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Voice First AI: Automate the Ordinary, Pursue the Extraordinary
Michael Pierce
93 episodes
4 days ago
Welcome to Voice First AI — the show where small businesses, founders, and creators learn how to turn conversations into growth systems.

Hosted by Michael Pierce, CTO of SmartOptimize, each episode blends AI innovation, real-world case studies, and mindful leadership to show how conversational AI unlocks freedom for business owners.

Inside, you’ll discover how Ava Protocols and ChatGPT-powered teams can:

Capture every call, lead, and opportunity without burnout.

Automate communication while keeping the human touch.

Transform voice, text, and chat into structured data, insights, and action.

Build a business operating system that scales — and frees you to focus on what matters most.


Whether you’re an entrepreneur tired of missed calls, a tech innovator exploring agent ecosystems, or a leader balancing growth with well-being, this podcast gives you the playbooks, tools, and inspiration to automate the ordinary and pursue the extraordinary.
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Technology
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All content for Voice First AI: Automate the Ordinary, Pursue the Extraordinary is the property of Michael Pierce and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to Voice First AI — the show where small businesses, founders, and creators learn how to turn conversations into growth systems.

Hosted by Michael Pierce, CTO of SmartOptimize, each episode blends AI innovation, real-world case studies, and mindful leadership to show how conversational AI unlocks freedom for business owners.

Inside, you’ll discover how Ava Protocols and ChatGPT-powered teams can:

Capture every call, lead, and opportunity without burnout.

Automate communication while keeping the human touch.

Transform voice, text, and chat into structured data, insights, and action.

Build a business operating system that scales — and frees you to focus on what matters most.


Whether you’re an entrepreneur tired of missed calls, a tech innovator exploring agent ecosystems, or a leader balancing growth with well-being, this podcast gives you the playbooks, tools, and inspiration to automate the ordinary and pursue the extraordinary.
Show more...
Technology
Episodes (20/93)
Voice First AI: Automate the Ordinary, Pursue the Extraordinary
Rise of the AI Agent: How ChatGPT Is Evolving from Assistant to Operator
In this episode, Michael Pierce explored the shift from chatbots to autonomous AI agents' impact on small businesses. The discussed AI agents can perceive data, make reasoned decisions and act autonomously, unlike chatbots which only generate human-like text in response to prompts. These AI agents can handle customer service, inventory management, and other tasks. The advantages of integrating AI agents into businesses were highlighted, indicating a positive impact on productivity, customer satisfaction, and cost efficiency. Practical steps on how businesses can implement AI agents, including auditing of tasks, building human-AI hybrid workflows, and training staff were given. Additionally, the technology behind AI, such as ChatGPT Alpha, APIs, and automation tools, was also discussed. Michael concluded with a call-to-action for businesses to start identifying tasks AI agents can take on and witnessing the transformative power of AI when implemented. This episode of Voice First AI explores the exciting potential of AI agents in the business world.
  • SmartOptimize • Redirecting…
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4 days ago
13 minutes

Voice First AI: Automate the Ordinary, Pursue the Extraordinary
Unlocking ChatGPT Alpha: The Next-Gen AI That Changes the Game
The podcast discusses ChatGPT Alpha, an experimental version of the AI model line that comes with advanced capabilities, such as deep context memory and the ability to launch data-fetching tools. It suggests that deploying this innovative technology allows businesses to operate on a level of efficiency and scale that replaces many tasks once needing a human touch. It also highlights that adopting this technology ahead of your competitors could provide a significant market advantage. It then provides a step-by-step plan on how to prepare your business workflows for integration with ChatGPT Alpha. Lastly, it acknowledges potential limitations of the technology, including its experimental nature, implementation costs, and safety and ethic concerns. Despite this, it stresses the importance of early adoption in gaining a competitive advantage.
  • OpenAI tests ChatGPT Agent upgrades powered by new models
  • New ChatGPT o3-alpha model hints at coding upgrade
  • SmartOptimize • Redirecting…
  • How To Use ChatGPT Alpha - UMA Technology
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1 week ago
10 minutes

