Welcome back to Peak Property Performance! In this episode, co-hosts Drew Hall and Bill Douglas sit down with Shea Fallick, a dynamic product leader whose expertise bridges AI, behavioral science, and commercial real estate. Shea shares his journey from studying data science at Georgia Tech to shaping AI-driven solutions at Cortland, a global leader in multifamily real estate investment. Together, they dive deep into the realities of data transformation—how true organizational change requires universal buy-in, what it takes to build trust in data across technical and non-technical teams, and why the secret to success often comes down to collaboration and focusing on real business problems. Packed with real-world examples, actionable insights, and even a few stories about music and rock climbing, this conversation is a must-listen for anyone passionate about driving innovation and measurable impact in the property industry.
Welcome back to the Peak Property Performance podcast! In this episode, co-hosts Drew Hall and Bill Douglas sit down with Wyn Channer, Senior Managing Director at JLL and a leading expert in corporate real estate strategies. Wyn brings his wealth of experience to discuss how digital infrastructure is revolutionizing the workplace, not just improving efficiency, but actually transforming tenant experience and attracting top talent.
Together, the trio digs into how tenant experience has become a true NOI driver, the evolving demands of corporate tenants post-COVID, and why digital infrastructure is now a core asset for forward-thinking landlords and employers. We explore real-world examples from cities like San Francisco, where digital-savvy startups and emerging sectors like life sciences are reshaping the commercial real estate landscape. Wyn shares his take on the importance of data quality for AI adoption, how owners can shift their mindset to see technology as an investment rather than just an expense, and what true flexibility might look like in the workplace of the future.
Stick around as Wyn answers our “Extra Floor” fast five - revealing his go-to sources of inspiration, daily habits, and what he’d be doing if he wasn’t in real estate. Whether you’re an owner, manager, or just interested in where the industry is headed, this conversation is packed with actionable insights you won’t want to miss.
Welcome back to another episode of Peak Property Performance! Your co-hosts Drew Hall and Bill Douglas are here to help you master the art - and science - of running high-performing properties. In this episode, Drew and Bill pick up where they left off in their series on the “5 Cs” framework for property data strategy. This time, they shine a spotlight on “Control”—what it means, how mastering system communication can save you money, and why empowering your team to take ownership can lead to big wins.
They discuss the power of transparent data, how targeted focus on utilities, vacancies, and insurance can be true game-changers, and why celebrating those small wins along the way is essential to building a winning culture. Whether you’re looking to harness data to boost occupancy, reduce operating costs, or simply create a better resident experience, this episode is packed with insights for property owners and managers at all stages of their digital journey.
Stay tuned as Drew and Bill share real-world tips for keeping your systems and your people - working together seamlessly, and lay the groundwork for the next “Champion” phase in your property performance playbook. Don’t forget to like, subscribe, and let us know what topics you want to hear next!
Welcome back to the Peak Property Performance Podcast! In today’s episode, co-hosts Drew Hall and Bill Douglas dive deep into the fourth “C” of peak property success: Coordinate. Building on previous discussions around Clarify, Connect, and Collect, this conversation unpacks what it truly means to coordinate in the world of commercial real estate.
Drew and Bill break down the importance of bringing together people, systems, and—most importantly - data from a variety of sources. They discuss the power of blended data, clarify the difference between user data and property-owned systems data, and emphasize the huge potential that comes from integrating information across different platforms. With actionable insights and real-world client examples, the hosts share how coordination isn’t just about technology, but about building a strategic plan, empowering your team, and making data-driven decisions to drive tangible results.
If you’re looking for practical ways to harness your property’s potential and set up your operations for scalable growth, this episode is packed with ideas you can use right away. Stay tuned as Drew and Bill walk you through how to make the most of your existing data, avoid common pitfalls, and prepare for the next big steps in property management.
Welcome back to the Peak Property Performance Podcast! In today's episode, co-hosts Drew Hall and Bill Douglas continue their deep dive into the "Five Cs" framework, turning the spotlight on the third C: Collect. After exploring Clarify and Connect in previous episodes, Drew and Bill tackle the crucial step of capturing the right data from the right systems—and the right people - to transform guesswork into actionable insights.
