What does it really mean to create a "WOW" worthy patient experience in dentistry? In this inspiring episode, we interview Dr. Anissa Broussard — dentist, marketing agency founder, and the first female dentist podcaster — who shares her powerful philosophy around patient care and practice growth. Dr. Broussard’s approach goes far beyond clinical skill, focusing on treating every patient like family, connecting from the heart, and delivering unexpected moments of delight. From the way dental teams can welcome children to how practices can leverage digital marketing, her patient-first mindset shines through. Whether you’re a dentist, office manager, or part of a dental team, this episode is packed with actionable wisdom on transforming both your patient experience and your professional journey. Tune in now and discover how authentic care, bold marketing, and a healing mindset can transform your dental practice. You can find Dr. Anissa Broussard of Digital Floss on LinkedIn and on Instagram at @dranissabroussard.

Your security standards shouldn’t stop at a BAA. In this episode of The Patient Experience Blueprint, our CTO Owen Ingraham breaks down what it means to go beyond checkbox compliance. With SOC 2 Type II certification, Intiveo is setting a new standard for trust in the dental industry. “The framework is essentially a whole suite of policies and compliance targets that need to be met, not just at one point in time, but over an extended period of time where a third-party auditor is going to take the time to ensure that you’re meeting those compliance standards.” - Owen Ingraham Learn how Intiveo is leading the charge on patient-first data security, and what this milestone means for large DSOs and every practice striving for a safer, more reliable experience.

In this episode of The Patient Experience Blueprint, we speak with John Poli, Industry Principal for Healthcare at RingCentral, about the transformation of patient communications across dental practices — from large DSOs to single offices. John breaks down how AI and UCaaS (Unified Communications as a Service) are helping streamline experiences, improve trust, and address industry-wide issues like burnout, patient retention, and staffing shortages. We also highlight the partnership between RingCentral and Intiveo — a powerful collaboration reshaping how dental providers communicate with their patients.

In this episode of The Patient Experience Blueprint, we speak with Laura Alexis, the CEO and Founder of POP Recovery Systems, about why recovery shouldn’t stop at the OR doors. Laura shares the deeply personal story that inspired POP, a patient-centered platform designed to provide guidance, safety, and emotional support throughout the surgical journey. What you’ll hear: Why “Patients Over Profits” isn’t just a slogan — it’s the mission What a truly supportive pre-op and post-op patient journey looks like How POP blends technology with human care to create powerful outcomes

From Hollywood smiles to billion-dollar brands — Dr. Marashi shares how he transformed the oral care industry.

In this episode, we sit down with ArNelle Wright, a seasoned dental professional and inspiring leader, to explore her journey in the dental field and uncover practical advice for shaping effective teams and dental practices. ArNelle shares the key traits of strong leaders, her view on mentorship, and discusses common challenges dentists face, such as practice management and aligning team goals — and shares potential solutions.

This episode of The Patient Experience Blueprint delves into Project FIND-EM, a groundbreaking initiative by the University of Utah that employs forensic isotope ratio mass spectrometry to help identify unknown human remains. Plus, we examine how Project FIND-EM intersects with the patient experience and discuss how participation can deepen the bond between patients and their dental providers, fostering trust and long-term engagement.

Danielle Apostolon from CareQuest Institute for Oral Health explains the shift towards value-based care in dentistry. Understand how this model prioritizes quality outcomes over the quantity of services, and how dental practices can adopt this approach to improve patient care and satisfaction. Danielle also explores how value-based care transforms the patient journey by focusing on preventive measures, personalized treatment plans, and long-term health benefits, ultimately leading to more satisfied and healthier patients.

This episode, hosted by Intiveo’s CEO Josh DeVries, uncovers the trends from one of Initveo’s most popular content pieces: our annual trends report. Listen to get insight into the emerging patterns in the dental industry, identify upcoming opportunities, make future-focused decisions and understand how these trends may impact your business. Take a look at our guide here: https://intiveo.com/trends-2025-guide/

In this episode, we are joined by Dr. Shahrooz Yazdani, CEO and Director of Yazdani Family Dentistry and Costello Family Dentistry. Dr. Yazdani, who earned his DDS degree with Honours from the University of Toronto and completed a prestigious two-year residency in North Carolina, brings a wealth of knowledge and a commitment to excellence in dental care. He will share his journey in dentistry, the importance of high-quality care, and how his practices maintain a commitment to patient satisfaction and clinical excellence. Discover how Dr. Yazdani's dedication to advanced training and continuous improvement sets his dental practices apart and ensures exceptional patient experiences.

Jinesh Patel, CEO of UptimeHealth, discusses the impact of equipment downtime on dental practices and introduces strategies to prevent it. Learn how innovative technology can automate medical device management, enhance patient care, and reduce operational costs. Jinesh will also highlight how these improvements directly benefit the patient experience by minimizing disruptions in care, ensuring timely treatments, and maintaining high standards of safety and reliability in dental procedures.

In our most recent podcast episode, Integrating Medical and Dental Care: The Future of Dentistry, we are joined by Dr. Jessica Pharar of the Pharar Foundation. November is Mouth Cancer Action Month, making it a perfect time to talk about the importance of dental care for cancer patients. The Pharar Foundation has made it a priority to transform the lives of patients affected by cancer through their dental health.