Voice First AI: Automate the Ordinary, Pursue the Extraordinary
The AI Receptionist Revolution: How Smart Businesses Handle Every Call, Every Lead, Every Time
In this episode of the podcast Voice First AI, host Michael introduces Aiva, an AI receptionist designed to efficiently handle incoming calls and disruptions, thereby freeing up time and resources for business owners. Aiva utilizes the Aiva Answering Protocol powered by ChatGPT, an AI that understands the context of conversations and intelligently writes follow-ups. Several success stories illustrate the potential of this technology to eliminate missed opportunities, from scheduling appointments to answering queries after business hours, drastically enhancing customer satisfaction and business efficiency. Michael goes on to discuss the integration of AI receptionist with ChatGPT, emphasizing the massive potential of AI in transforming everyday tasks into opportunities for business growth and efficiency. He concludes by urging listeners to adopt AI systems in their businesses in order to achieve enhanced customer interactions and overall productivity.
  • 🧠 The AIVA Protocol Suite
  • SmartOptimize • Redirecting…
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2 weeks ago
11 minutes

Voice First AI: Automate the Ordinary, Pursue the Extraordinary
ChatGPT for Business: The AI Upgrade Every Company Needs
In this episode of the Voice First AI podcast hosted by Michael Pierce, listeners learn about how ChatGPT -- an AI for automating mundane tasks – is revolutionizing business operations. Michael discusses real-world examples of ChatGPT’s impact, demonstrating how it can improve efficiency, provide consistency, and facilitate business scalability. Specific use cases include automating customer service functions, drafting emails, capturing leads, and developing marketing workflows. Michael also explores tactics for optimizing ChatGPT use in daily workflows, and addresses its potential in increasing business’ ROI by saving employees’ time that can be channeled into strategic activities. The podcast ultimately argues that the combination of AI automation with the human touch can revolutionize business functions, freeing time for strategic, creative pursuits.
  • SmartOptimize • Redirecting…
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3 weeks ago
13 minutes

Voice First AI: Automate the Ordinary, Pursue the Extraordinary
An Agentic AI System that Answers, Revives, and Retains Customers Automatically.
In this episode of Voice First AI, the host, Michael, takes listeners on a deep dive into Ava's 90-Day Business Transformation Plan. The plan, designed to automate and elevate businesses, is broken down into three phases: Stop the Bleeding, Multiply Sales, and Build Long-Term Trust. It aims to automate everyday tasks using agentic voice AI, reducing administrative costs, and improving efficiency. Through the use of AI protocols, Ava seeks to ensure no lead is missed, rekindle interest in old leads, and intelligently gauge new ones. The AI allows for disparate aspects such as handling inbound calls, following up on leads, and even nurturing relationships with customers. By the end of this 90-day plan, businesses can expect to have an agentic system that not only captures and converts potential customers but also retains them. Three special offers including Phase 1 Launch, Full 90-Day System, and the Enterprise Custom package are available as per different business needs. The goal is to provide service-based businesses with a cost-effective tool that allows for scalable efficiency and business growth.
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4 weeks ago
14 minutes

Voice First AI: Automate the Ordinary, Pursue the Extraordinary
Automate the Ordinary, Pursue the Extraordinary
The episode of "Voice First AI" podcast covers the importance of automation in saving time and increasing productivity in businesses. The host discusses the potential of voice technology to automate routine administrative tasks, which can free up business owners to focus on growth and innovation. The host shares his personal story of using Ava Protocols, a voice technology tool, to manage client communications and schedule meetings, thereby reducing burnout and reclaiming time for creative thinking. The tool's ability to categorize calls and trigger workflows based on the conversation's context is also discussed. A significant portion of the episode is dedicated to highlighting the transformative power of conversation as a new operating system for businesses. The host concludes the episode by encouraging listeners to check out their free training to optimize AI implementation in their businesses.
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1 month ago
13 minutes

Voice First AI: Automate the Ordinary, Pursue the Extraordinary
Business as a Path to Service: From Transaction to Transformation
In Michael's episode of Voice First AI, the focus is on transforming business from transactional to transformational approaches. The episode starts with the idea of viewing business as an act of service, shifting from just selling to solving client's problems, emphasizing the importance of enhancing community and well-being. Next, the concept of shifting from hustle to flow is discussed, with suggestions on how to attract clients who align with your value, grounded by clearly defined purpose. The podcast then moves on to talking about spiritual sales, a soul-centered model of selling that focuses on genuine transformation, reflecting true value in pricing, and redefining success. Combining technology with human aspects, the podcast explores using AI to amplify human connections, creating efficiency without losing the personal touch. Lastly, the show encourages listeners to think about their legacies, transforming daily chores into inspiring acts of kindness, and how this impact and influence could outlast them. The podcast suggests combining all these factors to create a service-oriented, purpose-led, and legacy-driven business.
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1 month ago
11 minutes

