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The Expertise of Emotionally Intelligent Luxury
The Luxury Institute
55 episodes
6 months ago
AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute recently conducted a qualitative survey with 22 luminaries from its Global Luxury Expert Network (GLEN) and asked them to weigh in on the most important initial business uses of AI and the myths luxury brands should confront as they engage with vendors...
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AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute recently conducted a qualitative survey with 22 luminaries from its Global Luxury Expert Network (GLEN) and asked them to weigh in on the most important initial business uses of AI and the myths luxury brands should confront as they engage with vendors...
Show more...
Business
Education,
Society & Culture
Episodes (20/55)
The Expertise of Emotionally Intelligent Luxury
Priorities, Myths and Realities of AI in Luxury Goods and Services
AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute recently conducted a qualitative survey with 22 luminaries from its Global Luxury Expert Network (GLEN) and asked them to weigh in on the most important initial business uses of AI and the myths luxury brands should confront as they engage with vendors...
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1 year ago
17 minutes

The Expertise of Emotionally Intelligent Luxury
Extraordinary Customer Experiences - A Series: Clienteling
In Chapter 8 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element of any customer journey. Clienteling, if approached as a means to earn, create and nurture trust, activate referrals, and be an ethical, trusted superconnector, will be far more effective in creating extraordinary customer experiences and building long-term customer relationships. Follow us @officialluxuryinstitute | Contact us LuxuryInstitute.com
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2 years ago
26 minutes

The Expertise of Emotionally Intelligent Luxury
Extraordinary Customer Experiences: A Series - The Demise of the Luxury Department Store Experience
In Chapter 7 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the recent headlines featuring “luxury” department stores: Nordstrom, Saks Fifth Avenue and Neiman Marcus. When was the last time you heard a story of an extraordinary customer experience occurring at these “luxury” department stores? And yet, Bergdorf Goodman and Harrods continue to thrive. There are a multitude of reasons why. To share your ECE story - one you've received, witnes...
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2 years ago
27 minutes

The Expertise of Emotionally Intelligent Luxury
Extraordinary Customer Experiences: A Series - Does AI Have a Place in Extraordinary Customer Experiences?
In Chapter 6 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the role of AI in empowering and equipping luxury professionals to create Extraordinary Customer Experiences. What is the role of AI in the customer journey in luxury retail, luxury travel, and luxury real estate? How can AI positively impact the experience the professional provides? How can it be the demise? Follow us @officialluxuryinstitute | Contact us LuxuryInstitute.com
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2 years ago
39 minutes

The Expertise of Emotionally Intelligent Luxury
Extraordinary Customer Experiences: A Series - Trust and Loyalty
In Chapter 5 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss trust and loyalty. How do we build trust and loyalty? Can you have loyalty without trust? What is trust without loyalty? And how do trust and loyalty impact your ability to create extraordinary customer experiences? Follow us @officialluxuryinstitute | Contact us LuxuryInstitute.com
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2 years ago
37 minutes

The Expertise of Emotionally Intelligent Luxury
Extraordinary Customer Experiences: A Series - The Making of an ECE Expert
In Chapter 4 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the expertise required to become a master of creating and delivering ECEs: become a high-performance relationship builder using emotional intelligence and self-mastery. We cover the 2 elements of Luxury Institute's Mastery of HNW Relationship Building course: Lead with Emotional Intelligence and Achieve Self-Mastery. To learn more about the course, visit LuxuryInstitute.com Follow ...
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2 years ago
24 minutes

The Expertise of Emotionally Intelligent Luxury
Extraordinary Customer Experiences: A Series - Everyday ECEs and The Missed Opportunities
Luxury Institute's latest podcast series explores Extraordinary Customer Experiences (ECEs) and the emotional intelligence elements required by top professionals to deliver them consistently and successfully. In Chapter 3 , Luxury Institute explores different ways to deliver everyday ECEs, the missed opportunities to create them and how fear plays a significant role. Follow us @officialluxuryinstitute | Contact us LuxuryInstitute.com
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2 years ago
31 minutes

