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London Fintech Podcast
Tony Clark
281 episodes
4 days ago
Interviews with key players in the London FinTech Scene. It really is a Golden Age of Innovation in Financial Services. Perhaps even larger than the last wave of innovation starting around Big Bang time in the 1980s. It is a once in a lifetime epochal shift. Who will be the Financial Services equivalents of amazon, google, facebook? Whoever they will be they will have captured a huge territory and will become the new, difficult to dislodge incumbents. How will this affect banking, insurance and the rest of Financial Services? Who are the people raiding the citadel? What are their stories?
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Business
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Interviews with key players in the London FinTech Scene. It really is a Golden Age of Innovation in Financial Services. Perhaps even larger than the last wave of innovation starting around Big Bang time in the 1980s. It is a once in a lifetime epochal shift. Who will be the Financial Services equivalents of amazon, google, facebook? Whoever they will be they will have captured a huge territory and will become the new, difficult to dislodge incumbents. How will this affect banking, insurance and the rest of Financial Services? Who are the people raiding the citadel? What are their stories?
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Business
Episodes (20/281)
London Fintech Podcast
AI, embedded finance & the UK fintech ecosystem

🎙️ In this episode of the London Fintech Podcast, Tony Clark speaks with Symmie Swil, UK General Manager of Upvest, about the company’s role in financial technology and investment infrastructure.

Symmie shares her career journey, the development of Upvest, and how embedded finance is being integrated into modern financial services. The conversation covers financial literacy, the use of AI in financial operations, and the supportive environment for fintech innovation in the UK.

📌 Topics covered:• The growth of embedded finance in financial services• Symmie’s career path and leadership insights• The role of AI in financial operations• Financial literacy and education initiatives• UK fintech ecosystem and regulatory environment• Building culture and collaboration at Upvest

🔗 Learn More:

Tony Clark: https://www.linkedin.com/in/tclark100/

The London Fintech Podcast: https://londonfintechpodcast.com


Symmie Swil: https://www.linkedin.com/in/symmie/


Upvest: https://upvest.co/

Go Beyond The Podcast: https://resources.nxwave.com/hub/london-fintech-podcast?nav=aHViX3BhZ2U6NTY%3D&c=cG9zdDo5OTMzNTQ%3D


Cautionary Tales podcast: https://open.spotify.com/show/2yPlb6ynbhTJbziSIcykQd


Hidden Brain podcast: https://www.hiddenbrain.org/


Crossing the Chasm (book): https://www.amazon.co.uk/Crossing-Chasm-3rd-Disruptive-Mainstream/dp/0062292986

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1 week ago
41 minutes 13 seconds

London Fintech Podcast
"Governing the Machine": Responsible AI in financial services

🎙️ In this episode of the London Fintech Podcast, Tony Clark speaks with Dr. Paul Dongha, Head of Responsible AI & AI Strategy at NatWest Group, about the importance of AI governance in financial services.

With decades of experience in AI—from his early PhD research on autonomous agents to leading responsible AI initiatives at major banks—Paul brings both technical depth and practical expertise to the conversation. He shares insights from his new book "Governing the Machine", co-authored with leading global AI advisors Ray Eitel-Porter and Miriam Voge, and promoted by figures such as Andrew Ng, Reid Hoffman, and the CEO of IBM.

They discuss the nine key risk areas of AI—including bias, privacy, security, and hallucinations—the role of regulation such as the EU AI Act, and why effective governance must be an organisation-wide effort led from the boardroom. Paul also explains how firms can implement practical frameworks, governance forums, and training to safely unlock AI’s potential while staying compliant and ethical.

"Governing the Machine" will launch on October 23rd and is available for pre-order now: https://amzn.eu/d/9PSBRAt

Paul shares perspectives from his career in AI research and strategy, including risk areas such as bias, privacy, security, and hallucinations. The discussion explores regulatory frameworks like the EU AI Act, organisational approaches to responsible AI, and practical tools that firms can use to manage AI adoption effectively.

📌 Topics covered:

• Why responsible AI is critical for financial services

• The nine biggest risk areas for AI adoption

• Bias, fairness, and how to mitigate them in practice

• Privacy, security, and the risks of prompt hacking

• Hallucinations and why they can’t be “designed away”

• Regulation: EU AI Act, NIST framework, and global standards

• The rise of Chief AI Officers and responsible AI roles

• How to build governance forums, ethics boards, and AI inventories

• Tools, platforms, and GRC systems for managing AI at scale

• Key takeaways from Governing the Machine

📌 Key takeaway: AI governance isn’t about slowing innovation—it’s about building the guardrails that make responsible, scalable innovation possible.

