The best teams don’t chase perfection—they reduce friction. Ever been told you can’t improve a system because “the documentation isn’t up to date”? In this episode, Elias Voelker sits down with Connor Clark-Lindh, VP of Consulting and Operations at OrionW, to unpack what really drives operational excellence—and what gets in the way. Connor shares how over-documentation can become a blocker instead of a support system, especially as teams scale. He also told me how lately he's seen teams ...
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The best teams don’t chase perfection—they reduce friction. Ever been told you can’t improve a system because “the documentation isn’t up to date”? In this episode, Elias Voelker sits down with Connor Clark-Lindh, VP of Consulting and Operations at OrionW, to unpack what really drives operational excellence—and what gets in the way. Connor shares how over-documentation can become a blocker instead of a support system, especially as teams scale. He also told me how lately he's seen teams ...
Ep. 41 - IT Leadership in Higher Education: Strategies for Service Management, Optimal Customer Experiences, and Employee Growth - with Mark Katsouros
ITOps, DevOps, AIOps - All Things Ops
1 hour 8 minutes
1 year ago
Ep. 41 - IT Leadership in Higher Education: Strategies for Service Management, Optimal Customer Experiences, and Employee Growth - with Mark Katsouros
How can universities navigate the complexities of service delivery while pursuing growth and innovation? Mark Katsouros, Senior Director for IT Engineering and Operations at Duquesne University, brings nearly 40 years of higher education IT experience. From the University of Maryland to pivotal roles at the University of Iowa and Penn State, Mark has driven significant IT transformations. Tune in to hear his journey, the unique challenges in higher education, and strategies for successful ser...
ITOps, DevOps, AIOps - All Things Ops
The best teams don’t chase perfection—they reduce friction. Ever been told you can’t improve a system because “the documentation isn’t up to date”? In this episode, Elias Voelker sits down with Connor Clark-Lindh, VP of Consulting and Operations at OrionW, to unpack what really drives operational excellence—and what gets in the way. Connor shares how over-documentation can become a blocker instead of a support system, especially as teams scale. He also told me how lately he's seen teams ...
