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Dental Unscripted | Getting into Ownership and Practice Management Insights
Michael Dinsio & Paula Quinn | Dental industry coaches & Education leaders
26 episodes
1 week ago
We started off as "Startup Unscripted" walking dentists through the startup process then we added "Dental Acquisition Unscripted." NOW Michael Dinsio, MBA joins forces with Paula Quinn, BSDH combining both shows into one channel 🫶 - Dental Unscripted. Together Mike & Paula bring a modern approach & perspective serving the dental industry the past 30+ years. Together they invite guests to the show and discuss their personal or professional experiences. We hope you will follow along on your dental practice ownership journey. FRESH NEW CONTENT about dental startups, buying a dental practice, and dental practice management. Hacks, tips, and tricks discussing "How-To Run a Successful Dental Practice!" We dish out industry knowledge on running your practice, "The Business of Dentistry." This dental podcast equips docs with key info as a practice owner. If you are new to the dental ownership game, thinking of a dental startup or a dental practice acquisition, we got you covered. SUBSCRIBE - RATE the new show 5 STARS ⭐️⭐️⭐️⭐️⭐️ We hope to continue to build a great community of listeners like you who have followed since Start Up Unscripted and Acquisition Unscripted. Go 👉 watch 👀 on YouTube, join in on the LIVE streams to ask questions direct on the show! Hope to see you all there.❤️ Visit Next Level Consultants at www.nxlevelconsultants.com/resources/podcast for more information. Rate the Show, Subscribe, Share, Follow along!!! ⭐️⭐️⭐️⭐️⭐️
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All content for Dental Unscripted | Getting into Ownership and Practice Management Insights is the property of Michael Dinsio & Paula Quinn | Dental industry coaches & Education leaders and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
We started off as "Startup Unscripted" walking dentists through the startup process then we added "Dental Acquisition Unscripted." NOW Michael Dinsio, MBA joins forces with Paula Quinn, BSDH combining both shows into one channel 🫶 - Dental Unscripted. Together Mike & Paula bring a modern approach & perspective serving the dental industry the past 30+ years. Together they invite guests to the show and discuss their personal or professional experiences. We hope you will follow along on your dental practice ownership journey. FRESH NEW CONTENT about dental startups, buying a dental practice, and dental practice management. Hacks, tips, and tricks discussing "How-To Run a Successful Dental Practice!" We dish out industry knowledge on running your practice, "The Business of Dentistry." This dental podcast equips docs with key info as a practice owner. If you are new to the dental ownership game, thinking of a dental startup or a dental practice acquisition, we got you covered. SUBSCRIBE - RATE the new show 5 STARS ⭐️⭐️⭐️⭐️⭐️ We hope to continue to build a great community of listeners like you who have followed since Start Up Unscripted and Acquisition Unscripted. Go 👉 watch 👀 on YouTube, join in on the LIVE streams to ask questions direct on the show! Hope to see you all there.❤️ Visit Next Level Consultants at www.nxlevelconsultants.com/resources/podcast for more information. Rate the Show, Subscribe, Share, Follow along!!! ⭐️⭐️⭐️⭐️⭐️
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Business
Health & Fitness,
Medicine
Episodes (20/26)
Dental Unscripted | Getting into Ownership and Practice Management Insights
Ditch the Scarcity & Unlock Abundance : Dental Business Management Mastery Hack

In this essential episode of Dental Unscripted, co-hosts Michael Dinsio and Paula Quinn dive into a highly relevant topic for every dental practice owner: the scarcity mindset versus the abundant mindset.

They break down how a scarcity mindset (a constant feeling of "not enough" resources, time, or money) can cripple you as a business owner and a person. This mindset often leads to short-term decisions focused on survival rather than long-term growth. Paula shares her personal experience of living in scarcity while running her own practice, sacrificing growth by trying to do all the roles herself.

Learn how to shift to an abundant mindset, which is focused on possibility, trust in growth, and long-term thinking. Michael and Paula discuss:

  • The Impact of Scarcity: How fear of loss affects critical decisions, from hiring employees to joining insurance networks.
  • The Role of Strategy and Metrics: The importance of basing big decisions on metrics and proper ROI rather than just "gut feeling" to enable confident leaps of faith.
  • Leadership and Language: Why the dentist must be the leader and visionary of the practice, using positive, abundant language that inspires the team instead of projecting fear and negativity.
  • Bet on Yourself: A powerful reminder that the patient pool is big enough and that no one is better to bet on than yourself to lead your practice to exponential growth.

Stop treading water and start focusing on growth! Get the unscripted truth on why a change in mindset is the first step toward building the dental practice and legacy you've always wanted.

4:00 Scarcity Mindset Defined
5:18 Abundance Mindset Defined
13.31 Behavior Style & DISC assessment
17:18 Decisions Based on Dollar Amounts
21:55 The Cost of Running a Dental Business
25:50 Look at the Numbers & Plan for an ROI
29:01 Negative Communication Patterns
35:24 Leadership & Goal Setting

Review us 🙏 ⭐️⭐️⭐️⭐️⭐️ on Apple Podcasts or Spotify 🎧 - Your feedback helps us bring more unscripted & valuable content to your practice and other on the ownership journey!

WATCH LIVE ON YOUTUBE
https://www.youtube.com/@dentalunscripted

About Mike & Paula
Michael Dinsio and Paula Quinn are Dental Practice Consultants who care!
You can partner with them to turn around and supercharge your practice.
Learn more about what they can do for you here: https://nxlevelconsultants.com/

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1 week ago
42 minutes

Dental Unscripted | Getting into Ownership and Practice Management Insights
Facing Your Fears & Submitting an LOI - Breaking Down Initial Offers When Buying a Dental Practice

This episode reveals the buyers’ fears (e.g., Paula Quinn's journey and how she worried about being “stuck” with a bad practice or uncovering hidden issues). We also explore the sellers’ excitement mixed with impatience. Phil Hoover notes that sellers’ feel a relief and joy after receiving an offer, but this is just the beginning. Phil also mentions that both parties can use that anxious energy in a positive way in order to work together on a successful transition. The buyer overcoming fear and the seller wanting to make a deal. We discuss how the LOI sets up the entire process and determines the path forward for both parties moving from anxiety to confidence!