Dr. Alex Gruenberg, an expert in robotic-assisted dental surgery, shares his experiences with the Yomi Robot and how it has transformed his practice. Discover the benefits of a fully digital workflow and the future of implant dentistry. Dr. Gruenberg also discusses how these technological advancements enhance the patient experience, offering more precise, less invasive procedures, shorter recovery times, and higher satisfaction rates through improved outcomes and streamlined care processes.

Join us for this insightful discussion with Intiveo Co-Founders, Owen Ingraham and Nathan Devries.In this episode, we delve deep into the fundamentals of dental data security, a critical aspect of modern dental practice management. As dental practices increasingly rely on digital records and online systems, the importance of protecting patient information has never been greater. We'll explore why robust data security measures are essential for maintaining patient trust, ensuring regulatory compliance, and safeguarding against financial loss. In this episode, Nathan and Owen share actionable insights and best practices to help dental professionals safeguard their data, prevent breaches, and maintain compliance with regulatory requirements. They also discuss the impact of data security on patient trust and practice reputation, and how a proactive approach to data protection can prevent financial losses associated with data breaches. Resources: https://support.microsoft.com/en-us/office/protect-yourself-from-online-scams-and-attacks-0109ae3f-fe61-4262-8dce-2ee3cd43bac7 https://haveibeenpwned.com/ Download Intiveo's Digital Security Basics for Dental Practices for insights on: Why digital security is so important The Health Insurance Portability and Accountability Act (HIPAA) and the Personal Information Protection and Electronics Document Act (PIPEPA) Common data breaches like phishing and ransomware Text and email best practices And, for Canadian dentists, how Law 25 in Québec impacts you Download our guide here: ⁠ https://intiveo.com/digital-security/

In this webinar, Intiveo’s VP of Customer Experience, Ryan Dalton, provides insights into which success metrics are the most meaningful for dental and oral surgery practices. We walk you through which benchmarks help you measure the success of your patients’ experience and your engagement with them. Some of these benchmarks include: Confirmation rates New social reviews  Survey response rates Recall successes And more! We provide context for each metric and benchmark, giving you the information you need to strategize for patient engagement at your practice!

Join us for an insightful episode of The Patient Experience Blueprint, where we explore the vital link between staff satisfaction and patient satisfaction in dental practices. We are thrilled to introduce Monica from Blossom Dental Consulting, who brings a wealth of experience and expertise in transforming dental practices through positive staff engagement. In this episode, we'll delve into the direct correlation between happy staff and happy patients, uncovering how high staff morale translates into better patient care. Monica will share her insights and practical strategies for creating a positive and supportive work environment, backed by real-world examples of practices that have successfully enhanced both staff and patient satisfaction.

From communication breakdowns to logistical hurdles, we shed light on the various obstacles that practices face when transferring patients between practices and specialties. Through engaging discussions and real-world examples, listeners will gain valuable strategies and best practices for navigating referral processes more effectively. Whether you're a practice seeking to enhance patient care coordination or a patient interested in understanding the complexities of referrals, this episode offers invaluable perspectives on streamlining the referral journey for better outcomes. Tune in to discover how collaboration, communication, and innovation can pave the way for smoother transitions and improved patient experiences in healthcare.

Join us for this episode of The Patient Experience Blueprint as we delve into the realm of effective communication with new dental patients. In this episode we will explore techniques to go beyond surface interactions and create lasting connections. Sara Van Kruyssen joins Intiveo, and will share practical strategies for building rapport, fostering trust, and addressing patient concerns right from the initial encounter. Whether you're a seasoned practitioner or a newcomer to the field, this webinar promises valuable insights to enhance patient engagement and satisfaction in your dental practice.

You got into dentistry to help support great oral health outcomes. So why are we talking to you about marketing? Having a good marketing strategy is an important way to grow your dental or oral surgery practice. Leveraging word-of-mouth in the digital sphere can help you cast your net wide as you find loyal patients to connect with your practice. In this episode of “The Patient Experience Blueprint” Intiveo’s Meghan Clark sits down with Melissa Barlock of Enspire Dental Opportunities to discuss dental marketing strategies - and to help you take a fresh look at what you're already doing. Word-of-mouth is a time-honored way that dental practices grow. This part of marketing your dental practice has always been integral. This is still true - and, it’s especially true in the digital space. Word-of-mouth as a concept has seamlessly transitioned into the online arena, manifesting as digital marketing efforts that resonate with the same spirit of personal recommendation. When patients share their positive dental experiences on social media or leave glowing reviews on Google, it acts as a modern referral. It’s important to conceive of marketing in the digital age as simply a newer version of word-of-mouth, where social proof and testimonials play pivotal roles in attracting new patients. Harnessing the power of your online presence allows you to amplify your practice.

Most patient management software contains a few ‘communication’ features - but what if we told you that practices are still miscommunicating despite these tools? The costs of miscommunication for dental practices can be high. This is true not only between dental practice and patient, but between practices themselves as well (such as communication for referrals). These costs are not always obvious, but in this podcast, Intiveo CEO and Cofounder Josh DeVries will take a close look at what they are. The good news is that identifying the causes of miscommunication has enormous benefits for your practice. Knowledge is power! Being armed with this understanding will equip you and your team to make the right choices for your practice. Find our guide here: https://intiveo.com/cost-of-miscommunication/ Chat with us today: https://intiveo.com/contact/