In this episode of the Coachful Coaching Leadership Podcast, host David Fung welcomes Dr. Matthew Norton, a leading expert in human behavior and cognitive science. Dr. Norton shares his transformative journey from personal tragedy to becoming a pioneer in strengths-based assessments and leadership coaching. Discover how his experiences have shaped his mission to help others find their purpose and build extraordinary teams. Tune in to explore the power of resilience, the importance of understanding oneself and others, and the keys to unlocking potential in both personal and professional realms.
Chapters
00:00:00 Introduction to Dr. Matthew Norton
00:02:00 The Journey to People Plus Purpose
00:05:00 Lessons in Resilience and Growth
00:08:00 Understanding and Leveraging Strengths
00:11:00 Finding and Reconnecting with Purpose
00:14:00 The Role of Leadership in Purpose-Driven Teams
00:17:00 Conclusion and Call to Action
Join us on the Coachful Coaching Leadership Podcast as we dive into the inspiring journey of Jessica Martin, a licensed psychologist turned entrepreneur. Discover how Jessica transitioned from a school psychologist to co-owning a dental spa and founding Martin Management LLC. In this episode, Jessica shares her insights on transforming healthcare experiences, addressing dental anxiety, and creating patient-centric environments. Learn about her innovative approach to sensory experiences in dental practices and her mission to humanize healthcare. Tune in for an engaging conversation on leadership, entrepreneurship, and making a positive impact in the world.
Chapters
00:00:00 Introduction to Jessica Martin
00:03:00 Journey from Psychology to Entrepreneurship
00:06:00 Transforming Healthcare Experiences
00:09:00 Addressing Dental Anxiety
00:12:00 Innovative Sensory Experiences
00:15:00 Humanizing Healthcare Mission
Join us in this enlightening episode of the Coachful Coaching Leadership Podcast as we sit down with Susanne Biro, an executive coach with over two decades of experience. Susanne shares her insights on the power of mindset, the journey to self-acceptance, and transforming the inner critic into an inner champion. Discover how these elements can lead to true success and fulfillment in both personal and professional life. Susanne also opens up about her mission to help people stop hurting and the importance of genuine human connection in leadership. Tune in for a conversation that promises to inspire and empower.
Susanne Biro is a coach to C-suite and executive-level leaders. She is also a senior facilitator, program designer, Forbes and CEO Magazine contributing writer, and a TEDx and keynote speaker. For two decades, Susanne has listened to the inner thoughts, concerns, frustrations, and challenges of thousands of senior-level leaders internationally. She knows the inner life of executive leadership in a way few others could. Susanne’s talent is to identify the key levers within an individual or an organizational system, such that by changing one or two key things, leaders can create a cascade of
positive impacts. The result: her clients obtain greater self-knowledge and advanced self-mastery, which translates into greater leadership effectiveness and concrete business results.
In this preview of the full episode, Susanne Biro and David Fung dive into the transformative power of mindset and self-awareness in leadership. Drawing from her 24 years of experience, she discusses how successful individuals can shift from an inner critic to an inner champion, emphasizing the importance of where we place our attention. Susanne shares practical advice on how to harness our thoughts and feelings to shape our choices and outcomes, ultimately leading to a more fulfilling and effective life. Tune in to discover how to become the person you're proud of and make your dreams a reality.
Susanne Biro is a coach to C-suite and executive-level leaders. She is also a senior facilitator, program designer, Forbes and CEO Magazine contributing writer, and a TEDx and keynote speaker. For two decades, Susanne has listened to the inner thoughts, concerns, frustrations, and challenges of thousands of senior-level leaders internationally. She knows the inner life of executive leadership in a way few others could. Susanne’s talent is to identify the key levers within an individual or an organizational system, such that by changing one or two key things, leaders can create a cascade ofpositive impacts. The result: her clients obtain greater self-knowledge and advanced self-mastery, which translates into greater leadership effectiveness and concrete business results.
In this clip, I dive into the concept of personal mission and how it can transform the way we perceive our jobs. My conversation with Allister Frost explores the idea of reframing your role to find deeper meaning and motivation. Whether you're a communications manager, a cleaner, or a stay-at-home parent, discover how your work contributes to a greater purpose and how recognizing this can fuel your passion and drive. Tune in to learn how to uncover your personal mission and make every day at work more fulfilling.
"The Courage to Question" delves into the power of curiosity and the importance of challenging the status quo. Join us as we explore how asking the right questions can lead to innovation, personal growth, and a deeper understanding of the world around us. Discover the stories of those who dared to question and the transformative impact it had on their live
Most leaders think they’re ready for the future—but are they?
