Discover how e-commerce is being reimagined with Eli Finkelshteyn, CEO and Founder of Constructor, as he joins host Deepak Sharma to explore how AI is transforming search, discovery, and retail media. From balancing art and science to building “one system, one AI, one brain,” Eli unpacks how search can move beyond relevance metrics to drive true customer delight and revenue growth.
Eli shares his journey from computational linguistics to powering discovery for brands like Sephora and Under Armour. He explains how clickstream intelligence, AI shopping agents, and product insights agents are not just improving conversions, but reshaping how shoppers connect with products. Learn why he believes harmonizing business outcomes with user experience is the key to e-commerce’s next leap forward.
Step into the world of digital healing with Lisa Gohil, Head of Digital Health Strategy at Stanford Healthcare, as she joins host Deepak Sharma to explore how AI is transforming the patient and clinician experience in a historically complex industry. From tech debt to trust-building, discover how healthcare is reimagining its future through agentic AI and user-centered digital strategy.
Lisa shares her journey from semiconductor floors to public health missions in rural India, ultimately landing at the intersection of medicine and technology. She unpacks how ambient scribing, AI-powered care coordination, and empathy-driven GenAI are not just improving workflows, but restoring human connection in medicine. Learn why she believes AI can help healthcare leapfrog past legacy challenges, redefine relationships between providers and patients, and unlock new frontiers of business and human value. A must-listen for those navigating the future of digital health and purposeful transformation.
Step into the world of agentic AI with Munish Gandhi, Co-founder & CEO of Statisfy, as he joins host Deepak Sharma to explore how AI teammates are reshaping customer success in the enterprise. From repetitive tasks to multi-agent orchestration, discover how Statisfy is transforming B2B customer engagement, making human teams more productive and unlocking repeatable customer health.
Munish shares his journey from SaaS leadership to AI innovation, highlighting how large language models are revolutionizing the role of customer success managers. Learn how Statisfy is embedding AI invisibly into daily workflows, elevating human potential and enabling new levels of organizational velocity. A must-listen for anyone building tech-enabled teams and navigating the future of work in the AI-powered enterprise.
Step into the world of auto innovation with Manavendra Sial, Executive Vice President and CFO of Tenneco, as he joins host Deepak Sharma to explore how AI is transforming a 100-year-old manufacturing giant. From spark plugs to smart prompts, discover how agentic AI is reshaping the way Tenneco operates, bridging decades-old machinery with predictive automation and intelligent supply chains.
Manavendra shares his journey through energy, defense tech, and now automotive transformation, emphasizing the rise of “software on wheels” and the critical role of AI in driving organizational velocity. Learn how Tenneco is using AI to power forecasting, preventive maintenance, and strategic decision-making unlocking human value and redefining the CFO role. A must-listen for anyone navigating disruption and accelerating innovation in the industrial age.
Step inside the world of supply chain innovation with Patricia Harris, CMO of Blue Yonder, as she sits down with host Deepak Sharma. Discover how Patricia is bringing AI to life in the supply chain, transforming theory into real-world impact. Learn how autonomous supply chains, agentic AI, and the SADA (See, Analyze, Decide, Act) loop are helping businesses stay agile amidst constant disruptions.
Patricia shares how AI is not just accelerating decisions but also unlocking human value and enhancing collaboration across people, machines, and systems. Gain insights from her journey and practical strategies for building resilient, AI-powered supply chains. A must-listen for leaders shaping the future of logistics and digital transformation.
Join our host, Deepak Sharma, for a thought-provoking conversation with Guy Nirpaz, Founder and CEO of Perspective AI. Explore Guy’s insights on AI’s role in customer relationships, balancing efficiency with human connection, and the concept of customer clarity in a digital-first world. Learn how AI can help businesses scale engagement, enhance trust, and drive value, rather than simply automate interactions.
Discover actionable strategies for customer success at scale, leveraging AI to bridge gaps, break silos, and optimize relationships. Gain inspiration from Guy’s journey in customer success and his vision for AI-driven transformation in business. An essential listen for digital leaders and innovators looking to shape the future of AI-driven trust and customer relationships.
Join our host, Deepak Sharma, for an engaging discussion with Bharath Prabhakaran, Vice President and Chief Digital Officer at the University of Cincinnati. Explore Bharath’s insights on digital transformation in higher education, including unique challenges such as balancing innovation with regulatory compliance, integrating diverse data systems, and leveraging AI responsibly. Discover actionable strategies through initiatives like the Bearcat Insights program and AI Enablement Community of Practice, aimed at modernizing infrastructure and fostering innovation.
Gain inspiration from Bharath’s journey from corporate to higher education, his passion for giving back, and his dedication to driving impactful change. A must-listen for digital leaders and innovators seeking to navigate the complexities of transformation in the academic space while maintaining ethical integrity and fostering inclusivity.
Join our host, Deepak Sharma, for an engaging discussion with Sylvain Hanssen, Director of Digital Commerce at Phoenix Group. Explore Sylvain's insights on accelerating healthcare with AI, balancing innovation with ethics, and navigating the complexities of healthcare transformation. Discover strategies for responsibly leveraging AI to improve patient outcomes, enhance healthcare professional workflows, and foster trust in a complex ecosystem. Gain actionable advice on transforming operations, creating impactful digital solutions, and driving change with a positive mindset and practical execution.
A must-listen for digital leaders and innovators aiming to redefine healthcare experiences and lead ethical transformations in the digital era.
Join our host, Deepak Sharma, for an engaging discussion with Sunil Unni, VP of Digital Marketing, Strategy and Platforms at Avantor. Explore Sunil's insights on crafting seamless journeys for B2B customer experiences, where digital strategy meets procurement efficiency. Dive into strategies for simplifying complex B2B buying processes, leveraging data integration, and fostering innovation with cutting-edge technologies like agent-based AI. Discover actionable advice on building a strong digital foundation, navigating organizational challenges, and creating a future-ready business culture.
