Retail is a battleground. Retailers no longer have the luxury of customers walking in without researching their buy first. People are checking Amazon and other online retailers well before stepping in your store and even while standing in your aisles. How do you increase sales, reduce employee churn, and become a retail destination?
Retail Today with Bob Phibbs is a two-minute daily digest guiding retailers on the latest tips, techniques, and tools for closing more sales effectively and effortlessly no matter your brand, location, or product line. No matter your industry, background, location, or outlook on retail’s future, Retail Today has the insight and clarity you need to gain more ground with your business.
For longer form interviews, checkout Bob‘s podcast Tell Me Something Good About Retail.
Meet Bob Phibbs, Your Host of Retail Today:
Who is the champion of retailers? Before 1994, there wasn’t a champion because retail was already starting to lose ground to online competitors. That’s when Bob Phibbs stepped into the fight to give brick-and-mortar retailers a fighting chance. The Retail Doctor launched in 1994 and for the past 25+ years, you’ve seen his work. Bob Phibbs is an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, author of three books, and motivational business speaker.
Sure, that’s impressive, but what makes Bob Phibbs the world’s leading expert on brick-and-mortar retailers? His client list. Bernina, Brother, Caesars Palace, Hunter Douglas, Lego, Omega, Yamaha - those are just a handful of the thousands of household brands who trust Bob Phibbs.
Bob Phibbs was named one of the top retail influencers for the past five years, including LinkedIn’s Top Voice about retail. Yes, success doesn’t come without more than a few bright lights. Bob has made appearances on ABC, Fox, MSNBC, and PBS, among other networks. Bob and his work have also been featured in articles by Entrepreneur, The New York Times, and The Wall Street Journal. He also provided business makeovers to The Los Angeles Times.
Bob knows what it takes to rock in retail because he’s spent 30 years in the trenches of retail ups and downs. He’s been a corporate officer, franchisor, and entrepreneur who fought his way to the top. Bob’s direct influence generated the highest increase in sales from South Coast Plaza, which was the highest-grossing mall in the USA at that time.
Here’s a rundown of Bob’s expertise and the results he generates for clients:
+ 30 years experience creating and implementing exceptional retail shopping experiences
+ Proven sales increase from 20-50% within months
+ Exceptionally strong record of creating winning teams
+ Launched new brands
+ A seasoned, skilled leader of executive, product development, and traditional marketing teams
+ Online virtual sales trainer for thousands of brick and mortar stores
+ A leading expert in franchise development, franchisee support, and new business development
+ Known for accelerating success in visual merchandising, sales strategies, and business makeovers
See why over 50 top retailers and influencers recommend Bob Phibbs the Retail Doctor on LinkedIn.
Start a Conversation:
If you love what you heard on Retail Today, connect with Bob Phibbs by visiting retaildoc.com or emailing bob@retaildoc.com.
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Retail is a battleground. Retailers no longer have the luxury of customers walking in without researching their buy first. People are checking Amazon and other online retailers well before stepping in your store and even while standing in your aisles. How do you increase sales, reduce employee churn, and become a retail destination?
Retail Today with Bob Phibbs is a two-minute daily digest guiding retailers on the latest tips, techniques, and tools for closing more sales effectively and effortlessly no matter your brand, location, or product line. No matter your industry, background, location, or outlook on retail’s future, Retail Today has the insight and clarity you need to gain more ground with your business.
For longer form interviews, checkout Bob‘s podcast Tell Me Something Good About Retail.
Meet Bob Phibbs, Your Host of Retail Today:
Who is the champion of retailers? Before 1994, there wasn’t a champion because retail was already starting to lose ground to online competitors. That’s when Bob Phibbs stepped into the fight to give brick-and-mortar retailers a fighting chance. The Retail Doctor launched in 1994 and for the past 25+ years, you’ve seen his work. Bob Phibbs is an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, author of three books, and motivational business speaker.
