Recorded live at the Melbourne Institute of Massage and Myotherapy Soft Tissue Congress 2025.
David and Jackie share their insights from a day surrounded by passionate therapists and educators. Sarah Nehme from BFT redefines how we use exercise prescription to approach pain and progression. Elicia Crook from Health Leader Co brought her energy to marketing and business strategy, showing how simple, consistent actions create sustainable growth. And Kylie Hicks shared stories of impact on trauma-informed practice, exploring how empathy, boundaries, and psychological safety can impact on transforming the lives of people living with chronic pain.
Watching webinars on Zoom in comfort of your Jim Jams might be easy, but nothing beats the energy and community of face to face learning.
To watch the presentations of the 2025 Soft Tissue Congress head to https://mimt.edu.au
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Theme Music: Simon Pettersson "All Alone" (2020), Licensed use through Audio Hero Inc
Not every session goes to plan. Sometimes, even when you think you’ve done everything right, a client walks away disappointed—and lets you know it. In this episode, Jackie shares a recent experience that rattled her confidence, and David opens up about moments he’s missed the mark too. Together, they unpack how client expectations get misaligned, why intake forms matter more than you think, and what to do when feedback lands in your inbox like a gut punch. It’s a conversation about humility, growth, and holding your nerve when things don’t go your way.
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Theme Music: Simon Pettersson "All Alone" (2020), Licensed use through Audio Hero Inc
Policies and paperwork might not sound exciting, but they’re what keep your massage business safe, professional, and stress-free. In this episode, David and Jackie talk with Chantel Ryan, founder of Legally Healthy and former business lawyer turned naturopath, about the five essential policies every health practitioner needs, the legal blind spots therapists often miss, and why good documents protect both you and your clients.
Listen to learn:
How a lawyer became a naturopath and built Legally Healthy
The five must-have policies for massage and wellness practices
Common legal traps in advertising and product sales
How clear policies strengthen client relationships
👉 Find Chantel’s templates and resources at legallyhealthy.com.au
Follow Chantel on Instagram: https://www.instagram.com/legallyhealthyau/
Freebies
For new businesses: Business Start Up Checklist
For more established businesses: Legal Health Check for Health Practitioners
Resources:
Legally Healthy Knowledge Centre: Up to date guides andblogs for health practitioners: https://legallyhealthy.com.au/resources/
Newsletter sign up and 10% off: https://legallyhealthy.myflodesk.com/join-our-community
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Theme Music: Simon Pettersson "All Alone" (2020), Licensed use through Audio Hero Inc
What exactly is a vibe—and how do therapists use it every day? In this conversation, philosopher, author and teacher Jason Del Gandio explains his 30-year exploration of vibes, which he describes as “bodily emanation”—the energy we project and perceive.
We dig into first impressions, setting therapeutic atmosphere, regulating your own state, shielding from “bad vibes,” and how to practise vibe awareness like a skill. You’ll leave with a clearer language for what you already do instinctively, plus simple exercises to try this week in the treatment room.
Explore Jason’s work at 20MinuteVibe:
Website: https://20minutevibe.com/
Instagram: www.instagram.com/20minutevibe
Facebook: www.facebook.com/20minutevibe
Youtube: www.youtube.com/@20minutevibe
👉 Register MIMT Soft Tissue Congress - 26 October 2025 - https://mimt.edu.au/soft-tissue-congress-2025
👉 Register for the Massage & Spa Success Summit - 22 - 24October 2025 https://www.massageandspasuccess.com/a/2148172586/FyEuBLBj
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Theme Music: Simon Pettersson "All Alone" (2020), Licensed use through Audio Hero Inc
Massage therapist, teacher, writer and editor David Lobenstine shares how leaving New York—and choosing to commute back for three long clinic days every fortnight—reshaped his work and made sustainable technique non-negotiable.
We dig into Tai Chi-inspired mechanics (“pour, don’t push”), why body–brain–breath is the antidote to fatigue, and how gentle detachment lets change emerge without forcing it. David explains how sustainable touch makes 10–12 hour days possible without self-sacrifice, and how he now helps therapists rediscover their joy for massage through practical teaching and presence.
“Falling in love with massage” isn’t a one-off; it’s a practice. Explore David’s courses, including Give a Great Massage Again, at bodybrainbreath.com, and his clinical work at fullbreathmassage.com.
Learn more and connect with David - https://bodybrainbreath.com
👉 Register MIMT Soft Tissue Congress - 26 October 2025 - https://mimt.edu.au/soft-tissue-congress-2025
👉 Register for the Massage & Spa Success Summit - 22 - 24October 2025 https://www.massageandspasuccess.com/a/2148172586/FyEuBLBj
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Theme Music: Simon Pettersson "All Alone" (2020), Licensed use through Audio Hero Inc
Mobile massage is rewarding, but it also comes with unique challenges: endless travel, scattered notes, safety concerns, and admin that piles up fast.
