Whether you think it’s true or not, your practice is missing out on thousands in uncollected reimbursements due to leaks in your revenue cycle management processes. Every missed pre-authorization call, uncollected deductible, and overlooked filing deadline costs your practice money, adding to massive losses – FAST. In fact, US practices leave $125 billion uncollected each year – but this doesn’t have to include you. No matter how much money your practice is leaving on the table each day, there are ways to get it back. However, to be effective and plug revenue cycle holes, you must include your entire practice team, from your front desk to the back office. The challenge is knowing how. During this discussion, practice management expert Owen Dahl, LFACHE, CHBC, LSSMBB, will show you how. Over the course of his one-hour online event, Owen will walk you through the process of identifying revenue leaks in your practice, and EXACTLY how to “plug them up” so your practice can collect more of the revenue you are due.

It has NEVER been more important or challenging to retain your quality practice employees. Not only does losing fully trained staff cause operational issues for your practice, but the fallout leads to poor service, overworked staff, dissatisfied patients, loss of patients, etc. Each fully trained staff member that you lose costs you up to 2x their annual salary. The better answer is to figure how to keep your employees from leaving.  Running your practice understaffed is NOT the answer. The challenge is knowing which retention strategies will work for you. This is where healthcare practice consultant, Susan Childs, FACMPE, can help. 

When your front desk staff struggles with medical terminology, your entire practice suffers. Miscommunicated patient complaints lead to scheduling nightmares. Patient interactions lead to confusion and dissatisfaction. And if these continue, eventually, patients will lose confidence in your practice and start looking for another provider to meet their needs, reducing your patient volume and overall revenue. The good news is expert medical front desk trainer Tracy Bird, FACMPE, CPC, CPMA, CEMC, AAPC Fellow, can help. Tracy will help your entire front desk team meaningfully improve their understanding and use of medical terminology. As a result, your staff will see a significant expansion of their abilities, which will increase patient satisfaction and retention.

For your new manager to succeed, they need training. Listen now and hear new management training expert Don Phin, Esq., to help your new manager master the core skills necessary to tackle the day-to-day challenges of management in a healthcare practice setting more successfully – and save your valuable time.