Welcome back to On Verve: Modern Approach to Customer Experience podcast, season 2. In this episode, Fara, Lauren and Alice interview Bianca Angelico and Gabbie Lapompe. A fun 10mins conversation between DayMakers. Connect with Bianca Angelico on social media- LinkedIn Bianca AngelicoConnect with Gabbie Lapompe on social media- LinkedIn Gabbie LapompeOn Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someone's ...

Welcome back to On Verve: Modern Approach to Customer Experience podcast, season 2. In this episode, our Chief DayMaker, Bianca Angelico, has an insightful conversation with three of our amazing DayMakers - Lauren, Fara, and Alice. They share their unique career journeys, discuss how their views on On Verve have evolved, and reveal the story behind one DayMaker's departure and much welcomed return. Connect with Bianca Angelico on social media- LinkedIn Bianca AngelicoConnect...

Welcome back to On Verve: Modern Approach to Customer Experience podcast, season 2. In this episode, our Chief DayMaker, Bianca Angelico, chats with Gabbie Lapompe, our incredible Head of Operations. They discuss the essence of guest and employee experience, the power of authenticity, and—of course—their favourite ‘F’ word. Connect with Bianca Angelico on social media- Instagram @chef_daymaker- LinkedIn Bianca AngelicoConnect with Gabbie Lapompe on social media- L...

Welcome back to On Verve: Modern Approach to Customer Experience podcast, season 2. In this episode, our Chief DayMaker, Bianca Angelico, sits down with Jaime Lloyd-Jones, Head of Internal Communications at Churchill Group. Together, they discuss the ever-evolving tech landscape, how data is important to understand guests' needs and why feedback is the secret sauce to success. Connect with Bianca Angelico on social media- Instagram @chef_daymaker- LinkedIn Bianca Angel...

Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's episode we invite back Lynne Cullen to help close out our first season as we reflect on 2021 and our predictions for 2022. Connect with Lynne Cullen on LinkedInConnect with Bianca Angelico on social media- Instagram @biangelico- Twitter @Bi_Workplace- LinkedIn Bianca AngelicoOn Verve is set to bring energy and enthusiasm to workplaces with our core ethos of being 'the makers of someo...

Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's episode we talk to Lizzie Neave, who is the Group Marketing & Communication Director for Churchill Group. Lizzie and I sit down and reflect on the creation of On Verve - everything from the name to why we call our team DayMakers. Awesome episode for anyone thinking of currently creating a new brand. Connect with Lizzie Neave on LinkedIn or Twiiter @mrsneaveConnect with Bianca Angelico on soc...

In this episode, Lucy Williams from BeSure Events share about her journey setting up a business during lockdown that is all about creating memorable experiences. She shares her insight on starting a business in lockdown to her special ingredients that create lasting memorable moments to Christmas parties this year. Loved this episode, subscribe, rate it, and share it. We would love to hear from you. Connect with Lucy Williams via instagram Instagram: @besure_events / @lucydarl or Linked...

Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's epsiode we talk to Lynne Cullen, who is the Culture & People Manager for On Verve. Lynne shares about the culture at On Verve and why we refer to our team as DayMakers. We give a few hints to something exciting we are launching in October - we cant wait to share about it! Lynne also gives tips for interviews. Connect with Lynne Cullen on LinkedIn. Connect with Bianca Angelico on social media-...

Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's epsiode we went international as our guest this week is based in Florida. Tony Johnson is an award-winning customer experience speaker, trainer, and consultant who helps organizations grow through cx strategy, leadership development, and employee engagement. Tony was previously the customer experience officer for Aramark and now he is the founder of Ignite your service training and consulting. He als...

Liz Kentish turned the tables and interviewed Bianca Angelico the Chief DayMaker at On Verve. Liz Kentish is the Managing Director at Kentish and Co. Ltd and co-host of Plan B mentoring. Topics we cover;What does customer experience mean to Liz & BiancaFind out a bit about Bianca (personally & professionally)Bianca shares her secrets where she gets her energy fromHow On Verve is creating the energy in the workplaceWhere can you find inspiration to enhance experience i...

Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's epsiode we talk to Elias Fonseca, last year's finalist for Corporate Receptionist of the Year Award on his views of creating exceptional customer expereince as a Receptionist or as we like to say at On Verve as a DayMaker. Connect with Elias Fonseca on LinkedIn. Connect with Bianca Angelico on social media- Instagram @biangelico- Twitter @Bi_Workplace- LinkedIn Bianca AngelicoO...

Welcome back to On Verve: Modern Approach to Customer Experience podcast. Today's epsiode we went international as our guest this week is based in New York. Barbara Boden is the Co-Founder and Managing Partner at 4xi Global consulting and was previously the Managing Director of Amentity Services at JP Morgan Chase & Co. Topics we cover; Thoughts on the famous saying ''customer is always right''Employee's are expecting change - time to listen and give choices Mindfulness in ...

In this episode, Sunita Pachova and Simon Cohen from Condeco share their insight on difference between hybrid working vs. flexible working and the role technology has to play within return to work. Loved this episode, share and tag us in. We would love to hear from you. Connect with Sunita Pachova and Simon Cohen on LinkedIn Connect with Bianca Angelico on social media - Instagram @biangelico - Twitter @Bi_Workplace- LinkedIn Bianca AngelicoOn...

In this episode, Isabel Dewhurst-Marks Founder at White Flamingo Art and MD at Unwired Ventures shares how art can transform your guest and employee experience in the workplace through power of art. Loved this episode, share and tag us in. We would love to hear from you. Connect with Isabel at www.whiteflamingoart.com or Instagram - @whiteflamingoartConnect with Bianca Angelico on social media - Instagram @biangelico - Twitter @Bi_Workplace- Linked...

In this episode, Vicky O'Farrell Founder and Director of Queen of Behaviours shares how understanding your personality and different types can enhance customer experiences. Loved this episode, share and tag us in. We would love to hear from you. Connect with Vicky at www.queenofbehaviours.com Connect with Bianca Angelico on social media - Instagram @biangelico - Twitter @Bi_Workplace- LinkedIn Bianca AngelicoOn Verve is set to brin...

In this episode, Daniel Hawkins Senior Account Director of JLL shares how being authentic at work can enhance customer experience and your producivity up to 20%. Dan gives some insight on how the reception services has evolved in the last 20 years. Loved this episode, share and tag us in. We would love to hear from you. Connect with Daniel on social media- Twitter @danhawkinsuk- LinkedIn - Daniel Hawkins Connect with Bianca Angelico on social media ...

Check out 'On Verve: Modern Approach to Customer Experience', hosted by Bianca Angelico - premiering May 12 on Spotify, Google and Apple podcast. Music by Tristan Carmichael