In this episode, I’m speaking with François Candelon, Global Director of the Boston Consulting Group’s Henderson Institute about how organizations can adopt generative ai, where to use it and what to expect when they do. AI is everywhere today but it is mainly used to carry out a very narrow set of tasks. Gen AI is different. It is interactive, can be programmed using the human voice and can be used -- without modification -- to create competitive advantage. We are in a moment of creative destruction.
For more information on this topic, check out Fracious’ article How People Can Create—and Destroy—Value with Generative AI
In this episode, I’m speaking with Dan Diasio, EY’s global AI consulting leader, about how to overcome the trust issue that has take over the AI conversation. Until ChatGPT hit the scene in Nov. of 2022, AI wasn’t something most people realized was hard at work sifting through their data, providing voice assistants on their phones, or helping businesspeople make critical decisions that affected their daily lives. Today all that has changed. And people are afraid.
Today, I’m speaking with Scott Mager, chief marketing officer for Deloitte U.S. about the impact Gen AI is having and will have on marketing. Because it is so useful even its current form, Gen AI is already being widely adopted in marketing department of every size and stripe to create content, iterate ideas, and even create the outlines of strategic marketing campaigns from scratch. The use of this powerful technology is just getting started so tune in to understand where we are and where we about to go.
In today’s episode I’m talking with Joseph Lo, Head of Enterprise Platforms at Broadridge, about how today’s AI, that is based on foundation and large language models, differs from the point-solution AI that is embedded in so many business systems today.
Today, we can interact with a machine in a way that is almost human. What started out as a very interesting parlor trick in ChatGPT is about to transform how and where AI can and will be used in the very near future.
In this episode, I’m speaking with Rajat Kohli, a partner in the digital transformation consulting practice of Zinnov, about the impact emerging technologies such as AI and cloud will drive growth and profits at SMBs, not just by automating more processes and cutting costs but by freeing up the strategic brain power of its employees. To reap these rewards, SMBs will need to change how they look at technology – focusing on its benefits not just the costs.
Resource links:
Rajat’s LinkedIn page: https://www.linkedin.com/in/rajat-kohli-2aa2068/
Company website: https://zinnov.com/
Link to Allen’s website: https://www.techcopy.net
Link to report (gated): https://zinnov.com/macro-trends/us-smb-small-medium-business-market-report/
In today's episode, I’m speaking with Dr. Rahul Shah an Orthopedic Spine & Neck Surgeon and a partner with Premier Orthopaedic Associates in New Jersey, about how patients, doctors, and the medical profession writ large can benefit from generative AI.
Just using chat G P T today in its current form, for example, can help shorten the time it takes for doctors to really understand what patients are going through, aid in diagnosis, and streamline after-visit note taking and recording keeping—all leading to better patient outcomes.
In today’s episode, I’m speaking with Theresa Lanowitz, Head of Cybersecurity Evangelism at AT&T Business, about the ever expanding compute edge.
The edge is evolving rapidly and most organization are actively embracing the business opportunities it brings. But it is complex so securing it is more important than ever. Thankfully security is a board room imperative today so CXOs have the mandate and, hopefully, the resources they need to stay one step a head of the bad guys.
Resource links:
Theresa’s LinkedIn page: https://www.linkedin.com/in/theresalanowitz/
Company website: www.att.com
Link to Allen’s website: https://www.techcopy.net
Today I’m speaking with Claudia Contreras, Executive Director of Global Sustainability Services at the computer giant Lenovo about how business leaders can implement sustainable digital transformation. Sustainability is key to ensuring a future in which all of our children have the same shot at achieving their full potential as we did.
If we continue on our current path of unrestrained and unrelenting consumption without consideration for the long term impacts it is having and will have for generations to come, the chances of that happening diminish by the day.
Resource links:
Claudia’s LinkedIn page: https://www.linkedin.com/in/claudia-contreras-gomez-52405953/
Company website: https://www.lenovo.com
Link to Allen’s website: https://www.techcopy.net
In today’s episode I’m speaking with Lawrence Gasman, the founder and President of Inside Quantum Technology, about the current state of quantum computers, why they are so powerful and how, when combined with other technologies such as AI, they will begin to solve real world problems that one day could have major impacts on everything from medical research to the materials that make up our everyday lives.
Resource links:
Lawrence's LinkedIn page: https://www.linkedin.com/in/lawrence-gasman-7480511/
Company website: https://www.insidequantumtechnology.com/
Link to Allen’s website: https://www.techcopy.net
If you would like to become a sponsor, please let Allen know at abernie182@gmail.com.