A must-listen for digital leaders aiming to redefine customer experiences and drive digital transformation.
Join our host, Deepak Sharma, for a captivating conversation with Ashish Garg, Co-founder & CEO at Eltropy. Discover how Ashish successfully led the transformation of Eltropy, empowering community financial institutions to embrace digital transformation and generative AI. Learn how customer-centered values and a “team of owners” culture were pivotal in reshaping member interactions through anytime, anywhere access, and explore Eltropy’s approach to AI-driven automation, empathy in complex conversations, and ethical leadership in the digital age.
Tune in for actionable insights on driving digital transformation and building a future-ready organization—an essential listen for digital leaders.
Join our host, Deepak Sharma, for a captivating conversation with Anne Guichard, Global Head of Digital Platforms and Transformation at L'Oréal. Discover how Anne successfully led the transformation of Website Factory, overcoming challenges through strong management, creativity, and communication. Learn how non-digital skills were pivotal in turning a near-failure into a global success, and explore L'Oréal’s approach to agile development, AI innovation, and ethical leadership.
Tune in for actionable insights on driving digital transformation and building a future-ready organization—an essential listen for digital leaders.
Join our host, Deepak Sharma, for an insightful conversation with Neeraj Agarwal, CIO at Torani, as they explore the future of consumer goods through the lens of Smart CPG. Discover how AI, IoT, and data-driven insights are revolutionizing product personalization, supply chain optimization, and customer engagement. Neeraj shares his expertise on the evolving role of technology in driving innovation and maintaining the balance between automation and human touch.
Tune in for actionable strategies on digital transformation and the future of AI in CPG - a must-listen for digital leaders.
Join our host, Deepak Sharma, for an engaging conversation with Tarun Luthra, Global VP of Customer Experience at SAP. Discover how AI is revolutionizing customer experiences and transforming support functions into revenue drivers. Learn why trust, human connection, and adaptability are more critical than ever in today's digital landscape.
Tune in for actionable insights into experience economy, product success, and the future of digital interactions — a must-listen for digital leaders.
Join our host, Deepak Sharma, in an illuminating conversation with Markus Zirn, Chief Strategy Officer at Workato, as they discuss the democratization of AI and its pivotal role in driving enterprise success. Markus highlights the three key patterns fueling AI integration and the core tenets essential for AI-driven transformations.
Tune in for actionable insights into GenAI's transformative power to reshape your business processes — a must-listen for digital leaders.
Join our host, Deepak Sharma, in a riveting conversation with Martin Mrugal, Former Chief Operating Officer at Ellucian, exploring the evolving dynamics of digital interactions and relationships. Martin highlights the critical role of AI and machine learning in enhancing predictive analytics and customer engagement.
Tune in for actionable insights on integrating technology with human touchpoints to drive customer success.
Join our host, Deepak Sharma, in a captivating conversation with Mary-Beth Donovan, Chief Customer Officer at EDB, as they delve into the art of designing impactful customer journeys. This episode unravels the importance of aligning with diverse customer outcomes and harnessing the power of data insights to drive success.
Tune in for insightful strategies to elevate your customer experiences, enhancing value and engagement. A must-listen for digital leaders to amplify customer-centric strategies.
Join us as our host, Deepak Sharma, sits down with Abhay Solapurkar, Chief Customer Officer at SkyHigh Security, exploring the power of hyper-personalization and fortifying digital security. Discover the five crucial pillars underpinning digital transformation and learn how to leverage cutting-edge digital tools for customer lifecycle management.
Tune in to learn how to drive unparalleled customer satisfaction and essential traits for thriving as a leader in the digital age.
Join us as our host, Deepak Sharma, sits down with Maranda Dziekonski, Senior Vice President of Customer Success at Datasembly, as they navigate the intersection of leadership, innovation, and digital strategy. Maranda shares her remarkable journey, from overcoming early challenges to spearheading customer success in the ever-evolving world of startups.
Discover Maranda's unique approach to blending digital innovation with customer engagement. Don't miss this insightful conversation on harnessing digital transformation to drive business growth and customer satisfaction.
In this fresh episode of "Digital Strategy Unlocked," host Deepak Sharma dives headfirst into the intricate and enthralling universe of artificial intelligence. With AI's expansive reach, from its whimsical integrations in toys to its revolutionary implementations in the pharmaceutical realm, the episode promises a comprehensive exploration. We're privileged to have Drew Patel, North America's digital maestro from Bayer, to guide us on this enlightening journey. Prepare to demystify the multifaceted world of AI, shedding light on its playful beginnings and its transformative potential in healthcare. Gear up for a captivating discourse that bridges the gap between playful innovations and life-altering solutions. Don't miss out on this dynamic conversation that seeks to unlock the true essence of AI in our lives.
Bio:
Drew is a seasoned IT and digital professional with over two decades of experience, especially in CPG and retail. He currently serves as the North America Digital Lead at Bayer and has previously held key roles at Amazon and Babies R Us.
Join us as our host Deepak Sharma sits down with a key figure from Pret A Manger, Sarah Venning, Former Global Chief Digital Officer, exploring their innovative leapfrogging strategy in the digital world. Discover how Pret leverages the power of digital transformation to create seamless customer experiences. Learn about the importance of how brands can adapt to a hybrid world where customers live both physical and digital lives.
Tune in to discover the mindset shift that has enabled leaders like Sarah to create ground-breaking digital propositions. Don't miss this insightful conversation on balancing physical and digital channels.