Are shoppers starting to trust AI like a person? Host Keith Shaw talks with Brett Leary of Accenture about research showing users treat GPT-style tools as trusted advisors — and how that shifts product discovery, brand loyalty, and the future of shopping agents.

In this episode of Today in Tech, host Keith Shaw is joined by Sydnee Mayers, Product Lead for AI at Cribl, to explore the fast-growing world of AI certifications. As tech companies, cloud providers, and universities race to offer AI training programs, how can professionals know which certifications matter — and which ones might be outdated before you even finish them? We break down: The explosion of AI certifications post-ChatGPT The most popular programs (Microsoft, Amazon, Google, Andrew Ng) Why developer skills don’t always translate to working with AI The difference between a “course” and a real certification How employers actually view AI certs in hiring decisions The skills (like prompt engineering) that still aren’t being formally taught The lack of certifications for non-technical roles (sales, marketing) Why AI certifications may never become standardized — and what to do instead

AI is reshaping both sides of the job market—from how companies hire to how freelancers win work. In this episode of Today in Tech, host Keith Shaw talks with Dave Bottoms (SVP & GM of Marketplace at Upwork) about AI-powered hiring, instant interviews, the surge in demand for AI skills, and how freelancers can stay competitive without losing the human creativity and judgment that clients value. What you’ll learn: How AI is changing recruiting and interviews (speed, fairness, transparency) The freelance skills in highest demand (prompting, model training, AI integration) Smart ways freelancers use AI to boost productivity—without sacrificing quality Trust, bias, and the future role of AI agents in the freelance economy Watch to see how to thrive in the new freelance economy shaped by AI.

Most companies are racing to adopt generative and agentic AI — but many are skipping the most important steps. In this episode of Today in Tech, host Keith Shaw is joined by Prem Natarajan, EVP, Chief Scientist, and Head of Enterprise AI at Capital One, for a candid discussion about what true AI readiness looks like in the enterprise. Learn why flashy demos aren’t enough — and what organizations must invest in to move beyond experimentation: Why data quality, cloud architecture, and talent are non-negotiables How Capital One built its own AI agent platform (and why most companies can’t yet) The difference between outputs vs. outcomes in agentic AI What “human in the loop” really means in 2025 Why trust must be earned — by the technology The overlooked role of governance, risk, and strategic patience AI success starts long before the first model is deployed.

For decades, quantum computing seemed like science fiction — complex, mysterious, and always “in the future.” But in 2025, that narrative is changing. In this episode of Today in Tech, host Keith Shaw sits down with Murray Thom, VP of Quantum Technology Evangelism at D-Wave, to explore how quantum computing is already solving real-world problems. This includes workforce scheduling to materials science and even AI optimization. Learn why this isn’t a distant future technology anymore: The real reason 2025 may be the tipping point How companies like Ford and grocery chains are using quantum tech today Why quantum won’t replace classical computing — but will enhance it The surprising energy savings vs. supercomputers How quantum computing could help cure cancer, tackle climate change, and optimize AI training models

As enterprises embrace agentic AI, the cybersecurity challenges are multiplying. In this episode of Today in Tech, host Keith Shaw sits down with Lee Klarich, Chief Product Officer at Palo Alto Networks, to explore the growing concerns around AI security — from prompt injection and rogue agents to emerging attack vectors enabled by autonomous AI systems. Lee breaks down the three core risk categories facing companies in 2025: Misuse and lack of visibility into generative AI tools New attack surfaces opened by copilots and embedded agents The looming threat of AI-powered attackers and autonomous red teaming tools They also cover: The evolution of security from generative AI to agentic AI Real-world vulnerabilities already observed in agent communication protocols (MCP) Why discovery and control are the first steps in protecting AI deployments How security teams can evolve their playbooks without slowing down innovation The optimistic case for AI as a force multiplier for defenders—not just attackers Will the defenders stay one step ahead, or are we building systems we can’t control? This episode delivers must-watch insights for CISOs, security engineers, and tech leaders navigating the next phase of AI adoption.