The Expertise of Emotionally Intelligent Luxury
Extraordinary Customer Experiences: A Series - The Rare vs Everyday ECEs
Luxury Institute's latest podcast series explores Extraordinary Customer Experiences (ECEs) and the emotional intelligence elements required by top professionals to deliver them consistently and successfully. In Chapter 2, Luxury Institute defines the rare vs the everyday Extraordinary Customer Experiences and share ECE stories of three leading luxury brands: Cartier, Brunello Cucinelli and Aman. Follow us @officialluxuryinstitute | Contact us LuxuryInstitute.com
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2 years ago
22 minutes

The Expertise of Emotionally Intelligent Luxury
Extraordinary Customer Experiences: A Series
When was the last time you created an extraordinary experience for another human being? Or as a customer, when was the last time you had an extraordinary experience that you couldn't wait to share with the world? Or when was the last time you witnessed someone deliver an extraordinary experience for their customer? What made it so extraordinary? In this podcast, Milton Pedraza, Luxury Institute CEO, and Katie Sousa, Senior Consultant, share how extraordinary customer...
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2 years ago
17 minutes

The Expertise of Emotionally Intelligent Luxury
Creating a High-Performance Relationship Building System
Luxury Institute recently launched its online education course, The Mastery of HNW Relationship Building, which is built on the fundamentals of its proprietary Luxcelerate High-Performance System. On Thursday, June 8, Milton Pedraza, Luxury Institute CEO, provided a behind the scenes look into the empirical research and proven best practices that created its High-Performance Relationship Building System. A system that has been used by leading global luxury brands and the highest perform...
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2 years ago
36 minutes

The Expertise of Emotionally Intelligent Luxury
The 7 Luxury Myths Killing Brand Performance
From Luxury Institute's May 2023 white paper, Milton Pedraza, CEO, highlights the 7 luxury myths killing your brand's performance and how to overcome them. Luxury Institute continuously conducts insight-generating interviews with its global network of executives and expert members and HNW and UHNW consumers across the world to disprove these myths. Follow us @officialluxuryinstitute | Contact us LuxuryInstitute.com
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2 years ago
13 minutes

The Expertise of Emotionally Intelligent Luxury
UHNW Health Care, Wellness and Longevity Trends with Dr. Jordan Shlain
On October 27, 2022, Milton Pedraza, Luxury Institute CEO, welcome Dr. Jordan Shlain, Practicing Physician, Founder and Managing Partner at Private Medical, to discuss the current and future trends of UHNW Health Care, Wellness and Longevity. In this webinar, you will hear from Dr. Jordan Shlain on: -Health Care, Wellness and Longevity Values and Priorities of the UHNW -Health Care Diagnostics Technologies and Solutions -Longevity Treatments and Solutions -The Future of Health Care and...
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2 years ago
56 minutes

The Expertise of Emotionally Intelligent Luxury
How to Prioritize Customer Tech's Top 5 in 2022 and Beyond
There is a great deal of mythology and lack of expertise in digital transformation tech at all consumer brands, not just luxury and premium brands. But luxury and premium brands are different. They are in the unique products and deep customer relationship business; at least the best ones are. They rely partially on scale, but mostly on share of customer relationship. Using those benchmarks is how we designed the luxury and premium customer tech priorities list outlined in our May 2022 white p...
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3 years ago
13 minutes

The Expertise of Emotionally Intelligent Luxury
From Cookie-Centric to Emotionally Intelligent Digital Luxury Marketing
Luxury really is different. Luxury and premium brands cater to the most affluent, educated, and sophisticated consumers. The luxury goods and services that affluent, wealthy, and uber-wealthy consumers buy are highly considered, high-value, high-investment, and high-emotion purchases such as fashion, watches, jewelry, vehicles, high-end appliances, homes, travel, private jet charters and financial services, etc... True luxury brands need to highly differentiate by delivering unique and...
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3 years ago
16 minutes