------------------------------------------------------------------------------------📚 I would be delighted to welcome you to one of our launch events, where you can purchase a signed copy of the book. 7.30pm on Tuesday, 21st October in Jesus College, Cambridge, CB5 8BL.

RSVP: https://bit.ly/3VD65EV (select “Reserved tickets” – you are a VIP!)

You will need a ticket to gain entry, so you must RSVP. OR 6pm on Wednesday, 22nd October at NatWest Bank, 250 Bishopsgate, London, EC2M 4AA.RSVP: https://bit.ly/3IuBiaq

You will need a QR code to gain entry, so you must RSVP.

------------------------------------------------------------------------------------

🔗 Learn More:

Tony Clark: https://www.linkedin.com/in/tclark100/

The London Fintech Podcast: https://londonfintechpodcast.com/podcasts/

Paul Dongha: https://www.linkedin.com/in/paul-dongha/

Governing the Machine (pre-order link): https://amzn.eu/d/9PSBRAt

NextWave Consulting: https://www.nxwave.com/

Coming Up Short: A Memoir of My America: https://www.amazon.co.uk/Coming-Up-Short-Memoir-America/dp/0593803280

Go Beyond The Podcast: https://resources.nxwave.com/hub/london-fintech-podcast?c=cG9zdDo5OTI5NzY%3D&nav=aHViX3BhZ2U6MTA%3D&s=null

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3 weeks ago
48 minutes 47 seconds

London Fintech Podcast
Fintech in Europe: AI, regulation & emerging hubs

🎙️ In this episode of the London Fintech Podcast, Tony Clark speaks with Mike Brennan of Finch Capital and AI innovator Parsa Ghaffari about the evolution of fintech in Europe and the impact of AI on financial services.

They discuss the development of new fintech hubs, the integration of AI across business functions, and how regulation and technology are shaping operating models.

The conversation also explores the concept of “peak engineering” and what it could mean for the next phase of digital transformation in finance.


📌 Topics covered:

The changing fintech landscape in Europe

AI applications in financial services

Emerging fintech hubs across the region

Regulation and its role in shaping adoption

The idea of “peak engineering” in technology

AI integration into business workflows

Industry perspectives on digital transformation


🔗 Learn More:

Tony Clark: https://www.linkedin.com/in/tclark100/

The London Fintech Podcast: https://londonfintechpodcast.com

Parsa Ghaffari: https://www.linkedin.com/in/parsa-ghaffari-a7300a24/

Mike Brennan: https://www.linkedin.com/in/mikebrennan/

Finch Capital: https://finchcapital.com/

NextWave Consulting: https://www.nxwave.com/

The State of European Fintech: https://finchcapital.com/research-reports/State_of_European_Fintech_2025_All.pd

Go Beyond The Podcast: https://resources.nxwave.com/hub/london-fintech-podcast?nav=aHViX3BhZ2U6NTY%3D&c=cG9zdDo5OTMzNTQ%3D

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1 month ago
53 minutes 47 seconds

London Fintech Podcast
Money20/20: On stage with global fintech leaders

🎙️ In this episode of the London Fintech Podcast, Tony Clark speaks with Scarlett Sieber, Chief Strategy & Growth Officer at Money20/20, about the role of global industry gatherings in financial services.Scarlett discusses her career journey from banking innovation to leading strategy at Money20/20, and shares perspectives on collaboration across the sector.

The conversation covers the return of in-person events, trends in AI and fraud prevention, blockchain use cases, and the influence of technology companies on finance.

