In this episode, Julianne Jones, COO at Eyecare Center of Northern Colorado, joins Guido Piquet to talk about the changing landscape of private practice in ophthalmology. She shares lessons from her journey across both independent and PE-owned groups, highlighting the importance of strong leadership, team culture, and data-driven strategy. Julianne also reflects on why more young physicians are once again drawn to independence and ownership.
Connect with Julianne Jones: https://www.linkedin.com/in/julianne-jones-coe-75294333
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• Mann Eye Institute's Website - https://www.manneye.com
In this episode, Sharon Brown, independent ophthalmic consultant and former Director of Operations at Ophthalmic Consultants of Boston, joins Guido Piquet to share lessons from her 40-year career in eye care. She discusses how leadership, adaptability, and connection have shaped her success, offering insights on managing change, developing future administrators, and building strong, patient-centered teams.
Connect with Sharon Brown: https://www.linkedin.com/in/sharon-brown-a9153a270
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Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido's Linkedin - https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute's Website - https://www.manneye.com
In this episode, Lance Baldwin, Chief Operating Officer and Director of Nursing at Northwest Eye Surgeons, joins Guido Piquet to share how empathy and mentorship shape effective leadership in ophthalmology. He discusses developing new managers, bridging clinics and surgery centers, and building stronger care teams that balance patient care with business performance.
Connect with Lance Baldwin: https://www.linkedin.com/in/lance-baldwin-612010119
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido's Linkedin - https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute's Website - https://www.manneye.com
In this episode, Patti Barkey, Regional Director of Operations at Eye Health America, joins Guido Piquet to discuss how eye care practices can thrive in challenging times. She shares strategies for cutting costs, navigating private equity, and strengthening the workforce, while highlighting the importance of mentoring future leaders.
Connect with Patti Barkey: https://www.linkedin.com/in/patti-barkey-coe-242b4915
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido's Linkedin - https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute's Website - https://www.manneye.com
In this episode, Dr. Cynthia Matossian joins Guido Piquet to explore solutions to some of ophthalmology’s biggest challenges. She shares how the American College of Eye Technicians is training new talent, and how group purchasing can help practices cut costs. Packed with practical insights, this episode is a must-listen for practices looking to strengthen their teams and boost efficiency.
Connect with Dr. Matossian: https://www.linkedin.com/in/cynthiamatossian
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido's Linkedin - https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute's Website - https://www.manneye.com
In this episode, Randy Schaller, CEO of Tylock George Eye Care, joins Guido Piquet to dive into the art of overcoming patient objections in ophthalmology. With extensive experience in healthcare leadership, Randy shares practical strategies for building trust, addressing fears, and guiding patients through financial and timing concerns. If you want to help your team boost conversions, improve patient relationships, and create confidence throughout the patient journey, this episode is packed with actionable insights.
Connect with Randy: https://www.linkedin.com/in/randy-schaller-mba-73a3b422
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido's Linkedin - https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute's Website - https://www.manneye.com
In this episode, Dr. Michael Rivers joins Guido Piquet to discuss how automation, staffing strategies, and technology are shaping the future of ophthalmology. Drawing from his experience as a retina specialist and senior director of ophthalmology at ModMed, Dr. Rivers shares insights on improving efficiency, supporting staff, and maintaining the personal touch patients value most.
If you’re looking to streamline operations, strengthen your team, and prepare your practice for the future of patient care, this episode offers practical guidance and forward-thinking perspectives.
Connect with Dr. Rivers: https://www.linkedin.com/in/michaelbrivers
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido's Linkedin - https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute's Website - https://www.manneye.com
In this episode, Savory Turman joins Guido Piquet to explore the power of coaching for growth and leadership in ophthalmology. With 25 years of experience in healthcare, Savory shares insights on developing individuals, building trust within teams, and navigating the challenges of leadership in a rapidly growing practice.
If you’re looking to enhance your leadership skills, develop strong teams, and create lasting impact in your practice, this episode is filled with valuable takeaways.