Sure, that’s impressive, but what makes Bob Phibbs the world’s leading expert on brick-and-mortar retailers? His client list. Bernina, Brother, Caesars Palace, Hunter Douglas, Lego, Omega, Yamaha - those are just a handful of the thousands of household brands who trust Bob Phibbs.
Bob Phibbs was named one of the top retail influencers for the past five years, including LinkedIn’s Top Voice about retail. Yes, success doesn’t come without more than a few bright lights. Bob has made appearances on ABC, Fox, MSNBC, and PBS, among other networks. Bob and his work have also been featured in articles by Entrepreneur, The New York Times, and The Wall Street Journal. He also provided business makeovers to The Los Angeles Times.
Bob knows what it takes to rock in retail because he’s spent 30 years in the trenches of retail ups and downs. He’s been a corporate officer, franchisor, and entrepreneur who fought his way to the top. Bob’s direct influence generated the highest increase in sales from South Coast Plaza, which was the highest-grossing mall in the USA at that time.
Here’s a rundown of Bob’s expertise and the results he generates for clients:
+ 30 years experience creating and implementing exceptional retail shopping experiences
+ Proven sales increase from 20-50% within months
+ Exceptionally strong record of creating winning teams
+ Launched new brands
+ A seasoned, skilled leader of executive, product development, and traditional marketing teams
+ Online virtual sales trainer for thousands of brick and mortar stores
+ A leading expert in franchise development, franchisee support, and new business development
+ Known for accelerating success in visual merchandising, sales strategies, and business makeovers
See why over 50 top retailers and influencers recommend Bob Phibbs the Retail Doctor on LinkedIn.
Start a Conversation:
If you love what you heard on Retail Today, connect with Bob Phibbs by visiting retaildoc.com or emailing bob@retaildoc.com.
Bob Phibbs (The Retail Doc) hosts a live Q&A covering proven retail fundamentals: how human connection drives sales, why consistent training and accountability matter, and simple greetings that work. He tackles topics like cash vs. card behavior, creative merchandising and packaging, using AI and video for marketing, and ideas to boost traffic and conversions.Through real examples and listener questions, Bob emphasizes consistency, employee development, and asking better questions to grow sales and customer loyalty.
Discover simple, actionable ways to attract more customers to your store by focusing on experience over discounts. This episode explains visual merchandising, store layout, lighting, staff training, and small exterior touches that draw attention and convert visitors into repeat buyers.Also learn how to engage loyal customers through targeted CRM, events, and personalized service so you keep full-price shoppers coming back instead of chasing one-time bargain hunters.
Join Bob Phibbs, The Retail Doc, as he shares insights from his recent visit to Scottsdale, Arizona, where he explores the art of engaging customers in retail. Despite visiting several high-end stores, Bob found that effective sales engagement was lacking, leading to missed sales opportunities.
He emphasizes the importance of not making assumptions about customers, addressing the common misconception that most business is done online. Instead, with 80% of transactions still occurring in brick-and-mortar stores, the in-store experience remains crucial.
Discover how empowering your retail staff with proper training and accountability can transform browsing customers into buyers, ensuring your retail business stands out in a competitive market.
Welcome to another exciting episode of "Life is a Series of Sales Situations," hosted by renowned communication experts Patricia Fripp and Bob Phibbs. Join Patricia as she shares her invaluable insights into enhancing sales through powerful words and engaging communication. From unforgettable customer service anecdotes to groundbreaking sales strategies, this episode covers it all.
Gain an understanding of how simple actions can lead to significant sales success, learn the artistry of crafting memorable interactions, and explore the psychology behind effective communication in retail and beyond. Whether you're a budding salesperson, a seasoned professional, or just someone looking to improve their communication skills, this episode offers actionable techniques to elevate your sales game and make every customer interaction memorable.