📌 Topics covered:

• Industry collaboration through fintech conferences

• Scarlett’s background in banking and fintech innovation

• In-person networking and events post-COVID

• AI, fraud detection, and operational priorities

• Blockchain adoption in financial services

• The role of large technology firms in finance

• Global fintech trends and regional perspectives


🔗 Learn More:

Tony Clark: https://www.linkedin.com/in/tclark100/

The London Fintech Podcast: https://londonfintechpodcast.com

Scarlett Sieber: https://www.linkedin.com/in/scarlettsieber/

Money20/20: https://www.money2020.com/

NextWave Consulting: https://www.nxwave.com/

Go Beyond The Podcast: https://resources.nxwave.com/hub/london-fintech-podcast?nav=aHViX3BhZ2U6NTY%3D&c=cG9zdDo5OTMzNTQ%3D

Taking Stock: https://tv.nyse.com/taking-stock-2

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1 month ago
57 minutes 26 seconds

London Fintech Podcast
The future of asset servicing: AI, automation & digital assets

🎙️ In this episode of the London Fintech Podcast, Tony Clark sits down with Rob Stone, General Manager of Intelligent Automation and Analytics at SS&C, to explore how AI, automation, and digital assets are reshaping the future of asset servicing and investment management.

Rob shares his journey with SS&C—from joining in 2010 when the firm was valued at $1 billion, to helping scale it into a $20+ billion leader at the intersection of technology and operations. He explains how SS&C’s unique dual role as both a technology provider and an operator creates a powerful competitive advantage in financial services.

They also dive into the evolution of asset servicing from manual workflows to digitally integrated operations, the governance challenges of deploying AI at scale, and why blockchain and digital assets will be central to the industry’s next chapter.

📌 Topics covered:
• Rob Stone’s journey and SS&C’s remarkable growth
• The evolution of asset servicing in a digital-first world
• How AI and automation are driving efficiency and innovation
• Why SS&C’s dual model creates a strong competitive moat
• Governance, security, and responsible AI adoption
• The role of blockchain and digital assets in investment firms
• How adaptability will define the winners of the next decade

Tune in to hear how SS&C is using technology not only to serve clients, but to reinvent its own operations—and what this means for the future of financial services.

🔗 Learn More:
Tony Clark: https://www.linkedin.com/in/tclark100/
The London Fintech Podcast: https://londonfintechpodcast.com




SS&C Technologies: https://www.ssctech.comSS&C Blue Prism: https://www.blueprism.com/NextWave Consulting: https://www.nxwave.com/Go Beyond The Podcast: https://resources.nxwave.com/hub/london-fintech-podcast?nav=aHViX3BhZ2U6NTY%3D&c=cG9zdDo5OTMzNTQ%3D

#FinTech #Automation #AIinFinance #DigitalAssets #Blockchain #AssetServicing #InvestmentInnovation #FinancialServices #LondonFintechPodcast #SSCTech

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2 months ago
47 minutes 31 seconds

London Fintech Podcast
Digitisation: The next 50 years in global finance, with Sandy Kaul

In this episode of the London Fintech Podcast, Tony Clark sits down with Sandy Kaul, Executive Vice President & Head of Innovation at Franklin Templeton, to explore how tokenisation, smart contracts, and wallet-based ecosystems are set to redefine the future of finance.

Sandy shares her extensive background at the intersection of finance and technology, explaining how the industry is moving from traditional account-based systems to decentralised, wallet-driven models. They dive into the transformative power of tokenisation for equities, bonds, and other financial instruments, as well as the potential of smart contracts to automate and streamline transactions.


The conversation also unpacks the regulatory landscape, the growing mainstream adoption of digital assets, and why investment firms must act now to adapt. From tokenised funds to personalised portfolio benefits, Sandy outlines a vision of finance that is more accessible, flexible, and innovative than ever before.


Topics covered:

• The shift from account-based to wallet-based systems

• Why tokenisation will revolutionise traditional finance

• Smart contracts and the automation of financial markets

• How decentralised finance can democratise investment access

• Institutional adoption of digital assets

• The regulatory path for tokenised instruments

• Future trends in portfolio management and investor personalisation


Learn More:

Tony Clark: https://www.linkedin.com/in/tclark100/

The London Fintech Podcast: https://londonfintechpodcast.com

Sandy Kaul: https://www.linkedin.com/in/sandy-kaul/

Book –The Fourth Turning: What the Cycles of History Tell Us About America's Next Rendezvous with Destiny: https://www.amazon.co.uk/Fourth-Turning-American-Prophecy/dp/0767900464


#Tokenisation #DigitalAssets #SmartContracts #WalletBasedSystems #FinTech #DeFi #Blockchain #InvestmentInnovation #FranklinTempleton #FinancialServices #LondonFintechPodcas

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2 months ago
57 minutes 37 seconds

London Fintech Podcast
Rethinking AI: Platforms, purpose & simulation in practice, with Robb Wilson

️In this episode of the London Fintech Podcast, Tony Clark sits down with Robb Wilson—pioneer in AI, experience design expert, and author—to unpack the rapid evolution of artificial intelligence and what it really means for the future of financial services.

