Send us a text "Breaking the System: Why Processes Matter" explores the transformative power of well-designed business processes through the candid lens of a father-daughter business team. When Paul initially built his accountancy practice, everything remained locked in his head - a common entrepreneurial trap that creates an invisible ceiling on growth. Enter Jade, who implemented systematic processes that helped triple the business. The episode reveals how proper processes aren't just abou...
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Send us a text "Breaking the System: Why Processes Matter" explores the transformative power of well-designed business processes through the candid lens of a father-daughter business team. When Paul initially built his accountancy practice, everything remained locked in his head - a common entrepreneurial trap that creates an invisible ceiling on growth. Enter Jade, who implemented systematic processes that helped triple the business. The episode reveals how proper processes aren't just abou...
Episode 3 - What Great Customer Service Actually Looks Like
Business with the Donnos
35 minutes
5 months ago
Episode 3 - What Great Customer Service Actually Looks Like
Send us a text This week on Business with the Donnos, we’re diving into all things customer service – the good, the bad, and the unforgettable. We’re sharing our own experiences (including a few horror stories), what we discussed in our latest team meeting, and why amazing customer service is at the heart of everything we do – especially in a family-run business. From AI chatter to real human connection, we explore why robots can't replace kindness. Plus: 💥 Jade eliminates her husband J...
Business with the Donnos
Send us a text "Breaking the System: Why Processes Matter" explores the transformative power of well-designed business processes through the candid lens of a father-daughter business team. When Paul initially built his accountancy practice, everything remained locked in his head - a common entrepreneurial trap that creates an invisible ceiling on growth. Enter Jade, who implemented systematic processes that helped triple the business. The episode reveals how proper processes aren't just abou...
