ITOps, DevOps, AIOps - All Things Ops

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ITOps, DevOps, AIOps - All Things Ops

Elias Voelker

54 episodes

2 weeks ago

The best teams don’t chase perfection—they reduce friction. Ever been told you can’t improve a system because “the documentation isn’t up to date”? In this episode, Elias Voelker sits down with Connor Clark-Lindh, VP of Consulting and Operations at OrionW, to unpack what really drives operational excellence—and what gets in the way. Connor shares how over-documentation can become a blocker instead of a support system, especially as teams scale. He also told me how lately he's seen teams ...

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The best teams don’t chase perfection—they reduce friction. Ever been told you can’t improve a system because “the documentation isn’t up to date”? In this episode, Elias Voelker sits down with Connor Clark-Lindh, VP of Consulting and Operations at OrionW, to unpack what really drives operational excellence—and what gets in the way. Connor shares how over-documentation can become a blocker instead of a support system, especially as teams scale. He also told me how lately he's seen teams ...

Show more...

Episodes (20/54)

ITOps, DevOps, AIOps - All Things Ops

Ep. 54 - How Documentation Can Make or Break Your Team – with Connor Clark-Lindh

The best teams don’t chase perfection—they reduce friction. Ever been told you can’t improve a system because “the documentation isn’t up to date”? In this episode, Elias Voelker sits down with Connor Clark-Lindh, VP of Consulting and Operations at OrionW, to unpack what really drives operational excellence—and what gets in the way. Connor shares how over-documentation can become a blocker instead of a support system, especially as teams scale. He also told me how lately he's seen teams ...

4 months ago

1 hour 2 minutes

ITOps, DevOps, AIOps - All Things Ops

Ep. 53 - From 5,000 Alerts to AI-Ready Ops: Inside Acrisure’s Observability Overhaul - with Jordon Peeple

Jordon Peeple is Head of IT Infrastructure Operations at Acrisure—the fast-growing fintech powerhouse you’ve probably used without even knowing it. In this episode, Jordon shares how his team turned 5,000 ignored alerts into a focused, AI-ready monitoring system. He explains how they cut through the noise, rebuilt escalation chains, and shifting from reactive ops towards a proactive, business-aligned observability—supported by a complete IT org restructure. You'll learn: 1. How to reorgan...

5 months ago

34 minutes

ITOps, DevOps, AIOps - All Things Ops

Ep. 52 - Keeping the Lights On at Visa: How to Engineer for Reliability at Scale - with Divya Veerapandian

How do you ensure reliability across hybrid infrastructure when the cloud half isn’t fully in your control? In this episode, host Elias Voelker talks with Divya Veerapandian, Senior Director for Infrastructure Reliability Engineering and Global Head of Infrastructure Network Services at Visa. From network automation and hybrid observability to AI-driven operations and inclusive engineering teams—Divya shares what it takes to deliver reliable infrastructure in one of the world’s most mission-...

6 months ago

37 minutes

ITOps, DevOps, AIOps - All Things Ops

Ep. 51 - IT for Human Rights: Scaling Secure Infrastructure for a Global Nonprofit – with Lydia Nicola

For Lydia Nicola’s IT team, a security breach isn’t just a risk—it could mean life or death for the people they protect. In this episode, Elias Voelker speaks with Lydia Nicola, Head of IT Operations at Amnesty International, about the unique challenges of running IT for a global nonprofit. Lydia shares how her team secures infrastructure in politically volatile regions, optimizes cloud costs, and combats shadow IT—all while defending against cyber threats from nation-states. She also reveal...

7 months ago

45 minutes

ITOps, DevOps, AIOps - All Things Ops

Ep. 50 - Data Center Efficiency: Monitoring, AI, and Decarbonization - with Martin Casaulta & Martin Hirschvogel

How can you drive data center efficiency without compromising performance? In this episode, host Elias Voelker sits down with Martin Casaulta, Chief Technologist at Hewlett Packard Enterprise Switzerland, and Martin Hirschvogel, Chief Product Officer at Checkmk. They discuss data center efficiency—from traditional metrics like PUE to the impact of AI workloads—and share strategies for optimizing IT operations. Martin Casaulta highlights the Swiss Data Center Efficiency Association’s work on ...

8 months ago

45 minutes

ITOps, DevOps, AIOps - All Things Ops

Ep. 49 – 90% First-Contact Resolution: How to Build a Secure, Efficient IT Helpdesk– with Peg Kearney

How do you hit 90% first-contact resolution—and keep it there?In this episode, Elias speaks with Peg Kearney, Director of IT Operations at the University of Arizona College of Nursing, about how her helpdesk team maintains a 90% first-contact resolution rate by hiring top talent and providing them with the right tools and system access. Peg also highlights the importance of treating endpoints as critical infrastructure, managing IT in a HIPAA-compliant environment, and using VR labs to transf...