Forget everything you thought you knew about leadership. By 2025, the rise of AI means traditional leadership is dead, replaced by a critical demand for uniquely human skills. Learn how to navigate this seismic shift and cultivate the empathetic, innovative, and strategic mindset that truly leads in the age of intelligent machines.
In this episode, former Microsoft marketing executive Allister Frost shares how to build a Future Ready Mindset and thrive in an era of constant change and AI disruption.
Discover why adaptability beats experience, what it really takes to stay relevant, and how leaders can turn uncertainty into opportunity.
🔑 In this episode:
Why “business as usual” is the riskiest strategy of all
How to lead through exponential change without losing your edge
The mindset shifts AI is forcing on leaders right now
Practical steps to build resilience and embrace transformation
👉 Don’t just survive—learn how to lead with confidence in the age of AI.
Chapters
00:00 Embracing Change in Leadership
03:06 The Future Ready Mindset
06:02 Understanding Resistance to Change
08:48 The Importance of Personal Mission
11:41 Finding Your Personal Mission
14:46 Self-Respect and Motivation
17:32 The Impact of AI on Work
20:06 Human Superpowers vs. AI
23:04 Curiosity and Innovation
25:34 Courage in Leadership
28:11 The Risks of Change
Most leaders think they’re delivering great customer experiences but are they really? In this episode, Marc Haine breaks down why so many leaders fail at putting customers first, what it takes to build loyalty in today’s world, and the leadership mindset shifts that separate average managers from transformational leaders.
If you’ve ever wondered why your customers aren’t sticking around or why your team isn’t as inspired as you’d like—this conversation is your playbook for change.
🔑 Topics we cover:
The #1 mistake leaders make when it comes to customer experience
Why “managing” your people is killing their potential
The leadership habits that inspire loyalty and trust
How to shift from reactive leadership to proactive culture-building
Real stories from Marc Haine’s decades of leadership experience
🎧 Tune in now and learn how to lead with purpose, inspire your people, and create customer experiences that last.
Chapters
00:00 Introduction to Mark Haine and His Journey
03:14 Theater as a Business Metaphor
06:20 Creating Customer Experiences
09:01 Leadership in the Service Industry
11:58 From Fixing to Innovating Culture
16:33 Embracing Mistakes and Accountability
18:21 The Power of Innovation and Creativity
20:20 Leveraging Employee Strengths
21:43 Understanding Employee Potential
23:09 The Importance of Leadership Awareness
27:43 Identifying Core Issues in Leadership
29:19 The Value of Humility in Leadership
30:47 Discovering Superpowers and Collaboration
This is a preview of an upcoming interview with the one and only Marc Haine.
Marc Haine is a globally recognized customer and employee experience expert, keynote speaker, and author of Lights! Camera! Action!, with over 35 years of experience in hospitality, retail, and leadership across service industries. As founder of Marc Haine Live and Experience Leadership: The Small Business Podcast, he's known for blending humor, operational excellence, and theatrical flair to help teams deliver jaw‑dropping experiences. Marc challenges organizations to “dare to be the exception” by building purposeful, service-first cultures rooted in love, kindness, and generosity.
Join Marc Haine and me as we dive into the art of leadership and the pivotal role of customer and employee experience in business success. Discover how to create jaw-dropping experiences and transform your leadership approach. Perfect for leaders eager to innovate and inspire.
From Olympic wrestling to Pro Football glory to the stage as a leadership speaker—Bob Molle’s journey is a masterclass in grit, reinvention, and resilience.
Bob Molle is the only Canadian athlete to win both an Olympic medal in wrestling and a Grey Cup championship in football. Today, he's a bestselling author, keynote speaker, and leadership coach who helps teams and executives grow through discomfort and lead with purpose.
Listen to the full episode here:
Apple: https://podcasts.apple.com/ca/podcast/coachful-coaching-leadership-podcast/id1682682151?i=1000705908258
Spotify: https://open.spotify.com/episode/74iGEyUqC0rjlmxDL5iVdG?si=iHf2Hf0sT9S6Tz74YzSLhQ
From Olympic wrestling to Pro Football glory to the stage as a leadership speaker—Bob Molle’s journey is a masterclass in grit, reinvention, and resilience.Bob Molle is the only Canadian athlete to win both an Olympic medal in wrestling and a Grey Cup championship in football. Today, he's a bestselling author, keynote speaker, and leadership coach who helps teams and executives grow through discomfort and lead with purpose.