The LOI’s Pivotal Role: 
Dive into why the Letter of Intent is essentially a kick-off of a seamless dental practice transition, shaping the journey for both buyers and sellers. 

A Buyer’s Emotional Ride: 
Paula Quinn opens up about her nail-biting apprehension with uncertainties looming while signing an LOI

Inside the Seller’s Mind: 
Phil Hoover discusses the seller’s emotional highs and lows throughout the transition process.

The Good Faith Tightrope: 
Explore the delicate balance of commitment vs good faith and why swift decisiveness is critical. 

What Buyers Must Know: 
Uncover the insights buyers "need to know" focusing on production reports, financials, and clinical focus making a more confident offer without getting lost in the details. 

The Broker’s Balancing Act: 
Phil shares how brokers can juggle multiple offers, and prioritize the dentist's character over cash, focusing on the ones that foster fairness and a good understanding of how the office does dentistry in order to ensure a win-win for all. 

Deal-Breakers vs Opportunities: 
Get actionable tips to stand out to brokers in order to navigate the “hard” truths after signing the LOI, turning challenges into opportunities! 

0:00 Intro/Music
4:56 What is the LOI - Letter of Intent
6:55 The Buyer's Perspective
8:57 The Seller's Perspective
10:50 Involving Professionals (Broker & Buyer Rep)
13:56 You Can Backout of An LOI
16:09 What Do Buyer's Need to Know UPFRONT!
22:36 Working With A Broker on a Deal
25:13 The Buyer's Good Faith & Expectation
28:53 Broker's Only Deal with One Buyer
32:32 Communicating with a Broker
36:12 How to Approach Working with a Broker

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3 weeks ago
39 minutes

Dental Unscripted | Getting into Ownership and Practice Management Insights
Exposing Industry Analytics & Trends: And Why Your Practice Growth is Flatlining

Are you struggling to grow your dental practice despite continually bringing in new patients? The truth is, most practices are losing just as many patients as they might be gaining. We talk about the cost of attracting new patients. So join Mike Dinsio and Paula Quinn as they discuss trends in the industry with Steven from Dental Intelligence. They expose the two most critical (and costly) trends in dentistry today.

1. Exploding Patient Attrition:

Find out why cancellations and no-shows have nearly doubled, leaving massive holes in your schedule.

2. Collapsing Case Acceptance: 

Learn why the rate of diagnosed treatment actually getting completed has plummeted from 46% to the low 30s. 


Steven shares the raw data from over 10,000 practices, and the hosts translate these analytics into actionable strategies. They reveal simple systems including the 3 key metrics you must track to stop the cash flow bleeding. We briefly discuss how to boost your team's performance, and how to prevent patients from falling into that dreaded "la-la land" where you never hear from them again. If you're ready to take action and start leveraging data to increase patient retention and drive more revenue, this is the conversation to tune in on!

0:00 Intro
2:02 What is Dental Intelligence
7:08 Data Trends in Dental Industry
13:55 Patient Attrition
17:41 Recare & Scheduling
24:12 The Cost of New Patients
28:10 Industry Wide Decline in Case Acceptance
34:25 Patient Relationships
40:59 How-to Increase Case Acceptance
48:21 Tracking Data in Your Practice

About our guest:
Steven Jensen is the Vice President of Business Development at Dental Intelligence. For seven years, he has helped dental practices and DSOs accelerate growth, improve profitability, and elevate patient care through data-driven strategies. As the host of the "Growth in Dentistry" podcast and a frequent keynote speaker, Steven is known for delivering actionable insights that resonate with dental leaders at every level. He lives in Utah with his family and is also an accomplished endurance athlete.

Review us 🙏 ⭐️⭐️⭐️⭐️⭐️ on Apple Podcasts or Spotify 🎧 - Your feedback helps us bring more unscripted & valuable content to your practice and other on the ownership journey! 

WATCH LIVE ON YOUTUBE
https://www.youtube.com/@dentalunscripted

About Mike & Paula
Michael Dinsio iand Paula Quinn are Dental Practice Consultants who care! You can partner with them to turn around and supercharge your practice. Learn more about what they can do here: https://nxlevelconsultants.com/

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1 month ago
55 minutes

Dental Unscripted | Getting into Ownership and Practice Management Insights
Outsourcing Billing to Produce Amazing Cash Flow & Happy Patients

Is your dental practice bleeding profits due to front office chaos? In this explosive Part 2 of Front Office Fiasco, where hosts Mike Dinsio and Paula Quinn, alongside front office guru Stefani Sandoval, together dive into the pitfalls that are sabotaging your AR and patient loyalty. From distracted staff to outdated processes, discover why your front desk might be your biggest liability! 😬 and how outsourcing your billing could be the game-changer you've been looking for. This episode is packed with real-world insights, revealing how to transform your front office into a profit-driving, patient-winning machine. Don’t miss the secrets to mastering your practice’s front office efficiency and performance.

0:00 Intro Music
0:38 Introducing Stafani Sandoval - Billing Specialist
3:19 Understanding the Front Office Role
5:24 Pitfalls of an Overburdened Front Office
15:26 The Case for Outsourcing to 3rd Party Services
23:03 Why Outsourcing Billing is the Best 1st Choice
30:16 Common Pushback for Outsourcing Front Office
34:45 Business Strategies as a Practice Owner

Review us Please!  🙏 ⭐️⭐️⭐️⭐️⭐️ on Apple Podcasts or Spotify 🎧 - Your feedback helps us bring more unscripted & valuable content to your practice and other on the ownership journey! 
www.youtube.com/@DentalUnscripted

About Your Hosts Mike & Paula:
Michael Dinsio iand Paula Quinn are Dental Practice Consultants who care! You can partner with them to turn around and supercharge your practice. Learn more about what they can do here: https://nxlevelconsultants.com/front-office-support/remote-dental-billing/

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1 month ago
38 minutes

Dental Unscripted | Getting into Ownership and Practice Management Insights
Dental Billing Mistakes That Kill Your Collection Rates

Is dental billing draining office's time and efficiency, cash flow, and customer experience? In this episode, we expose the biggest dental billing mistakes that keep practices from getting paid, and show you how to turn chaos into collections.