Robb shares why simulation is the next big leap in AI, how outbound and agentic AI will redefine customer interactions, and why the industry needs to stop bolting AI onto outdated systems. Drawing from years of experience building platforms for smarter machines, Robb argues that success with AI requires rethinking objectives, embracing foundational design, and preparing for a future where machines not only support—but act.


They also explore the risks of AI overload, the need for shared knowledge infrastructure, and why clarity and control must underpin innovation.


Topics covered:

• Why AI is the defining force in financial services

• The rise of agentic AI and outbound automation

• Why simulation will reshape AI development

• The hidden risks of bolt-on AI solutions

• How companies can build foundational AI infrastructure

• The challenge of integrating AI into legacy business structures

• Why objectives—not just tools—must evolve

• Building platforms for intelligent, autonomous systems

• The future of human-AI collaboration in finance


Tune in to hear how Robb Wilson is helping reshape AI thinking across industries—and what it takes to lead in the age of intelligent systems.


Learn More:

Tony Clark: https://www.linkedin.com/in/tclark100/

The London Fintech Podcast: https://londonfintechpodcast.com

Robb Wilson: https://www.linkedin.com/in/invisiblemachines/

UX Magazine: https://uxmag.com/

OneReach.ai: https://onereach.ai/

Dopamine Nation: https://www.amazon.co.uk/Dopamine-Nation-Finding-Balance-Indulgence/dp/B09GYNV92D

Age of Invisible Machines: A Guide to Orchestrating AI Agents and Making Organizations More Self-Driving (Revised and Updated Revised and Updated 2nd Edition): https://a.co/d/8r0Ju8R

The Invisible Machines podcast: https://uxmag.com/podcasts

Verizon Business Assistant: https://www.verizon.com/business/solutions/ai-business-assistant/


#AIinFinance #AgenticAI #ConversationalAI #OutboundAI #DigitalTransformation #SimulationTech #FinTech #Automation #PlatformThinking #LondonFintechPodcast #AILeadership #FutureOfWork

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3 months ago
1 hour 4 minutes 3 seconds

London Fintech Podcast
Stablecoins & blockchain use cases in modern finance, with Staci Warden

In this episode of the London Fintech Podcast, Tony Clark sits down with Staci Warden, CEO of the Algorand Foundation, to explore the future of crypto, stablecoins, and the role of blockchain in building more inclusive, efficient financial systems.

Staci shares her journey from Wall Street and the U.S. Treasury to leading one of the most innovative blockchain foundations in the world. The conversation dives deep into how stablecoins work, what makes them trustworthy, and why Algorand’s energy-efficient, secure platform is well-positioned to power the next generation of decentralised finance.


They also explore real-world use cases for blockchain—from programmable money to disaster relief—and discuss how stablecoins could reshape traditional finance, enable financial inclusion, and unlock new forms of value transfer.


Topics covered:

• Staci Warden’s path from JP Morgan to the Algorand Foundation

• What makes stablecoins stable—and how they differ from other crypto

• Algorand’s tech: instant finality, low fees, energy efficiency

• How blockchain is helping drive transparency and accountability

• The shift from hype to utility in the crypto space

• Financial inclusion and identity in the digital era

• The rise of programmable money and automated transactions

• Integrating blockchain into traditional finance

• Educating traditional finance professionals on Web3

• Why the future may favor yield-bearing digital assets over fiat-backed stablecoins

Tune in to hear how Algorand is building the foundation for a fairer, faster financial future—and what it takes to lead responsibly in the crypto era.


Learn More:

Go Beyond The Podcast for exclusive insights and resources (free of charge): Bit.ly/LondonFintechPodcast

The London Fintech Podcast: https://londonfintechpodcast.com

Tony Clark: https://www.linkedin.com/in/tclark100/

Staci Warden: https://www.linkedin.com/in/staci-warden-b15268b9/ & https://x.com/StaciW_DC

Algorand Foundation: https://www.algorand.foundation/

Read Write Own: Building the Next Era of the Internet: https://www.amazon.co.uk/Read-Write-Own-Building-Internet/dp/1529925623

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3 months ago
52 minutes 47 seconds

London Fintech Podcast
The state of AI in financial services – myth vs reality

In this special AI episode of the London Fintech Podcast, Tony Clark explores the transformative impact of AI in financial services—from practical applications to regulatory challenges, and everything in between.


