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Customer Care Channel
Lisa Baker
37 episodes
1 month ago

Welcome to the Customer Care Channel, your go-to podcast for creating amazing customer experiences and honing your customer service skills.


Hosted by Lisa Baker, this podcast is designed especially for female entrepreneurs and business owners who are passionate about elevating their customer service to the next level.


Join us as we explore actionable tips, inspiring stories, and expert insights to help you build a loyal customer base and thrive in the competitive business landscape.


--


Don’t miss out on our exclusive freebie! Sign up for our mailing list and receive a free Customer Avatar Template to help you understand and cater to your ideal customer better. Click here to sign up now!



**Listener Feedback:**


We love hearing from our listeners! Share your thoughts, questions, or success stories by emailing us at thecustomercarechannel@gmail.com or leave a review on your favorite podcast platform.


---


**Connect with Us:**


Sign up here for updates and your free Customer Avatar Template


Follow us on Instagram and Tiktok for daily tips and inspiration


Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)


Enroll onto Customer Experience Course: Enroll Here


Support the pod and Buy a Coffee: Buy me a Coffee


**Subscribe & Review:**


If you enjoyed the show, please subscribe and leave us a review on Apple Podcasts, Spotify, or wherever you listen. Your support helps us grow and reach more female entrepreneurs like you!


---


**Sponsors**


If you’re interested in sponsoring the Customer Care Channel, please contact us at thecustomercarechannel@gmail.com.


---


Thank you for tuning in to the Customer Care Channel. Join us next week as we continue to explore the art of exceptional customer service. Remember, happy customers are the heart of a successful business!


---


**Customer Care Channel Podcast**


Empowering Female Entrepreneurs to Deliver Unforgettable Customer Experiences 


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!


Hosted on Acast. See acast.com/privacy for more information.

Show more...
Entrepreneurship
Education,
Business,
Self-Improvement
RSS
All content for Customer Care Channel is the property of Lisa Baker and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Welcome to the Customer Care Channel, your go-to podcast for creating amazing customer experiences and honing your customer service skills.


Hosted by Lisa Baker, this podcast is designed especially for female entrepreneurs and business owners who are passionate about elevating their customer service to the next level.


Join us as we explore actionable tips, inspiring stories, and expert insights to help you build a loyal customer base and thrive in the competitive business landscape.


--


Don’t miss out on our exclusive freebie! Sign up for our mailing list and receive a free Customer Avatar Template to help you understand and cater to your ideal customer better. Click here to sign up now!



**Listener Feedback:**


We love hearing from our listeners! Share your thoughts, questions, or success stories by emailing us at thecustomercarechannel@gmail.com or leave a review on your favorite podcast platform.


---


**Connect with Us:**


Sign up here for updates and your free Customer Avatar Template


Follow us on Instagram and Tiktok for daily tips and inspiration


Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)


Enroll onto Customer Experience Course: Enroll Here


Support the pod and Buy a Coffee: Buy me a Coffee


**Subscribe & Review:**


If you enjoyed the show, please subscribe and leave us a review on Apple Podcasts, Spotify, or wherever you listen. Your support helps us grow and reach more female entrepreneurs like you!


---


**Sponsors**


If you’re interested in sponsoring the Customer Care Channel, please contact us at thecustomercarechannel@gmail.com.


---


Thank you for tuning in to the Customer Care Channel. Join us next week as we continue to explore the art of exceptional customer service. Remember, happy customers are the heart of a successful business!


---


**Customer Care Channel Podcast**


Empowering Female Entrepreneurs to Deliver Unforgettable Customer Experiences 


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!


Hosted on Acast. See acast.com/privacy for more information.

Show more...
Entrepreneurship
Education,
Business,
Self-Improvement
Episodes (20/37)
Customer Care Channel
What Service Desk Management is

What service desk management is, why it matters and what value it can bring to your business.


👉 Watch the full YouTube episode here: https://youtu.be/TblIZk8xWqo


To Do:

Customer Profiling Template: Download

Enroll onto Customer Experience Course: Enroll Here


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!


Hosted on Acast. See acast.com/privacy for more information.

Show more...
1 month ago
7 minutes 9 seconds

Customer Care Channel
Building a Customer-Centric Culture: Strategies for Lasting Success

Want to build a business customers love? It starts with culture. In this episode, we’ll uncover how to create a customer-centric culture that drives loyalty, improves satisfaction, and fuels business growth. You’ll learn what customer centricity looks like in practice, the steps to embed it across your organization, and why it gives you an unbeatable competitive edge.