Connect with Savory: https://www.linkedin.com/in/savory-turman
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido's Linkedin - https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute's Website - https://www.manneye.com
In this episode, Kasey Gantz joins Guido Piquet to talk about leadership, growth, and impact in ophthalmology. As COO of Alliance Vision Institute, she shares lessons from 20+ years building patient-focused workflows, developing strong teams, and managing growth without losing culture.
If you want to strengthen your leadership and create lasting impact in your practice, this episode is packed with insight.
Connect with Kasey: https://www.linkedin.com/in/kasey-gantz-519473b4
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido’s Linkedin – https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute’s Website – https://www.manneye.com
In this episode, Mike Lyons joins Guido Piquet to break down what it takes to keep great people engaged in ophthalmology. As the founder of Seasoned Advice and a longtime HR leader, Mike shares insights from two decades of helping healthcare practices improve retention and build cultures where employees want to stay. They explore why compensation alone isn’t enough, how transparency builds trust, and why small gestures of appreciation make a big difference. If you’re looking to reduce turnover and strengthen your team, this episode is full of practical ideas.
Connect with Mike Lyons: https://www.linkedin.com/in/mikelyonshr/
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido's Linkedin - https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute's Website - https://www.manneye.com
In this episode, Megan Odell joins Guido Piquet to unpack what it really takes to build high-performing teams in ophthalmology. With a background in healthcare HR and operations, Megan shares lessons from her experience transforming team culture, refining hiring processes, and leading through change. They dive into the WHO method of hiring, why culture fit matters more than experience, and how to avoid the most common hiring mistakes in private practice. If you’re looking to strengthen your team, improve staff retention, or grow as a leader in healthcare, this episode is packed with takeaways.
Connect with Megan Odell: https://www.linkedin.com/in/megan-odell/
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido's Linkedin - https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute's Website - https://www.manneye.com
In this episode, Dr. Virginia Feldman joins Guido Piquet to share lessons from her journey building healthcare businesses. From launching a thriving ASC to founding Nexus Health Resources, Dr. Feldman breaks down what it really takes to scale patient-centered operations. They dive into the evolving role of patient experience, navigating new quality metrics, and what healthcare entrepreneurs should know before stepping into this space. If you’re looking to improve patient experience, strengthen your ASC operations, or grow as a healthcare leader, this one’s worth a listen.
Connect with Dr. Feldman: https://www.linkedin.com/in/virginia-feldman-01129723/
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido's Linkedin - https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute's Website - https://www.manneye.com
In this episode, Stephanie Collins, CEO of Austin Retina Associates, joins Guido Piquet to break down what it really takes to run a successful retina practice. From managing high patient volumes to tackling communication gaps and driving lean process improvements, Stephanie shares lessons learned from scaling her team and operations. If you're looking to improve efficiency, elevate patient experience, and build a more resilient practice, this one’s worth a listen.
Connect with Stephanie: https://www.linkedin.com/in/stephanie-collins-mba-48910b85/
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido's Linkedin - https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute's Website - https://www.manneye.com
In this episode, Joel Gaslin, CEO of Navigate Patient Solutions, joins Guido Piquet to unpack one of the biggest challenges in cataract care today—patient education. From shortened evaluation times to tech overload, patients are struggling to keep up, and practices are feeling the pressure. Joel shares how Navigate is helping clinics rethink when and how education happens—and why breaking it up across touchpoints is leading to higher conversions and happier patients. If you're aiming to improve the cataract experience and free up your team’s time, this one’s worth a listen.
Connect with Joel: https://www.linkedin.com/in/joelgaslin/
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido's Linkedin - https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute's Website - https://www.manneye.com
In this episode, Shareef Mahdavi, CEO & CXO of Laser Eye Center of Silicon Valley and founder of the PX Movement, joins Guido Piquet to break down why patient experience matters more than ever. From missed follow-ups to front desk fumbles, Shareef explains how small moments make a big impact—and why practices that invest in experience are the ones that win. Whether you're tired of competing on price or just want happier patients, this conversation will shift how you think about delivering care.Connect with Shareef: https://www.linkedin.com/in/shareefmahdavi/PX90: https://pxmovement.comTHIS EPISODE IS BROUGHT TO YOU BY:Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.comBoost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.Connect with Guido:• Guido's Linkedin - https://www.linkedin.com/in/guidopiquet/• Mann Eye Institute's Website - https://www.manneye.com
In this episode, Flora Azucena, CEO and founder of Alchemy Vision, joins Guido Piquet to unpack the training challenges facing ophthalmology practices—and how tech-savvy Gen Z staff might just be the solution. From rethinking technician onboarding to partnering with the AAO, Flora shares how her team is bridging the gap between clinical knowledge and soft skills. A must-listen for anyone trying to build a more efficient, future-ready workforce in eye care.
