Let's Talk About........With Nicky Perfect

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Let's Talk About........With Nicky Perfect

The Communication Coach

99 episodes

1 week ago

What would you say if someone you love hinted they might not want to stay? We sit down with Sue Williams—former head of the Hostage and Kidnap Units at Scotland Yard—who brings 35 years of crisis negotiation to a question many of us fear: how do you talk about suicide with care, courage, and clarity? Sue breaks down the essentials with a precision that feels human, not clinical. We explore how to prepare when time allows, from choosing a calm setting to mapping likely replies and gathering s...

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Self-Improvement

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What would you say if someone you love hinted they might not want to stay? We sit down with Sue Williams—former head of the Hostage and Kidnap Units at Scotland Yard—who brings 35 years of crisis negotiation to a question many of us fear: how do you talk about suicide with care, courage, and clarity? Sue breaks down the essentials with a precision that feels human, not clinical. We explore how to prepare when time allows, from choosing a calm setting to mapping likely replies and gathering s...

Show more...

Self-Improvement

Episodes (20/99)

Let's Talk About........With Nicky Perfect

From Hostage Negotiation To Lifesaving Conversations

What would you say if someone you love hinted they might not want to stay? We sit down with Sue Williams—former head of the Hostage and Kidnap Units at Scotland Yard—who brings 35 years of crisis negotiation to a question many of us fear: how do you talk about suicide with care, courage, and clarity? Sue breaks down the essentials with a precision that feels human, not clinical. We explore how to prepare when time allows, from choosing a calm setting to mapping likely replies and gathering s...

1 week ago

27 minutes

Let's Talk About........With Nicky Perfect

Breaking the Silence: Everyday Lessons from Crisis Negotiation with Danny Kett

🎥 Watch on YouTube In this episode, Nicky speaks with Danny Kett, a former police negotiator with 30 years of experience, 18 of those in hostage and crisis negotiation. Danny shares what crisis work taught him about conversations that matter most — especially when suicide is a concern. They discuss myths that hold people back, including the fear that mentioning suicide puts the idea in someone’s head, and show how direct, honest language can actually open doors. Danny shares a powerful ...

1 month ago

37 minutes

Let's Talk About........With Nicky Perfect

Courage Over Silence: Starting the Suicide Conversation

🎥 Watch on YouTube When Help Feels Like Pressure: One Voice, Safe Space, and Conversations That Save Lives Host Nicky talks with former police officer and negotiator Damian about what really helps when someone is in crisis. They unpack the reality of suicide in the UK, why crowds and escalating responses can increase pressure, and how one trusted voice in a safe space can change a decision. This episode offers practical, compassionate steps for parents and carers—what to notice, how to ...

1 month ago

33 minutes

Let's Talk About........With Nicky Perfect

How to have courageous conversations about suicide

In this episode Nicky talk to Katey Martin, a police officer and head of counter-terrorism negotiation training in the UK, discussing her experiences and the importance of suicide prevention. She highlights that 95% of their call-outs in London involve crisis situations. Katey emphasises the success of negotiators in saving lives through difficult conversations. She trained as a suicide first aid instructor and, with colleague Derek Carroll, rolled out this training nationally. Katey st...

1 month ago

30 minutes

Let's Talk About........With Nicky Perfect

EPISODE 94 - Communication in change - episode 2

In this episode Nicky explains how human emotions play a large part in how people respond to change.She goes through the Kubler Ross grief cycle and how this helps explain why we experience the emotions we do and how you can manage them.

3 years ago

11 minutes

Let's Talk About........With Nicky Perfect

Episode 93 - Communication in change episode 1

Episode 93 - Communication in change episode 1 by The Communication Coach

3 years ago

10 minutes

Let's Talk About........With Nicky Perfect

Episode 92 - How to have difficult conversations at Christmas

For many of us Christmas is a time to relax and have fun but for some of us it's a time we spend with people we don't really know or necessarily even get on with.It's also often a period filled with difficult conversations, emotion and breakup of many relationships.In this episode Nicky speaks to Janthea Brigden. Janthea owns a company called Nipperbout creating child friendly environments at events, hospitality and leisure.They discuss a whole host of topics to help you with your extended fa...

3 years ago

50 minutes

Let's Talk About........With Nicky Perfect

Episode 91 - How to say what you really feel to your family

In this episode Nicky looks at four areas to help you have those conversations you have been putting off.Emotions - why conversations with our families can often be driven by emotions and the impact of this.Consequences - what they are and why you should think about them before you have the conversation.Beliefs - both yours and the person who you are going to talk to and how they intertwine.How to introduce this conversation and how this will help keep the emotions down.

