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Marketing Talks
Catherine and Tom
257 episodes
6 hours ago
A woman and man discuss an interesting marketing topic in Japan.
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Marketing
Business
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All content for Marketing Talks is the property of Catherine and Tom and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
A woman and man discuss an interesting marketing topic in Japan.
Show more...
Marketing
Business
Episodes (20/257)
Marketing Talks
Mediqtto customer context marketing

This examines how the established Japanese leg-care brand, Mediqtto, evolved its marketing strategy from targeting only young women focused on "beautiful legs" to embracing "customer context marketing."

Facing a saturated and shrinking youth market, the company redefined its brand concept to "Mediqtto for ALL," shifting its focus to address the universal need for "healthy legs" across all ages and genders. This new approach involves moving beyond simple demographic targeting to understand customers based on their lifestyles, values, and specific leg-related concerns, such as performance conditioning for business professionals or muscle maintenance for seniors.

The core lesson provided is the importance of translating the product’s value into language and benefits that resonate with the distinct life contexts of various customer segments, thereby breaking down old fixed ideas about who the product is for.

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14 hours ago
6 minutes 6 seconds

Marketing Talks
Yamazaki Shop Daita Sankatsu Strategy for the Disadvantaged

This analyzes the business strategy of Yamazaki Shop Daita Sankatsu, a small convenience store operating in a residential area, which successfully competes against large chain stores by employing a "strategy for the disadvantaged" based on the principles of Lanchester Strategy.

This approach involves avoiding direct competition with major players by focusing on niche markets (local battles), concentrating resources (single-point concentration) on unique offerings like craft beer and personal customer relationships, and establishing an exclusive position (one-on-one combat).

The store utilizes close-quarters combat through genuine, highly personal interactions—such as the owner's mother greeting customers with "Welcome home"—and implements guerrilla tactics like unique events and labor-intensive services that large chains cannot easily replicate, ultimately aiming to be strongly favored by just thirty percent of potential customers rather than trying to appeal to everyone.

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1 day ago
4 minutes 48 seconds

Marketing Talks
1941 Defeat Prediction Lessons for Inconvenient Truth and Business Decisions

This presents an overview and excerpts from the book, "Inconvenient Truth: Lessons from Japan's 1941 Defeat Prediction," which details the findings of the Total War Research Institute established by Japan before World War II.

This research body, composed of young elites, conducted a comprehensive simulation in 1941 that scientifically predicted Japan's eventual defeat against the United States due to vast national resource differences and the inevitable collapse of sea lanes. However, it explains that this "inconvenient truth" was suppressed by military and government leaders, most notably Hideki Tojo, who favored unfounded spiritualism and organizational conformity over objective, data-driven analysis.

It emphasizes that this historical failure to confront reality provides critical lessons for modern business and organizational decision-making, underscoring the necessity of respecting objective data, tolerating diverse opinions, and defining clear exit strategies.

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2 days ago
5 minutes 22 seconds

Marketing Talks
CRAFT MISO Nama Koji New Market Creation from Customer Dissatisfaction

This provides an in-depth analysis of Hikari Miso's marketing strategy for their new product, "CRAFT MISO Nama Koji," which created a new market within the shrinking miso industry.

It explains that the company achieved this growth by employing an "Out of the box" thinking approach, focusing on "un-customers"—specifically younger, entry-level consumers—who were dissatisfied with traditional miso's limited uses. The core strategy involved identifying consumer pain points like not knowing how to use miso beyond soup, developing a new value proposition ("delicious to eat as is," like a dressing), and actively creating experiential marketing opportunities to let new customers taste and apply the product in diverse ways.

The successful introduction of this product is presented as a model for market creation that expands the entire industry, rather than merely competing for existing market share.

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3 days ago
4 minutes 58 seconds

Marketing Talks
Mongolia Airee Purifier Value Creation from Waste

This provides a detailed case study of Airee, a Mongolian startup that developed an air purifier utilizing waste wool, which was previously considered low-value and often discarded.

It highlights the severe air pollution crisis in Ulaanbaatar, particularly in the poorer "Ger districts," where Airee's low-cost, high-performance product meets an urgent need for affordable health protection. The core innovation lies in re-evaluating Mongolian sheep wool's properties, recognizing that its seemingly coarse texture and natural static charge, which made it unsuitable for clothing, make it an ideal, biodegradable material for air filters.