Connect with Flora: https://www.linkedin.com/in/floraazucena/
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido's Linkedin - https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute's Website - https://www.manneye.com
In this episode, Kim Wiley, VP of IT at Hanger, joins Guido Piquet to break down how AI is transforming the back office and clinical workflows in healthcare. From building in-house ambient listening tools to rolling out large-scale AI initiatives, Kim shares lessons on change management, privacy, and how to bring staff along for the ride. A must-listen if you're trying to make AI practical—not just theoretical—in your organization.
Connect with Kim: https://www.linkedin.com/in/kimwiley/
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido's Linkedin - https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute's Website - https://www.manneye.com
In this episode, Jane Shuman, founder and president of Eyetechs, joins Guido Piquet to dive into clinical flow and technician training in ophthalmology practices. They talk about staffing challenges, improving patient wait times, and why standardizing protocols matters more than ever. Jane shares practical tips from decades of consulting work to help practices boost efficiency without sacrificing patient care. A must-listen for anyone looking to streamline their clinic and empower their techs!
Connect with Jane: https://www.linkedin.com/in/jane-shuman-eyetechs/
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido's Linkedin - https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute's Website - https://www.manneye.com
In this episode, Dr. Blake Hampton of Alamance Eye Center joins Guido Piquet to dive into one of ophthalmology’s biggest challenges: the growing shortage of surgeons. They explore how rural areas are being hit hardest, why traditional recruitment models often fall short, and how the traveling surgeon model could be a scalable solution. From logistical hurdles to changing generational work preferences, this conversation is packed with insights on what it will take to meet future demand for cataract surgery and beyond.
• Connect with Dr. Hampton: https://www.linkedin.com/in/blake-hampton-md-32507642/• FCO's website: https://www.frontier-care.com/
• FirstHx's EyeHx solution: https://firsthx.com/eyehx/
Studies Mentioned in the Episode• BLS Stats – We’ll need 14% more ophthalmic techs by 2033.
https://data.bls.gov/projections/nationalMatrix?queryParams=29-2057&ioType=o
• AAO Study – By 2035, demand for ophthalmologists will outpace supply by 30%.
https://www.aaojournal.org/article/S0161-6420(23)00677-2/fulltext• County Access Gaps – 61% of U.S. counties had no ophthalmologist as of 2011.
https://www.sciencedirect.com/science/article/abs/pii/S0091743515000109?via%3Dihub
• JAMA Commentary – A look at workforce solutions like telehealth and rural recruitment.
https://jamanetwork.com/journals/jamaophthalmology/article-abstract/2828324#eic240055r2THIS EPISODE IS BROUGHT TO YOU BY:Boost Patients | Convert More Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.comBoost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.Connect with Guido:• Guido's Linkedin - https://www.linkedin.com/in/guidopiquet/• Mann Eye Institute's Website - https://www.manneye.com
In this episode, Ben Seals, CEO of Thomas Eye Group, joins Guido Piquet to dive deep into the power of data-driven leadership in ophthalmology. They explore how Ben’s team uses data to guide everything from provider utilization and surgical yield to patient experience and culture. Hear how they avoid analysis paralysis, balance hard metrics with intuition, and build a strong culture across a growing multi-location practice. Whether you're a data geek or just trying to get a better handle on your practice’s numbers, this convo is packed with practical takeaways and fresh perspective!
Connect with Ben: https://www.linkedin.com/in/benseals/
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido's Linkedin - https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute's Website - https://www.manneye.com