In this episode of The Retail Doc's live broadcast, the host shares his newfound joy in birdwatching and how stepping away from daily routines can refresh one's perspective. While discussing the importance of finding a hobby, he addresses the common retail challenges many face today, such as customer attraction and market adaptation. The host highlights the pivotal role of systematic approaches like his online training program, SalesRx, in transforming retail businesses. Listeners are encouraged to adopt proven systems and embrace new ways to engage with both their customers and their passions. The episode also includes a lively Q&A session, covering diverse topics from customer service excellence to hosting memorable retail events.
In this upbeat episode, Bob Phibbs shares insights on how to tackle negativity and improve your mood through physical activity. With the year 2025 bringing unprecedented challenges, it's crucial to turn to movement as a strategy to transform your attitude and find that inner spark.Bob emphasizes the importance of not waiting for a change in feelings but taking proactive steps by engaging in physical exercise. By doing so, not only can you improve your physical health, but also gain a better perspective on your place in the world.Tune in for a motivational message that encourages everyone to embrace activity as a powerful tool for attitude adjustment and overall well-being.
In this episode, we explore the often-overlooked importance of network infrastructure in the retail industry. Discover how a strong network foundation can prevent costly downtime and enhance both customer and employee experiences. We delve into real-world examples of retailers leveraging advanced networking solutions to innovate and stay competitive, from implementing smart mirrors to personalized shopping experiences.
Find out why viewing your network as a strategic investment rather than just a cost can unlock new revenue streams and improve brand reputation. With insights on the key components of a robust network, including reliability, security, and scalability, this episode offers practical advice for retailers looking to upgrade their infrastructure. Learn how to identify your pain points, partner with the right technology provider, and strategically invest in your network to ensure long-term success.
Read the full blog at https://www.retaildoc.com/blog/is-your-store-network-ready-for-modern-retail-what-600-global-stores-learned
Join Bob Phibbx, the Retail Doc, in this live session as he discusses the current challenges facing the retail industry, particularly in the wake of rising tariffs and their impact on pricing. Bob shares practical advice for retailers on maintaining a positive mindset, encouraging movement to change attitudes, and the importance of looking forward with hope amidst chaotic societal influences.
Discover the concept of 'Let Them' introduced by Mel Robbins, which empowers individuals to let go of uncontrollable negativity and focus on personal agency—valuable insights for both leaders and retailers. Bob also addresses common sales obstacles, such as creating urgency in customers for non-essential luxury purchases like art, and offers innovative strategies to tackle them effectively.
The session concludes with actionable tips on improving your retail game, embracing better sales techniques, and fostering human-to-human connections rather than relying solely on digital transactions. Learn how to navigate the complexities of retail with confidence and turn challenges into opportunities.
Join Bob Phibbs, the Retail Doc, for a special New Year’s live stream dedicated to invigorating your retail business in 2025. Bob addresses an audience from around the world, emphasizing the power of community and consistency in building an engaged following. With 350,000 LinkedIn followers and thousands more on other platforms, Bob shares his secrets to creating a strong online presence.
Explore the concept of "premiumization" and learn how offering high-value packages can transform your retail offerings. Discover innovative strategies to enhance customer experience and improve your sales numbers. Bob highlights the importance of simple changes in your approach and developing a solid training program. Unearth the potential of SalesRx Plus, with its interactive AI roleplay module, to train retail associates in a dynamic and results-oriented manner.
Prepare your business for success—whether you're a large brand or a small mom-and-pop store—by focusing on delivering exceptional customer interactions and embracing a mindset focused on growth and improvement. Bob’s motivational insights encourage you to view this new year as an opportunity to enhance your retail performance and reimagine your business strategy.
Essential tips to maintain your sanity during the bustling holiday season. Bob emphasizes the importance of shopping early to avoid the rush and enjoy a better shopping experience.
Understanding parking rules is another vital tip, helping you avoid unnecessary fines or towing incidents. Traffic and weather conditions will likely worsen, so planning your route and knowing alternative parking spots can save you time and stress.