As AI adoption accelerates, Tony goes through a number of key insights covering what it takes to implement AI responsibly, how firms are moving from narrow to generative and Agentic AI models, and why data quality, ROI, and explainability are critical for success.


We discuss real-world use cases, how leading institutions are embedding AI into their operations, and why the future of work will be defined by human-AI collaboration. Whether you're in tech, risk, strategy, or ops—this episode offers tangible insights to help you navigate the AI shift.


Topics Covered:

• The rise of generative and agentic AI in finance

• AI for fraud detection, customer service & operational efficiency

• Measuring ROI on AI projects

• Navigating regulation, compliance & governance

• AI as a coworker, not just a tool

• Building AI literacy across financial institutions

• Investing in data quality and explainable AI

• Use cases for synthetic teams and autonomous agents

• The future of finance: collaboration between people and machines


Tune in to learn how AI is reshaping the financial sector—and what it takes to lead the change responsibly.


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4 months ago
54 minutes 55 seconds

London Fintech Podcast
Building fintech for frontier markets, with Elizabeth Rossiello

In this episode of the London Fintech Podcast, Tony Clark sits down with Elizabeth Rossiello, CEO and founder of AZA Finance, to explore how she's reshaping cross-border payments and foreign exchange across frontier markets in Africa and beyond.


Elizabeth shares her journey from Wall Street to Nairobi, her groundbreaking work with BitPesa in launching digital currencies, and how AZA Finance is solving real-world problems through infrastructure, innovation, and deep local expertise. The conversation highlights the challenges of building a fintech across diverse and volatile markets, and the importance of representation, resilience, and culture in leading a global financial company.


They also discuss AZA’s recent partnership with Dlocal, the growing role of stablecoins and AI in payments, and the importance of sticking to your values while building something that lasts.


Topics covered:

• From New York to Nairobi: Elizabeth’s founding story

• Building BitPesa—the world’s first digital FX exchange

• The evolution of mobile money and fintech in Africa

• Why infrastructure, not hype, is the future of fintech

• AZA Finance’s cross-border payments and FX strategy

• How to lead in volatile frontier markets

• The importance of diversity and representation in fintech

• Culture as the engine of scale

• The rise of stablecoins, 24/7 settlement & AI innovation

• Lessons for female founders and fintech entrepreneurs

• Why everything in business is cyclical—and persistence wins


Tune in to hear how AZA Finance is redefining payments in some of the world’s most dynamic markets—and what it really takes to lead with purpose and vision.

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4 months ago
42 minutes 56 seconds

London Fintech Podcast
Becoming a female entrepreneur in the city, with Mia Drennan

In this episode of the London Fintech Podcast, Tony Clark sits down with Mia Drennan, founder of Global Loan Agency Services (GLAS), to explore her remarkable entrepreneurial journey—from launching a business with just £6,000 to building a global company with over 400 employees managing $500 billion in assets.


Mia shares what it takes to succeed as a female founder in a male-dominated fintech space, the evolution of loan agency services, and how innovation and digital transformation are driving the next chapter for GLAS. She reflects on the importance of resilience, building a strong network, and advocating for diversity in the investment community.


The conversation is packed with insights on scaling a niche financial services firm, the power of a digital mindset, and the role of leadership in shaping inclusive and high-performing cultures.


Topics Covered:


• Adopting a dog from Antigua


• Starting GLAS with £6,000 and scaling to £100M+ turnover


• The importance of innovation in loan agency services


• Why only 12% of fintech founders are women—and what needs to change


• How GLAS grew to 400+ employees across 10 countries


• Embracing a digital mindset to lead transformation


• Lessons in risk-taking, resilience, and fearless leadership


• Diversity as a growth driver in finance


• Building a support network for female founders


• What’s next for GLAS: global growth and digital acceleration


Tune in to hear Mia's inspiring story and her vision for the future of fintech.