In this episode, I'm speaking with Amaresh Tripathy, Genpact's strategic advisor for Data and Analytics, about the central role that data plays in digital transformation today.
In the early days, digital transformation was all about automating paper processes. Today most organizations are well beyond that phase. They are now looking at how to turn digital technologies into business advantage.
Key to that effort is combining data and analytics to gain the insights they need to revamp their business processes or even their entire organizational and business models to better meet their customers where they are with the products and services that they want.
Resource links:
Amaresh’s LinkedIn page: https://www.linkedin.com/in/atripathy/
Company website: https://www.genpact.com
Link to Allen’s website: https://www.techcopy.net
If you would like to become a sponsor, please let Allen know at abernie182@gmail.com.
In this episode, I’m speaking with John Engates, Field Chief Technology Officer at the content delivery network and cyber security provider Cloudflare, the impact AI will have the ability of the good guys to secure an ever-increasing and porous network perimeter as well as how the bad guys are using AI tools such as voice spoofing and deepfakes combined with refined social engineering attacks to break down even the best defenses.
Resource links:
John’s LinkedIn page: https://www.linkedin.com/in/jengates/
Company website: https://www.cloudflare.com/
Sponsor link
Link to Allen’s website: https://www.techcopy.net
If you would like to become a sponsor, please let Allen know at abernie182@gmail.com.
In this episode, I’m speaking with Tom Paider Vice President of Digital Workplace Technology at the insurance giant Nationwide about how they are using digital technologies to create extraordinary experiences for the company’s 30,000 employees.
Post covid, 50% of Nationwide’s employees work from anywhere so the company transformed its personal tech department into the multidisciplinary office of workplace experience. The goal is to meet employees where they are with the technologies they want to do their jobs with as little friction as possible.
Resource links:
Tom's LinkedIn page: www.linkedin.com/in/thomaspaider/
Company website: www.nationwide.com
Link to Allen’s website: www.techcopy.net
If you would like to become a sponsor, please let Allen know at abernie182@gmail.com.
In this episode, I’m speaking with BMC Software CTO, Ram Chakravarti, about the changes IT organizations must undertake to successfully execute digital transformation today.
Ram stresses the importance of collaboration between IT and the business since successful business outcomes today are shared affairs. He also highlights the need for speed and agility to get new and improved products and services into the hands of customers faster … something all businesses depend on IT for their very survival.
Resource links:
Ram's blogs: https://www.bmc.com/blogs/author/ram_chakravarti/
BMC website: https://www.bmc.com
Ram's LinkedIn page: https://www.linkedin.com/in/ram-chakravarti-a59966/
Link to Allen’s website: https://www.techcopy.net
If you would like to become a sponsor, please let Allen know at abernie182@gmail.com.
Topics discussed:
Entities mentioned:
In today’s episode, I’m dissecting the multicloud with the help of John Roese, Global CTO at Dell Technologies. After 15 years of rapid adoption, most companies today have multiple clouds. What they don’t have is true multicloud.
Rose and I talk about how companies are rethinking cloud and IT services holistically to better understand how, collectively, multiple clouds can be turned into a multicloud that meets the organization’s need for centralized security, management, and control while still enabling use cases that take advantage of the collective and individual capabilities multiple clouds have to offer.
Resource Links:
John's LinkedIn page: https://www.linkedin.com/in/johnroese/
Company website: https://www.dell.com
Link to Allen’s website: https://www.techcopy.net
If you would like to become a sponsor, please let Allen know at abernie182@gmail.com.
In this episode, I’m speaking with Beth Johnson, chief experience officer (CXO) of Citizens Bank, a $223B regional bank headquartered in Rhode Island, about how they are leveraging digital transformation as their go-to-market strategy. Digital technologies provide the backbone of how they interact with customers across 14 states.
On they back end, like most banks, they are leaning heavily on digital technologies to become more efficient and responsive to an always-on customer base. In one instance, they took a home equity line process that took 40 days down to just seven.
And, of course, they are looking at how they can use GenAI to better understand and service their customers.
Resource links:
Beth's LinkedIn page: https://www.linkedin.com/in/beth-s-johnson/
Company website: https://www.citizensbank.com/homepage.aspx
Link to Allen’s website: https://www.techcopy.net
If you would like to become a sponsor, please let Allen know at abernie182@gmail.com.
In this episode, I’m speaking with PwC's Cloud & Digital Lead Cenk Ozdemir, about cloud ROI—how it has changed from the early days of cost mitigation to a central pillar in how organizations enable new business models while streamlining business processes and speeding time-to-value for new products and services.
But, to get the most ROI from your cloud strategy, you have to go back to basics. You need to understand why you went there in the first place. A surprising number of companies do not. Smart companies are reevaluating their reasons for going to cloud, what they wanted to get from it then and what they need to get from it now.