In this episode, we sit down with Nick Gabriele — therapist, educator, and co-founder of Noterro — to talk about what makes mobile practice so different from clinic work. Nick shares his journey from creating SOAP Vault, a simple note-keeping tool, to shaping practitioner-led solutions that put therapists’ needs first.
We dive into the top pain points mobile therapists face, the things that often don’t get done because they’re too hard on the road, and why efficient, practitioner-focused systems matter more than ever. Nick also introduces Noterro GO, a new platform designed to tackle those challenges with features like geo-fencing, safety alerts, and hands-free note dictation.
If you’ve ever felt like the “chief everything officer” of your own practice, this episode is packed with insights to help you reclaim time, reduce admin stress, and keep your focus on client care.
👉 Lean more about Noterro: https://notero.com👉 Register MIMT Soft Tissue Congress - 26 October 2025 - https://mimt.edu.au/soft-tissue-congress-2025
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Theme Music: Simon Pettersson "All Alone" (2020), Licensed use through Audio Hero Inc
After decades in the corporate world, Laura Jane Layton found herself in a hospital bed following a heart procedure. That moment became her wake-up call — the signal that she needed to change her story, her self-talk, and her approach to life.
In this conversation, Laura Jane shares what she calls “self-care from the inside out”: how to notice your body’s check engine light, how to shift the way you speak to yourself, and why choosing yourself first allows you to better serve others.
If you’ve ever pushed too hard, ignored the signs, or struggled to balance caring for others while caring for yourself, this episode will give you both encouragement and practical steps to reclaim your energy and joy.
👉 More from Laura Jane: https://laurajanelayton.com/👉 Laura Jane Layton Show Podcast: https://thelaurajanelaytonshow.com/👉 Book Mentioned: Comparisonitis: How to Stop Comparing Yourself to Others and Be Genuinely Happy
https://www.amazon.com.au/Comparisonitis-Comparing-Yourself-Others-Genuinely/dp/1950665860
👉 Register MIMT Soft Tissue Congress - 26 October 2025 - https://mimt.edu.au/soft-tissue-congress-2025
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Theme Music: Simon Pettersson "All Alone" (2020), Licensed use through Audio Hero Inc
GST makes many massage therapists cringe, but it doesn’t have to be scary. In this episode, Jackie and David unpack what GST is, why it exists, and how it affects massage businesses in Australia.
We talk thresholds, exemptions, and the myths that keep therapists hiding under $75k. We share stories of first-time BAS panic, mindset shifts, and why hitting the GST threshold is actually a milestone worth celebrating.
Whether you’re close to registering or just curious, this chat will help you understand GST without the jargon.
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Theme Music: Simon Pettersson "All Alone" (2020), Licensed use through Audio Hero Inc
You didn’t become a massage therapist to do spreadsheets — but understanding a few core numbers in your business can be the difference between burnout and sustainability, between “barely scraping by” and feeling confident in your pricing, schedule, and goals.
In this episode of Folding Towels, Jackie and David unpack the five key numbers every massage therapist should know — without getting buried in financial jargon or complicated systems. With a bit of humour and a lot of honesty, they break down how knowing your numbers can help you make smarter decisions about your time, pricing, energy, and business growth.
You’ll learn how to:
Work out how many clients you can sustainably see per week or month without frying your nervous system.
Understand the real cost of delivering a massage, including the hidden time and energy expenses most therapists overlook.
Reverse-engineer your pricing based on your financial needs, values, and actual capacity — not just what the place down the road charges.
Track booking patterns, cancellations, and active clients to find gaps, avoid burnout, and tighten up your calendar.
Spot seasonal trends and client rhythms so you can plan your holidays, promos, and quiet times like a boss.
This episode is a gentle invitation to take stock — using what you already know, what your gut’s been telling you, and maybe a trusty legal pad. Whether you’re a numbers person or not, these simple insights can help you run your massage business with more clarity, confidence, and purpose.
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Theme Music: Simon Pettersson "All Alone" (2020), Licensed use through Audio Hero Inc
Anyeska O’Rourke was inspired to work in allied health from the age of 8. Put off by the prejudices of academics she went on to qualify as a Remedial Massage Therapist and work on the luxury resort island of Hayman Island. But it was an injury and a move to Canada that changed everything.
In Canada, she fell in love with the wellbeing side of the industry — the slower pace, the heart-led care, the space to work with people more deeply. When she returned to the Gold Coast, she brought those values home with her.