4 years ago

11 minutes

Let's Talk About........With Nicky Perfect

Episode 90 - How to ask for a payrise or promotion

In this track Nicky looks at two common questions she is asked. She shares the 4 P's;Purpose - what outcome do you want from this conversation and why is it so important to you.Practice - what you are going to say and how you are going today it.Permission - give yourself permission to ask.Perspective - look at the world from the other person's point of view. How will they view your request.

4 years ago

17 minutes

Let's Talk About........With Nicky Perfect

Episode 89 - Values and beliefs

Episode 89 - Values and beliefs by The Communication Coach

4 years ago

39 minutes

Let's Talk About........With Nicky Perfect

Episode 88- How to have difficult conversations

Episode 88- How to have difficult conversations by The Communication Coach

4 years ago

9 minutes

Let's Talk About........With Nicky Perfect

Episode 87 - Conversations from the coffee shop Jo Berry

In this episode Nicky chats to Jo Berry. Jo's father, Sir Anthony Berry, was killed by an IRA bomb in 1984.In 2000 Jo met the man who had planted the bomb, Patrick Magee. This is her amazing story which touches on so many aspects of communication and being human. It's hard to describe this story so the best thing to do is listen as Jo tells it in her own words.

4 years ago

40 minutes

Let's Talk About........With Nicky Perfect

Episode 86- Why Communication Is So Important

In this track Nicky explains why she believes communication is such an important skill and yet one of the core functions of every day that gets forgotten about. When we speak to each other it's generally from an unconscious place and we don't think about the words we are saying or how we are approaching the conversation. When we become more conscious in our communication we can leave people feeling empowered, valued and validated.

4 years ago

13 minutes

Let's Talk About........With Nicky Perfect

Episode 85 - How to have difficult conversations and feel heard

In this episode Nicky looks at 5 steps you can take when having difficult conversations and help you to be heard.The last year and this most recent lockdown has been a challenge for everyone and sometimes this affects our relationships and our ability to communicate with others.

4 years ago

14 minutes

Let's Talk About........With Nicky Perfect

Episode 84 - How to become more confident in your conversations

In this episode Nicky gives you five tips to help you become more confident in your conversations. Perhaps you struggle to be heard in meetings or at home, or do you struggle to get your message across in meetings.Actions for you to take:1. Practice2. Listen to what other people say and then reflect back what you have heard.3. Quietening your inner dialogue4. Being present5. Make it about the other person

4 years ago

10 minutes

Let's Talk About........With Nicky Perfect

Episode 83 - How to negotiate with your kids

In this episode Nicky looks at how we can negotiate with our kids especially in during lockdown.She gives 3 tips; remember our conversation comes from our own point of view, being present, listening.She also shares the plane Please Listen by Leo Buscaglia

4 years ago

12 minutes

Let's Talk About........With Nicky Perfect

Episode 82 - How to have conversations with your family during lockdown

As we enter the second month of this current lockdown, relationships are beginning to breakdown as people struggle with home schooling and working from home. Families have forgotten to make quality and fun time for each other as this way of life becomes the new normal. In this episode Nicky gives us four tips on how to communicate with our families during lockdown.

4 years ago

11 minutes

Let's Talk About........With Nicky Perfect

Episode 81 - Part 5 of my mini series on Self Refelection

Part 5 of this mini course where Nicky gets you to reflect on how you communicate. Listening is at the heart of building relationships, being fully present with someone with no judgement or trying to problem solve is incredibly powerful when it comes to building relationships and gaining trust. Without trust relationships fail, without listening and spending time with someone it's hard to build trust.

4 years ago

7 minutes

Let's Talk About........With Nicky Perfect

Episode 80 - Part 4 of my mini series on Self Refelection

In this episode we look at the think, feel, do cognitive behaviour model and how this affects the way we behave and communicate with each other.Nicky shares some of her own stories in how this works for her and how reflection is the key to change.Sometimes we don't know what we don't know, understanding how we work as individuals helps us to be able to change and grow.

4 years ago

10 minutes

Let's Talk About........With Nicky Perfect

Episode 79 - Part 3 of my mini series on Self Refelection

In this episode Nicky looks at how fear drives us and causes emotional conversations rather than logical ones. She discusses how your inner critic is there to protect you and comes from the part of the primitive brain which causes fight, flight or freeze. Nicky also discusses how being control can have an affect on how we communicate with others and when control is taken from us it causes fear.This fear is often about loss or perceived loss.She gives you tips on how you become more aware of h...

4 years ago

7 minutes