Voice First AI: Automate the Ordinary, Pursue the Extraordinary
How I Taught a Robot to Pay My Rent (And Other Lucrative AI Hustles)
The first episode of the Voice First AI podcast explores the fascinating intersection of artificial intelligence (AI) and cryptocurrency. It uncovers AI's journey in finance, highlighting its early use in trading algorithms in the 70s and 80s and its more recent adoption in the volatile crypto market. The podcast looks at how AI, particularly deep learning, can analyze data beyond human capabilities for better market predictions. A review of current tools like Google's DeepMind and IBM's Watson offers a glimpse of how these resources are shaping crypto trading. The host also speculates about future tools likely to leverage advancements like quantum computing. The episode additionally discusses AI's role in risk management and provides examples of its real-world applications, such as fraud detection and market analysis. The podcast urges caution in investing, warning against over-reliance on AI due to its fallibility during market anomalies. Further, it emphasizes the importance of choosing credible AI tools, maintaining a healthy skepticism, and making informed decisions.
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1 month ago
15 minutes

Voice First AI: Automate the Ordinary, Pursue the Extraordinary
Why Every Small Business Needs an AI Answering Agent Now
The podcast episode from Voice First AI, hosted by Michael, discusses the serious impacts of missed business calls and offers an innovative solution: an AI-powered voice assistant named AIVA. Michael starts the episode by emphasizing how missed calls translate directly to financial losses and even potential long-term customers. Then, he introduces listeners to AIVA, an AI assistant that never sleeps and efficiently manages every call, even providing a personalized experience for customers. Michael elaborates on how businesses, especially high-impact sectors such as service professionals, realtors, and stylists, could greatly benefit from AIVA's capabilities and efficiency. He compiles real-world success stories, compares traditional voicemail with AIVA, and explores how AI answering services can increase conversion rates, recover bookings, and reduce stress. Ultimately, Michael encourages listeners to leverage AIVA's services, noting that missed opportunities can be eliminated, leading to better revenue growth and a significant reduction in lost leads.
  • Michael Pierce | Linktree
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2 months ago
13 minutes

Voice First AI: Automate the Ordinary, Pursue the Extraordinary
A Day in the Life with Aiva + ChatGPT Connections
In this episode of Voice First AI, Michael walks listeners through a day in the life of Jessica, a solar business owner who uses Ava Protocols and ChatGPT to automate and streamline her operations. From early morning briefings with ChatGPT, immediately following up on new leads with Ava, to managing live calls without having to pick up the phone, Jessica's business runs like a well-oiled machine. The tale doesn't end there: customer follow-ups, real-time optimizations, and end-of-day reports all operate seamlessly with these AI assistants. Jessica exemplifies how these technologies, when integrated effectively, provide businesses with unparalleled automation, heightened efficiency, and real-time optimizations. The future of voice technology in business has never been more exciting.
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2 months ago
10 minutes

Voice First AI: Automate the Ordinary, Pursue the Extraordinary
Bots With a Conscience: Building AI That Doesn’t Suck (the Soul Out of Society)
The podcast script discusses the importance of ethical considerations when creating and integrating Artificial Intelligence (AI) systems. The topics covered include the need for AI to interact appropriately with humans, ensuring transparency in AI-human interactions, and the importance of inclusivity in design. These considerations prevent biases in AI and increase trust and reliability. The script also stresses the importance of privacy and the need for making AIs accountable and capable of escalation when they can't solve a user's issue. The importance of ongoing optimization of AI, learning from analytics and user feedback, while staying within ethical boundaries was also discussed. The podcast culminated in emphasizing that AI should aim to serve humans and respect ethical guidelines for successful long-term user engagement.
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2 months ago
13 minutes