In this episode, she shares:
✨ Why building your practice slowly is okay
✨ How to shape your business around your values
✨ What quiet leadership looks like
✨ How doubt can be part of a thoughtful practice
✨ And why success doesn’t have to mean hustle
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Theme Music: Simon Pettersson "All Alone" (2020), Licensed use through Audio Hero Inc
Every now and then, a massage client crosses a line — and it leaves us feeling rattled, ashamed, or unsure of what to do next.
In this deeply personal solo episode, David tackles a topic no therapist wants to deal with — but most will face at some point in their career. We’re talking about creepers: the clients who mistake therapeutic massage for something else, ask inappropriate questions, behave in sexually suggestive ways, or blatantly expose themselves.
Drawing on real-life experiences and the insightful writing of Ian Harvey (Massage is Weird), David explores:
The different types of creepers — and how to spot them early
The warning signs before they ever book
What to say when someone crosses the line
How to fire a client professionally and protect your space
And, most importantly, why you are not to blame
Whether you’ve already had one of those “what just happened?” moments, or you’re trying to be prepared for the future, this episode is a must-listen. It’s not light. It’s not funny. But it is real, honest, and designed to help you stay grounded, safe, and strong in your work.
🔗 If you find this episode helpful, share it with a massage colleague. Let’s support each other — and make it clear: That’s not what we do here.
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Theme Music: Simon Pettersson "All Alone" (2020), Licensed use through Audio Hero Inc
Jackie reviews The Trigger Point Therapy Workbook by Clair and Amber Davies—one of her all-time favourite resources for understanding and treating myofascial pain. She shares how this book helped shape her practice, why it’s still relevant, and how both therapists and clients can use it for effective self-care. Whether you’re new to trigger point work or a seasoned practitioner, this practical, easy-to-follow guide deserves a place on your shelf.
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Theme Music: Simon Pettersson "All Alone" (2020), Licensed use through Audio Hero Inc
Is your diary looking a little empty? You’re not alone. In this episode, Jackie and David talk about how to handle those quieter patches in your massage business—without spiralling into panic or bingeing cat reels (well… maybe a few).
We chat about low-cost, practical ideas to reengage past clients, using your time wisely, and staying visible even when bookings slow down. From simple marketing tweaks to making admin time work for you, this episode is full of honest advice, encouragement, and a few laughs.
It’s a gentle nudge to stay steady and keep showing up—because quiet times don’t last forever.
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Theme Music: Simon Pettersson "All Alone" (2020), Licensed use through Audio Hero Inc
In this episode, Jackie and David chat with Melissa Woodward, from Fearless Health in Dubbo, regional New South Wales. You're going to want to grab your notebook and pencil for this one because Mel's story is one of heart, grit, and just getting on with it.
From flipping burgers as a quiet teenager, working with footy players, cutting her teeth in allied health to starting a practice, growing it, working with her husband, closing the business due to COVID, reopening, relocating 5 hours away, getting started again and growing one more (phew!)
Mel reflects emotionally on what it is like to make tough decisions, and the steps and mindset that it takes to be visible in a small town, and why being fearless doesn’t mean being unafraid.
If you’ve ever juggled motherhood, business, and big decisions, this chat will speak right to you.
Connect with Mel
🌐https://www.fearlesshealth.com.au/
📷 Instagram: @melissa.fearlesshealth📘 Facebook: Fearless Health Dubbo💡 Got thoughts on this topic? Let us know on Facebook and on Instagram
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Theme Music: Simon Pettersson "All Alone" (2020), Licensed use through Audio Hero Inc
Anna Mitchell from That Accounting Stuff joins Jackie and David for an honest, practical, and surprisingly fun conversation about accounting for massage therapists.
From the shock of overdue tax returns to finding confidence with money, Anna shares how she went from massage therapist to accountant to online educator. Her mission? Helping sole traders get on top of their numbers without the fear or confusion.
If you’ve ever felt overwhelmed by bookkeeping, BAS, or budgeting, this episode is for you. Explore Anna’s courses at: thataccountingstuff.mailerpage.io/courses
🎧 Visit foldingtowelspodcast.com.au for more.
🎧 Listen now and take your massage practice to the next level!
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Theme Music: Simon Pettersson "All Alone" (2020), Licensed use through Audio Hero Inc
We’ve made it to 100 episodes!
To celebrate, we asked massage therapists from across the industry to share their funniest, quirkiest, and most heart-warming stories from the treatment room. From accidental client mix-ups to unexpected animal guests, tattoo surprises, and the occasional... moaning Mark, this special episode is full of laughter and love for the profession.
