In this episode of Estate Agency Leaders, I sit down with industry legend Peter Rollings — former Foxtons MD and Marsh & Parsons CEO — for an honest, insider look at what really drives performance in estate agency today.
Peter shares the big lessons from his career:
• How Foxtons lost focus — and how it got its edge back
• What he changed when rebuilding Marsh & Parsons
• Why most agents hire the wrong people
• The simplest, fastest way to raise fees (and double profits)
• Why letting stock is falling — and where opportunity still exists
• How AI will transform prospecting, inbound calls and branch structures
• The truth about EXP, hybrid models and the future high-street office
We also unpack the famous Marsh & Parsons Tube campaign, the culture behind Foxtons’ success, and the role attitude plays in building great teams.
A masterclass in leadership, pricing, marketing and the next chapter of estate agency.
In this episode of Estate Agency Leaders, Ian Preston sits down with Chris Rosindale, Chief Operating Officer of the Connells Group — the UK’s largest estate agency network with over 1,200 branches.
Chris shares his extraordinary rise from a local negotiator to the top of one of the most powerful property businesses in the country. Together, Ian and Chris unpack:
The leadership qualities that shaped his career
How Connells is using technology as an enabler, not a barrier
The cultural shift toward local decision-making and accountability
Insights from Connells’ flexible fees pilot and its early results
Why empowering people is at the heart of every high-performing business
And how initiatives like Project 28 aim to transform the home-moving process for everyone
Candid, thoughtful, and full of lessons for independent and corporate estate agents alike — this episode gives a rare look inside how a modern property giant adapts, scales, and leads through change.