Payment firms are scaling fast, but many still rely on manual reconciliations and legacy systems that cannot keep up with rising regulatory expectations. In this episode, host Jack Robertson, Data Journalist at The Payments Association, speaks with AutoRek’s Nick Botha, VP Payments & Retail Banking to unpack the FCA’s strengthened safeguarding rules, the operational risks of spreadsheets and fragmented processes, and the steps firms must take to align with CASS-level standards. The discus...

In this episode of The Insights Podcast, host Jack Robertson of The Payments Association speaks with Hugo Remy, CEO of Cardaq, about how financial institutions can stay ahead of fraud and regulatory challenges. They explore why early engagement with regulators is crucial for preventing compliance issues, and how the growing threat of “friendly fraud”, where customers dispute legitimate transactions, is impacting businesses. Hugo shares his vision for a UK-wide friendly fraud register th...

In this episode of The Insights Podcast, host Jack Robertson sits down with Marco Chardi, Senior Director of Market and Competitor Research at Worldpay, to explore the findings from Worldpay's Global Payments Report 2025. Together, they unpack what the data tells us about the rapid rise of digital payments, the growing influence of mobile as the default commerce platform, and how account-to-account systems like Pix and UPI are reshaping real-time money movement. Marco Chardi also discusses wh...

On this episode of The Insights Podcast, host Jack Robertson speaks with Grace Wyatt, Partner at Addleshaw Goddard, about the UK’s new FCA stablecoin framework. They explore what it means for issuers, custodians, merchants, and payment providers and how it could reshape digital payments and tokenised money. Find out more about The Payments Association via our website www.thepaymentsassociation.org or follow us on social media. LinkedIn Twitter

On this episode of The Insights Podcast, host Jack Robertson speaks with Dal Sahota, Global Head of Trusted Payments at LSEG Risk Intelligence, about the growing threat of APP fraud. They explore how criminals are exploiting AI and deepfakes, the human and business impact of these scams, and the multi-layered regulatory and operational responses needed to protect customers and organisations. Find out more about The Payments Association via our website www.thepaymentsassociation.org or f...

In this episode of The Payments Association’s Insight Podcast, host Mark O’Keefe is joined by Melanie Lazarus, Ecosystem Engagement Director at Open Banking, and Vasco Vaz Rodriguez, Head of Growth at Trudenty. Together, they unpack the findings of the Payments Association’s Open Banking Merchant Survey and explore the realities of adoption across merchants and consumers. From the “meh” sentiment in early adoption, to the lessons learned from contactless and chip & PIN, the conversation d...

In this episode of the Insights Podcast, host Jack Robertson speaks with Robert Turner-Kerr, Senior Relationship Manager at iFAST Global Bank, about the evolving regulatory challenges facing cross-border payment providers. They unpack the UK’s new cash safeguarding rules, looming EU restrictions on virtual IBANs, and how iFAST is helping firms adapt through compliance-driven innovation. A must-listen for fintech leaders and compliance professionals navigating today's complex financial ecosyst...

In this episode of the Insights Podcast, Tony Craddock, Director General of the Payments Association, sits down with David Geale, Executive Director for Payments and Digital Finance at the FCA and Managing Director of the PSR. They explore the transformative consolidation of the FCA and PSR, the UK’s National Payments Vision, and the evolving regulatory stance on stablecoins and open banking. With 2025 set to redefine the UK payments ecosystem, this insightful discussion uncovers how regulato...

In this episode of the Insights Podcast, Riccardo Tordera-Ricchi, Director of Policy and Government Relations at The Payments Association, is joined by Dan Wilson and Mark Nalder from Nationwide to explore one of the most critical issues in modern financial services: resilience. They discuss how payments are evolving, why reliability is now non-negotiable, and what it takes to build resilience into systems by design. Find out more about The Payments Association via our website www.thepa...

In this episode of the Insights podcast from The Payments Association, Director General Tony Craddock sits down with Gary Palmer, CEO of Payall, to explore the sweeping changes underway in cross-border payments and correspondent banking. Gary shares hard-hitting insights from his 25+ years in the industry, highlighting why the current trust-based, manual processes are no longer fit for purpose and how technology is finally catching up. Find out more about The Payments Association via ou...

