In this episode, Stephanie Pipkin, the owner and founder of Serene Clean, answers your maid service questions LIVE, with topics ranging from training new cleaners to employee hiring to the benefits of bidding commercial clients. How do I bid commercial accounts? (07:48) Where and how do I start offering health insurance? (16:37) When do I hire employees and when can I hire 1099? (29:29) What tasks do I designate office staff? (42:59) How do I use ZenMaid booking forms to automate my leads? (57:03) Mentioned in this episode: Rescue My Maid Service's cleaner training program: https://rescuemymaidservice.com/cleaning-tech-bootcamp-affidctbzm/ A helpful resource about hiring employees vs. contractors: https://www.zenmaid.com/magazine/contract-cleaner-vs-w-2-employee/ Stephanie's ZenMaid booking forms: https://serene-clean.com/get-a-quote/ Save 30+ hours per week in your maid service --> Start your 14-day free trial of ZenMaid: https://get.zenmaid.com/

Join Amar Ghose, CEO of ZenMaid, and Ryan Williams, Head of Demand Generation of ZenMaid, for an in-depth discussion on finding the right search engine optimization (SEO) agency for cleaning businesses. Ryan has worked with many marketing agencies and is glad to share more insights about his experience.Ryan recently published an article about this in the ZenMaid blog. You can read the full article here: https://www.zenmaid.com/magazine/how-to-hire-maid-service-seo/In this episode, they talk about:1. Why cleaning companies should invest in SEO2. How to find the right SEO agency 3. The SEO options available for smaller cleaning companies4. Questions cleaning business owners must ask before hiring an SEO agency

This is Kate Sloan’s story of how she founded and grew her cleaning business, Chicka Chicka Broom, from a side hustle for extra cash to a million dollar maid service. Kate shares her story with ZenMaid.

What is a company culture and why is it important for ALL maid services? In this video, Diane Daniel will guide you through:- Why you need to proactively shape your company culture and how to start- Some small things you can do that will really help positive culture flourish- The importance of honesty and open communication to make your employees feel valued- How to set healthy boundaries for everyone: the owners, staff and cleaning clients. Diane Daniel is the founder and owner of Enjoy Life Cleaning Services, a home cleaning company designed to make homeowners’ lives easier by providing consistent quality services. Her focus on team building, company culture development, and amazing customer service at her cleaning business has enabled it to grow beyond expectations. This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & only online virtual conference for Maid Services. Watch the other talks at: https://maidsummit.com

In this video, Maid Service expert Ryan Leavitt walks you through how to land commercial accounts using Facebook ads today. Specifically Airbnb and property management accounts. You'll learn:- How to build Facebook ads- How to target your audience using Facebook ads- How to post informative ads on Airbnb and Property Management Facebook groups- How to keep your posts from being booted from Facebook groups This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & only online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com

Ever wondered what the secret formula is for great customer service? We've got you! In this presentation, you will learn Faye Horton's CHAT customer service method. The CHAT system is the process by which you develop a strong relationship with your cleaning clients by providing excellent customer service. Begin using this system once you have identified your target cleaning clients and the neighborhoods you will be working in. Faye Horton is the Owner of N H Horton Cleaning, a janitorial and residential cleaning company and Founder of The Cleaning Business Professional, a business established to help others start and grow cleaning businesses throughout the United States. This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & only online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com

Do you have a solid process in place to get consistent online reviews? In this video, you will learn:- the importance of getting reviews online- how to get great reviews online automatically- why even bad reviews aren't necessarily a problem Griffin Smith is the Co-Founder of ReviewSpreader.com, a startup from Indianapolis. Word-of-mouth advertising is a crucial component of success in today's fast business world, as more consumers rely on reviews to make purchasing decisions. This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & only online virtual conference for Maid Services. Watch the other talks at: https://maidsummit.com

Do you want a way to build a list of not just customers, but loyal, raving fans for your Maid Service? Tim Croll, sales and marketing expert will tell you the exact system you need to do this - without being sleazy! In this video, you will learn:- what emotion has to do with the sales process- how you can use emotion to create connection with your target customers- how to create a list of raving, loyal fans of your services that will be customers for life- how using this system over and over can create predictable results for your Maid Service Tim Croll is an experienced E-commerce business owner and entrepreneur. His experience spans owning a service based company to building a multi-million dollar business. But what sets him apart is his ability to communicate a complex business strategy into a step-by-step action plan. This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & only online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com

In this video, Maid Service expert Mike Callahan explains what a fully automated cleaning company can look like. He goes into detail about how to approach the different stages of a business for scaling and growth to the million mark and well beyond. Mike explains the five main parts of your cleaning business that can (and should!) be automated. Mike has 25 years in the cleaning industry and has spent 4,000 hours creating automated systems in his business. He shares all of the lessons and best practices he has learned with other Maid Service owners so they can become absentee cleaning business owners. This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com