  • Fix broken insurance verification systems
  • Reduce costly claim denials
  • Apply smart dental coding tips that speed up payments
  • Strengthen your revenue cycle and boost practice cash flow

Whether you’re a dentist, office manager, or team lead, this conversation will give you practical strategies to maximize collections, protect your bottom line, and finally stop the revenue leaks holding your practice back.

Are dental billing headaches draining your cash flow? 🦷💸 In this episode, we dive deep into dental billing mistakes, insurance verification nightmares, and the hidden revenue leaks that keep dental practices from maximizing collections.

You’ll find out:
✅ How front office admin can avoid common dental billing errors that cost you money
✅ How to improve insurance verification and reduce claim denials
✅ How to use smart dental coding tips to get paid faster
✅ How to boost dental practice cash flow with a cleaner revenue cycle

If you’ve ever felt lost or confused dealing with claim denials or dental coding, or you're frustrated with your practice’s collections, this podcast is your wake-up call.

👉 Don’t let billing chaos run your office. Learn how to take control, stop losing revenue, and finally get paid what you deserve.

0:00 Intro music & welcome
1:34 Guest introduction: Stefani Sandoval, front office & billing expert
6:00 How Does Insurance Billing Break Down?
8:15 Where Should Dentists Start Looking?
15:40 How Should You Manage Front Office Duties?
20:58 Adjustments and Write-Offs
23:40 Why Patients Leave & Patient Experiences
25:20 In-House vs Outsourced Services
30:45 Real-World Actions and First Steps

Review us 🙏 ⭐️⭐️⭐️⭐️⭐️ on Apple Podcasts or Spotify 🎧 - Your feedback helps us bring more unscripted & valuable content to your practice and other on the ownership journey! 
Go watch LIVE on YouTube - every episode is streamed LIVE where you can ask questions on air!
https://www.youtube.com/@DentalUnscripted

About Mike & Paula
Michael Dinsio iand Paula Quinn are Dental Practice Consultants who care! You can partner with them to turn around and supercharge your practice. Learn more about what they can do here: https://nxlevelconsultants.com/front-office-support/remote-dental-billing/

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1 month ago
36 minutes

Dental Unscripted | Getting into Ownership and Practice Management Insights
The Key to Clean Claims and a Healthy Cash Flow!

On this episode of Dental Unscripted, co-hosts Mike Dinsio and Paula Quinn bring in Ty, the VP of Sales at Vyne, a "get you paid platform". They dig with dental tips and the unscripted truth about claims, cash flow, and patient experience, a topic they've never covered before on the show.

Ty explains how Vyne goes beyond a traditional clearinghouse, solving the major problems that cause hiccups in cash flow for dental practices. The conversation covers the "crap in, crap out" dilemma of front office work, the frustration of inaccurate documentation, and the financial impact of rejected claims.

Contact Ty and learn more about Vyne:
Let him know you saw him on Dental Unscripted!
https://vynedental.com/nextlevelconsulting/ 

0:00 Introduction
1:57 Vyne's the "Get You Paid" Platform
10:15 The Problem with Manual Processes and Claim Rejections
16:36 The Value of Automation, Saving Time and Improving Patient Experience
20:41 Eliminating Surprises, Real-Time Visibility and Patient Credibility
26:30 Unlimited Attachments and "Image Sync"
32:00 The "Crap In, Crap Out" Problem and Making Corrections
35:29 Beyond Claims, Vyne's Other Solutions for Practice Growth

  • Automated Eligibility Verification: 

The platform automatically verifies patient insurance and eligibility up to two weeks before their appointment.

  • Real-Time Rejection Management: 

Vyne's system runs a rule set against every claim and tells the practice if it will be rejected and why, so they can fix it before sending.

  • Unlimited Attachments: 

Vyne offers a flat rate for unlimited claims and attachments, which is a major value-add for high-claim submitters.

  • Seamless Patient Payments: 

Ultimately, this episode is a wake-up call for dentists to pull their heads out of their loops and pay attention to their practice's financial health. You could be leaving an extra $10,000 a year or more on the table just by being smarter about how you collect money.

Review us 🙏 ⭐️⭐️⭐️⭐️⭐️ on Apple Podcasts or Spotify 🎧 - Your feedback helps us bring more unscripted & valuable content to your practice and other on the ownership journey! 
https://dental-unscripted.transistor.fm/

About Mike & Paula
Michael Dinsio iand Paula Quinn are Dental Practice Consultants who care! You can partner with them to turn around and supercharge your practice. Learn more about what he does and can do here: https://nxlevelconsultants.comReview us 🙏 ⭐️⭐️⭐️⭐️⭐️ on Apple Podcasts or Spotify 🎧 - Your feedback helps us bring more unscripted & valuable content to your practice and other on the ownership journey!
 
WATCH US LIVE ON YOUTUBE! Follow along to comment during the live stream.
https://www.youtube.com/watch?v=pUO1iYPxu3M

About Mike & Paula
Michael Dinsio iand Paula Quinn are Dental Practice Consultants who care! You can partner with them to turn around and supercharge your practice. Learn more about what he does and can do here: https://nxlevelconsultants.com


#DentalPodcast #DentalPractice #Dentist #DentalBusiness #PracticeManagement #DentalClaims #RevenueCycleManagement #DentalBilling

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2 months ago
41 minutes

Dental Unscripted | Getting into Ownership and Practice Management Insights
Transform your Team: Turn that J-O-B mentality into a Dental Dream Team!