Artificial intelligence is powerful, but are businesses using it the wrong way? In this episode of Today in Tech, host Keith Shaw sits down with Alan Trefler, Founder and CEO of Pega, to discuss why so many AI projects are failing and how companies can still unlock real value from generative AI and agentic AI. Alan shares why organizations confuse design-time AI (for creativity and planning) with run-time AI (for execution and reliability), and why that mistake leads to unscalable, risky, and sometimes embarrassing outcomes. From failed AI pilots to the hype around agents, Alan breaks down: Why at least 40% of AI projects fail The dangers of running your business on “prompts” The three categories of AI every business leader must understand How workflows, not prompts, create predictability and trust The future of agentic AI, and how to avoid repeating today’s mistakes

From spotting weapons and detecting smoke to predicting where incidents are most likely to occur, artificial intelligence is reshaping the future of physical security. In this episode of Today in Tech, host Keith Shaw and guest James Benum explore how AI-powered cameras, drones, and large language models are improving response times, reducing false alarms, and helping security teams work smarter. They also discuss the balance between safety and privacy, the convergence of cyber and physical security, and why humans will always play a vital role in protecting people and property.

Is AI helping or hurting your job search? In this episode of Today in Tech, host Keith Shaw sits down with Cliff Jurkiewicz, Vice President of Global Strategy at Phenom, to uncover the truth behind applicant tracking systems (ATS), the rise of generative engine optimization (GEO), and the new AI-powered job hunt. Discover why your traditional resume may be getting ignored, how AI is quietly reshaping hiring from both the company and candidate side, and what you can do to stand out. Cliff explains the difference between old-school ATS systems and modern intelligent talent platforms, warns about ethical lines job seekers are crossing with prompt injection and fraud, and shares why storytelling and networking are now essential job-seeking strategies. :fire: Key Takeaways: Why legacy ATS systems are like "taping an iPad to a school bus" How to write resumes for AI using GEO and semantic relevance The dangers of resume fraud and prompt injection How to practice interviews with ChatGPT (the right way) Why face-to-face networking is more valuable than ever :pushpin: Whether you're job hunting now or preparing for the future, this episode is packed with real-world strategies and surprising truths.

Generative AI has been hyped for years — but is it delivering real value? In this episode of Today in Tech, Keith Shaw talks with Ketan Karkhanis, CEO of ThoughtSpot, about what’s really working in AI, what isn’t, and where the technology is headed next. From replacing dashboards with AI agents to transforming onboarding, customer service, and engineering productivity, Ketan shares how companies can move beyond the headlines and focus on ROI, culture, and trust. Learn why he believes AI won’t cut jobs — it will actually create new opportunities — and how leaders can avoid “AI theater” and deliver real results. If you want to understand the future of AI adoption — and how to compete with the biggest players — this conversation is for you.

Generative AI has revolutionized how we write, code, and create—but it still hallucinates. In this episode of Today in Tech, host Keith Shaw sits down with Byron Cook, Distinguished Scientist and VP at AWS, to break down why AI continues to make things up—and what we can do to stop it. They explore: What AI hallucinations really are—and why they’re not always bad How automated reasoning can serve as a “logic cop” for generative AI The challenge of defining truth in business contexts Agentic AI: Why it needs stronger safeguards before widespread adoption How Amazon is using formal methods to improve accuracy and reduce risk When hallucinations are harmless—and when they can cost you your job, money, or reputation If you’re an enterprise leader, developer, or tech enthusiast trying to understand the next phase of trustworthy AI, this is the episode for you. :bell: Don’t forget to like, comment, and subscribe for more tech insights every week!