How to have a Money Mindset with Caren Fern. In this video, you will learn: - how to let go of the negative ways you think about money - what is an abundance mindset and why you need to develop one- how to use your abundance mindset to grow a profitable home cleaning business- setting goals you are committed to and get big results Caren Fern is the owner of My Cleaning Company and Services and the coach of The Money Mindset Academy. She helps entrepreneurs release emotional baggage linked to money so that they can live healthy, balanced lives, attract premium clients and run profitable businesses. This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & only online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com

Jean Hanson, a 32 year veteran of the cleaning industry and Co-founder of 2 cleaning companies teaches cleaning business owners the most effective way to onboard new employees to your company. In this video you will learn:- The critical elements of an effective onboarding program- How to make your employee's first day memorable in a positive way- The four C's to creating a successful onboarding program- How your onboarding practices can directly affect employee confidence, job satisfaction, job performance and turnover This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & only online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com

In this Maid Summit video, Roman Peysakhovich owner of Maid Masters goes in-depth into his company's case study of how they implemented the 'Traction' systems to take his cleaning company from flat line to skyrocket growth. Roman used the latest software and marketing trends to quickly grow his services into a million dollar company. Roman believes thinking forward and learning new technological advances is the key to success in any industry in today’s world. Get the book Roman talks about in this video: Traction by Gino Wickmanhttps://amzn.to/2HqfGZq This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & only online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com

People don't stay with jobs the way they used to back in the day and according to the newest research, people change jobs approximately every two and a half to three years. So what can you do to find, hire and keep great cleaning employees? Cleaning industry expert Liz Trotter provides an in-depth look at her hiring process. In this video she outlines and explains each of these phases in the hiring and onboarding process for a new cleaning employee:Assessment Accepting Affirming Activation Acclimation Accomplishments AdoptionAdvocate For the past 25 years, Liz Trotter has built a powerful culture as CEO of American Maid Cleaning. Committed to continuous improvement, Liz implemented systems to handle the daily challenges of training, motivating, quality control and promotion to leadership. Resulting in just 10% turnover for employees and 3% for clients, Liz then developed the High Performance Employee Program to share her strategies with other business owners. Read the article based on this presentation here: www.zenmaid.com/magazine/8-phases-to-hiring-cleaners/ Read the books mentioned in this video:Hiring for Attitude - Mark Murphyhttps://amzn.to/2RiTkiq Leaders Eat Last - Simon Sinekhttps://amzn.to/2wiZjvB Delivering Happiness: A Path to Profits, Passion, and Purpose - Tony Hsiehhttps://amzn.to/38sTY33 PLEASE NOTE: Some of these links are affiliate links. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. This means that if you purchase through one of these links, we will make a small commission. This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com

In this video from the 2019 Maid Summit, Maid Service expert Ginger Whitson explains lifecycle marketing and how you can use it to attract leads and convert sales to retain for your cleaning business. She will answer all of your questions in this talk, including: where do I start? what's the best way to market? how much should I be spending on marketing? In this presentation you will learn the 3-Stage framework including:- how this system will help your Maid Service get great reviews and recurring cleaning clients- one of the biggest mistakes people make when trying to convert leads- how to nurture your prospects over a long period of time - without being annoying!- how to analyze your marketing to find out what you can improve Read the article based on this talk here: www.zenmaid.com/magazine/lifecycle-marketing-for-your-cleaning-business/ Ginger Whitson worked in corporate America for over 20 years as a trainer, coach and management consultant. When she retired in 2013, she decided to live her dream of owning her own small business and started Love My Maids LLC in Arlington Texas. In just over three short years, Ginger grew her cleaning business to become a Million Dollar Maid Service with over 350 recurring clients and 25 employees. What's her secret? Great systems and great marketing! Now, Ginger wants to help you grow your cleaning business with a great marketing plan, a sales funnel full of leads and marketing automation. This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & only online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com  

For those of you who know you need to hire cleaning employees, this video is for you. In this video, Maid Service and Hiring expert Pam Washington tells you:- why your excuses about not finding good hires or that you can't charge enough money to hire cleaners is a lie you are telling yourself- her easy to implement hiring system that you will save you time and money- why you shouldn't be hiring for skill and what you should be hiring for instead- all the details you need to know from how to write a compelling job ad to how to screen applicants Read the article based on this talk here: www.zenmaid.com/magazine/how-to-hire-for-your-cleaning-business/ After struggling with hiring for the the first 10 years of her business Pam knew there had to be a better system for hiring. She knew that once she figured it out, then running the rest of her cleaning business would be a piece of cake. After cracking the hiring code, she has taught it to hundreds of cleaning business owners all across the country who are using it with a great deal of success. Pamela Washington started her cleaning business in Las Vegas NV in 1993, and after almost 20 years of award winning success, and millions of dollars in commercial and residential revenues - she opened her coaching business in 2011. In 2018, Pam moved out of the U.S. to become an international nomad, running her cleaning service (and coaching) business from her laptop as she travels the world. This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com

