In a follow up to our final Retail Trend, Retail Media Networks, we share a rich conversation with Francisco Larrain, CTO at Topsort, an innovative tech company that enables retailers and marketplaces to quickly launch, scale and intelligently optimize ad businesses with AI-based retail media infrastructure. We couldn’t ask for a better way to follow up on this incredibly relevant topic in the Retail industry today. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz E...

The sixth, and final, episode of our mini-series is titled, Retail Media. We discuss this new frontier. These brand or company-specific networks allow a brand to create media experiences across the customer journey (online and offline) while creating an entirely new high margin revenue stream via advertising. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here Email Cristene at cristene@retaildonerigh...

The fifth episode of our mini-series is titled, Talent. We discuss all things talent and talent management where new thinking is required. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here Email Cristene at cristene@retaildoneright.net and connect on LinkedIn here Follow us on Instagram @retaildoneright Tweet us @RetailD0neRight Michael Cooke is our brilliant sound engineer and editor Jade Siri...

RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here Email Cristene at cristene@retaildoneright.net and connect on LinkedIn here Follow us on Instagram @retaildoneright Tweet us @RetailD0neRight Michael Cooke is our brilliant sound engineer and editor Jade Siriswad composed our theme music Let's go shopping!

The third episode of our mini-series is titled, Tech Debt as Business Risk. While it’s called tech debt, it’s really about business strategy - and the ability of the business and the ability of all its systems to respond to customers and changes in the market. Here are a number of articles that provide detailed explanations: Technical Debt Skeletons and Tech Debt: Reclaiming Tech Equity and Tech Transformation in Retail and a personal favorite – an oldie but a goodie on exp...

This is another trend we saw come up through the WARDLEY maps. Supply chains came to the breaking point during the pandemic but they were stressed beforehand. As complexity increased - distance, currencies, intermediaries - new ways of working, rapid changes in communications modes. The systems designed to run “lights out” were completely opaque which made understanding, and then changing them very difficult. And it impacted everyone buying and selling goods in some fashion. RETAIL DON...

Omnichannel has nothing to do with the customer. Customers don’t see channels. They see tasks and transactions. Why can’t we? (It’s because we are tied to staying in old lanes; because it’s easier to measure and we think we know the metrics.) INTRODUCTION We’re kicking off Season 4 with our own mini-series – Retail trends that are the result of a tremendous amount of research, data, data mining, editing and extrapolated insights. We discuss incredibly relevant trends and themes we’re seeing i...

Consumers continue to demand change from retailers and brands. They are shopping their values. But has this become simply a marketing message for brands and retailers today? Or are we making real progress on the sustainability front? What’s missing today is a simple framework, or a set of principles, that retailers and brands can implement quickly and efficiently. We discuss 4 pragmatic principles for retailers with our returning friend and special guest, Juli Lassow, Founder &am...

We welcome Doug Stephens, Founder and CEO of the global advisory firm Retail Prophet to Retail Done Right. Doug is a retail futurist and best-selling author of 3 books, including his newest, “Resurrecting Retail.” His perspective is grounded in fact, yet far reaching. And we cover a lot of ground in this interview. From people to product, and especially experience, from online lessons that brick-and-mortar retailers need to learn to born-digital ecommerce player’s desire to build physic...

It’s a mad world when the Holiday season starts so early. We look into the Holiday season – that we’re already in. Woven into the season, which is not just topical but extremely important, we are talking Sustainability – or I should say, the customer is telling us sustainability matters. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here Email Cristene at cristene@retaildoneright.net and connect on L...

What’s a natural extension to the platform Amazon has built that we discussed in detail during Episode 3? Healthcare. Why? It serves Amazon and their network of employees while also being another service they could offer to their broader network of marketplace members and business partners and possibly directly to their incredibly large customer base. Amazon has unquestionably changed how we shop. Will they change the way we shop for or manage our health? When you look at industries ripe for ...

Amazon is a platform. Though we are starting to see others following this business model, Amazon offers a scale unrivaled. But if you’ve created a great brand and want to extend your offering, there’s clearly an opportunity to leverage your brand equity and customer base to create a network and ecosystem that supports services or products. We discuss the real opportunities Amazon has found. There are 4 types of business models. Asset Builders. Service Providers. Technology Creator...

This episode begins our short series discussing Amazon it their impact on Retail. Our series comes at this from a physical retail, online retail and shopper behavior perspective by looking at the offering, tools and services Amazon has introduced and offered their customers, including the end-user customer and retailers in their marketplace. This episode focuses on how Amazon has changed Retail, especially shopper behavior – both online and offline. RETAIL DONE RIGHT is produced by Jeff F...

To kick off Season 3, we’ve invited back our first 3-time guest, Shelley E. Kohan. As we leave Summer behind and look toward the 4th quarter and the Holiday Season, consumer outlook seems dark. Is there a storm ahead? Is the outlook possibly a bit better than consumer sentiment would suggest? We will talk about the state of the retail industry today. Shelley E. Kohan is the Chief Strategist at The Robin Report, a retail expert (as represented by the countless times she’s quoted in the media),...

We close out Season 2 with our point of view on retails heroes, villains and change makers. Yes, we’re naming names. RETAIL DONE RIGHT is produced by Jeff Fisher & Cristene Gonzalez-Wertz Email Jeff at jeff@retaildoneright.net and connect on LinkedIn here Email Cristene at cristene@retaildoneright.net and connect on LinkedIn here Follow us on Instagram @retaildoneright Tweet us @RetailD0neRight Michael Cooke is our brilliant sound engineer and editor Jade Siriswad composed our them...

Two of the current trends in our post-pandemic world that are driving the resale/reclaim/recycle retail boom are inflation and sustainability. These two trends warrant a deep dive individually, but how they are impacting and helping to drive the resale retail boom is worthy of inquiry. Martin Peers briefing for The Information highlighted Rent the Runway’s recent performance – and I quote, “The company reported 91% growth in revenue for its fiscal fourth quarter ending in January, and project...

There is real value in physical retail. But it can be expensive, slow to develop and risky. There’s a solution out there… Pop-Ups. You aren’t locked into a long-term lease. The CapEx can be minimal. You can get open quickly. You can test and learn new ideas, assortments, experiences. You can be seasonally relevant. Why aren’t we seeing more Pop-Up shops? There’s still a fair number of empty storefronts out there. Still. What’s holding brands and developers back? ...

A human tragedy is happening before our eyes. Today, we discuss Ukraine. It’s a human tragedy that’s occurring in front of our eyes via our screens. Our hearts go out to all those who are living through this - the brutal reality is on the ground. We focus our attention on how retailers and brands are responding. And what a response! This is something I don’t think we have ever witnessed at such a scale – and at remarkable speed. It’s the decision to stop operations in ...

We dive into a great new study on retail and consumer brands, “2022’s New Normal for Retail,” from IBM’s Institute for Business Value. This rich report clearly states that retailers and brands need to be present on all fronts and show consumers they share their values. CONSUMERS HAVE BEEN THROUGH THE WRINGER But they’ve been resilient. They’ve found creative ways to adapt to extreme circumstances, using technology to navigate uncertainty in new ways. And they expect brands to do the sa...

Private label, white label, owned brands. What are the differences? Why do they exist? What value to they bring to the customer as well as to the retailer? We explore all these questions and just how a retailer should approach creating their own owned brands with our special guest, Juli Lassow, Owner and Principal of jhl solutions. PRIVATE LABEL, WHITE LABEL & OWNED BRANDS According to our guest, in their simplest definition, private label brands are brands retailers sell that can’t...