Join Gurminder Bhagrath, COO of Plane Saver Credit Union, Karen Elliott, Professor in Finance & FinTech at The University of Birmingham, and Shaun May, Director, Strategy, Sustainability and Innovation, Coutts, and Inclusion Working Group member, as they delve into the challenges and opportunities in community finance. This special episode of the Insights Podcast with the Inclusion Working Group explores innovative approaches to financial inclusion, the role of technology, and the critica...

Join Tony Craddock, Director General of the Payment Association, as he explores the future of payments with Paul Horlock, Chief Payment Officer at Santander. This engaging podcast explores the National Payments Vision, tokenization, open banking, and the evolving payments infrastructure in the UK. From addressing customer needs to fostering collaboration between banks and fintechs, Paul shares over two decades of industry expertise and optimism about the transformational potential of next-gen...

In this episode of the Insights Podcast, Tony Craddock, Director General of the Payments Association, talks with Peter Harmston, Head of Payments Consulting at KPMG UK. Together, they explore the evolving world of payment modernisation, discussing key findings from KPMG's latest global survey of 1,500 financial institutions and retailers. Learn about the challenges, opportunities, and technologies reshaping the payment landscape, and what this means for consumers, businesses, and the public s...

In this episode of The Insights Podcast, George Iddenden speaks with Lorraine Mouat and Anthony Corner from Thistle Initiatives about the growing importance of operational resilience. They discuss how payment firms can navigate challenges like cyber threats, regulatory pressures, and system disruptions to safeguard customer trust and maintain business continuity. Learn how to go beyond compliance and build resilience for a secure and successful future. Find out more about The Paym...

In this episode of The Insights Podcast, we explore the fast-evolving world of cross-border payments and the crucial role of fintech in global trade. Host George Iddenden sits down with Convera's Head of Market Insights, Steven Dooley, to explore innovations like real-time payments, blockchain, and open banking. Together, they discuss why these developments are essential for businesses of all sizes and how new technology is helping to meet growing demands for speed, security, and transp...

In this episode of the Insights Podcast, we explore the upcoming Payment Services Directive 3 (PSD3) and the new Payment Services Regulations (PSR). These major changes are set to reshape Europe’s payment landscape, impacting everything from security measures to compliance requirements. Join us as we break down what businesses need to know about these regulations, discuss how they might affect companies and consumers, and provide practical tips for firms to stay ahead. Featuring insights from...

Join Tony Craddock, Director General of the Payments Association, in this episode of the Insights podcast as he dives into the complex world of payments with Natasha Zurnamer, CEO and founder of Optty. Together, they explore the multifaceted challenges merchants face in the evolving payments landscape, from integrating diverse payment methods and complying with regulations, to managing cross-border transactions and safeguarding against fraud. Natasha shares her entrepreneurial journey and off...

In this episode of the Insights Podcast, David Hunter, Chairman of the Board of Directors at The Payments Association sits down with Kevin Flood, Director of Payments Ecosystems at FIS. Together, they explore the rapidly evolving financial landscape, where banks are tasked with balancing regulatory compliance and driving innovation. Kevin offers expert insights into the challenges of transforming legacy systems, the opportunities provided by new regulations like PSD3, and how fintech thinking...

In this episode, Tony Craddock talks with Nick Kerigan, Managing Director and Head of Innovation at Swift, about the current developments in global payments. They cover the rise of new payment methods, the role of technologies like CBDCs and tokenised assets, and the challenges of achieving interoperability in a decentralised financial system. Nick provides insights into how the payments industry is adapting to these changes and identifies key trends that will influence the industry over the ...

In this episode of Insights Podcast, Tom Mason, co-founder of Shoal, and Marten Moller, Impact and Partnerships Manager at Algbra, discuss how fintech and banks can collaborate to create the next generation of sustainable financial products. They explain Shoal’s sustainable savings app, its partnership with Standard Chartered, and Algbra's fintech-as-a-service platform. The conversation covers the importance of transparency, user experience, and the balance between profit and environmen...