👉 Watch the full YouTube episode here: https://youtu.be/TblIZk8xWqo


To Do:

Customer Profiling Template: Download

Enroll onto Customer Experience Course: Enroll Here


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!


Hosted on Acast. See acast.com/privacy for more information.

Show more...
2 months ago
10 minutes 12 seconds

Customer Care Channel
Avoid These Customer Service Mistakes and Build Loyalty

Customers don’t leave because of price—they leave because of poor service. In this episode, we’ll break down the most common customer service mistakes that damage trust, hurt loyalty, and cost you repeat sales. You’ll learn what NOT to do and, more importantly, how to turn service slip-ups into opportunities to impress your customers.


👉 Subscribe for more strategies on customer retention and growth.


#CustomerService #ComplaintHandling #BusinessGrowth


To Do:

Customer Profiling Template: Download

Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)

Enroll onto Customer Experience Course: Enroll Here

Support the pod and Buy a Coffee:  Buy a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!


Hosted on Acast. See acast.com/privacy for more information.

Show more...
2 months ago
18 minutes 2 seconds

Customer Care Channel
How to Analyze Customer Complaints (and Fix Them Fast!)

Are customer complaints overwhelming your business? In this video, we break down the essential tools for effective complaint analysis that every small to medium business needs. Learn how to turn negative feedback into actionable insights, improve customer satisfaction, and protect your reputation.


Stop struggling with ad hoc solutions—discover proven strategies and complaint-handling tools that actually work.


💡 If you’re ready to transform complaints into opportunities for growth, this is where you start.


#CustomerService #ComplaintHandling #BusinessGrowth


To Do:

Customer Profiling Template: Download

Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)

Enroll onto Customer Experience Course: Enroll Here

Support the pod and Buy a Coffee:  Buy a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!


Hosted on Acast. See acast.com/privacy for more information.

Show more...
2 months ago
10 minutes 44 seconds

Customer Care Channel
How to Create Amazing Customer Experiences (That Actually Work!)

Unlock the secrets to creating customer experiences that truly matter! In this video, Lisa Baker from the Customer Care Channel walks you through the fundamentals of building powerful customer relationships, improving satisfaction, and designing strategies that keep people coming back.


Whether you’re a business owner, marketer, or customer service professional, these practical tips will help you create memorable interactions and a customer-first culture.


💡 If you’re ready to elevate your customer strategy and grow your business through better customer care, start here!


#CustomerExperience #CustomerService #BusinessGrowth


To Do:

Customer Profiling Template: Download

Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)

Enroll onto Customer Experience Course: Enroll Here

Support the pod and Buy a Coffee:  Buy a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!


Hosted on Acast. See acast.com/privacy for more information.

Show more...
2 months ago
10 minutes 7 seconds

Customer Care Channel
Top 5 Customer Complaint Mistakes That Are Costing You Sales

In this episode, Lisa Baker returns to the mic after a short break to share five major mistakes businesses make when handling customer complaints—and how those mistakes could be costing you real sales. Lisa breaks down each error, from ignoring feedback to lacking a clear complaints process, and offers practical tips to help you turn negative feedback into golden opportunities for growth.


Whether you’re a small business owner, team leader, or customer care rep, this episode will give you actionable steps to review your current approach, improve customer relationships, and boost retention through better service recovery.


💬 What You’ll Learn:

  • Why customer complaints are a goldmine for business improvement
  • The true cost of mishandling a complaint
  • 5 common mistakes to avoid
  • How to create a feedback loop for continuous improvement
  • What to do today to level up your complaints process


📌 Mentioned in This Episode:

  • Lisa’s YouTube Channel for more customer service tips
  • TikTok, Instagram & Facebook: @customercarechannel
  • Screenshot and tag @customercarechannel on IG to get featured!


📚 Coming Soon:

Lisa is working on a book that teaches a step-by-step method for reviewing and improving customer experience—designed especially for small business owners. Stay tuned for preorder info!


💡 Call to Action:

👉 Follow the podcast so you never miss an episode

👉 Share this episode with a friend who needs to hear it

👉 Take 5 minutes today to audit your complaints process!


To Do:

Customer Profiling Template: Download

Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)

Enroll onto Customer Experience Course: Enroll Here

Support the pod and Buy a Coffee:  Buy a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!