On this episode of Dental Unscripted, Michael and Paula tackle a HOT TOPIC 🔥 that's crucial for the well being of any practice: Dental Team Culture. They explore how a strong, positive dental team culture is the ultimate antidote to burnout and stress, a pervasive issue in the dental community.


The conversation drills down on foundational elements of a winning team including culture, starting with core values. You'll find out why defining your team's values are an essential first step to empowering you to make better hiring and firing decisions. MIke and Paula share their own experience, explaining how having clearly defined values instantly reveals when a team member is not aligned.


Beyond values, they break down the critical need for setting granular, specific expectations in job descriptions. Forget outlining generalized tasks like "fill the schedule." Paula advocates for results-driven directives like "schedule to a $5,000 per day goal" to foster ownership and responsibility mentality in your team. The discussion also tackles the uncomfortable but necessary topic of handling conflict. Michael argues that a leader's ability to "lean into" difficult conversations can actually in-the-end Elevate ⬆️ that relationship and build respect between individuals. 

We also emphasize the importance of creating a safe environment where team members feel comfortable addressing issues without fear of being attacked. Finally, Michael and Paula reveal celebrating everyday tasks ✅ that sustain a thriving culture. Recognize the small wins! Eliminate "culture vampires" , and other Key Takeaway? You can have the best strategy in the world, but as the old saying goes, "Culture eats strategy for breakfast".

0:00 Intro
3:15 Having Good Culture Alleviates Stress & Burnout
6:40 Nurturing Relationships & Your Dental Family
8:30 Importance of Establishing Your Team Values
10:19 Establishing & Communicating Clear Expectations
23:55 Handling Upsets Productively 
27:26 Constructive Communication 
30:30 Investing in Your Team (Time & Attention)
34:25 Culture Vampires - Energy Suckers
37:05 How to Instill Loyalty in Your Team
41:30 Culture Eats Strategy for Breakfast! 

Review us 🙏 ⭐️⭐️⭐️⭐️⭐️ on Apple Podcasts or Spotify 🎧 - Your feedback helps us bring more unscripted & valuable content to your practice and other on the ownership journey!  
Visit out YouTube channel to stream episodes LIVE. Join in to ask questions on air and joining in the conversation! 

Hosts of the Show:
Michael Dinsio iand Paula Quinn are Dental Practice Consultants who care! You can partner with them to turn around and supercharge your practice. Learn more about what he does and can do here: https://nxlevelconsultants.com

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3 months ago
51 minutes

Dental Unscripted | Getting into Ownership and Practice Management Insights
Designing a Dental Practice That Actually Works: Lessons from 1,000+ Buildouts

✍️ Designing a Dental Practice That Actually Works: Lessons from 1,000+ Buildouts

If you’re planning a dental startup, expanding your dental office, or just want to avoid costly construction mistakes, this episode is packed with must-know insights from someone who’s seen it all. Mike D’Inzio sits down with Steve Anderson, founder of Denco Dental Construction, to unpack what makes a dental practice functional, profitable, and built to last.

With over 1,000 dental office buildouts under his belt, Steve shares his most valuable lessons on floor plan layout, operatory design, workflow efficiency, mechanical systems, permitting pitfalls, and more.


💡In this episode, you’ll discover :

  • How to design a dental practice that supports team productivity
  • The #1 mistake dentists make during construction (and how to avoid it)
  • Why your workflow should shape your floor plan—not the other way around
  • What “Design-Build” really means and why it saves time and money
  • The truth about waiting room space and post-COVID patient flow
  • How smart design choices can increase production from Day One

Whether you're working with an architect, a general contractor, or going it alone—don’t make design decisions until you hear this.

🎧 Hit play and learn how to build a practice that works as hard as you do.

Guest Steve Anderson/Denco Dental Construction
https://www.dencodental.com
(480) 201-7479
steve@dencodental.com
Steve Anderson's book – Blueprints for Success (link below 👇)
https://www.amazon.com/dp/B0DNNYLYK6?binding=paperback&qid=1742878073&sr=8-1&ref=dbs_dp_rwt_sb_pc_tpbk

Review us on Apple Podcasts or Spotify - Your feedback helps us bring more unscripted & valuable content to your practice and other on the ownership journey!  Watch uis LIVE on YouTube. https://www.youtube.com/@dentalunscripted
You can ask Questions during LIVE STREAMS and be a part of conversation!

Michael Dinsio is a Dental Startup Consultant and can partner with you through the entire startup process. Learn more about what he does and can do here: https://nxlevelconsultants.com/dental-practice-ownership/starting-a-dental-practice/

#DentalStartup #DentalOfficeDesign #PracticeOwnership #DentalConstruction #DentalBuildout #DentalWorkflow #DentalConsulting #DentistryBusiness #DentalContractor #DesignBuild

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3 months ago
39 minutes

Dental Unscripted | Getting into Ownership and Practice Management Insights
Collaborating w/ Architects & General Contractors The Dental Startup Construction Process

Thinking about a dental practice startup or remodeling your existing office? This special "Dental Shark Week" episode of Dental Unscripted is your ultimate guide to dental practice construction!  Join Mike Dinsio as he interviews Chad Hill from Hill Commercial Construction, a leading dental contractor in the Colorado market, who shares invaluable insights from his extensive experience in building dental offices. 


  • Choosing the Right Space: Discover what critical factors a general contractor looks for during the due diligence process for both rented spaces and ground-up builds. Learn about evaluating infrastructure like electrical, sewer, and HVAC, and understanding potential issues like asbestos or soil conditions. 
  • From Plans to Permit: Understand the journey from initial floor plan concepts (often provided by equipment reps!) to securing city permits. Chad emphasizes the importance of a budget-minded architect who truly understands your vision, balancing desired aesthetics with practical costs. 
  • Navigating Hard Bids & Unexpected Costs: Get insights into the challenges of the hard bid process when design isn't aligned with budget, and how experienced contractors manage unforeseen issues like material delays or tariffs. 
  • The Power of Partnership: Learn why choosing a contractor who acts as a partner, offering transparent communication and problem-solving, is crucial for a smooth and successful project. 