9 months ago

41 minutes

ITOps, DevOps, AIOps - All Things Ops

Ep. 48 - From Surviving to Thriving: How a Major Cyberattack Sparked a Full IT Transformation - with Thomas Klithav Hansen

A major cyberattack led Blue Water Shipping to completely transform its IT infrastructure—and now, they're stronger than ever.In this episode, host Elias Voelker sits down with Thomas Klithav Hansen, Head of IT Operations at Blue Water Shipping, to discuss how the attack became the catalyst for a transformative IT journey. You’ll learn:1. The role of enterprise architecture in driving IT success2. Why product-based IT organizations foster agility and clarity3. How cost and value transparency ...

10 months ago

34 minutes

ITOps, DevOps, AIOps - All Things Ops

Ep. 47 - 35,000 to 130,000 Students in 5 Years: Scaling IT at Internationale Hochschule - with Thomas Singbartl

Since 2019, Thomas Singbartl, Head of Global IT Operations at Internationale Hochschule (IU), has supported the university's astonishing growth journey from 35,000 to 130,000 students.Join host Elias Voelker in this episode as Thomas shares how IT fueled IU’s exponential growth, why the term “digital transformation” no longer applies, and how Syntea, IU’s AI learning companion, is revolutionizing education. He also outlines his vision for AI in IT operations, from process optimization to empo...

11 months ago

31 minutes

ITOps, DevOps, AIOps - All Things Ops

Ep. 46 - IT for the City of Atlanta: Building Scalable and Resilient Systems - with Tameka Neely-Dudley

What can we learn about resilience, scalability, and workforce development from the IT organization of the 6th-largest metro in the US?In this episode, Tameka Neely-Dudley, Director of IT Infrastructure Operations and Service Delivery for the City of Atlanta, shares insights from her nearly 25-year career, beginning as an intern and growing into a key leader managing Atlanta's complex IT landscape. Tameka reveals how her early experience preparing for Y2K laid the groundwork for building resi...

11 months ago

31 minutes

ITOps, DevOps, AIOps - All Things Ops

Ep. 45 - The Metrics That Matter: Optimizing ITSM by Focusing on Customer Effort – with Huseyin Uysal

Which KPIs really matter in IT Service Management?In this episode, Elias sits down with Huseyin Uysal, Head of Global Service Desk at ISS, to uncover what separates successful IT service management from the rest. With a wealth of experience managing global teams and optimizing IT processes, Huseyin reveals the metrics that really matter, how customer effort is often overlooked, and the strategies his team used to slash ticket resolution times in half despite a surge in ticket volumes.You'll l...

1 year ago

36 minutes

ITOps, DevOps, AIOps - All Things Ops

Ep. 44 - Mature ITSM: How to Drive Top-Down Change and Build Well-Oiled IT Operations - With Haroon Hasan

What separates a well-oiled IT operation from one constantly putting out fires? In this episode, we dive deep into the world of IT Service Management (ITSM) with Haroon Hasan, author of "Choose to Lead" and Director of IT Service Management and Governance at Computacenter. With 20+ years of experience, Haroon shares insights on optimizing ITSM for operational excellence. He covers quick ITSM assessments, the benefits of a mature ITSM model, the role of leadership in driving change, and more.Y...

1 year ago

39 minutes

ITOps, DevOps, AIOps - All Things Ops

Ep. 43 - Scaling Without the Cloud: How Sofascore Manages Millions of Real-Time Requests with Clever Caching - with Josip Stuhli

What happens when your infrastructure faces a live peak of millions of users worldwide—without cloud scalability? In this episode, Sofascore’s CTO Josip Stuhli breaks down how his team navigates massive traffic surges, optimizes caching, and saves big by ditching the cloud while still delivering real-time updates to 25 million monthly users.You'll learn:1. How caching flattens traffic peaks and handles massive live events without backend strain.2. Why Sofascore left the cloud and the financia...

1 year ago

54 minutes

ITOps, DevOps, AIOps - All Things Ops

Ep. 42 - Integrating Cybersecurity with Operations: Ensuring Impact and Efficiency at UNICEF USA - with Andrew Nuxoll

Successful cybersecurity isn’t about heroics, it’s about preventing disasters you’ll never hear about.In this episode, Andrew Nuxoll, Managing Director of IT Operations and Cybersecurity at UNICEF USA, shares his journey from working at various managed service providers to leading cybersecurity efforts at a global NGO. Andrew offers insights into why cybersecurity is more than just keeping the lights on, how purpose-driven work changes the stakes, and the strategies he employs to manage cyber...

