Welcome to the Customer Care Channel, your go-to podcast for creating amazing customer experiences and honing your customer service skills.
Hosted by Lisa Baker, this podcast is designed especially for female entrepreneurs and business owners who are passionate about elevating their customer service to the next level.
Join us as we explore actionable tips, inspiring stories, and expert insights to help you build a loyal customer base and thrive in the competitive business landscape.
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Don’t miss out on our exclusive freebie! Sign up for our mailing list and receive a free Customer Avatar Template to help you understand and cater to your ideal customer better. Click here to sign up now!
**Listener Feedback:**
We love hearing from our listeners! Share your thoughts, questions, or success stories by emailing us at thecustomercarechannel@gmail.com or leave a review on your favorite podcast platform.
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**Connect with Us:**
Sign up here for updates and your free Customer Avatar Template
Follow us on Instagram and Tiktok for daily tips and inspiration
Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)
Enroll onto Customer Experience Course: Enroll Here
Support the pod and Buy a Coffee: Buy me a Coffee
**Subscribe & Review:**
If you enjoyed the show, please subscribe and leave us a review on Apple Podcasts, Spotify, or wherever you listen. Your support helps us grow and reach more female entrepreneurs like you!
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**Sponsors**
If you’re interested in sponsoring the Customer Care Channel, please contact us at thecustomercarechannel@gmail.com.
---
Thank you for tuning in to the Customer Care Channel. Join us next week as we continue to explore the art of exceptional customer service. Remember, happy customers are the heart of a successful business!
---
**Customer Care Channel Podcast**
Empowering Female Entrepreneurs to Deliver Unforgettable Customer Experiences
*Affiliate Disclaimer:
Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!
Hosted on Acast. See acast.com/privacy for more information.
Welcome to the Customer Care Channel, your go-to podcast for creating amazing customer experiences and honing your customer service skills.
Hosted by Lisa Baker, this podcast is designed especially for female entrepreneurs and business owners who are passionate about elevating their customer service to the next level.
Join us as we explore actionable tips, inspiring stories, and expert insights to help you build a loyal customer base and thrive in the competitive business landscape.
--
Don’t miss out on our exclusive freebie! Sign up for our mailing list and receive a free Customer Avatar Template to help you understand and cater to your ideal customer better. Click here to sign up now!
**Listener Feedback:**
We love hearing from our listeners! Share your thoughts, questions, or success stories by emailing us at thecustomercarechannel@gmail.com or leave a review on your favorite podcast platform.
---
**Connect with Us:**
Sign up here for updates and your free Customer Avatar Template
Follow us on Instagram and Tiktok for daily tips and inspiration
Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)
Enroll onto Customer Experience Course: Enroll Here
Support the pod and Buy a Coffee: Buy me a Coffee
**Subscribe & Review:**
If you enjoyed the show, please subscribe and leave us a review on Apple Podcasts, Spotify, or wherever you listen. Your support helps us grow and reach more female entrepreneurs like you!
---
**Sponsors**
If you’re interested in sponsoring the Customer Care Channel, please contact us at thecustomercarechannel@gmail.com.
---
Thank you for tuning in to the Customer Care Channel. Join us next week as we continue to explore the art of exceptional customer service. Remember, happy customers are the heart of a successful business!
---
**Customer Care Channel Podcast**
Empowering Female Entrepreneurs to Deliver Unforgettable Customer Experiences
*Affiliate Disclaimer:
Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!
Hosted on Acast. See acast.com/privacy for more information.
In this episode, Lisa Baker returns to the mic after a short break to share five major mistakes businesses make when handling customer complaints—and how those mistakes could be costing you real sales. Lisa breaks down each error, from ignoring feedback to lacking a clear complaints process, and offers practical tips to help you turn negative feedback into golden opportunities for growth.
Whether you’re a small business owner, team leader, or customer care rep, this episode will give you actionable steps to review your current approach, improve customer relationships, and boost retention through better service recovery.
💬 What You’ll Learn:
📌 Mentioned in This Episode:
📚 Coming Soon:
Lisa is working on a book that teaches a step-by-step method for reviewing and improving customer experience—designed especially for small business owners. Stay tuned for preorder info!
💡 Call to Action:
👉 Follow the podcast so you never miss an episode
👉 Share this episode with a friend who needs to hear it
👉 Take 5 minutes today to audit your complaints process!
To Do:
Customer Profiling Template: Download
Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD)
Enroll onto Customer Experience Course: Enroll Here
Support the pod and Buy a Coffee: Buy a Coffee
Contact:
Follow and send messages on IG: Customer Care Channelor @customercarechannel
So, get listening!
*Affiliate Disclaimer:
Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!
Hosted on Acast. See acast.com/privacy for more information.