AI isn’t just for data scientists anymore. In this episode of Today in Tech, host Keith Shaw talks with Red Hat Distinguished Engineer Mo Duffy about how businesses can empower everyone — from HR to marketing to customer support — to become fluent in AI. Discover: Why AI fluency is becoming a must-have skill like internet literacy A four-layer AI skills pyramid: from prompt engineers to AI researchers The role of open source in democratizing AI expertise How vibe coding and AI assistants are lowering the barrier to building tools Real-world success stories and ethical considerations in AI adoption Whether you're a leader trying to upskill your workforce or an employee looking to grow your AI capabilities, this conversation will give you the blueprint for success in an AI-first workplace. Don’t forget to like, comment, and subscribe for more episodes every week!

Is your web browser still built for consumers — but your business has moved on? In this episode of Today in Tech, Keith Shaw sits down with Bradon Rogers, Chief Customer Officer at Island, to explore the rise of enterprise browsers — purpose-built tools that enhance security, improve user experience, and unlock productivity in a browser-first world.Bradon breaks down how enterprise browsers are transforming app delivery, boosting cybersecurity, and enabling organizations to say yes more often — without compromising on control. From generative AI integration to post-quantum security, learn why this technology could become the new standard for every organization in the next five years. Topics covered: Why traditional browsers are misaligned with enterprise needs The evolution from consumer to enterprise browser Security, compliance, and shadow IT use cases How enterprise browsers enable AI-powered workflows The “say yes” philosophy and improving user experience Predictions on browser adoption and industry impact  Don’t forget to like, comment, and subscribe for more episodes of Today in Tech.

Generative AI tools like ChatGPT, Claude, and Perplexity are shaking up the world of search—and putting pressure on Google’s dominance. In this episode of Today in Tech, host Keith Shaw speaks with Thais Castello Branco, Head of Marketing and Strategy at Exa, about how AI is transforming how we search, how businesses are adapting, and what the future of discovery looks like.Topics covered: Why users are abandoning traditional search engines The evolution from SEO to GEO (Generative Engine Optimization) How AI agents are becoming the primary searchers What companies must do to stay visible and relevant How generational behaviors are shaping search trends Whether you're a digital marketer, tech leader, or AI enthusiast, this conversation will change how you think about search.

Are we at a crossroads in mapping innovation? In this episode of Today in Tech, host Keith Shaw speaks with Marc Prioleau, executive director of the Overture Maps Foundation, about how artificial intelligence, open data, and community-driven efforts are reshaping the future of digital maps. Discover: Why map data is so difficult (and expensive) to maintain How open-source mapping can challenge tech giants like Google and Apple Real-world applications of spatial data — from disaster response to AI travel guides The role of generative AI and machine learning in map creation and validation The surprising importance of reducing mapping bias How augmented reality and digital twins could redefine how we explore cities Whether you're a geography geek, a tech leader, or just someone who relies on your GPS daily, this deep dive into modern mapping will change how you view the world — literally. :link: Learn more: https://overturemaps.org :+1: Like, subscribe, and share if you're passionate about tech innovation.

A shocking new investigation reveals how North Korean operatives used generative AI tools to pose as remote tech workers, land real jobs, and send stolen salaries—and potentially sensitive data—back to the DPRK. In this episode of Today in Tech, host Keith Shaw speaks with Brett Winterford, VP of Okta Threat Intelligence, about the rise of “wage mole” campaigns, deepfake video interviews, and how companies were tricked into hiring fake personas with stolen identities. Winterford details how these operations scale through AI-powered applicant tracking exploits, fraudulent laptop farms in the U.S., and how some actors even tested their fake résumés by creating fake companies to gather intel on what works. Learn the red flags to watch for, what industries are now being targeted, and how your organization can protect itself from this growing global threat. :pushpin: Topics Covered: How generative AI enabled DPRK’s remote job scams Deepfake interviews & mock ATS testing Laptop farms and U.S.-based facilitators Red flags recruiters and HR teams should watch for Why this isn’t just a U.S. tech problem—it's global :link: Watch now and subscribe to stay ahead of the latest cybersecurity threats.