This business model exemplifies the "Sanpo Yoshi" philosophy (good for three parties), ensuring that buyers receive affordable health solutions, Airee sustains its growth, and nomadic herders gain a stable income from their wool, thus creating a sustainable economic and environmental ecosystem from a neglected resource.

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4 days ago
4 minutes 50 seconds

Marketing Talks
Jobs to Be Done Theory and Cook Do Case Study

This provides an in-depth explanation of the Jobs to Be Done (JTBD) theory, defining a "job" as the progress a person is trying to make in a specific situation, where products are viewed as "workers" hired to complete that job.

It examines how understanding a customer's functional, emotional, and social job components is crucial for identifying new business opportunities by seeking a "sense of incongruity" with existing solutions.

This theoretical framework is then practically demonstrated through the successful marketing strategy of Ajinomoto's Cook Do Oyster Sauce, which achieved market leadership by intentionally shifting the product's perception from a "specialist" (for Chinese cuisine) to a "generalist" (an everyday, versatile seasoning) to increase its "employment opportunities" with consumers. This case illustrates how leveraging JTBD can drive "perception change" and lead to increased sales through both customer acquisition and usage volume.

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4 days ago
6 minutes 46 seconds

Marketing Talks
Suzuki Jimny Functional Beauty from Customer Understanding

This discusses how Suzuki developed the fourth-generation Jimny by prioritizing deep customer understanding, moving beyond surface-level data to fieldwork.

Specifically, the development team’s direct experience with professional users, such as forest workers, revealed a critical insight: the fear experienced while navigating treacherous terrain, encapsulated by the quote “the mountain road is scary.”

This revelation prompted the company to fundamentally redefine the Jimny from an adventure vehicle to a reliable "tool" focused on ensuring the driver’s safe return. This shift to an "outward-facing stance" resulted in a functional and unadorned design philosophy where every feature, from bumper shape to window line, was engineered to enhance safety and reliability. Ultimately, this customer-centric approach not only satisfied professional users but also created a strong, authentic identity that appealed broadly, underscoring the importance of authentic customer empathy in product innovation and aligning internal teams toward a common goal.

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5 days ago
6 minutes 17 seconds

Marketing Talks
A-Z Supermarket's Critical Core Strategy

This provides an extensive analysis of the "Critical Core Strategy" employed by the large Japanese supermarket chain, A-Z, located primarily in Kagoshima Prefecture.

This strategy intentionally rejects modern retail conventions, such as pursuing efficiency and short-term profit maximization, by focusing instead on becoming an indispensable local "infrastructure" that meets every conceivable community need. Key elements of this counter-intuitive approach include maintaining an astounding 400,000 items in stock and implementing a decentralized management structure that grants department heads significant autonomy, effectively eliminating a central purchasing division and numerical targets for profit.

It argues that this seemingly "irrational" critical core creates a sustainable, unique competitive advantage that competitors, which prioritize efficiency, cannot replicate or choose to avoid. The success of A-Z is attributed to a coherent strategic narrative where all its "non-standard" actions align to fulfill its primary goal of absolute community service.

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6 days ago
5 minutes 48 seconds

Marketing Talks
Skechers Slip-ins Effortless Value Creation Marketing

This provides an in-depth analysis of the marketing strategy behind Skechers’ Hands-Free Slip-ins, focusing on how they created a unique value proposition.

The core argument is that Skechers succeeded by targeting a structural gap in the sneaker market, specifically the forgotten "effort" involved in putting on a shoe. By maximizing the effortless experience—allowing users to slip them on without using their hands—Skechers created a new reason to be chosen by customers, especially among older adults and those with mobility issues.

This case study underscores that effective marketing is the activity of creating reasons for customers to choose a product, often by improving the often-overlooked moment of initial use and convenience, rather than simply competing on traditional metrics like speed or style.

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1 week ago
4 minutes 57 seconds

Marketing Talks
DISM Facial Device Seven Stages of Customer Needs Marketing

This analyzes the successful marketing strategy behind the Anfer DISM facial device, a hit product aimed primarily at men, which significantly exceeded its sales projections.

The core of the analysis focuses on seven distinct stages of customer needs, ranging from being unaware of a problem to actively seeking a better solution or having given up entirely. For each stage, it details the specific marketing approach DISM employed, such as using a T-shaped design resembling a razor to lower the psychological barrier for men or presenting the device as an "in-home clinic" to differentiate its value proposition.