Furthermore, familiarize yourself with all back-end supplies and essential procedures, ensuring a well-organized workflow without disruption. Lastly, wear comfortable footwear to keep your spirits and energy high during long days on your feet.
These insights from Bob Phibbs are just the beginning of his three-day series to help you successfully navigate the holiday season. Stay tuned for more tips!
Join us for an enlightening conversation with Bob, the Retail Doc as a guest on WHAM Rochester, as he shares essential advice for small business owners competing with big box retailers. Discover how embracing events like Small Business Saturday and leveraging social media can help increase your customer base.
Learn creative strategies to draw in customers during the holiday season and beyond, focusing on customer engagement and satisfaction. Bob emphasizes the importance of a welcoming atmosphere and personal connection to ensure customers keep coming back, not just during the holidays, but throughout the year.
Explore the unique advantages of shopping locally and how small businesses can capitalize on their inherent strengths. Don't miss Bob's insights on turning casual shoppers into loyal patrons and why supporting local stores is a sustainable, smart choice.
Join Bob Phibbs, the Retail Doc, for an insightful live session on November 10th. Bob addresses various challenges faced by retailers, offering his expert advice from over 30 years of experience in the industry. From the effective use of QR codes to engaging customers and preventing shoplifting, Bob shares practical tips to enhance your retail operations.
Bob also tackles questions on managing staff, including handling sensitive issues like body odor and making tough decisions about payroll cuts. He emphasizes the importance of creating a welcoming environment and maintaining a positive outlook, regardless of external challenges.
With anecdotes from his extensive career, Bob encourages retailers to focus on delivering exceptional customer experiences and adapting to change. Whether you're a small boutique in Ohio or a large chain, there's something to learn from this episode. Tune in for more insights and strategies to thrive in the retail world.
Join Bob Phibbs, The Retail Doctor, and his special guest, Ben from No Bounds Digital, as they dive into strategies to stop losing online leads. This insightful webinar is packed with actionable tips to enhance your website and CRM, ensuring you convert visitors into loyal customers.
Discover the secrets behind successful email marketing strategies and learn how to fix common website issues that might be hindering your business growth. From optimizing shopping cart abandonment strategies to improving website functionality, this episode is a must-listen for anyone looking to boost their online presence.
Get ready to uncover the importance of a fast-loading website, effective retargeting ads, and compelling offers that make your business stand out. Plus, gain insights into how to engage and retain existing customers using your web presence.
Whether you're a seasoned marketer or a retail newbie, this episode offers valuable insights and practical advice to help you take your business to the next level. Don't miss out on learning how to make your website and CRM work harder for you!
Welcome back to another exciting deep dive! In this episode, we explore the often-overlooked yet incredibly powerful practice of customer greetings, guided by the insights of Bob Fibbs, the renowned "Retail Doctor." Discover how these initial interactions can transform a customer's experience in brick-and-mortar stores, creating a lasting impact on their perception and spending behavior.
We delve into Fibbs' six essential rules for crafting effective customer greetings, emphasizing the importance of genuine engagement, anticipating customer needs, and striking the right balance between attentiveness and space. Learn why traditional approaches like asking "Can I help you?" may backfire and how to create a welcoming atmosphere that fosters customer loyalty.
Join us as we unpack the art of greeting customers with warmth and sincerity, much like a politician working a room. Whether you're a business owner or manager, these strategies could be the key to boosting your bottom line and building lasting relationships with your customers. Tune in and discover how a simple greeting can unlock retail success! Check out the full blog post here
Join retail experts Bob Phibbs (the Retail Doctor), Paul Landry (Lightspeed Commerce), and Andrew Duffy (SparkPlug) as we unpack the secrets to transforming grumpy retail employees into engaged, high-performing team members. In this eye-opening episode, discover how effective onboarding can set the stage for success, learn to leverage cutting-edge technology for improved employee performance, and explore innovative incentive strategies that actually work.