Alonzo Adams is known in the cleaning industry as a big thinker because he likes to come up with ideas that move the numbers and that are going to create impact in your cleaning business. In this presentation from the 2019 Maid Summit, Alonzo tells you:- why some entrepreneurs fail and what you can learn from their mistakes- why a strong foundation is needed if you want to scale- when it's a good idea to fire cleaning customers- what it takes to successfully execute different initiatives- it doesn't matter who you are, where you are, you still have room to keep growing Alonzo Adams is the president and CEO of Busy Bee Cleaning Company, a cleaning service that has been operating since 1993. He believes anyone can maximize their opportunities if you free yourself from limiting beliefs. His company has received multiple awards for service excellence in the Philadelphia area. Read the article at: www.zenmaid.com/magazine/4-ways-to-grow-your-cleaning-business/ This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com

In this video, Maid Service Expert Sheri-Anne Woolley will teach you the framework that separates struggling entrepreneurs who talk about freedom, from the successful ones who actually embody freedom. With this 5-step framework you will be able to simplify your business model and create a sustainable business that runs itself. In this presentation you will learn:- the thing you are doing that is keeping you stuck - the 5-step framework that separates the struggling entrepreneurs from the successful ones- how to stop feeling overwhelmed & overworked- create a predictable and sustainable cleaning business- how to break through your income ceiling, get more clients and make more money- the system you need to implement that will allow you to become an absentee owner of a 6-figure Maid Service Sheri-Anne Woolley is a cleaning business mentor and the owner of Mona Eco-Friendly Cleaning, a Maid Service that offers a toxin-free, safe home cleaning. Sheri-Anne built Mona Cleaning, a multiple six-figure business that runs itself and gives her the freedom that all entrepreneurs crave. She now seeks to help her fellow business owners learn the techniques to develop self-sustaining systems in their own business models. Read the article at: www.zenmaid.com/magazine/automate-your-maid-service-with-systems/ This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com

Customer service is a key component of a successful Maid Service business. When you are working with people, and in their homes, it is critical to understand that you are in your cleaning clients’ personal space. You have access to the most intimate parts of their life, so you want to help them to feel comfortable. Cleaning industry expert Carlos Mejia discussed his methods for the 5-Star customer service he provides to his cleaning clients. In this talk you will learn how to:- stay on your cleaning clients’ minds- automate your Maid Service- be approachable in the home cleaning business- train your cleaners with your core values in mind- be the solution to cleaning clients’ needs Carlos is the CEO of his own Maid Service, Premier Maids, which started in 2016 and has now expanded from D.C. to Maryland and Virginia. Read the article at: www.zenmaid.com/magazine/5-ways-get-more-cleaning-clients/ This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com

Are you making these common mistakes expanding into commercial cleaning? Steve Hanson tells you the most common mistakes that cleaning business owners make when moving into commercial cleaning market and what you can do to avoid them. You will learn:- the key differences between how residential and commercial cleaning businesses are run- why it's a big mistake to sell your services on price- why offering discounts is killing your biz- why you are likely bidding too high for the commercial contracts- what exactly you should be training your commercial cleaning teams on (hint: it's not all cleaning related!) Steve Hanson, C.P.T. - I.C.E., is President of TheJanitorialStore.com and MyHouseCleaningBiz.com, which helps cleaning business owners start, grow and scale their Maid Services. Steve has 32 years of experience in the cleaning industry. His first company, Hanson Building Maintenance, Inc. was in Boise, Idaho. Read the blog post at: www.zenmaid.com/magazine/commercial-vs-residential-cleaning-business/ This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com

Cleaning industry expert Melissa Maker shares with us how she manages her time and 3 operating businesses! In this video, busy entrepreneur and cleaning industry expert Melissa Maker talks about her most effective time saving and time management techniques. In this talk, Melissa tells you: - This one time management technique that can make or break a successful entrepreneur- How no successful entrepreneur has done it all on their own- The processes and checks she uses to hire the best employees for her business- How to actually delegate tasks to your team, not just say you will- Why you need to imagine your business in a little box or as a digital packet After quitting her commercial banking job at the age of 24 and going back to waiting tables, Melissa realized that starting cleaning business was a good business opportunity because she knew there were other people who hated cleaning as much as she did! Fast forward over 13 year years later, her business Clean My Space is still thriving. But not one to rest easy, in that time Melissa has also started a successful YouTube channel with over 1 million subscribers as well as a consumer line of microfiber clothes. Read the blog post at: www.zenmaid.com/magazine/6-ways-to-grow-your-maid-service/ This awesome talk was just one of 44 expert talks shown in the Maid Summit - the first & online virtual conference for Maid Services. Watch the other talks here: https://maidsummit.com