The Expertise of Emotionally Intelligent Luxury
Luxury Sector-by-Sector Analysis by Milton Pedraza, Luxury Institute CEO, at Luxury FirstLook 2022
Milton Pedraza, Luxury Institute CEO, speaks at Luxury Daily's Luxury FirstLook 2022 Event and provides a luxury sector-by-sector analysis for 2022 Follow us @officialluxuryinstitute | Contact us LuxuryInstitute.com
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3 years ago
41 minutes

The Expertise of Emotionally Intelligent Luxury
7 Digital Luxury Myths Choking Your Brand’s Performance in 2022
Digital transformation is the hot project of the new decade. COVID-19 has forced affluent consumers of all ages to embrace digital engagement and has accelerated emerging digital trends. However, Luxury Institute 2022 trends research, conducted with its Global Luxury Expert Network (GLEN) members, indicates that luxury and premium goods and services brands are operating with inaccurate assumptions. In this white paper, Luxury Institute provides a reality check that will help brand leaders to ...
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3 years ago
16 minutes

The Expertise of Emotionally Intelligent Luxury
The Livestream Shopping Revolution with Firework
Milton Pedraza, Luxury Institute CEO and DataLucent Chairman, welcomed Firework Co-Founder and CEO, Vincent Yang, to discuss how video livestreaming has and will continue to revolutionize how consumers shop. Today, Firework reaches over 600M+ people globally who consume millions of short-videos across hundreds of categories, and includes the creativity of over 300K+ professional creators on the open web. Follow us @officialluxuryinstitute | Contact us LuxuryInstitute.com
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4 years ago
51 minutes

The Expertise of Emotionally Intelligent Luxury
The Great Data Debate with Rishad Tobaccowala and Milton Pedraza
On October 6, 2021, Milton Pedraza interviewed Rishad Tobaccowala on the ABCDE of Re-Invented Marketing. In this podcast, Rishad and Milton focus specifically on the Data portion of the ABCDE. Follow us @officialluxuryinstitute | Contact us LuxuryInstitute.com
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4 years ago
10 minutes

The Expertise of Emotionally Intelligent Luxury
Re-Invented Marketing: A Candid, Myth-Busting Interview with Rishad Tobaccowala
Milton Pedraza, Luxury Institute CEO and DataLucent Chaiman, hosts a candid, myth-busting conversation about the ABCDEs of Reinvented Marketing with advisor, speaker, educator, and author of Restoring the Soul of Business: Staying Human in the Age of Data, Rishad Tobaccowala. Rishad was named by BusinessWeek as one of the top business leaders for his pioneering innovation and TIME magazine dubbed him one of five "Marketing Innovators." He is a Senior Advisor to the Publicis Groupe, the world...
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4 years ago
57 minutes

The Expertise of Emotionally Intelligent Luxury
Generation-Z Myths and Realities
Milton Pedraza, Luxury Institute CEO and DataLucent Chairman, interviews Megan Gerhardt and Hana Ben-Shabat to discuss the myths and realities of Generation-Z and understand this generation as consumers as well as their expectations in the workplace. Megan Gerhardt is the Professor of Management and Leadership at Miami University and Author of Gentelligence: A Revolutionary Approach to Leading an Intergenerational Workforce. Hana Ben-Shabat is the Founder of GenZ Planet, a research and advi...
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4 years ago
53 minutes

The Expertise of Emotionally Intelligent Luxury
AI is here to stay. That is a fact. How the luxury industry, a business segment that has always stood for delivering the best of the best products, services, and client experiences chooses to use AI requires deep consideration. Luxury Institute recently conducted a qualitative survey with 22 luminaries from its Global Luxury Expert Network (GLEN) and asked them to weigh in on the most important initial business uses of AI and the myths luxury brands should confront as they engage with vendors...