Chad emphasizes that projects aren't slowing down, and for those considering getting into business or making a move, there's no better time than now! 

Guest: Chad Hill, Hill Commercial Construction
Connect with Chad: chill@hillcommercial.com
https://hillcommercial.com/
303.994.4849

Like this episode?
Hit SUBSCRIBE, leave us a comment, and let us know what other "Dental Shark Week" topics you want us to tackle!

Michael Dinsio is a Dental Startup Consultant and can partner with you through the entire startup process. Learn more about what he does and can do here: https://nxlevelconsultants.com/dental-practice-ownership/starting-a-dental-practice/

Like this episode?
Hit SUBSCRIBE, leave us a comment, and let us know what other "Dental Shark Week" topics you want us to tackle!

Michael Dinsio is a Dental Startup Consultant and can partner with you through the entire startup process. Learn more about what he does and can do here: https://nxlevelconsultants.com/dental-practice-ownership/starting-a-dental-practice/

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3 months ago
40 minutes

Dental Unscripted | Getting into Ownership and Practice Management Insights
Building Your Dream Dental Practice: The Design Build Advantage to Cut Cost and Timelines

Join us in this episode as we dive deep into practical advice for building a dental practice from scratch. Whether you're embarking on your entrepreneurial journey or considering building a new location, we have tailored this 'Dental Shark Week' focusing on dental practice construction. A key focus of the discussion is the "design build" model, where the contractor, designer, and client collaborate from the outset to ensure the project meets the doctor's needs and budget before permit submission. This integrated approach saves time and money by avoiding over-engineered systems often seen in traditional bid models where architects may not consider budget during the design phase. Dustin also provides critical timelines, noting that after permits are in hand, an office can be ready for equipment in approximately twelve weeks, and ready to see the first patient in about fourteen weeks

Connect with Dustin Long/Big Sky Construction:
(206) 259-0936
https://www.bigskynorthwest.com/contact

0:00 Intro
1:51 Why Dental Construction Matters
7:05 The Importance of Contractor Early Involvement & Due Diligence
20:20 The "Design-Build" Model (Benefits, Avoiding Over-Engineering)
29:55 The Impact of Delays & Change Orders, or Value Engineering
32:38 Key Questions to Ask a Contractor (Budget, Timelines, Experience)
37:37 The Cost of Materials and Labor Drives Rates

Don't forget to subscribe, rate the show 5 STARS ⭐️⭐️⭐️⭐️⭐️, and engage with our community by watching on YouTube or participating in our live streams! https://www.youtube.com/@DentalUnscripted

For more information about working with Michael as a Dental Startup Consultant, visit Next Level Consultants at https://nxlevelconsultants.com/dental-practice-ownership/starting-a-dental-practice/

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3 months ago
41 minutes

Dental Unscripted | Getting into Ownership and Practice Management Insights
Dental Office Construction - Building Your Dream Practice | Dental Unscripted's DENTAL SHARK WEEK

Join Mike Dinsio for an exciting Dental Unscripted Shark Week episode, diving deep into dental practice construction with Kenny Ackerman of Accurate Construction! In this episode, we explore the ins and outs of building or expanding your dental practice, from choosing the right space to managing budgets in today’s market. Kenny shares expert tips on why early contractor involvement is crucial, how in-house services streamline projects, and the must-ask questions to ensure you hire the right general contractor. Perfect for dentists starting up or scaling up, this episode delivers practical advice to make your construction journey smooth and successful. Subscribe, give us a five-star rating, and catch more Dental Unscripted Shark Week episodes for game-changing insights!

 Key Takeaways:

  • Why involving a contractor early saves time and money
  • How to evaluate spaces for power, HVAC, and more
  • Questions to ask your contractor for a confident partnership
  • Navigating construction costs in 2025
  • The value of trust and communication with your GC

0:00 Intro
1:35 Meet Kenny Ackerman & Accurate Construction
4:38 Working w/ a Contractor Early On
9:13 Build a Relationship with Your Contractor
11:20 Site Selection Process
15:20 Collaborating with Real Estate Agents
31:08 Benefits of "In-House" Services
33:28 Questions to Ask Your General Contractor
39:20 When is the Best Time to Build

Guest: Kenny Ackerman/Accurate Construction
727-709-6887
accuratetpa@gmail.com
https://accurateconstructioncorp.com/

Like this episode?
SUBSCRIBE, on youtube https://www.youtube.com/@DentalUnscripted
Leave us a comment, and let us know what other "Dental Shark Week" topics you want us to tackle!

Michael Dinsio is a Dental Startup Consultant and can partner with you through the entire startup process. Learn more about what he does and can do here: https://nxlevelconsultants.com/dental-practice-ownership/starting-a-dental-practice/

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3 months ago
44 minutes

Dental Unscripted | Getting into Ownership and Practice Management Insights
Dental KPIs - A Battle of the Brains & Which Metrics Matter Most?

00:00 - Intro
01:01 - Battle of the Brains: Dental KPIs
03:36 - KPI 1 (Paula): Hygiene Reappointment Rate
06:10 - KPI 1 (Mike): Wages to Collections Ratio
09:54 - Target Goals: What Numbers Should You Aim For?
13:03 - KPI 2 (Paula): Case Acceptance
21:27 - KPI 2 (Mike): Patient Retention vs. New Patients
25:52 - KPI 3 (Paula): Production vs. Collections
29:30 - KPI 3 (Mike): New Patient Acquisition Cost & ROI
32:56 - The Value vs. Cost of Marketing
36:05 - Who Won? Final Thoughts

In this episode of Dental Unscripted, it's a battle of the brains as Mike Dinsio and Paula Quinn go head-to-head, debating the most critical Key Practice Indicators (KPIs) for a thriving dental practice.  Mike, with his financial and marketing expertise , faces off against Paula, the master of operations and clinical aspects.  They each present their top KPIs, making a case for why theirs are the most important for practice success.

