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The Delighted Customers Podcast with Mark Slatin
Mark Slatin | The Agile Brand
151 episodes
3 days ago
Welcome to the Delighted Customers Podcast —your go-to resource for practical insights and thought leadership in customer experience. Ranked among Apple’s Top 20 in Management in the U.S. and featured in Forbes, we bring you expert tips and inspiring stories to help you lead with impact.
Show more...
Management
Business
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All content for The Delighted Customers Podcast with Mark Slatin is the property of Mark Slatin | The Agile Brand and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to the Delighted Customers Podcast —your go-to resource for practical insights and thought leadership in customer experience. Ranked among Apple’s Top 20 in Management in the U.S. and featured in Forbes, we bring you expert tips and inspiring stories to help you lead with impact.
Show more...
Management
Business
Episodes (20/151)
The Delighted Customers Podcast with Mark Slatin
#145 Beyond the Hard Sell: The Evolution of Loyalty in the Fitness Industry
1 day ago
35 minutes 7 seconds

The Delighted Customers Podcast with Mark Slatin
#144 From Data to Dollars: How Customer Value Drives Business Growth
1 week ago
33 minutes 10 seconds

The Delighted Customers Podcast with Mark Slatin
#143 The Bravery Effect: Lessons from a Marine and Leadership Expert
2 weeks ago
33 minutes 5 seconds

The Delighted Customers Podcast with Mark Slatin
#142 Leadership Blind Spots and How to Avoid Them
3 weeks ago
30 minutes 36 seconds

The Delighted Customers Podcast with Mark Slatin
#141 Designing for Trust: Building Confidence from First Click to Last Mile
4 weeks ago
30 minutes 25 seconds

The Delighted Customers Podcast with Mark Slatin
#140 Measuring the True Cost of Negative Customer Experiences
1 month ago
30 minutes 9 seconds

The Delighted Customers Podcast with Mark Slatin
#139 Client Onboarding and The Trust Equation - Part 2 of 2
1 month ago
33 minutes 24 seconds

The Delighted Customers Podcast with Mark Slatin
#138 Client Onboarding and The Trust Equation-Part 1 of 2
1 month ago
31 minutes 24 seconds

The Delighted Customers Podcast with Mark Slatin
#137 From Oprah to Branson: 5 Celebrity Archetypes Every CX Leader Needs
1 month ago
33 minutes 21 seconds

The Delighted Customers Podcast with Mark Slatin
#136 Beyond Tools & Tactics: "Becoming a Trusted Guide" - New On-Demand Course
2 months ago
17 minutes 22 seconds

The Delighted Customers Podcast with Mark Slatin
#135 Emotional Imprinting and the Future of Experience Management
2 months ago
30 minutes 44 seconds

The Delighted Customers Podcast with Mark Slatin
#134 "It's Not About the Coffee": A Starbucks President's Recipe for Delighting Customers with CX
2 months ago
30 minutes 19 seconds

The Delighted Customers Podcast with Mark Slatin
#133 Future of Agentic AI: Transforming Customer Journeys
2 months ago
29 minutes 28 seconds

The Delighted Customers Podcast with Mark Slatin
#132 David vs. Goliath: Competing with the Big Banks on Customer Experience
3 months ago
30 minutes 4 seconds

The Delighted Customers Podcast with Mark Slatin
#131 Humanity at Scale: Bruce Temkin’s Vision for the Future of Leadership
3 months ago
38 minutes 34 seconds

The Delighted Customers Podcast with Mark Slatin
#130 The Power of Referrals: A Classic Episode Revisited
3 months ago
26 minutes 56 seconds

The Delighted Customers Podcast with Mark Slatin
#129 First Look: AI Hosts Dive into the Trusted Guide Roadmap™ Master Class
3 months ago
15 minutes 1 second

The Delighted Customers Podcast with Mark Slatin
#128 Navigating the Power Core: A Strategic Approach to Customer Experience
4 months ago
24 minutes 3 seconds

The Delighted Customers Podcast with Mark Slatin
#127 Balancing AI and Human Interactions
4 months ago
32 minutes 54 seconds

The Delighted Customers Podcast with Mark Slatin
#126 Conquer Churn with Journey Mapping: Strategies for Customer Retention
4 months ago
35 minutes 20 seconds

The Delighted Customers Podcast with Mark Slatin
Welcome to the Delighted Customers Podcast —your go-to resource for practical insights and thought leadership in customer experience. Ranked among Apple’s Top 20 in Management in the U.S. and featured in Forbes, we bring you expert tips and inspiring stories to help you lead with impact.