Mohammad Yousaf, Chief of Operations and Technology at National Mortgage Insurance Corporation, joins host Mudassar Malik to discuss how trust, alignment, and disciplined technology choices drive lasting transformation in financial services. Mohammad traces his path from telecom engineering into banking and mortgage finance, explaining why he moved from building technology to shaping business strategy. He highlights how lessons from team sports shaped his leadership style, where trust ...

Rohit Prabhakar, Global Head of Experiences & Capabilities at Visa, joins Mudassar Malik on Behind the Growth to explore how leaders can move from AI add-ons to AI-native marketing ecosystems that deliver hyper-personalized experiences at scale. With a career spanning technology, product, and marketing, Rohit grounds the discussion in two priorities: customer obsession and business enablement. He outlines a two-track AI adoption model: use AI as a partner to incrementally improve existin...

Valerie McMurtry, President & CEO of Children’s Aid Foundation of Canada, joins Mudassar Malik on Behind the Growth to discuss how purpose-driven leadership, data, and partnerships are reshaping outcomes for children and youth in care. Drawing from her experience leading Canada’s largest charity in this space, Valerie explains how aligning mission, strategy, and innovation drives measurable change. The conversation begins with Valerie’s career journey from corporate marketing to th...

Brian Shickluna, Director of Software Engineering at Staples Canada, joins Mudassar Malik on Behind the Growth to unpack the leadership principles and organizational design strategies that have shaped his career. Drawing on experience from startups to large enterprises, Brian shares what it really takes to build and scale high-performing engineering teams. The conversation begins with Brian’s reflections on his career path and how working across industries taught him the value of seein...

Naresh Babu, AI Technology Leader and Digital Transformation Specialist at mobileLIVE, joins Mudassar Malik to unpack the tough decisions behind core banking modernization. Together, they explore how leaders can balance customer demands, operational resilience, and the rising costs of legacy systems. Naresh shares how his early career as a COBOL developer shaped his understanding of resilience and why banks today must rethink their technology stacks to stay competitive. He highlights t...

Zahid Salman, President and CEO at GreenShield, joins Imran Mian on Behind the Growth to unpack the strategy behind building Canada’s first payer-provider platform, and how a nonprofit model is enabling innovation at enterprise scale. Zahid opens with the personal experiences that shaped his purpose-driven approach to leadership and shares how he moved from a traditional actuarial career into healthcare transformation. He breaks down GreenShield’s initial hypothesis: that Canadians wou...

Janet Sherlock, Founder & CEO at Org.Works, joins Mudassar Malik on Behind the Growth to challenge how most companies approach transformation, org design, AI strategy, and why their structures are often built to fail. Drawing from her executive experience and doctoral research, Janet breaks down what she calls “the hidden architecture” that shapes performance across every level of an enterprise. The conversation starts with a critique of role bloat at the top, like Chief Digital Of...

Hanni Doch, VP of Digital Technology, joins Mudassar Malik on Behind the Growth to explore what enterprise transformation really looks like when it's done sustainably, incrementally, and with an eye toward value—not buzzwords. With experience spanning telecom, insurance, banking, and retail, Hanni brings a grounded view into why so many digital initiatives fall short and how leaders can avoid those traps. He opens with a sharp critique of the “big bang” approach to transformation, argu...

Charu Pujari, Vice President of Engineering and Data Science at Loblaw Digital, joins Imran Mian on Behind the Growth to break down what it really takes to architect enterprise systems that move fast, scale reliably, and stay relentlessly focused on the customer. Opening the conversation with insights into his early shift from data science into engineering, Charu shares hard-won lessons on engineering for scale. Having learned the hard way that scale cannot be an afterthought, Charu emphasiz...

Akua Mensah, Senior Director of Process Engineering & Business Enablement at CIBC, joins host Mudassar Malik on this episode to explore the real drivers of transformation—and why soft skills aren’t just a “nice to have,” but a strategic necessity. Drawing from her work leading process design, service improvement, and enterprise change across banking and consulting, Akua brings a grounded perspective on how large organizations actually move forward. The conversation begins with how Akua’s...

