made the switch. Tune in to learn something new!
About Sydney Ekpo:
He is a technophile, passionate about solving via software, SME Visibility and Operations challenges on AWS and Azure Infrastructure providers via integration, deployment, and delivery of code interspersed with backend development. With extensive experience in client relationships, electronic channels management, digital project execution across Banking, Telecommunications, and Web Development space; resilience, adaptability, and being teachable is second nature.
Read more about him here
In this very first episode of 2022, Aaron Akpu Philip shared his precious time with us on this episode. We spoke about his early days, study abroad scholarships, how to make the most of rejection emails, and lots more.
About Aaron Akpu Philip (MSPH):
Aaron Akpu Philip is a Public Health Practitioner with up to 10 years of experience working and volunteering in both the Global North and South. He holds a first degree in Microbiology from Nasarawa State University, Keffi, Nigeria, and an M.Sc. in Public Health-Health Promotion from Leeds Beckett University, United Kingdom.
Currently, Aaron is a Doctoral Researcher at Queensland University of Technology (QUT), Australia, where he explores the "Adherence to Antiretroviral Therapy among Persons with Disabilities Living with Human Immunodeficiency Virus (HIV) in Nigeria". He has worked as a Sessional Academic in QUT and supported the learning of first-year students on the “Contemporary Human Rights” course. He is the HDR representative for QUT's School of Public Health and Social Work.
You can read more about him here
Read his blog post "Desperate Dreams" here
Finally,
You can join the Mind Hack Africa online community here https://www.facebook.com/Mindhackafrica
The choice of meals as a nursing mum for yourself and the baby should be a deliberate act. Have you ever wondered why your baby stools why teething?
In this episode, Our guest educated us more on meals selection as a new mum. tune in to listen to the episode to get insights.
Also, remember to leave us a review if you are listening on Google or Apple podcast.
About Our Guest:
Mrs. Ijeoma Cynthia the founder of Arida Meals is an entrepreneur and works for the Ministry of Environment, Anambra state. She is also currently running her Master's Program at the University of Nigeria, Nsukka.
She is married and blessed with two wonderful children.
How do you build a circle of healthy relationships? How do you fulfill destiny with your geng?
In this episode, WemiJosh(Awosanmi Oye Joshua) shared tips on how to do so. Tune in to listen to the episode.
Remember to leave us a review if you are listening on Google or Apple podcast.
About our guest:
WemiJosh make world-class music as a contemporary Singer, Songwriter, Poet, Performing and Recording Artist, he makes great sounds with deep lyrics that are entertaining as well, food to the soul with the hope of better days in Christ
He makes and sells shoes.
Find him on Linkedin here: https://www.linkedin.com/in/wemijosh-oye-awosanmi-51891217a/
On YouTube: https://www.youtube.com/channel/UC7H1lSp9SMpvO3mKxLMqxLg
Link to the song at the beginning of the episode: https://www.youtube.com/watch?v=7ujIN5oJkuo
If you work from home and take your health seriously...you will want to listen to this episode.
About our guest:
Femi Tundun is an experienced Dietitian and Nutritionist with a demonstrated history of expertise in Public Health and Nutrition. Registered with @NutritionSocietyof Nigeria (NSN) and @InstitutefordieteticsinNigeria (IDN)
Proficient in weight management, glycemic control, micro and macronutrient management in renal/traumatic conditions and cerebrovascular accidents CVAs. Professional Medical Nutrition Therapy in Medical Emergencies and intensive care process.
Co-facilitating therapeutic meals for individuals and families based on medical and physical conditions.
I am organized, goal-oriented, and enthusiastic, I seek professional growth opportunities where I can utilize my experience and skills.
Find him on Linkedin here
Do you know that alcohol is a drug? Well, it is.
In this episode, our guest shared real-life stories of how drug abuse could leave disaster in its trail.
About the guest:
Franklin Uchenna Anochiam The owner of Phranklyn solution academy. The academy has a mission: To get at least 1000 youths employed annually through training and empowerment programs. Find them on Facebook here https://www.facebook.com/phranklynsolutionacademy/
You can find him on Facebook here
On Instagram here
You can also send him an email on talk2franklinanochiam@gmail.com or phranklynsolutionacademy@gmail.com
Yes, it is another illuminating episode on the Mind Hack Africa podcast. I played host to Mr. Silas Ozoya of SUBA Capital who shared time-tested insights on how anyone can use Twitter like a pro.
Silas Ozoya is a Finance & Business Growth Strategist who is building with SUBA Capital to finance increased food production in Nigeria & Africa.
Why not tune in now to listen to this episode?
Relevant links:
Find Mr. Silas Ozoya on twitter using https://twitter.com/ozoyasilas
SUBA Capital mobile app https://play.google.com/store/apps/details?id=www.subaonline.org.subacapital