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The Delighted Customers Podcast with Mark Slatin
Mark Slatin | The Agile Brand
166 episodes
2 days ago
Welcome to The Delighted Customers Podcast — your go-to resource for practical insights and thought leadership in leadership, change management, and customer experience. Ranked among Apple's Top 20 in U.S. Management and featured in Forbes, we deliver expert tips and inspiring stories to help you lead with impact and drive meaningful change.
Show more...
Management
Business
RSS
All content for The Delighted Customers Podcast with Mark Slatin is the property of Mark Slatin | The Agile Brand and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to The Delighted Customers Podcast — your go-to resource for practical insights and thought leadership in leadership, change management, and customer experience. Ranked among Apple's Top 20 in U.S. Management and featured in Forbes, we deliver expert tips and inspiring stories to help you lead with impact and drive meaningful change.
Show more...
Management
Business
Episodes (20/166)
The Delighted Customers Podcast with Mark Slatin
#159 The Serial Fixer Trap: Boundaries, Burnout, and Better Leadership
4 days ago
27 minutes 51 seconds

The Delighted Customers Podcast with Mark Slatin
#158 The Art of Communication: Delivering Difficult News with Compassion
1 week ago
32 minutes 17 seconds

The Delighted Customers Podcast with Mark Slatin
#157 The Anxious Generation
2 weeks ago
24 minutes 18 seconds

The Delighted Customers Podcast with Mark Slatin
#156 Turning Data Into CX Impact: Storytelling That Sticks
3 weeks ago
23 minutes 19 seconds

The Delighted Customers Podcast with Mark Slatin
#155 The Evolving State of Customer Experience: Insights and Future Trends
1 month ago
23 minutes 28 seconds

The Delighted Customers Podcast with Mark Slatin
#154 How Political Extremes Shape Customer Loyalty and Brand Evangelism
1 month ago
29 minutes 9 seconds

The Delighted Customers Podcast with Mark Slatin
#153 Navigating Crisis with Integrity: Strategies for Building Trust in Customer Experience
1 month ago
34 minutes 35 seconds

The Delighted Customers Podcast with Mark Slatin
#152 Toyota's Secret Weapon: Applying the A3 and Nemawashi for Customer Loyalty
1 month ago
32 minutes 36 seconds

The Delighted Customers Podcast with Mark Slatin
#151 The Generous Leader: 7 Ways to Give of Yourself for Everyone's Gain
2 months ago
31 minutes 42 seconds

The Delighted Customers Podcast with Mark Slatin
# 150 Delta's AI Fare Experiment: Will Smart Pricing Alienate Loyal Customers?
2 months ago
27 minutes 43 seconds

The Delighted Customers Podcast with Mark Slatin
#149 The Heart of Service: A Blueprint for Human Centered AI in Customer Service
2 months ago
27 minutes 40 seconds

The Delighted Customers Podcast with Mark Slatin
Introducing The Jordan Harbinger Show
2 months ago
2 minutes 20 seconds

The Delighted Customers Podcast with Mark Slatin
#148 Rethinking AI Strategy in Customer Experience
2 months ago
32 minutes 24 seconds

The Delighted Customers Podcast with Mark Slatin
#147 Five Shoes for Change: Mastering Leadership Through Rapid Transitions and Change Management
2 months ago
27 minutes 57 seconds

The Delighted Customers Podcast with Mark Slatin
#146 Balancing Agentic AI and Human Connection in the Contact Center
3 months ago
34 minutes 31 seconds

The Delighted Customers Podcast with Mark Slatin
#145 Beyond the Hard Sell: The Evolution of Loyalty in the Fitness Industry
3 months ago
35 minutes 7 seconds

The Delighted Customers Podcast with Mark Slatin
#144 From Data to Dollars: How Customer Value Drives Business Growth
3 months ago
33 minutes 10 seconds

The Delighted Customers Podcast with Mark Slatin
#143 The Bravery Effect: Lessons from a Marine and Leadership Expert
3 months ago
33 minutes 5 seconds

The Delighted Customers Podcast with Mark Slatin
#142 Leadership Blind Spots and How to Avoid Them
4 months ago
30 minutes 36 seconds

The Delighted Customers Podcast with Mark Slatin
#141 Designing for Trust: Building Confidence from First Click to Last Mile
4 months ago
30 minutes 25 seconds

The Delighted Customers Podcast with Mark Slatin
Welcome to The Delighted Customers Podcast — your go-to resource for practical insights and thought leadership in leadership, change management, and customer experience. Ranked among Apple's Top 20 in U.S. Management and featured in Forbes, we deliver expert tips and inspiring stories to help you lead with impact and drive meaningful change.