Hosted on Acast. See acast.com/privacy for more information.

Show more...
3 months ago
11 minutes 35 seconds

Customer Care Channel
5 Proven Tips to Reduce Customer Complaints and Boost Satisfaction

In this episode I discuss 5 Proven Tips to Reduce Customer Complaints and Boost Satisfaction.


To Do:

Customer Profiling Template: Download

Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)

Enroll onto Customer Experience Course: Enroll Here

Support the pod and Buy a Coffee:  Buy a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!


Hosted on Acast. See acast.com/privacy for more information.

Show more...
8 months ago
4 minutes 32 seconds

Customer Care Channel
Top 49 Customer Complaints Businesses Receive and How to Address Them

In this episode Lisa discusses the Top 49 Customer Complaints Businesses Receive and How to Address Them.


As promised:

  • Mailerlite Email Marketing Information
  • Service Desk Software
  • Customer Survey Episode & blog post
  • Customer Survey YouTube Video
  • 5 Mistakes You make with Frustrated Customers


To Do:

Customer Profiling Template: Download

Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)

Enroll onto Customer Experience Course: Enroll Here

Support the pod and Buy a Coffee:  Buy a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!


Hosted on Acast. See acast.com/privacy for more information.

Show more...
9 months ago
25 minutes 25 seconds

Customer Care Channel
10 Proven Customer Service Strategies Every Beginner Entrepreneur Must Master

In this episode I discuss the 10 Proven Customer Service Strategies Every Beginner Entrepreneur Must Master!


As promised:

  • Mailerlite Email Marketing Information
  • Service Desk Software
  • Customer Survey Episode & blog post
  • Customer Survey YouTube Video


To Do:

Customer Profiling Template: Download

Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)

Enroll onto Customer Experience Course: Enroll Here

Support the pod and Buy a Coffee:  Buy a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!


Hosted on Acast. See acast.com/privacy for more information.

Show more...
9 months ago
12 minutes 40 seconds

Customer Care Channel
Time Management Hacks for Entrepreneurs - Crush Your 2025 Goals

In this episode I discuss the apps I use to keep on top of everything! This episode is about time management hacks for entrepreneurs - crush your 2025 goals!


As promised:

  • Trello
  • Google Keep
  • Tailwind


To Do:

Customer Profiling Template: Download

Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)

Enroll onto Customer Experience Course: Enroll Here

Support the pod and Buy a Coffee:  Buy a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!


Hosted on Acast. See acast.com/privacy for more information.

Show more...
9 months ago
7 minutes 53 seconds

Customer Care Channel
2025 Business Trends - Top Strategies Entrepreneurs Need to Know

Welcome to 2025 entrepreneurs! This episode is all about 2025 Business Trends, here find Top Strategies Entrepreneurs Need to Know for the up coming year!


To Do:

Customer Profiling Template: Download

Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)

Enroll onto Customer Experience Course: Enroll Here

Support the pod and Buy a Coffee:  Buy a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!


Hosted on Acast. See acast.com/privacy for more information.

Show more...
9 months ago
7 minutes 46 seconds

Customer Care Channel
How to Build a Powerful Personal Brand in 2025

Welcome to 2025 entrepreneurs! This episode is all about How to Build a Powerful Personal Brand in 2025. Tune in to find out what you need to do in order to be ahead of your competitors in 2025 and win over those customers.


To Do:

Customer Profiling Template: Download

Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)

Enroll onto Customer Experience Course: Enroll Here

Support the pod and Buy a Coffee:  Buy a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!


Hosted on Acast. See acast.com/privacy for more information.

Show more...
10 months ago
6 minutes 51 seconds

Customer Care Channel
Transforming Retail - How to Create Outstanding Customer Experiences and Reduce Complaints

Episode 24 is all about Transforming Retail. Giving you tips and tricks into How to Create Outstanding Customer Experiences and Reduce Complaints for your business no matter who you are.


//Resources mentioned//

Episode 4 - Understanding the Customers Experience - Listen here

Episode 12 - What is Customer Journey Mapping - Listen Here

Enroll onto Customer Experience Course: Enroll Here


Hey you! Welcome to the Customer Care Channel. Here we will be talking about everything customer related and more!


My name is Lisa and I am the Host of this pod, I'm a horse rider and also a mum of 2 under 2, I will be bringing you unfiltered customer advice to help you build happier, healthier relationships with your customers.