Post-Covid-19, the era of cloud 2.0 has begun. Figuring out how to make the most of it is now the No.1 challenge for businesses—not whether they should be there or not. Cloud is an essential technology for every business regardless of size, geography or industry and will only become more important in the age of AI.
Resource links:
Cenk's LinkedIn page: https://www.linkedin.com/in/ozdemir/
Company website: https://www.pwc.com/
Link to Allen’s website: http://www.techcopy.net
If you would like to become a sponsor, please let Allen know at abernie182@gmail.com.
In this episode, I’m speaking with Guarav Sharma and Laila Kakar about how they used AI and app rationalization (10 ERPs into just one) to transform the procurement function of Africa’s MTN Group, a $12B telco, from a cost center to a profit center.
To solve the many challenges they faced, MTN developed:
An AI-powered chatbot that stays informed by observing a variety of company data streams
Robotics process analytics focused on 15 high-impact business processes
A recommendation engine focused on value generating opportunities, and
A decision-support system based on game theory to supports negotiations with other vendors in complex multi-unit tenders in part by simulating 50+ million negotiation scenarios.
Guarav is MTN’s senior manager for procurement excellence and Laila is MTN’s senior data analytics manager.
Resource links:
Guarav’s LinkedIn page: https://www.linkedin.com/in/supernegotiate/
Laila’s LinkedIn page: https://www.linkedin.com/in/laila-kakar/
Company website: https://www.mtn.com
Link to Allen’s website http://TechCopy.net
If you would like a shareable edited transcript of this episode, please contact Allen Bernard at abernie182@gmail.com.
If you would like to become a sponsor, please let Allen know at the email address above.
"We can improve our IT stuff as much as we possibly want but if it doesn’t somehow translate into some business gain then we’re really just wasting time and money.” – Carlos Casanova
In today’s episode, I'm speaking with Forrester analyst Carlos Casanova about AIOps: What it is, who's using it and how it's being deployed to help businesses run more efficiently and effectively by prioritizing IT services delivery.
Carlos along with Forrester analysts Glenn O'Donnell, Audrey Lynch and Diane Lynch is the co-author of report “The 3 Stages of Preparation for AIOps” that lays out the foundational elements IT and business Leaders need to understand in order to introduce AIOps into their organizations.
Resource links:
Carlos' LinkedIn page: https://www.linkedin.com/in/carlosacasanova/
Company website: https://www.forrester.com
Link to Allen’s website http://TechCopy.net
If you would like a shareable edited transcript of this episode, please contact Allen Bernard at abernie182@gmail.com.
If you would like to become a sponsor, please let Allen know at the email address above.
“These are the emergent next wave of game changing technologies we need to pay attention to.” - Mike Fulton
In this episode, I'm speaking with Mike Fulton, SVP and CIO at Vernovis, about the next wave of digital technologies that CIOs need to be thinking about today. These are the so-called DARQ technologies: distributed ledgers, AI, extended reality, and quantum computing.
Because all of these will build on the SMAC technologies--social, mobile analytics, and cloud--that have gotten us to where we are today, their impact will likely be much greater than even SMAC has had to date.
The key to making the most of these technologies will come down to seeing the forest and the trees to understand where and how these technologies can be applied to solve business problems.
Resource links:
Mike's LinkedIn page: https://www.linkedin.com/in/michaelfulton/
Company website: https://www.vernovis.com
Link to Allen’s website http://TechCopy.net
If you would like a shareable edited transcript of this episode, please contact Allen Bernard at abernie182@gmail.com.
If you would like to become a sponsor, please let Allen know at the email address above.
In this episode, I’m speaking with Gamma Force Founder and CEO, Warner Moore about how to effectively manage cyber risk when resources are limited. All organizations are resource constrained when it comes to cyber. No can afford to keep throwing money at such a massive problem.
Warner and I discuss how everyone can make better use of their cyber security resources: How do you get the biggest bang for the bucks you do have? What assets and data are truly at risk and which ones are not? How do you know? How do you decide? How do you prioritize your spend? What is an acceptable level of risk … and on down the list.
Tune in for answers to these questions and many more insights from an industry veteran who helps companies make these decisions every day.
Resource Links:
Warner’s LinkedIn page: https://www.linkedin.com/in/warnermoore/
Company website: https://www.gammaforce.io
Link to Allen’s website: https://www.TechCopy.net
If you would like a shareable edited transcript of this episode, please contact Allen Bernard at abernie182@gmail.com.
If you would like to become a sponsor, please let Allen know at the email address above.