Counterfeit products are no longer just fake handbags and watches—today they include brake pads, skincare, prescription drugs, and even aircraft parts. In this episode of Today in Tech, Keith Shaw talks with Roei Ganzarski, CEO of Alitheon, about how technology—including generative AI—is empowering fraudsters and putting lives at risk. From sophisticated e-commerce scams to counterfeit pharmaceuticals and fake aviation parts, this discussion uncovers the shocking scale of the problem ($3 trillion annually!) and what consumers, companies, and regulators can do to fight back. :mag: Topics covered: · How AI and 3D scanning help counterfeiters replicate products · Why stickers, QR codes, and holograms no longer work · The dangers of counterfeit medicine and auto parts · How fake products infiltrate supply chains—even for major airlines and hospitals · Why buying skincare or medicine from unauthorized sellers is so risky · What new technologies can verify authenticity without relying on labels :pushpin: Don’t miss this eye-opening interview and learn how to protect yourself, your company, and your family from increasingly undetectable fakes.

What if the cities of the future could grow 10% annually for a decade? In this episode of Today in Tech, Keith Shaw sits down with Chase Garbarino, co-founder and CEO of HqO, to explore the concept of Quantum Cities—the next evolution of smart cities, powered by AI, connected infrastructure, and citizen-centric design. :rocket: Learn how AI, digital infrastructure, real estate innovation, and public-private partnerships are creating urban ecosystems that are more efficient, more livable, and economically dynamic. Garbarino shares real-world examples from Singapore, Dubai, Boston, and Miami, while diving deep into the role of technology, regulation, privacy, and civic engagement in building the cities of tomorrow. :small_blue_diamond: What is a Quantum City? :small_blue_diamond: Why 10% GDP growth is the new metric of success :small_blue_diamond: How buildings, sensors, and AI shape urban experience :small_blue_diamond: Balancing freedom, safety, and innovation :small_blue_diamond: The path forward: Startups vs legacy cities :round_pushpin: Plus, discover insights from HqO's work with MIT and a sneak peek at the upcoming Quantum Cities conference. :bell: Like, subscribe, and hit the bell to stay updated on tech trends shaping our future. #QuantumCity #SmartCities #AIUrbanPlanning #FutureOfCities #UrbanInnovation #HQO #TodayInTech #ChaseGarbarino #RealEstateTech #CityPlanning #GenerativeAI #DigitalInfrastructure #UrbanDevelopment

Five years after the pandemic forced schools online, what's the real future of distance education in a world shaped by AI, hybrid models, and evolving student needs? In this episode of Today in Tech, host Keith Shaw speaks with Evan Kropp, Executive Director of Distance Education at the University of Florida’s College of Journalism and Communications. They explore: · The difference between online learning and emergency remote teaching · Why course design matters more than ever · How generative AI is impacting both student learning and course development · What role tools like ChatGPT, Grammarly, and Duolingo play in modern education · Whether AR/VR and gamification are ready for prime time · How universities can reimagine engagement and community for online learners If you're an educator, instructional designer, edtech developer, or adult learner looking to upskill, this episode is a must-watch. :bell: Don’t forget to like, subscribe, and share your thoughts in the comments!

AI agents are revolutionizing productivity, but they’re also creating a massive, growing security crisis for businesses. In this episode of Today in Tech, we chat with Clarence Hinton, Chief Strategy Officer at CyberArk, exploring the alarming findings from a new identity security survey covering over 2,600 cybersecurity leaders across 20 countries. We discuss: · Why 94% of organizations are using AI for security, but only 32% have controls in place · The rising threat of machine identities and identity silos · The dangers of AI-powered phishing, deepfakes, and voice scams · Why most companies are underestimating the privilege risk of AI agents · The explosion of shadow AI and unregulated tools in the enterprise · Human behavior: still the weakest security link If you're not thinking about how to secure AI agents now, you're already behind. :point_right: Don’t miss this essential conversation for CISOs, IT leaders, and tech strategists. :pushpin: Watch, like, and subscribe for more tech security insights every week. #TodayInTech #AIsecurity #cybersecurity