Listen to the full episode here:
Apple: https://podcasts.apple.com/ca/podcast/coachful-coaching-leadership-podcast/id1682682151?i=1000705908258
Spotify: https://open.spotify.com/episode/74iGEyUqC0rjlmxDL5iVdG?si=iHf2Hf0sT9S6Tz74YzSLhQ
Listen to the full episode with Nithya Ramachandran:
Apple: https://podcasts.apple.com/ca/podcast/coachful-coaching-leadership-podcast/id1682682151?i=1000677963282
Spotify: https://open.spotify.com/episode/6G2AQDwGK9VxQy0SWeY6gb?si=WV2s1yV0QQWwAKMkG3CYvA
Listen to the full episode with Nithya Ramachandran:
Apple: https://podcasts.apple.com/ca/podcast/coachful-coaching-leadership-podcast/id1682682151?i=1000677963282
Spotify: https://open.spotify.com/episode/6G2AQDwGK9VxQy0SWeY6gb?si=WV2s1yV0QQWwAKMkG3CYvA
Listen to the full interview with Markus van Alphen:
Spotify: https://open.spotify.com/episode/2C6eqLBnjo2zfoxB9nOzOq?si=cxVExqD3RQuDBmn6u6FBDg
Apple: https://podcasts.apple.com/ca/podcast/coachful-coaching-leadership-podcast/id1682682151?i=1000700022537
Listen to the full interview with Charles Stevens:
Spotify: https://open.spotify.com/episode/7JBxR2VRULjcnkg4qUxDnW?si=3t0JDBkHRmi3f8aElXpTJg
Apple: https://podcasts.apple.com/ca/podcast/coachful-coaching-leadership-podcast/id1682682151?i=1000700303868
Feeling stuck at the top? In this episode, certified coach and consultant Michelle Von Ruden shares how self-leadership and clarity can unlock your next level. Discover how senior leaders can shift from burnout and doubt to purpose and impact. Listen for powerful stories, mindset shifts, and practical tips from a seasoned leadership expert.
🔗 Michelle's website: https://vonrudencc.com
Chapters
00:00 Introduction to Leadership Coaching
00:58 Defining Leadership vs Management
02:05 The Importance of Continuous Growth
03:28 Michelle's Journey to Coaching
05:14 Experiences That Shaped Michelle's Perspective
07:50 The Moment of Change
10:14 Becoming a Maxwell Certified Coach
14:02 Real-World Applications of Coaching
16:10 Resilience as a Choice
17:44 Overcoming Adversity
21:19 Future Aspirations and Impact
Listen to the full interview with Markus van Alphen:
Spotify: https://open.spotify.com/episode/2C6eqLBnjo2zfoxB9nOzOq?si=cxVExqD3RQuDBmn6u6FBDg
Apple: https://podcasts.apple.com/ca/podcast/coachful-coaching-leadership-podcast/id1682682151?i=1000700022537
Think you know how salaries really work? Think again.In this episode of the Coachful Coaching Leadership Podcast, I sit down with John Gates, seasoned recruiter and founder of Salary Coach, to reveal what most leaders and candidates get wrong about compensation. From the unspoken rules behind salary decisions to strategies for negotiating from a position of clarity, John breaks it all down.
📌 Learn more about John Gates: https://www.linkedin.com/in/johngates-salarycoach🌐 Salary Coach: https://salarycoach.com/
Chapters
00:00 Introduction to Salary Coaching
00:59 The Journey to Becoming a Salary Coach
04:34 The Taboo of Discussing Compensation
06:10 Overcoming Fear in Negotiations
14:19 Building Value During Interviews
19:29 The Role of AI in Negotiation
22:13 Understanding Leverage in Negotiations
25:25 Common Mistakes in Salary Negotiation
Listen to the full interview with Charles Stevens:
Spotify: https://open.spotify.com/episode/7JBxR2VRULjcnkg4qUxDnW?si=3t0JDBkHRmi3f8aElXpTJg
Apple: https://podcasts.apple.com/ca/podcast/coachful-coaching-leadership-podcast/id1682682151?i=1000700303868
What happens when you stop managing and start leading? In this episode, I sit down with William Charles Davis, executive coach and author of The Ultimate Leadership Blueprint, to explore how leaders can inspire without controlling, build trust without micromanaging, and create culture without compromise.
We get into:
The most common leadership mistakes (and how to fix them)
Why control kills motivation
How to lead high-performance teams through trust and clarity
🔗 Learn more:
Website: https://www.williamcdavis.net
LinkedIn: https://www.linkedin.com/in/williamcharlesdavis/
Book: The Ultimate Leadership Blueprint
Chapters
00:00 Introduction to Leadership and Barbecue
02:37 The Foundation of Leadership: Personal Relationships
05:32 The Leadership Crisis: Understanding the Disconnect
09:57 Leading Without Managing: The Importance of Relationships
12:54 The Power of Storytelling in Leadership
18:01 Building a Personal Leadership Style
24:48 Empowering Your Team: They Are Not Your Competition
29:04 The Importance of One-on-Ones in Leadership