Business with the Donnos

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Business with the Donnos

Jade Donno

16 episodes

2 months ago

Send us a text "Breaking the System: Why Processes Matter" explores the transformative power of well-designed business processes through the candid lens of a father-daughter business team. When Paul initially built his accountancy practice, everything remained locked in his head - a common entrepreneurial trap that creates an invisible ceiling on growth. Enter Jade, who implemented systematic processes that helped triple the business. The episode reveals how proper processes aren't just abou...

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Entrepreneurship

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Send us a text "Breaking the System: Why Processes Matter" explores the transformative power of well-designed business processes through the candid lens of a father-daughter business team. When Paul initially built his accountancy practice, everything remained locked in his head - a common entrepreneurial trap that creates an invisible ceiling on growth. Enter Jade, who implemented systematic processes that helped triple the business. The episode reveals how proper processes aren't just abou...

Show more...

Entrepreneurship

Episodes (16/16)

Business with the Donnos

Breaking the System: Why Processes Matter

Send us a text "Breaking the System: Why Processes Matter" explores the transformative power of well-designed business processes through the candid lens of a father-daughter business team. When Paul initially built his accountancy practice, everything remained locked in his head - a common entrepreneurial trap that creates an invisible ceiling on growth. Enter Jade, who implemented systematic processes that helped triple the business. The episode reveals how proper processes aren't just abou...

2 months ago

26 minutes

Business with the Donnos

Your Business Can't Afford to Say Yes to Everything

Send us a text Have you ever felt guilty saying "no" to a potential client or business opportunity? You're not alone. As business owners, we're conditioned to chase every pound and please every customer—but what if this approach is actually holding you back? In this candid conversation, we pull back the curtain on one of the most challenging yet powerful business skills: the ability to say "no." We share real examples from our own practice, including the recent decision to turn down a client...

2 months ago

32 minutes

Business with the Donnos

Family Business Game-Changers

Send us a text Ever noticed how successful entrepreneurs like Richard Branson seem to have endless time while running massive companies? Their secret isn't superhuman productivity—it's strategic delegation. After encountering a relaxed business owner at an exclusive golf club who credited his personal assistant for his balanced life, we decided to take the plunge ourselves. Enter Nicole from My PA, who in just her first week has transformed how we manage our time and mental energy. Tho...

2 months ago

30 minutes

Business with the Donnos

"I Don't Make Dad Jokes" and Other AI Impossibilities

Send us a text The AI revolution isn't just for tech giants—it's transforming how small businesses operate right now. In this eye-opening conversation, Jade and Paul Dono break down the practical ways artificial intelligence is already working behind the scenes in businesses of all sizes, and how savvy entrepreneurs can harness its power without complex technical knowledge. Discover how a simple plumber's business can be completely transformed through AI-powered booking systems, automated pa...

3 months ago

29 minutes

Business with the Donnos

The Great Work Debate: Home vs Office

Send us a text The workplace has undergone a seismic shift since 2020, leaving business owners grappling with fundamental questions about where and how their teams should work. Jade and Paul Dono tackle this pivotal debate with refreshing honesty and practical insights from both sides of the generational divide. Drawing from their experience running One Accounts through the pandemic—where they achieved remarkable 67% growth during remote working—the father-daughter duo dismantles outdated th...

3 months ago

29 minutes

Business with the Donnos

Why Smart Business Owners Embrace VAT Instead of Fighting It

Send us a text Fear of crossing the VAT threshold is stunting the growth of countless UK small businesses. We've witnessed business owners take drastic measures—including temporarily shutting down operations—just to stay below the £90,000 mark and avoid VAT registration. This mindset creates an artificial ceiling that prevents scaling, expansion, and ultimately, success. The apprehension typically stems from misconceptions about what VAT registration actually means for a business. Many fear ...

3 months ago

33 minutes

Business with the Donnos

How to Actually Enjoy Your Holiday When You Own a Business

Send us a text Ever wondered how to take a proper holiday when your business relies on you? For family businesses, this challenge multiplies when several key people want to vacation together. How do you keep operations running smoothly while actually enjoying your time away? This episode tackles the real struggle business owners face when planning time off. We share candid stories about our upcoming family cruise and how we've prepared our team to handle things while five of us are simultane...