I've worked with customers in retail, hospitality and the corporate world.


I teach aspiring entrepreneurs and corporate career individuals how to build customer relationships, create a customer experience and provide the best customer service possible.


I will be sharing what I have learned about customers, supporting your customers and business so that YOU can learn how to manage your business and customers successfully to build happier and healthier business connections in order to make more sales.


Now if you would like to work together to build better customer experiences, DM me on instagram @customercarechannel


Now let's jump into the episode...


To Do:

Customer Profiling Template: Download

Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)

Enroll onto Customer Experience Course: Enroll Here

Support the pod and Buy a Coffee:  Buy a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!


Hosted on Acast. See acast.com/privacy for more information.

Show more...
10 months ago
31 minutes 56 seconds

Customer Care Channel
Building a Customer-Centric Business: Simple Steps for Beginners

Episode 23 is about buildinga customer-centric business giving 4 steps to follow to get you started!


***********************


Hey you! Welcome to the Customer Care Channel. Here we will be talking about everything customer related and more!


My name is Lisa and I am the Host of this pod, I'm a horse rider and also a mum of 2 under 2, I will be bringing you unfiltered customer advice to help you build happier, healthier relationships with your customers.


I've worked with customers in retail, hospitality and the corporate world.


I teach aspiring entrepreneurs and corporate career individuals how to build customer relationships, create a customer experience and provide the best customer service possible.


I will be sharing what I have learned about customers, supporting your customers and business so that YOU can learn how to manage your business and customers successfully to build happier and healthier business connections in order to make more sales.


Now if you would like to work together to build better customer experiences, DM me on instagram @customercarechannel


Now let's jump into the episode...


To Do:

Customer Profiling Template: Download

Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)

Enroll onto Customer Experience Course: Enroll Here

Support the pod and Buy a Coffee:  Buy a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!


Hosted on Acast. See acast.com/privacy for more information.

Show more...
11 months ago
6 minutes 55 seconds

Customer Care Channel
Building a Solid Foundation for Exceptional Customer Service

In today’s episode, I talk about how to build a solid foundation to provide exceptional customer service.


Free Resource:

Want to understand your customer better? Subscribe to download Customer Avatar template here.! This template will help you visualize your ideal customer, so you can serve them better & build loyalty from the start. SUBSCRIBE


Course Mentioned:  

Ready to take your customer experience to the next level? Enroll in Lisa’s Customer Experience Management Course today! Learn step-by-step how to create experiences that delight your customers and keep them coming back for more. LINK TO COURSE


Stay Connected: 

- Subscribe to The Customer Care Channel for more insights on building customer-focused businesses.  

- Follow us on social media for updates, tips, and behind-the-scenes content! - @customercarechannel


Please Rate & Review: ⭐️⭐️⭐️⭐️⭐️  

If you enjoyed this episode, we’d love it if you could leave a rating and review—it helps other new entrepreneurs find the show and grow their businesses, too!


Thank You for Listening!

Remember, a delighted customer is a loyal customer. Start building positive experiences today, and watch your business grow!


Hosted on Acast. See acast.com/privacy for more information.

Show more...
11 months ago
6 minutes 52 seconds

Customer Care Channel
Customer Experience 101 - A Beginner’s Guide to Delight Your Customers

In today’s episode, Lisa dives into the essentials of Customer Experience 101 for beginner entrepreneurs. You’ll learn what customer experience (CX) really means, why it’s so important for your business, and practical steps you can take to start creating a positive experience that keeps customers coming back fr more! If you’re just starting out, this episode will help you put your customers at the centre of everything you do.


Key Topics Covered:


1. What is Customer Experience?  

2. Why Customer Experience is Crucial for Business Success  

3. Key Elements of a Positive Customer Experience  

4. How to Get Started with Customer Experience Management


Actionable Takeaways: 

  • Understand Your Customer: Create a detailed customer avatar to know exactly who you’re serving. Don’t forget to grab my free customer avatar template to help you get started!
  • Keep It Simple: Make every step of the customer journey easy and enjoyable.
  • Communicate Well: Let your customers know they’re always heard—respond to their inquiries, and show appreciation for their business.
  • Get Personal: Use names, send thank-you notes, and add personal touches to every interaction.
  • Ask for Feedback: Regularly ask customers how you’re doing and use their feedback to improve.