Which KPIs will come out on top?
Hygiene Reappointment Rates: Why this is the "heartbeat of the practice."
Wages to Collections Ratio: The key to managing profitability.
Case Acceptance: How to measure it and what the top performers are achieving.
Patient Retention: Are you losing patients out the back door?
Production Per Day: The daily number your whole team should be watching.
New Patient Acquisition Cost: Are you getting a return on your marketing investment?

Watch to see who wins the debate and gain valuable insights to help you focus on the numbers that will truly move the needle in your practice. Let us know in the comments which KPIs you think are most important!

Visit Michael & Paula at NEXT LEVEL CONSULTANTS
https://nxlevelconsultants.com
They offer a variety and flexible solutions to any dentist who wants to become a practice owner or just get advisors and coaching on the practice you are running now! 

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4 months ago
36 minutes

Dental Unscripted | Getting into Ownership and Practice Management Insights
Hidden Risks Exposed - Signing a Dental Office Lease Agreement!

Is your dental lease a ticking time bomb? While most dentists focus on the cost of monthly rent, REAL DANGER lies buried in the fine print. In this episode of Dental Unscripted, hosts Michael Dinsio is joined by dental real estate expert Dan Gleissner of Ally Healthcare Real Estate in Colorado to pull back the curtain on the complex world of dental leases.

Discover why a general real estate agent isn't really equipped to handle a dental practice's most critical contract!  Why is having a dental-specific real estate professional essential. Dan Gleissner breaks down the key agreement clauses every dentist needs to understand before signing, whether you're starting, buying, or renewing!!!

  • The Exclusivity Clause: When is it worth fighting for, and when is it a waste of time and negotiation capital? 
  • The Assignment Clause: This could be the most important part of your lease. About half of first-draft leases have severe language that could prevent you from ever selling your practice. Some even allow the landlord to terminate your lease if you simply request to sell.
  • Triple Nets (NNN): What are you really paying for? We demystify the "three nets"—property taxes, insurance, and Common Area Maintenance (CAMs)—and explain how these "pass-throughs" can dramatically inflate your costs.
  • Lease "Gotchas": Learn how to protect yourself from sudden, massive bills for capital improvements like a new roof or HVAC system.

Dan Gleissner shares why you need to start reviewing your lease at least two years before it expires to maintain leverage. Don't let your lease dictate the future of your practice. Tune in for the expert advice you need to negotiate with confidence.

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4 months ago
44 minutes

Dental Unscripted | Getting into Ownership and Practice Management Insights
Dental Hygiene Hustle - Maximize Hygiene Chair Efforts

Join Michael Dinsio and Paula Quinn as they dive into navigating tough conversations to elevate patient care and revenue from the HYGIENE CHAIR in your practice. Discover how dentists can effectively communicate with hygienists to set clear expectations, gain support, and prioritize periodontal disease diagnosis—critical as 50% of adults over 30 face some form of perio disease.
Learn how hygienists can work with front office staff to streamline scheduling and insurance coordination, and how to educate patients on their oral health, including scaling and root planing and perio maintenance.
The discussion emphasizes the pivotal role of hygiene chair diagnosis in early periodontal disease detection using tools like probing and intraoral photos.  Finally, explore the difference between “selling dentistry” and providing patient-centered care by presenting treatment plans that prioritize oral and systemic health. Perfect for dentists, hygienists, and dental practice teams searching for strategies to enhance communication, boost patient compliance, and improve dental practice management.

0:00 Episode Intro
2:40 Hygienist Salaries! 
6:57 Supply & Demand - Hygienist Job Market '25
8:36 How to Get The Most Out of Your Hygienist
8:55 The Importance of Diagnosis from Hygiene
11:37 Does Insurance Coverage Affect Hygiene Diagnosis?
14:27 Supporting Hygienists Front to Back
15:01 Talking to Patients about Their Care
16:31 Front Office Supporting Hygiene Department
19:11 Leadership from the Dentist 
20:30 50% of Population have Perio Disease
28:55 Ways to Drive Revenue from Hygiene Chair
34:37 Business Decisions and Leadership
35:43 Should Care Sold Count Toward Production
41:16 Sales VS. Proper Care

Your HOSTS Michael Dinsio, MBA & Paula Quinn, RDH, BSDH own NEXT LEVEL CONSULTANTS
Visit https://nxlevelconsultants.com to find out more about what they do. 

GO WATCH THE EPISODES ON YOUTUBE! 
https://youtu.be/x4z4HlGFOnM

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5 months ago
46 minutes

Dental Unscripted | Getting into Ownership and Practice Management Insights
Allocation Schedule - When Buying or Selling a Practice

In this episode of Dental Unscripted, Michael Dinsio is joined by dental CPA and advisor Morgan Hamon to unpack the often-overlooked—but critically important—topic of allocation schedules in dental practice transitions. Whether you're buying your first practice, preparing to sell, or just want to understand how purchase prices are split between assets and goodwill, this episode is for you. 

We break down how allocation affects taxes, why it matters more to sellers than buyers, and how to avoid common pitfalls. 
Plus, insights on depreciation, amortization, and how to time deductions to your advantage.

Subscribe, rate, and follow for more real talk on the business of dentistry.

Morgan Hamon is a Partner at the firm with over 20 years of experience in full-cycle accounting and business consulting, specializing in dental practices. He helps practice owners streamline operations, improve cash flow, and make strategic financial decisions that drive long-term profitability.

Previously, Morgan served as President of HDA Accounting Group, a dental-focused CPA firm that grew to serve over 900 practices nationwide under his leadership. A former U.S. Navy F/A-18 pilot and instructor, Morgan brings discipline, precision, and strategic insight to every client engagement.

Would you like a version tailored for LinkedIn or a website team page?