Join Jackie and David as we reflect on our podcast journey, thank supporters, and share your hilarious submissions. It’s light-hearted, genuine, and a little bit cheeky—just the way we like it.
Thanks for sticking with us. Here's to the next 100! 🎙️💆♀️💬
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🎧 Listen now and take your massage practice to the next level!
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Theme Music: Simon Pettersson "All Alone" (2020), Licensed use through Audio Hero Inc
You've heard of ROCKTAPE right? You probably have a box at home or on your shelf at work. And you’d be forgiven for thinking that the ROCKTAPE Australian distributor was a faceless global giant. Except that they’re not!
In Episode 99, Jackie and David sit down with Tony Stahl, head of education and a Director of ROCKTAPE AUSTRALIA who shares his journey from sports trainer to an accountant in big business to bringing ROCKTAPE to Australia.
Tony and his wife job shared in an accounting firm while they raised their kids. While thinking about making some changes to his work life, Tony was introduced to the ROCKTAPE founder through a mutual friend. What started out as an opportunity to make a little extra cash to pay for a nice holiday each year, ROCKTAPE quickly became his full time passion.
Tony talks candidly about starting ROCKTAPE with two business partners, including his brother Steve (now sadly passed), delivering quality education in Australia and some of the chances he's taken with the business.
It has evolved into a widely recognised brand, stocked nationally, yet the small team at ROCKTAPE remain dedicated to exceptional customer service (try calling them at 4pm on a Friday!).
Tony highlights the importance of providing quality education to therapists across Australia, particularly in regional areas.
👉 10% off your next online purchase at https://rocktape.com.au/ of ROCK products OR Education using the code Folding Towels at the check out (valid until 31 December 2025).
👉 RockTape and RockBlades complimentary online introduction - http://rocktape-online.teachable.com/
👉 RockTape face-to-face courses - https://shop.rocktape.com.au/education/rocktape-introduction/
👉 Therapy Tools for Soft Tissue Treatment courses -https://shop.rocktape.com.au/education/rocktape-soft-tissue-course/
🎧 Visit foldingtowelspodcast.com.au for more.
🎧 Listen now and take your massage practice to the next level!
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Theme Music: Simon Pettersson "All Alone" (2020), Licensed use through Audio Hero Inc
Jackie reviews Palliative Touch: Massage for People at the End of Life by Cynthia Heap Spence - a compassionate and accessible book that provides massage therapists with practical strategies and heartfelt insights for supporting clients through palliative and end-of-life care.
If you are interested in working with oncology patients, elderly clients, or hospice care, then this book provides case studies, complementary therapy advice, and gentle wisdom about embracing empathy and inclusion at life’s most sensitive moments.
🎧 Visit foldingtowelspodcast.com.au for more.
🎧 Listen now and take your massage practice to the next level!
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Theme Music: Simon Pettersson "All Alone" (2020), Licensed use through Audio Hero Inc
Jackie and David reflect on their massage therapy journeys—sharing the biggest lessons they’d do differently if they had a time machine.
From finding a niche and setting boundaries to outsourcing, self-care, and backing ourselves earlier, we unpack the wins, mistakes, and lessons learned for building a sustainable, enjoyable career in massage.
Whether you’re new or experienced, this episode is packed with relatable stories and advice to help you skip some of the headaches.
Check out episode 305: Massage Business Blueprint - Ignore the Gurus and Just give a F*cking Massage
🎧 Visit foldingtowelspodcast.com.au for more.
🎧 Listen now and take your massage practice to the next level!
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Theme Music: Simon Pettersson "All Alone" (2020), Licensed use through Audio Hero Inc
Join with Jackie and David as they dive into the essential, unexciting and often overlooked skill of effective note-taking for massage therapists.
Learn how structured, consistent record-keeping can protect you, support client care, and streamline your practice.
We cover:
Client Communication: How to ask the right questions to gather relevant health information.
Observation and Documentation: Key details to include in your notes to track client progress and treatment efficacy.
Consistent Structure: Using frameworks like SOAP and ASTER to maintain clear, useful records.
Legal and Ethical Considerations: What you need to know about data protection, privacy, and client rights.
Referral and Follow-Up: How to use your notes to guide recommendations and ensure continuity of care.
Keeping client records and note-taking doesn’t have to be complicated — just consistent. Doing so not only protects you and your client but also elevates the level of care you provide.
Check out:
Episode 030 - Why Asking The Right Questions Makes You A Better Therapist
Episode 092:
🎧 Visit foldingtowelspodcast.com.au for more.
🎧 Listen now and take your massage practice to the next level!
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Theme Music: Simon Pettersson "All Alone" (2020), Licensed use through Audio Hero Inc