It concludes that the product's success was not just due to its features but to the high-resolution understanding of customer needs and tailored messaging at every point in the consumer journey.

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1 week ago
6 minutes 6 seconds

Marketing Talks
Akira and Akira - Destiny, Work Ethic, and Banking

This provides a detailed review of the novel "Akira and Akira" by Jun Ikeido, focusing on the contrasting lives of its two protagonists, both named Akira, and the lessons their stories offer regarding destiny and work ethics.

It explains that the book follows a poor youth who rises through banking and an elite heir who rejects his family’s fate, tracing their lives from Japan's post-bubble economy through the early 2000s, with their eventual reunion emphasizing fate versus self-determination.

The review highlights key themes, including the banking ethos that "money should be lent for the sake of people," the importance of admitting mistakes and pivoting, and the need for humility and respect for customers in business. It presents the novel as a human drama that transcends the business genre, encouraging readers to re-examine their life’s purpose and professional meaning.

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1 week ago
4 minutes 38 seconds

Marketing Talks
Ozeki's Ambidextrous Strategy - Deepening Core, Exploring New Markets

This examines the ambidextrous management strategy employed by the 300-year-old sake manufacturer, Ozeki, as it seeks to move beyond its reliance on the classic "One Cup Ozeki" product.

This approach, known as ambidextrous strategy, involves simultaneously pursuing "deepening" (refining existing products like One Cup) and "exploring" (developing innovative new products for different markets). It explains that deepening focuses on maintaining quality and efficiency for current customers, while exploring involves creating novel offerings, such as frozen sake cocktails and low-alcohol sparkling varieties, to appeal to younger consumers.

Ozeki's success hinges on leveraging existing assets like brewing technology and distribution networks for new ventures, ensuring executive support for exploratory initiatives, and maintaining a common corporate identity across both strategies.

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1 week ago
5 minutes 12 seconds

Marketing Talks
Ajinomoto MDC Organizational Eight Steps Transformation

This provides a detailed examination of Ajinomoto's marketing organizational transformation, which was driven by a crisis of feeling disconnected from customers and the inefficiencies of a vertically siloed system.

The company established the Marketing Design Center (MDC) in 2023 to shift from a "division of labor" to an integrated "collaboration" model, bringing various professional functions together from the initial planning stages. The transformation process is analyzed through the lens of John P. Kotter's Eight-Step Process of Change, detailing how Ajinomoto systematically raised awareness of the crisis, built a powerful guiding coalition (the MDC), created a clear vision with the slogan "Swing The Bat," and achieved both short-term successes and long-term cultural change.

It emphasizes that the stable performance of the company actually presented the ideal time to initiate this bold organizational shift to secure future relevance.

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1 week ago
5 minutes 48 seconds

Marketing Talks
Customer-first Marketing Shiseido's Elixir cosmetic brand and Sapporo Beer's "WITH BEER"

This presents an analysis of successful marketing through two distinct case studies: Shiseido's Elixir cosmetic brand and Sapporo Beer's "WITH BEER" new product line. The primary focus is on the fundamental marketing principles of identifying "Who" the target customer is, "What" specific value is being offered, and "How" this value is communicated to them.

The first case details how Elixir revived its declining sales by redefining its target audience (40+ women) and streamlining its product value (focused aging care) through integrated promotional efforts. The second case examines how Sapporo Beer successfully launched "WITH BEER" by deeply understanding the psychological barriers young consumers had toward traditional beer, leading to the creation of a less bitter, fruity white ale and an accompanying organizational shift for customer-centric development.

Both examples emphasize that sustained success requires a customer-first approach and the ability to adapt strategy and execution in response to market changes.

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1 week ago
8 minutes 58 seconds

Marketing Talks
Tsukurioki.jp Unspoken Consumer Insights and Value Creation

This analyzes the success of the Japanese meal delivery service, tsukurioki.jp, by exploring how the company identified and addressed unspoken consumer insights.

It explains that the service was born from recognizing the immense, often-ignored burden of household meal preparation, particularly the mental load of menu planning and the guilt associated with not cooking "homemade" food. It details how tsukurioki.jp mitigates this by offering refrigerated, handcrafted meals overseen by registered dietitians, which are perceived as a supportive offering rather than a "shortcut."

This discussion argues that sustainable business value is created not by solving surface-level problems, but by addressing the deep-seated emotional and psychological burdens consumers have simply learned to accept as normal.