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6 months ago
45 minutes

Dental Unscripted | Getting into Ownership and Practice Management Insights
Is Cloud Software Cheaper? Oryx Founder Dr Selah Breaks Down Why She Thinks Cloud Is Best.

From Dr Rania Saleh's personal challenges to a revolutionary new software solution!
Join us as we interview Oryx founder Dr. Selah, who shares her inspiring story and the vision behind Oryx Practice Management Software.

Dr. Rania explains how her own experience needing bed rest during her pregnancy led to developing a system that allows dentists to access their practice from anywhere and streamline patient experiences.   

  • The importance of cloud-based accessibility for modern dental practices
  • How Oryx's all-in-one solution simplifies workflows and improves efficiency    
  • Dr. Rania's insights on the future of dental technology

This video is for dentists who appreciate innovation, value a personal touch, and want to learn from a true leader in the field.
Learn about the benefits of cloud-based solutions, including cost savings, enhanced security, and scalability.   
Don't miss this in-depth interview with a leader in dental technology!

00:00
Introduction to Dental Unscripted
02:38 Cloud Software and Oryx Software
03:18 Dr. Rania's background and Oryx overview
03:52 Dr. Rania's experience that led to Oryx development
05:46 Main difference between cloud-based and server-based software
06:17 Benefits of cloud-based software (security, scalability, accessibility, cost-saving)
07:29 IT support and cloud-based systems
08:55 Data backup in Oryx
09:40 Cloud-based software and data storage
10:37 Oryx as an all-in-one solution
11:14 Patient journey and features in Oryx (online scheduling, forms, etc.)
19:51 Features (progress notes, radiographs, voice-activated perio)
21:32 Oryx integrations
21:46 Automation features in Oryx
22:48 Startup Practices FREE Offer
26:04 Oryx pricing and bundles
23:11 Oryx's offer for startups

Your HOSTS Michael Dinsio, MBA & Paula Quinn, RDH, BSDH
Visit https://nxlevelconsultants.com to find out more about Next Level Consultants

Watch the show on YouTube:
https://www.youtube.com/channel/UCsstfKdLw7yVdFj7eG0vRxA/

#Oryx #dentalsoftware #cloudtechnology #dentistry #dentalpractice #founderstory #innovation

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6 months ago
29 minutes

Dental Unscripted | Getting into Ownership and Practice Management Insights
Increase Profits & Patient Case Acceptance w/ Patient Financing ** MYTHS BUSTED**

In this episode, Mike and Paula are joined by executive coach Michael Clark with Next Level Consultants—to dive deep into Patient Financing. They discuss how patient financing boosts case acceptance practice profitability, they tackle the challenges and opportunities that define modern day practices. They dish out practical tips, compelling stats, and stories from the trenches that’ll inspire you to rethink how you approach your practice.

The trio explores the power of patient financing—why it’s a game-changer for case acceptance, how it bridges the gap for patients unprepared for treatment costs, and why practices often miss the mark on offering it. With shoutouts to tools like Candid Pro (a clear aligner system designed for general dentists) and a candid look at options like the giant in patient financing CareCredit and other up and coming fintech lenders, this episode is packed with strategies to get more "yeses" from your patients.

0:00 Intro
4:26 Why Use Patient Financing
7:46 Statistics, and Opportunities in Your Practice
13:20 Case Acceptance Rate, Verbal Skills, & Options
14:47 Why Offices Are Using Patient Financing
20:47 Why patients NEED Financing 
25:01 Increase Patient Care Option
27:38 Which Financing Companies to Use?

Show Hosts: Michael Dinsio, MBA & Paula Quinn, BSDH, RDH both founded and manage a dental practice management consulting firm together.  You can learn more about Next Level Consultants at https://nxlevelconsultants.com

Tune in for a fresh take on practice management, startup struggles, and acquisition adventures—all consolidated under one dynamic brand (say goodbye to Startup Unscripted and Acquisition Unscripted—this is your new go-to channel!).

Subscribe on Apple, Spotify, or YouTube, and join the conversation on socials. Rate us, follow us, and let’s build a better dental practice together! Watch the Live streams on Facebook Instagram and LinkedIn
Or on the YouTube Channel https://www.youtube.com/watch?v=iOkX3xm3uG0

Check the exclusive offer from show sponsor Candid Pro to supercharge your clear aligner system in your practice today!
https://candidpro.com/nxlevel

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7 months ago
40 minutes

Dental Unscripted | Getting into Ownership and Practice Management Insights
Dental Teams "Taming the Wild" Get Your Team Members to Buy-In and Create a Positive Team Culture.

Feeling like you're herding cats instead of leading a team? Managing a dental practice is challenging enough without the added stress of dealing with difficult employees, personality clashes, and performance issues. But what if there was a way to transform your team from a source of frustration into a powerful engine for growth?

In this episode of Dental Unscripted, Mike Dinsio and Paula Quinn pull back the curtain on the art of dental team management. They share their hard-won wisdom and practical strategies for:

  • Taming the "Wild": Learn how to effectively manage different personality types, address conflict, and create a harmonious work environment.
  • Building a Culture of Ownership: Discover how to inspire your team to take responsibility, go the extra mile, and feel invested in the success of the practice.
  • Driving Results: Uncover the secrets to setting clear expectations, motivating your team to achieve goals, and celebrating accomplishments.
  • Creating a Fun and Engaging Workplace: Find out how to foster a positive atmosphere where your team enjoys coming to work and feels valued.

This episode is packed with actionable advice, real-world examples, and insightful tips that you can implement immediately to improve your team dynamics and boost your practice's productivity.

Plus, hear about the latest innovations in clear aligner therapy from our sponsor, Candid Pro, and get a special discount just for our listeners! Don't miss this opportunity to transform your dental team and create a thriving practice.

KEY TOPICS DISCUSSED IN THIS EPISODE
0:00 Episode Intro
6:04 Biggest Challenge Managing a Team
11:53 How Do You Get Your Team Onboard
18:25 Why Are 'Systems' So Important
22:19 How To Create a Practice 'Culture'
28:27 Where Do You Even Start?