Free Resource:

Want to understand your customer better? Subscribe to download Customer Avatar template here.! This template will help you visualize your ideal customer, so you can serve them better & build loyalty from the start. SUBSCRIBE


Course Mentioned:  

Ready to take your customer experience to the next level? Enroll in Lisa’s Customer Experience Management Course today! Learn step-by-step how to create experiences that delight your customers and keep them coming back for more. LINK TO COURSE


Stay Connected: 

- Subscribe to The Customer Care Channel for more insights on building customer-focused businesses.  

- Follow us on social media for updates, tips, and behind-the-scenes content! - @customercarechannel


Please Rate & Review: ⭐️⭐️⭐️⭐️⭐️  

If you enjoyed this episode, we’d love it if you could leave a rating and review—it helps other new entrepreneurs find the show and grow their businesses, too!


Thank You for Listening!

Remember, a delighted customer is a loyal customer. Start building positive experiences today, and watch your business grow!


Hosted on Acast. See acast.com/privacy for more information.

Show more...
11 months ago
7 minutes 25 seconds

Customer Care Channel
Handling Tough Situations: Navigating Difficult Customer Interactions

This episode guides you through Handling Tough Situations: Navigating Difficult Customer Interactions.


Host: Lisa  

Podcast: Customer Care Channel


Key Points:

  • Why Do Customers Get Upset?
  • Staying Calm and Professional
  • Offering Solutions and Following Up
  • Conclusion and Next Steps


Episode Transcript:  https://customercarechannel.com/difficult-customer-interactions/


Resources Mentioned:

  • Brand New website: www.customercarechannel.com
  • Subscribe for free Customer Avatar template here.


Connect with Us: 

- Follow us on @customercarechannel for more customer service tips!  

- Subscribe to the Customer Care Channel and never miss an episode.  

- Share this episode with fellow business owners who could use productivity tips to grow their customer-focused businesses.


Hosted on Acast. See acast.com/privacy for more information.

Show more...
11 months ago
6 minutes 16 seconds

Customer Care Channel
Productivity Tips for Becoming Customer-Focused in Your Business

Productivity Tips for Becoming Customer-Focused in Your Business


Host: Lisa  

Podcast: Customer Care Channel


Episode Summary:  

In this episode, Lisa shares five productivity tips for beginner business owners looking to build a customer-focused business. As a female entrepreneur, it’s easy to feel overwhelmed with managing your day-to-day tasks, but prioritizing customer needs while staying productive is key to long-term success. Lisa breaks down practical tips to help you streamline your workflow, automate tasks, and develop customer-centric habits—all while keeping your sanity intact!


Episode Highlights:  

1. Understanding Customer-Focus:

   What does it really mean to be a customer-focused business? Lisa explains the importance of making your customers feel valued and how to design your processes around their needs.

   

2. Productivity Tip 1 - Organize Your Day Around Customer Needs:

   Prioritize customer-related tasks at the start of your day. Learn how the ‘Two-Hour Rule’ can help you focus on what matters most—your customers—first thing in the morning.

   

3. Productivity Tip 2 - Automate to Save Time:

   Discover how automation can help you save time without sacrificing personal touches. From email marketing to social media scheduling, automation frees you up to focus on more important customer interactions.

   

4. Productivity Tip 3 - Learn to Delegate Early:

   Struggling to do it all? Lisa talks about the importance of delegation and how it can help you provide better customer service while managing your business efficiently.

   

5. Productivity Tip 4 - Listen and Adapt to Feedback:

   Scheduling time to review customer feedback can drastically improve your business and productivity. Find out how a ‘Feedback Hour’ can help you stay in tune with your customers' needs.

   

6. Productivity Tip 5 - Create Systems and Processes:  

   Lisa wraps up with advice on creating systems that ensure consistency and save time, making it easier to maintain a customer-focused business in the long term.


Actionable Takeaways:

- Dedicate the first two hours of your workday to customer-related tasks.  

- Use automation tools like email marketing and social media schedulers to maintain consistency without losing a personal touch.  

- Delegate tasks early, such as hiring a virtual assistant or outsourcing routine jobs.  

- Set aside time weekly to review customer feedback and adapt based on that feedback.  

- Develop systems and processes that streamline customer interactions and ensure a seamless experience.


Resources Mentioned:

  • Brand New website: www.customercarechannel.com
  • Subscribe for free Customer Avatar template here.