Whether you're a seasoned retail manager or a small business owner, you'll gain actionable insights to create a positive work environment, boost customer satisfaction, and drive sales. Don't miss this power-packed discussion on turning your retail workplace from lackluster to legendary – because, as we reveal, happy employees don't just perform better, they're less likely to spit in your coffee!
In this episode, we explore the phenomenon of Christmas decorations appearing in stores well before Halloween. We delve into the reasons behind this trend, driven by retailers eager to capture holiday spending early on. Discover how these early displays tap into consumer psychology, creating a sense of urgency and fear of missing out, ultimately influencing our purchasing decisions.
We discuss the balance retailers must strike to avoid overwhelming consumers and risking sensory overload, drawing parallels with other marketing strategies. The episode also touches on the importance of mindful consumption and reclaiming the true spirit of the holidays, emphasizing connection and joy over commercialism.
Join us as we consider how to create meaningful holiday experiences, focusing on traditions and moments that don't require extravagant spending. Learn how to navigate the holiday season with intention, remembering that the most valuable gifts aren't found on store shelves. Why Stores Should Display Christmas Merch Before Halloween https://www.retaildoc.com/why-retailers-should-display-holiday-merchandise-before-halloween
Ever walked into a store and felt like it just blended in with every other shop? In this episode, we dive into what makes a retail store truly stand out and why just having products to sell isn't enough anymore. People crave unique experiences, and that's where Bob Fibbs, the retail doctor, comes in.
We explore the concept of not being "beige"—blending into the background and becoming forgettable. Fibbs shares stories of retail successes and failures, emphasizing the importance of exceptional customer service, knowledgeable staff, captivating visuals, thoughtful store design, and value-driven pricing.
Discover the five elements of being remarkable in retail and how creating a connection with customers can transform their shopping experience. We also touch on how these principles apply to online stores, highlighting the importance of an omni-channel approach to retail.
Whether you're running a business or just love to shop, this episode is all about understanding what makes you feel welcome and wanting to come back for more. Read more at How To Fix The Fatal Mistake That's Losing You Retail Customers https://www.retaildoc.com/blog/how-to-fix-fatal-mistake-you-thats-losing-retail-customers-due-to-customer-service
In this episode, we delve into the nuances of customer service in retail, exploring the impact of those seemingly small interactions that can make or break a customer's experience. Guided by the insights from the article "50 Things Retail Sales Associates Should Avoid Doing," we uncover the power of first impressions, the significance of genuine engagement, and the importance of empathy.
Discover how a simple shift in language and demeanor can transform a negative interaction into a positive one, and why creating a supportive environment for employees is essential for exceptional customer service. Join us as we highlight the human element in retail and the lasting impact of treating customers with kindness, understanding, and respect.
Whether you're a customer or a retail associate, this episode offers valuable takeaways on the importance of connection and the ripple effects of a little empathy in the world of retail.
Excellent customer service is dependent on your sales associates. Likewise, a bad customer service experience depends on your associates delivering poor customer service in your retail store.
It doesn't matter if you are one of those brick-and-mortar retailers trying to do experiential retail, an established boutique, or a pop-up shop. Consumers, once burned, are likely never to return and more likely to take a chance online before retaking a chance after a poor shopping experience. Here are 50 of my blunt reminders for both staff and owners of specialty retailers based on real-world examples. They usually happen because the retailer does not use retail sales training courses to deliver an exceptional experience.
Unless you stop these things from happening, they will start a chain of unmanageable events.
Customer service skill is needed to avoid these things that can make the difference between customers saying, "I'll take it," and "I'm outta here."
Bad Customer Service Examples: 50 Employee Mistakes https://www.retaildoc.com/blog/50holidays
Bob Phibbs hosts April Sabral to discuss key retail challenges. Topics include: overcoming the stigma of retail careers, motivating employees, managing accountability, acquiring new customers, and balancing manager-employee relationships. The experts share practical tips for small business owners and retail managers on leadership, customer service, and driving sales. Includes Q&A addressing common retail management issues.