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1 week ago
4 minutes 52 seconds

Marketing Talks
IJOOZ Fresh Orange Vending Machine Business Model

This provides an in-depth analysis of the business model for the IJOOZ fresh-squeezed orange juice vending machine, detailing how the Singapore-based IoT technology company has rapidly expanded its presence globally and within Japan.

The explanation breaks down the company's strategy using five core components: Target, Competitors, Value, Capability, and Revenue Model. IJOOZ appeals to health-conscious consumers and those seeking a quick, moderately priced, entertaining experience that is superior to standard vending machine drinks. A key to IJOOZ’s profitability is its efficient operational capability, which utilizes IoT and AI for monitoring and replenishment, alongside global scale-based sourcing of oranges to keep costs low.

It concludes that IJOOZ's strength lies in its robust, tech-driven business strategy that prioritizes cost compression and continuous growth, rather than simply being an ordinary beverage company.

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1 week ago
5 minutes 38 seconds

Marketing Talks
Morinaga's Ita Choco Ice Experience and Positive Emotion Branding

This provides an extensive analysis of the branding strategy for Morinaga's Ita Choco Ice, a long-selling Japanese confection.

It details how the product, initially sold seasonally, navigated challenges after shifting to year-round availability by focusing on its unique product characteristics and its emotional connection with consumers. Specifically, the company discovered through consumer interviews that the ice cream was viewed as a "reward" or "small luxury," leading to a pivot in marketing efforts to emphasize its value as a special dessert rather than just an alternative to chocolate bars.

It concludes by outlining key branding principles, such as ensuring brand consistency in customer experience, fostering positive emotional sentiment in customers, and using continuous branding activities to reinforce the product's image as an "affordable luxury."

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2 weeks ago
4 minutes 16 seconds

Marketing Talks
Mos Burger's Kodomos Project Turning Parental Anxiety into Business Opportunity

This analyzes Mos Burger's "Kodomos Project," an initiative designed to increase customer traffic by addressing the anxieties of parents with young children when dining out.

The core argument is that the project's success stems from high-resolution customer definition, moving beyond simply targeting "families" to focus on parents who feel anxiety or awkwardness about eating out with kids. It explores how Mos Burger implemented specific services—such as priority seating, book exchanges, and customized food options—to solve these unspoken, latent customer "troubles" and translate fundamental needs (Nees) into concrete solutions (Wants).

This episode uses the Kodomos Project as a case study to illustrate the essence of marketing, which it defines as the activity of intentionally creating reasons for customers to choose one business over competitors.

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2 weeks ago
4 minutes 33 seconds

Marketing Talks
No Side Game: Customer-Centric Marketing and Organization Building

This provides an in-depth analysis of the Japanese novel "No Side Game" by Jun Ikeido, examining the book not merely as a sports story but as a practical business guide for customer-centric marketing and organizational development.

It details how the protagonist, an unlikely General Manager of a struggling corporate rugby team, transforms the organization by focusing on strategic decision-making and community engagement.

Key business lessons extracted from the narrative include redefining enterprise sports as social investment rather than mere cost, adhering to the ethical principle of the "No Side" spirit in business, adopting the "One for all, all for one" ethos for building organizational synergy, and, critically, shifting to a Direct-to-Consumer (D2C) model to establish direct relationships with, and gather crucial data from, clearly defined core customers. The overall aim is to show how the fictional struggles of the rugby team provide tangible insights into long-term sustainability and brand value creation in the modern corporate environment.

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2 weeks ago
6 minutes 19 seconds

Marketing Talks
CyberAgent New Business Development with Insight and Capability

This outlines CyberAgent's strategic framework for developing new business ventures, using its advertising division as a case study. This blueprint details a four-step process for repeatable business creation: selecting a business domain, discovering business insights, acquiring necessary capabilities, and scaling the business.

CyberAgent strategically identified the nascent Japanese retail media market as a "white space," capitalizing on a gap where major retailers lacked the sophisticated ad technology to monetize their customer data.

The company's success is attributed to leveraging existing DSP (Demand-Side Platform) expertise, committing to revenue-sharing partnerships, and developing end-to-end support that includes the crucial capability of producing high-quality ad creatives. The company prioritizes "doing the business they ought to do" as the core principle guiding its expansion, aiming to shape and dominate this new advertising sector.

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2 weeks ago
5 minutes 37 seconds

Marketing Talks
A woman and man discuss an interesting marketing topic in Japan.