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Contact Center Perspectives🎙️
wow24-7.io
61 episodes
1 week ago
The podcast presents valuable insights from contact center leaders, tailor-made for their industry peers. We cover a diverse array of topics, such as AI integration, agent turnover management, revenue impact assessment, and transitioning perceptions from cost to value centers for starters.
Show more...
Management
Business,
Entrepreneurship
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All content for Contact Center Perspectives🎙️ is the property of wow24-7.io and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
The podcast presents valuable insights from contact center leaders, tailor-made for their industry peers. We cover a diverse array of topics, such as AI integration, agent turnover management, revenue impact assessment, and transitioning perceptions from cost to value centers for starters.
Show more...
Management
Business,
Entrepreneurship
Episodes (20/61)
Contact Center Perspectives🎙️
Bridge the Empathy Gap: From Surface Requests to Deep Needs | Episode 62
1 week ago
24 minutes 38 seconds

Contact Center Perspectives🎙️
How to Make Customer Service a Part of the Company-Wide Culture | Episode 61
3 weeks ago
26 minutes 8 seconds

Contact Center Perspectives🎙️
Breaking the CX Barrier: Fresh Tactics for Executive Buy-In | Episode 60
1 month ago
25 minutes 54 seconds

Contact Center Perspectives🎙️
From Support Function to Growth Driver: Strategic Planning for Contact Centers | Episode 59
1 month ago
24 minutes 59 seconds

Contact Center Perspectives🎙️
The Voice of the Customer: The Missing Link to Success | Episode 58
1 month ago
30 minutes 6 seconds

Contact Center Perspectives🎙️
Advanced AI Data Strategies for Contact Centers | Episode 57
2 months ago
30 minutes 30 seconds

Contact Center Perspectives🎙️
The New Customer Support Model that Drives C-suite Support | Episode 56
2 months ago
42 minutes 59 seconds

Contact Center Perspectives🎙️
The True Surprise Factor Behind Retention and Growth | Episode 55
3 months ago
31 minutes 17 seconds

Contact Center Perspectives🎙️
How to Take Charge with a Champion Growth Model | Episode 54
3 months ago
26 minutes 45 seconds

Contact Center Perspectives🎙️
The People-First Customer Experience Strategy | Episode 53
4 months ago
24 minutes 55 seconds

Contact Center Perspectives🎙️
Solving Dysfunction at All Stages of the Customer Journey | Episode 52
4 months ago
36 minutes 4 seconds

Contact Center Perspectives🎙️
CCOs: How to Drop the Victim Mentality to Earn Your Seat at the Table | Episode 50
4 months ago
31 minutes 44 seconds

Contact Center Perspectives🎙️
How to Train BPO Partners to Integrate with Your Sales Team | Episode 49
4 months ago
25 minutes 45 seconds

Contact Center Perspectives🎙️
Client & Partner Collaboration: From Startup Innovations to BPO Excellence | Episode 48
5 months ago
32 minutes 46 seconds

Contact Center Perspectives🎙️
Reverse Engineering Revenue and Growth Success | Episode 47
5 months ago
31 minutes 23 seconds

Contact Center Perspectives🎙️
CX Leaders: Driving Aligned Plans for Success in Your Own Advocacy | Episode 46
6 months ago
24 minutes 25 seconds

Contact Center Perspectives🎙️
How To Integrate Transformational Tech Opportunities With Traditional Customer Support | Episode 45
6 months ago
24 minutes 30 seconds

Contact Center Perspectives🎙️
How To Make Customer Experience The Number One Driver For The Business? | Episode 44
6 months ago
26 minutes 26 seconds

Contact Center Perspectives🎙️
How to Get Out of Our Own Way to Create Customer and Company Success | Episode 43
7 months ago
23 minutes 25 seconds

Contact Center Perspectives🎙️
We Know That We Need to Know What We Don't Know | Episode 42
7 months ago
26 minutes 53 seconds

Contact Center Perspectives🎙️
The podcast presents valuable insights from contact center leaders, tailor-made for their industry peers. We cover a diverse array of topics, such as AI integration, agent turnover management, revenue impact assessment, and transitioning perceptions from cost to value centers for starters.