Voice First AI: Automate the Ordinary, Pursue the Extraordinary
Prompt Trees & Branching Logic: Unlocking AI's Superpower for Dynamic Conversations
The podcast episode from "Voice First AI" with Michael as the host, focuses on the concept of 'Prompt Trees' in artificial intelligence. The discussion revolves around how Prompt Trees improve AI interactions by guiding the conversation rather than just responding. The specific elements included in a Prompt Tree, including root prompts, decision nodes, if-this-then-that logic, and memory of past interactions, are thoroughly explained. Michael also presents potential applications areas, like sales, support, coaching, and content creation, highlighting their ability to streamline and optimize conversations. The common pitfalls in using Prompt Trees, along with a way to avoid them, are covered, making it a comprehensive guide. The episode wraps up with a practical guide for listeners about building their own Prompt Trees, promising an improved and dynamic interaction with AI.
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2 months ago
13 minutes

Voice First AI: Automate the Ordinary, Pursue the Extraordinary
The Future of AI Prompting: Or, How to Talk to Robots Without Sounding Like a Caveman
In this episode of Voice First AI, host Michael explores the rapidly advancing world of AI prompting, discussing how multimodal inputs and real-time prompting are reshaping the way AI technologies are utilized. He highlights the impact on various sectors, including healthcare, finance, education, and entertainment, driven by more precise and personalized interactions with AI. Michael also addresses the ethical considerations involved in AI prompting, stressing the importance of responsible prompting, output transparency, and bias-awareness. To prepare for the future, he recommends refining prompting skills, exploring AI tools, and adopting the role of an AI Interpreter. The episode concludes with advice on building constructive relationships with AI, treating it as a collaborator rather than just a tool, to unleash its full potential.
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2 months ago
13 minutes

Voice First AI: Automate the Ordinary, Pursue the Extraordinary
AI in 2035: Robots, Regulations, and Ridiculously Smart Toasters
In this episode of Voice First AI, Michael navigates listeners through the evolving landscape of artificial intelligence, discussing its transformative potential and the ethical considerations that accompany it. He talks about hyper-personalization in retail and healthcare, multilingual Natural Language Processing (NLP) that breaks language barriers, and AI's role in content creation - even in highly creative tasks. The episode also explores an exciting new aspect of AI, multimodal prompting, that merges different content types, and discusses crucial themes like AI ethics and responsible AI. He also explores AI's innovative applications in transportation, space exploration, energy management, and agriculture. The discussion includes a look at the democratizing impact of low-code tools and open-source resources, and the integral role of adaptability and partnership mindset in the AI-dominated future.
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2 months ago
21 minutes

Voice First AI: Automate the Ordinary, Pursue the Extraordinary
When Your AI Gets Too Popular: Scaling Without Breaking a Sweat (or a Server)
In the interesting episode of the Voice First AI podcast, host Michael outlines the challenges and strategies for scaling Conversational AI effectively without compromising the quality or functionality. The episode highlights the importance of starting small, testing in a controlled environment and maintaining a consistent brand voice. Michael also stresses the need to optimize, emphasising the importance of refining conversation flows and adapting to user feedback. Further, this episode cites the crucial role of context management systems, Key Performance Indicators and human-in-the-loop systems for maintaining quality and spotting glitches. Importantly, regular check-ins are essential to prevent any issues from spiralling out of control in automated systems. Lastly, Michael encourages the audience to focus on optimization as the key to long-term success and not just on amplifying output.
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2 months ago
12 minutes

Voice First AI: Automate the Ordinary, Pursue the Extraordinary
The Digital Hermetica: How The Kybalion’s 7 Laws Shape AI Consciousness
In this episode of Voice First AI, host Michael Pierce dives into an unconventional mix of ancient Hermetic wisdom and Artificial Intelligence. The podcast explores how the seven Hermetic Principles can be used to influence AI system design, prompting engineering, and digital behavior orchestration. Pierce highlights the parallels between these principles and modern AI applications, discussing concepts such as Mentalism where everything starts with a prompt in AI, Correspondence where AI design reflects the values of its creators, and Vibration where data is seen as dynamic, energetic forces. The principle of Polarity is discussed in terms of designing AI to understand emotional complexity, while principles of Rhythm and Cause and Effect are applied to AI systems to create a seamless user experience. Finally, the principle of Gender is explored, emphasizing the need to balance feminine and masculine energies in AI agent design. The podcast concludes with thoughts on the concept of being a 'digital magician', crafting meaningful AI experiences with purpose.
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2 months ago
18 minutes