Sid Kumar, Head of Global GTM Strategy & Planning at Databricks, joins host Mudassar Malik on Behind the Growth to unpack what it really takes to design and run a connected go-to-market engine—one that aligns across marketing, sales, customer success, and operations, from first touch to renewal. Sid shares hard-earned lessons from leading GTM functions at CA Technologies, Amazon, HubSpot, and now Databricks. He walks through what it means to think of go-to-market as a closed-loop s...

Hamza Qamar, Senior Director of Product, Innovation & Design at mobileLIVE, joins Mudassar Malik on Behind the Growth to break down what it really takes to lead product innovation inside enterprise environments—and why technical talent alone doesn’t cut it. Starting with a story from his early days as a software engineer, Hamza explains how a single round of informal user conversations reshaped not only a feature, but his entire approach to product leadership. Throughout th...

Justin Bundick, Managing Director of AI and Data Transformation at Southwest Airlines, joins host Imran Mian to explore the real-world complexities of scaling AI in one of the world’s most operationally intense industries. With a focus on turning experimentation into enterprise impact, Justin outlines what most organizations overlook when moving beyond pilots—highlighting the critical role of infrastructure, data readiness, governance, and change management. He shares the story behind the Le...

Vipul Lalka, Vice President of Canadian Personal Banking Digital Transformation and Strategy at TD, joins Behind the Growth to discuss how technology is reshaping banking. He breaks down the challenges and opportunities in driving digital adoption, from modernizing legacy systems to meeting evolving customer expectations. He shares insights on TD’s approach to digital strategy—balancing innovation with security, enhancing customer experiences, and staying ahead in a competitive landscape. Vi...

In this episode of Behind the Growth, Imran Mian speaks with Shalu Bains, Chief Information and Analytics Officer at Trillium Health Partners, about the vital role of technology and analytics in modern healthcare. Shalu shares how her non-clinical background enables her to drive impactful change through data-driven solutions, emphasizing the importance of understanding client needs and supporting them through technological transitions. She highlights the effectiveness of co-designing solution...

In this episode of Behind the Growth, host Imran Mian speaks with Saby Waraich, CIO and CISO at Clackamas Community College, about transformative leadership and the evolving role of technology in education. Saby shares his unique leadership framework, CARES (Communicate, Adapt, Relationships, Empathy, Stay Calm), which emphasizes compassion and adaptability in navigating organizational change. He delves into the pitfalls of fear-based management and explains how trust and empowerment drive me...

In this episode of Behind the Growth, Holly Heglin, Head of AI Product & Strategy at Layer 6 AI discusses AI innovation and operational transformation with host Imran Mian. A seasoned leader in AI strategy and governance, Holly dives into the critical challenges of scaling AI solutions in heavily regulated environments like banking, balancing the need for innovation with stringent governance. She discusses how organizations can address these challenges through agile approaches and strong ...

In this episode of Behind the Growth, Dr. Brian Gardner, Interim CIO for the City of Dallas, discusses cybersecurity and the unique challenges of managing a diverse IT department in the public sector. Drawing from his transition from forensic accounting to IT leadership with host Imran Mian, he details his passion for information security and public service, highlighting the importance of balancing cybersecurity, digital transformation, and AI initiatives within limited budgets. Dr. Ga...

Julie Lane, Global Head of Ways of Working in Financial Services at AWS, joins host Imran Mian on Behind the Growth to discuss the evolution of financial services. Julie shares insights from her 20-year career, focusing on digital transformation. She notes the shift from branch-first to digital-first banking and the rise of mobile engagement. Julie discusses the complexities of regulations, legacy technology, and customer expectations. She advises a proactive approach to regulatory chang...

In this episode of Behind the Growth, Davood Shamsi, Executive Director at JPMorganChase, shares his journey from academia to industry in the field of AI and machine learning. Davood discusses the importance of understanding business problems before applying AI solutions. He emphasizes the need to dig deep into the core issues, often uncovering better solutions than initially proposed. He also highlights the value of optimization techniques in refining AI model outputs, using examples fr...