The conversation covers why collecting as much data as possible is essential, the importance of choosing the right data storage strategy, and how owning your data can deliver immediate operational benefits and long-term value for property owners. Real-world examples, like troubleshooting issues in a mixed-use commercial property, showcase the power of cross-system data collection in driving both efficiency and tenant satisfaction.
Get ready for practical strategies, candid anecdotes, and a peek into what's coming next as the hosts set the stage for the upcoming C: Coordinate. Whether you’re a seasoned commercial property owner or new to digital transformation in real estate, this episode is packed with tips to help you stop guessing and start optimizing your property performance. Tune in now!
Welcome back to the Peak Property Performance Podcast! In this episode, co-hosts Drew Hall and Bill Douglas continue their deep dive into the 5 Cs framework for optimizing commercial property operations. After unpacking "Clarify" in the previous episode, today they tackle the second C: "Connect."
Drew and Bill break down what it really means to connect building systems beyond just physical cables and integrations. They emphasize the importance of making sure your property’s data isn’t trapped within vendor silos, but is accessible and useful for you and your team. Using real-world examples like video surveillance and smart locks, they discuss challenges property managers face when trying to get meaningful access to their building’s data and how a thoughtful approach to connecting systems can lead to better insights and smarter decisions.
Whether you’re a seasoned facilities manager or new to the world of property tech, this episode offers practical advice for navigating the complexities of modern building systems and setting your property up for peak performance.
Tune in and get ready to learn how the right connections can make all the difference!
Welcome to the next episode of the Peak Property Performance podcast! Join co-hosts Drew Hall and Bill Douglas as they kick off the series by diving into the “Five Cs” framework for unlocking greater value in your commercial real estate portfolio. In this episode, Drew and Bill focus on the essential first step - Clarify. They share personal stories and real-world examples to illustrate why it’s crucial to know exactly what systems you own, where you might be missing out on value, and what your building’s data is truly worth. From uncovering forgotten lighting control systems to challenging assumptions about digital infrastructure, you’ll learn why a bit of curiosity and a fresh look at your assets can mean big savings and open up new revenue streams. Whether you’re a seasoned property pro or just starting out, this engaging conversation will set the foundation for maximizing the performance of your portfolio in today’s digital age. Don’t miss it!
Welcome to the first episode of the Peak Property Performance Podcast, where innovation meets commercial real estate! Kicking off this journey, host Lane Taylor sits down with the show’s official co-hosts, Bill Douglas and Drew Hall, leaders behind Optic Wise and authors of the Peak Property Performance book. This debut episode pulls back the curtain on why Bill and Drew launched the show, revealing how their collective expertise is reshaping the commercial real estate landscape with cutting-edge insights into AI, data, and digital infrastructure.
Listeners will hear personal stories from both Drew and Bill, how their unique paths led them to champion smarter, tech-driven property strategies. You’ll get a firsthand look at their mission: empowering property owners to reduce costs, increase NOI, and truly future-proof their assets. Through candid discussion, the hosts share their commitment to making actionable business intelligence accessible, not just for big industry players but for anyone eager to elevate their property game.
In this episode, expect an inside scoop on how the team approaches client challenges, their biggest “aha!” moments, and why controlling your data and digital backbone is the new must-have for property success. Whether you’re looking to boost occupancy, optimize expenses, or simply get inspired to dig deeper into your property’s potential, you’re in the right place.
Hit subscribe and get ready - Peak Property Performance is here to help you unlock real estate results, one episode at a time.
Welcome to Peak Property Performance — powered by OpticWise.
This is the podcast where commercial real estate meets its digital future.
Join hosts Bill Douglas and Drew Hall as they unpack how AI, data, and digital infrastructures are transforming operations and unlocking NOI.
Whether you're an owner, operator, or financial executive, this show will equip you with the strategies to future-proof your assets and outpace the market.
Subscribe now and get ready for smarter buildings and stronger returns.
The first episode drops soon.