With August just two weeks away, students and parents are putting together their back-to-school shopping lists. Bob Phibbs, CEO of the Retail Doctor in New York, joins Rachel Pierson on the WBBM Noon Business Hour discuss the financial impact of back-to-school shopping and how inflation and modern tech needs are driving up costs. Bob shares insights into the National Retail Federation's statistics, highlighting an average spend of $875, which for some families rivals their holiday budgets.
We explore how teachers are also feeling the pinch, often having to budget for classroom supplies themselves. Bob provides valuable advice for parents looking to find deals and manage expenses, especially during major sales events like Amazon's Prime Day and similar promotions from other retailers like Macy's and Target.
Finally, Bob suggests a collaborative approach to managing these costs by involving extended family members who might be eager to contribute to the students' academic success. Tune in for practical tips and strategies to make back-to-school shopping more manageable.
Retail is a battleground. Retailers no longer have the luxury of customers walking in without researching their buy first. People are checking Amazon and other online retailers well before stepping in your store and even while standing in your aisles. How do you increase sales, reduce employee churn, and become a retail destination?
Retail Today with Bob Phibbs is a two-minute daily digest guiding retailers on the latest tips, techniques, and tools for closing more sales effectively and effortlessly no matter your brand, location, or product line. No matter your industry, background, location, or outlook on retail’s future, Retail Today has the insight and clarity you need to gain more ground with your business.
For longer form interviews, checkout Bob‘s podcast Tell Me Something Good About Retail.
Meet Bob Phibbs, Your Host of Retail Today:
Who is the champion of retailers? Before 1994, there wasn’t a champion because retail was already starting to lose ground to online competitors. That’s when Bob Phibbs stepped into the fight to give brick-and-mortar retailers a fighting chance. The Retail Doctor launched in 1994 and for the past 25+ years, you’ve seen his work. Bob Phibbs is an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, author of three books, and motivational business speaker.
Sure, that’s impressive, but what makes Bob Phibbs the world’s leading expert on brick-and-mortar retailers? His client list. Bernina, Brother, Caesars Palace, Hunter Douglas, Lego, Omega, Yamaha - those are just a handful of the thousands of household brands who trust Bob Phibbs.
Bob Phibbs was named one of the top retail influencers for the past five years, including LinkedIn’s Top Voice about retail. Yes, success doesn’t come without more than a few bright lights. Bob has made appearances on ABC, Fox, MSNBC, and PBS, among other networks. Bob and his work have also been featured in articles by Entrepreneur, The New York Times, and The Wall Street Journal. He also provided business makeovers to The Los Angeles Times.
Bob knows what it takes to rock in retail because he’s spent 30 years in the trenches of retail ups and downs. He’s been a corporate officer, franchisor, and entrepreneur who fought his way to the top. Bob’s direct influence generated the highest increase in sales from South Coast Plaza, which was the highest-grossing mall in the USA at that time.
Here’s a rundown of Bob’s expertise and the results he generates for clients:
+ 30 years experience creating and implementing exceptional retail shopping experiences
+ Proven sales increase from 20-50% within months
+ Exceptionally strong record of creating winning teams
+ Launched new brands
+ A seasoned, skilled leader of executive, product development, and traditional marketing teams
+ Online virtual sales trainer for thousands of brick and mortar stores
+ A leading expert in franchise development, franchisee support, and new business development
+ Known for accelerating success in visual merchandising, sales strategies, and business makeovers
See why over 50 top retailers and influencers recommend Bob Phibbs the Retail Doctor on LinkedIn.
Start a Conversation:
If you love what you heard on Retail Today, connect with Bob Phibbs by visiting retaildoc.com or emailing bob@retaildoc.com.