Voice First AI: Automate the Ordinary, Pursue the Extraordinary
How to Outsource Your Inner Therapist (Using AI and a Journal)
In this episode of Voice First AI, Michael discusses how AI technology can revolutionize self-improvement. Traditional methods often feel like chores, but AI steps in as a personal coach, making the journey less pressuring and more engaging. With AI-guided journaling prompts, emotional tracking, and non-judgmental feedback, self-improvement turns into more of a conversation than a daunting task. AI also assists with goal setting by breaking down ambitions into manageable tasks and consistently motivating users. AI's ability to track progress and provide insights about routine adjustments amplifies productivity. The episode ends with encouraging listeners to use AI for their self-growth journey, transforming it into an intuitive and insightful process.
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2 months ago
17 minutes

Voice First AI: Automate the Ordinary, Pursue the Extraordinary
The Only 4 Ways to Grow Your Business (And How to Master Them All)
In the latest episode of Voice First AI, hosted by Michael, the conversation focuses on four key strategies to grow businesses effectively. Rather than merely chasing more customers, Michael advises to first optimize resources and current operations to ensure efficiency. He suggests techniques like upselling and bundling to increase the average purchase size, and emphasizes the value of turning one-time buyers into repeat customers, using loyalty programs and regular engagement. The final strategy discussed is extending customer lifetime, with post-sale services, community building, and regular engagement aids in retention. Michael reframed the concept of business itself, claiming that essentially every business is in the marketing business, with each and every customer interaction being a significant marketing opportunity. The episode concludes by encouraging listeners to evaluate which strategies they've been neglecting and to commit to initiating one change to enhance value or frequency of their customer interactions.
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3 months ago
12 minutes

Voice First AI: Automate the Ordinary, Pursue the Extraordinary
Skill Up or Stall Out: The Personal Abilities That Drive Success in the AI Era
In this insightful episode of 'Voice First AI' hosted by Michael, we dive deep into the importance of effective communication in our tech-driven, AI influenced world. Exploring how human service and skills intersect with emerging technologies, Michael highlights the invaluable role of clear, adaptable, and emotionally intelligent communication. Despite advancements in AI for business practices, the podcast underscores the irreplaceable role of human attributes like eye contact, empathy, and genuine conversation, suggesting an advantageous fusion of human ability and technology. The episode also puts a spotlight on the necessity for adaptability amidst this digital era and provides a call to action for listeners to enhance their personal communication skills. Micheal concluded the discussion by stating that effective communication—the combination of personal skills and human touch—is the 'new business superpower.'
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3 months ago
9 minutes

Voice First AI: Automate the Ordinary, Pursue the Extraordinary
AI in 2035: Robots, Regulations, and Ridiculously Smart Toasters
This episode of "Voice First AI" explores the varied and expanding roles of AI across industries. From humorous mishaps in home automation to life-altering applications in healthcare and retail, AI's influence is pervasive. Personalization, though beneficial, walks a fine line between helpful and invasive, posing ethical questions. AI is also integrated into education and creative arts, revolutionizing the way we learn and express. AI's linguistic capabilities are broadening and even include an understanding of emotional context. Multimodal AI and no-code tools are democratizing access to AI technology, enabling more people to leverage its power. In the realm of climate tech, AI's innovative solutions are directed at preserving our planet. The podcast also emphasizes the importance of adaptability in the AI era, seeing AI as an ally rather than a threat. The episode concludes with the need to be open-minded and ready for the transformative influence of AI.
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3 months ago
24 minutes

Voice First AI: Automate the Ordinary, Pursue the Extraordinary
Welcome to Voice First AI — the show where small businesses, founders, and creators learn how to turn conversations into growth systems.

Hosted by Michael Pierce, CTO of SmartOptimize, each episode blends AI innovation, real-world case studies, and mindful leadership to show how conversational AI unlocks freedom for business owners.

Inside, you’ll discover how Ava Protocols and ChatGPT-powered teams can:

Capture every call, lead, and opportunity without burnout.

Automate communication while keeping the human touch.

Transform voice, text, and chat into structured data, insights, and action.

Build a business operating system that scales — and frees you to focus on what matters most.


Whether you’re an entrepreneur tired of missed calls, a tech innovator exploring agent ecosystems, or a leader balancing growth with well-being, this podcast gives you the playbooks, tools, and inspiration to automate the ordinary and pursue the extraordinary.