4 months ago

33 minutes

Business with the Donnos

Charge What You're Worth (Before You Burn Out)

Send us a text Struggling to price your services confidently? You're not alone. This candid conversation between Jade and Paul Dono tackles the widespread problem of business owners undervaluing their expertise and time. We've noticed a pattern across our client base—and in our own accounting practice—where small business owners consistently undercharge, overdeliver, and ultimately burn out. Drawing from real examples, we explore why so many entrepreneurs fall into this trap and how it creat...

4 months ago

40 minutes

Business with the Donnos

Apprenticeship vs University: Finding the Right Path

Send us a text The age-old question of whether to pursue university education or an apprenticeship remains a pivotal decision for young people and businesses alike. After attending an enlightening debate at Cambridge University on whether graduates can compete in today's job market, we found ourselves on opposite sides of the argument – Paul championing apprenticeships while Jade defended the value of university degrees. Drawing from our direct experience employing apprentices at One Account...

4 months ago

38 minutes

Business with the Donnos

Theatre Chairs and Popcorn: Making Balance Sheets Make Sense

Send us a text The heartbeat of your business isn't your profit and loss statement—it's your balance sheet. We pull back the curtain on this misunderstood financial document that reveals the true strength of your company. While most small business owners obsess over turnover figures, we explore why focusing solely on profit can lead to disaster if your balance sheet isn't healthy. Paul breaks down the critical components in plain English: assets (what you own), liabilities (what you owe), an...

4 months ago

31 minutes

Business with the Donnos

The Essential Guide to KPIs for Family Business Success

Send us a text Key Performance Indicators offer a tangible way to measure business performance and track progress toward growth goals. We pull back the curtain on how these metrics can transform decision-making and provide early warning systems for potential problems. • Pick three key KPIs to monitor monthly for most businesses • Financial KPIs include gross profit percentage, net profit percentage, and staff wages to turnover ratio • Stock turnover rate is crucial for retail businesses to a...

4 months ago

39 minutes

Business with the Donnos

Episode 5 - Dealing with Change – Without Losing Your Head (or Your Team)

Send us a text In this week’s episode of Business with the Donnos, we’re diving into one of the biggest challenges in any business – dealing with change (and not losing your team – or your sanity – in the process). Paul admits he’s got a habit of making changes on the fly (usually without telling anyone), which drives Jade completely up the wall. From switching systems with no warning to "having a new idea every Monday," it's a miracle she’s still here with a full head of hair. Expect some hi...

5 months ago

34 minutes

Business with the Donnos

Episode 4 - Moving Offices - The good, the bad and the bubble wrap

Send us a text This week on Business with the Donnos, we’ve been surrounded by boxes, cables, and more keyboards than we care to admit – because we’re moving offices! In this episode, we share the highs, lows, and hard-earned lessons from relocating our family business to The EpiCentre in Haverhill – with a big shout out to their brilliant team for making the transition smoother. We cover: Why we decided to moveWhat we wish we’d known beforehandHow to keep your business running mid-moveWhen t...

5 months ago

34 minutes

Business with the Donnos

Episode 3 - What Great Customer Service Actually Looks Like

Send us a text This week on Business with the Donnos, we’re diving into all things customer service – the good, the bad, and the unforgettable. We’re sharing our own experiences (including a few horror stories), what we discussed in our latest team meeting, and why amazing customer service is at the heart of everything we do – especially in a family-run business. From AI chatter to real human connection, we explore why robots can't replace kindness. Plus: 💥 Jade eliminates her husband J...

5 months ago

35 minutes

Business with the Donnos

Episode 2 - Is It Worth It? – The Truth About Industry Events

Send us a text In this episode, we’re fresh from attending two very different industry events – and we’re unpacking the good, the bad, and the slightly awkward! We chat about what we actually got out of these days away from the office, from making genuine connections to getting inspired (and slightly overwhelmed). Whether you’re a seasoned networker or wondering if events are just a day of free pens and bad coffee – this one’s for you. Plus: 🎤 Jade shares a hilarious story involving an ...

5 months ago

31 minutes

Business with the Donnos

Episode 1 - Our Business, Our Chaos

Send us a text 🎙️ Episode 1: Meet the Donnos – Our Business, Our Chaos Welcome to the very first episode of Business with the Donnos – the podcast where family meets business and things get a little bit chaotic (in the best way). We’re lifting the lid on who we are, how we accidentally (and sometimes chaotically) built an award-winning accountancy firm, and why we’ve decided to hit record and invite you along for the ride. In this episode: 🧠 Why we’re starting a podcast (and what you’ll...

6 months ago

24 minutes