Akua Mensah on Why Soft Skills Aren’t a ‘Nice to Have’ Anymore

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Behind the Growth

mobileLIVE

73 episodes

1 month ago

Mohammad Yousaf, Chief of Operations and Technology at National Mortgage Insurance Corporation, joins host Mudassar Malik to discuss how trust, alignment, and disciplined technology choices drive lasting transformation in financial services. Mohammad traces his path from telecom engineering into banking and mortgage finance, explaining why he moved from building technology to shaping business strategy. He highlights how lessons from team sports shaped his leadership style, where trust ...

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Business

Technology,

Management

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Akua Mensah on Why Soft Skills Aren’t a ‘Nice to Have’ Anymore

Behind the Growth

37 minutes

6 months ago

Akua Mensah on Why Soft Skills Aren’t a ‘Nice to Have’ Anymore

Akua Mensah, Senior Director of Process Engineering & Business Enablement at CIBC, joins host Mudassar Malik on this episode to explore the real drivers of transformation—and why soft skills aren’t just a “nice to have,” but a strategic necessity. Drawing from her work leading process design, service improvement, and enterprise change across banking and consulting, Akua brings a grounded perspective on how large organizations actually move forward. The conversation begins with how Akua’s...