1 year ago

41 minutes

ITOps, DevOps, AIOps - All Things Ops

Ep. 41 - IT Leadership in Higher Education: Strategies for Service Management, Optimal Customer Experiences, and Employee Growth - with Mark Katsouros

How can universities navigate the complexities of service delivery while pursuing growth and innovation? Mark Katsouros, Senior Director for IT Engineering and Operations at Duquesne University, brings nearly 40 years of higher education IT experience. From the University of Maryland to pivotal roles at the University of Iowa and Penn State, Mark has driven significant IT transformations. Tune in to hear his journey, the unique challenges in higher education, and strategies for successful ser...

1 year ago

1 hour 8 minutes

ITOps, DevOps, AIOps - All Things Ops

Ep. 40 - Service Management in IT and Beyond - with Martijn Adams

Martijn Adams, General Manager at 4me, brings a lifetime of expertise in IT service management, having worked with leading companies such as Philips, Deloitte, and Danone.This episode delves into his journey and the unique approaches that 4me employs to streamline service management across IT, HR, and facilities. You'll discover how service management principles can impact different departments, why user experience is crucial, and the potential of AI in enhancing service delivery.You'll learn...

1 year ago

51 minutes

ITOps, DevOps, AIOps - All Things Ops

Ep. 39 - Scaling Cyware: Lessons From Growing the Company Headcount Fivefold - With Joe Aurilia

How can you scale your tech company while maintaining rigorous operational standards? Senior VP of Operations at Cyware Joe Aurilia shares what he learned while 5x-ing the company.In this episode, Joe shares how he's building operations from the ground up, handling the complexities of international teams, and embedding a culture of security and compliance in a rapidly growing company.You'll learn:1. How to balance immediate operational needs with long-term growth strategies2. The challenges a...

1 year ago

41 minutes

ITOps, DevOps, AIOps - All Things Ops

Ep. 38 - Transparency, Credibility, and Connection: Hard-Earned Lessons From 25 Years in IT - with Paul Teodorescu

Learn from Paul Teodorescu's 25 years of IT experience as he shares the importance of transparency, credibility, and connecting with people in the tech industry.In this episode, Paul shares his journey from crawling under desks at Merrill Lynch to advising top firms like Morgan & Morgan. Explore the nuances of interim management versus advisory roles, and discover how IT challenges remain consistent across industries. Paul emphasizes the importance of connecting with people, attending and...

1 year ago

56 minutes

ITOps, DevOps, AIOps - All Things Ops

Ep. 37 - How GenAI Is Reshaping the Way We Do ITOps - with Nathanial Smalley

The end of the traditional SRE? How do you see the future unfolding as AI's role in IT operations grows?In this episode, we welcome Nathanial Smalley, Principal Sales Engineer at Transposit. He brings his rich experience from over a decade at Splunk and his current role at Transposit to discuss the impact of AI on IT operations. He delves into practical AI applications in the present, its promising future in IT operations and SRE, and the crucial lessons from his transition from military oper...

1 year ago

48 minutes

ITOps, DevOps, AIOps - All Things Ops

Ep 36 - Hyper-Converged Infrastructures: The Answer to the Complexity of IT Systems? - with Lee Caswell

Over the next 3 years, more than 750 million new applications will hit the market... and nobody can predict what those applications will look like.In this episode, Lee Caswell, SVP of Product and Solutions Marketing at Nutanix, introduces Hyper-Converged Infrastructures: a groundbreaking solution that integrates computing, storage, and networking into a single system to reduce complexity and improve scalability. Reflecting on his tenure at VMware, Caswell also offers insights into VMware's cu...

1 year ago

43 minutes

ITOps, DevOps, AIOps - All Things Ops

Ep 35 - Cybersecurity Masterclass: Compliance and Breach Prevention in the Era of Cloud and AI - with Jason Ford

Cybersecurity as we know it today is still in its infancy, which begs the question: how will it mature in the wake of rapid cloud and AI innovations?In this episode, Dalarie is joined by Jason Ford, CEO and CISO at Steel Patriot Partners, who shares his in-depth insights into the evolving world of IT operations. From the Wild West of early cybersecurity days to the cutting-edge advancements in cloud computing and AI, Jason guides us through the critical shifts and strategies that are shaping ...

1 year ago

45 minutes