🔗 Important Links:
Plus, don't miss our special offer from Candid Pro for clear aligner therapy!
https://candidpro.com/nxlevel

Subscribe to Dental Unscripted: https://dental-unscripted.transistor.fm/subscribe

ALSO – Learn more about Next Level Consultants, Michael and Paula's Dental Consulting Group. They offer valuable services to doctors who are looking for support in a variety of ways. https://www.nxlevelconsultants.com


Follow us on social media:
Lke, comment, and subscribe for more valuable insights on dental practice management, ownership, startups, and transitions! 👍

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8 months ago
38 minutes

Dental Unscripted | Getting into Ownership and Practice Management Insights
Dental Consultants: Secrets to Success? or Non-Essential Expense?

Are dental consultants worth it? 🤔 This episode of Dental Unscripted, Mike Dinsio and Paula Quinn explore the first person perspective of dental consulting, helping docs see key factors the benefits and also the challenges that come with working with a consultant!

We explore:
The REAL value of a consultant:
Do they actually bring expertise and fresh perspectives or cookie cutter approach that can be found on podcasts, facebook groups, and online programs?

The cost factor:
Are consultants worth the investment or are they overpaid and underdeliver?

When to hire (and when NOT hire) a consultant:
Make the right decision for your practice. Make the right move when the time is right. We talk about when you shouldn't hire a consultant.

Plus, we discuss consulting from a consultants perspective and give our firsthand insights into how we approach the process of consulting.

➡️ Watch now to discover the potential of working with consultants in your dental practice! ⬅️
0:00 Intro - Sponsored by CandidPro
4:43 The Value In Hiring a Dental Consultant
8:41 Reasons for Hiring a Dental Consultant
13:10 Why NOT to Hire a Dental Consultant
16:28 What Working w/ a Consultant Looks Like
19:46 Getting Your Team Onboard with Consulting
27:26 The Real Reason Consulting Works

#DentalConsultant #DentalPractice #PracticeManagement #DentalUnscripted #Podcast #DentalIndustry #DentalBusiness #PracticeGrowth #DentalSuccess #Consultants #MikeDinsio #PaulaQuinn

🔗 Important Links:
Get a Candid Pro Deal Stopper Through Next Level Consultants:
https://candidpro.com/nxlevel

Subscribe to Dental Unscripted: https://dental-unscripted.transistor.fm/subscribe

Learn more about Next Level Consultants, Michael and Paula's Dental Consulting Group. They offer valuable services to doctors who are looing for support in a variety of ways. https://www.nxlevelconsultants.com

Follow us on social media:
Lke, comment, and subscribe for more valuable insights on dental practice management, ownership, startups, and transitions! 👍

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8 months ago
35 minutes

Dental Unscripted | Getting into Ownership and Practice Management Insights
Day One: The Real Truth About Taking Over a Dental Practice, You Don't Know What You Don't Know!

Ever wondered what day one of owning a dental practice really looks like? 
In this candid episode of Dental Unscripted, hosts Mike Dinsio and Paula Quinn reveal what often gets overlooked in the excitement of becoming a practice owner and realities of transitioning into practice ownership.

Paula, draws from her experience as a new owners, and together they reveal the crucial "Things You Just Don't Know You Don't Know" that can make or break your initial days. They tackle the overwhelming feeling of taking over a practice post close and the importance of strategic scheduling, and the often-necessary art of navigating communication with sellers and brokers.

Key takeaways from this episode:

  • The Shock of Day One: What to expect when you finally get the keys and the reality of being a practice owner sets in.
  • Scheduling Strategies: Why Paula recommends a light schedule (or even blocked-out time) for the first few days, and how to manage hygiene versus restorative appointments.
  • Communicating with Sellers and Brokers: How to tactfully handle scheduling requests and manage expectations during the transition.
  • The Importance of Administrative Time: Why prioritizing administrative tasks over patient care in the initial days can be beneficial.
  • Real-World Insights: Paula shares her personal experiences and advice from working with numerous dental practice owners.

0:00 Intro
3:00 Day One of Ownership!
9:18 Making Changes in Acquisition?
13:06 Team Member Expectations
19:44 Getting to Know The Patients
27:57 Transitioning Clinically w/ Team & Patients
32:59 Just Relax, Breathe, & Go Slow
35:35 Ownership is Not Just Doing Dentistry

Catch up with Michael & Paula by contacting them and visiting their website http://www.nxlevelconsultants.com

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8 months ago
38 minutes

Dental Unscripted | Getting into Ownership and Practice Management Insights
We started off as "Startup Unscripted" walking dentists through the startup process then we added "Dental Acquisition Unscripted." NOW Michael Dinsio, MBA joins forces with Paula Quinn, BSDH combining both shows into one channel 🫶 - Dental Unscripted. Together Mike & Paula bring a modern approach & perspective serving the dental industry the past 30+ years. Together they invite guests to the show and discuss their personal or professional experiences. We hope you will follow along on your dental practice ownership journey. FRESH NEW CONTENT about dental startups, buying a dental practice, and dental practice management. Hacks, tips, and tricks discussing "How-To Run a Successful Dental Practice!" We dish out industry knowledge on running your practice, "The Business of Dentistry." This dental podcast equips docs with key info as a practice owner. If you are new to the dental ownership game, thinking of a dental startup or a dental practice acquisition, we got you covered. SUBSCRIBE - RATE the new show 5 STARS ⭐️⭐️⭐️⭐️⭐️ We hope to continue to build a great community of listeners like you who have followed since Start Up Unscripted and Acquisition Unscripted. Go 👉 watch 👀 on YouTube, join in on the LIVE streams to ask questions direct on the show! Hope to see you all there.❤️ Visit Next Level Consultants at www.nxlevelconsultants.com/resources/podcast for more information. Rate the Show, Subscribe, Share, Follow along!!! ⭐️⭐️⭐️⭐️⭐️