Connect with Us: 

- Follow us on @customercarechannel for more customer service tips!  

- Subscribe to the Customer Care Channel and never miss an episode.  

- Share this episode with fellow business owners who could use productivity tips to grow their customer-focused businesses.


Hosted on Acast. See acast.com/privacy for more information.

Show more...
12 months ago
11 minutes 21 seconds

Customer Care Channel
The Secret to What Customer Service is

Episode 18 discusses the secret to what good customer service is!


***********************


Hey you! Welcome to the Customer Care Channel. Here we will be talking about everything customer related and more!


My name is Lisa and I am the Host of this pod, I'm a horse rider and also a mum of 2 under 2, I awill be bringing you unfiltered customer advice to help you build happier, healthier relationships with your customers.


I've worked with customers in retail, hospitality and the corporate world.


I teach aspiring entrepreneurs and corporate career individuals how to build customer relationships, create a customer experience and provide the best customer service possible.


I will be sharing what I have learned about customers, supporting your customers and business so that YOU can learn how to manage your business and customers successfully to build happier and healthier business connections in order to make more sales.


Now if you would like to work together to build better customer experiences, DM me on instagram @customercarechannel


Now let's jump into the episode...


To Do:

Customer Profiling Template: Download

Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)

Enroll onto Customer Experience Course: Enroll Here

Support the pod and Buy a Coffee:  Buy a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!


Hosted on Acast. See acast.com/privacy for more information.

Show more...
1 year ago
5 minutes 33 seconds

Customer Care Channel
Beauty Salon Ideas to provide excellent customer service

Episode 17 discusses beauty salon ideas and much more!


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Hey you! Welcome to the Customer Care Channel. Here we will be talking about everything customer related and more!


My name is Lisa and I am the Host of this pod, I'm a horse rider and also a mum of 2 under 2, I awill be bringing you unfiltered customer advice to help you build happier, healthier relationships with your customers.


I've worked with customers in retail, hospitality and the corporate world.


I teach aspiring entrepreneurs and corporate career individuals how to build customer relationships, create a customer experience and provide the best customer service possible.


I will be sharing what I have learned about customers, supporting your customers and business so that YOU can learn how to manage your business and customers successfully to build happier and healthier business connections in order to make more sales.


Now if you would like to work together to build better customer experiences, DM me on instagram @customercarechannel


Now let's jump into the episode...


To Do:

Customer Profiling Template: Download

Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)

Enroll onto Customer Experience Course: Enroll Here

Support the pod and Buy a Coffee:  Buy a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!


Hosted on Acast. See acast.com/privacy for more information.

Show more...
1 year ago
9 minutes 21 seconds

Customer Care Channel

Welcome to the Customer Care Channel, your go-to podcast for creating amazing customer experiences and honing your customer service skills.


Hosted by Lisa Baker, this podcast is designed especially for female entrepreneurs and business owners who are passionate about elevating their customer service to the next level.


Join us as we explore actionable tips, inspiring stories, and expert insights to help you build a loyal customer base and thrive in the competitive business landscape.


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Don’t miss out on our exclusive freebie! Sign up for our mailing list and receive a free Customer Avatar Template to help you understand and cater to your ideal customer better. Click here to sign up now!



**Listener Feedback:**


We love hearing from our listeners! Share your thoughts, questions, or success stories by emailing us at thecustomercarechannel@gmail.com or leave a review on your favorite podcast platform.


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**Connect with Us:**


Sign up here for updates and your free Customer Avatar Template


Follow us on Instagram and Tiktok for daily tips and inspiration


Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)


Enroll onto Customer Experience Course: Enroll Here


Support the pod and Buy a Coffee: Buy me a Coffee


**Subscribe & Review:**


If you enjoyed the show, please subscribe and leave us a review on Apple Podcasts, Spotify, or wherever you listen. Your support helps us grow and reach more female entrepreneurs like you!


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**Sponsors**


If you’re interested in sponsoring the Customer Care Channel, please contact us at thecustomercarechannel@gmail.com.


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Thank you for tuning in to the Customer Care Channel. Join us next week as we continue to explore the art of exceptional customer service. Remember, happy customers are the heart of a successful business!


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**Customer Care Channel Podcast**


Empowering Female Entrepreneurs to Deliver Unforgettable Customer Experiences 


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!


Hosted on Acast. See acast.com/privacy for more information.