Learn More:

Tony Clark: https://www.linkedin.com/in/tclark100/

The London Fintech Podcast: https://londonfintechpodcast.com

Mia Drennan: https://www.linkedin.com/in/miadrennan/

GLAS: https://glas.agency/


Great CEOs are lazy: How exceptional CEOs do more in less time: https://www.amazon.co.uk/Great-Ceos-A...

The Rest is Politics: https://www.youtube.com/@restispolitics


#FinTech #FemaleFounders #Entrepreneurship #Innovation #Leadership #DiversityInFinance #LoanAgency #DigitalTransformation #WomenInBusiness #LondonFintechPodcast

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5 months ago
50 minutes 38 seconds

London Fintech Podcast
Inside the Global Payments Engine, with Pete Wickes with Worldpay

In this episode of the London Fintech Podcast, Tony Clark sits down with Pete Wickes, General Manager for Global Enterprise at Worldpay, to unpack the fast-evolving landscape of payments and the innovations redefining how money moves around the world.


Pete shares insights from his extensive experience leading Worldpay’s global operations, exploring the rapid acceleration of digital payment methods, the rise of wallets and account-to-account transactions, and why understanding consumer behaviour is crucial for innovation. The conversation highlights Worldpay’s role in powering billions of transactions globally and how merchants today have more choice than ever in how they accept payments.


They discuss the broader payments ecosystem—from acquirers to PSPs—and what the future might look like as digital currencies, embedded finance, and alternative payment rails continue to gain momentum. Pete also reflects on the importance of staying close to the market through industry events and customer conversations.


Topics Covered:

• Being an avid football fan 

• How the global payments ecosystem is evolving

• The role of WorldPay in powering billions of transactions

• Why merchants now have more options than ever

• The rise of account-to-account payments and digital wallets

• Cash isn’t dead—but it’s changing

• Key innovations shaping the next phase of payments

• Why consumer preference should drive product design

• What’s next: digital currencies, real-time payments, and embedded finance


Whether you're a fintech innovator, payments professional, or just curious about where the future of transactions is headed, this episode offers a front-row seat to the transformation underway in the global payments space.


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5 months ago
48 minutes 17 seconds

London Fintech Podcast
Global bank tech innovation, with Andrew McKibben, Head of International Technology at Bank of America

In this episode of the London Fintech Podcast, Tony Clark sits down with Andrew McKibben, Head of International Technology and CIO for Global Corporate & Investment Banking at Bank of America, to explore how one of the world’s largest financial institutions is using technology, AI, and innovation to stay ahead in a rapidly changing industry.


Andrew shares insights on the strategic role of technology in banking, how AI and machine learning are reshaping financial services, and why customer-centric innovation is key to long-term success. He also discusses the challenges of modernising legacy systems, the importance of fostering a culture of innovation, and how the bank is investing in talent and cutting-edge technology to drive growth.


The episode also touches on the importance of patents in fintech, how Bank of America has secured over 7,000 patents, and why continuous investment in technology—over $13 billion annually—is a critical factor in staying competitive. Andrew highlights the mindset required to embrace change and push technological boundaries.


Topics Covered:


• The importance of curiosity as a career foundation (and starting out with a Sinclair Spectrum...)

• Technology as a strategic enabler for the business 

• Really (really) listening to customers 

• Spending $13 billion a year on technology, whilst also being agile and innovative across 35 countries 

• The impact of AI and machine learning on financial services 

• Bank of America as the most patented Financial Institution in the industry

• Why investing in employees is just as important as investing in tech 

• Always being there to support clients 

• Getting out of your comfort zone to drive personal and professional growth 


Tune in to discover how Bank of America is shaping the future of banking through innovation, technology, and a relentless focus on customer needs.


Learn More:

Tony Clark: https://www.linkedin.com/in/tclark100/

The London Fintech Podcast: https://londonfintechpodcast.com

Andrew McKibben: https://www.linkedin.com/in/andrew-mckibben-0204691/

Bank of America: https://www.bankofamerica.com/


Thinking, Fast and Slow: https://www.amazon.co.uk/Thinking-Fast-Slow-Daniel-Kahneman/dp/0141033576

The Singularity is Nearer: https://amzn.eu/d/26PBJTA


#FinTech #BankingInnovation #ArtificialIntelligence #MachineLearning #CustomerCentric #BankofAmerica #TechLeadership #DigitalTransformation

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5 months ago
37 minutes 6 seconds

London Fintech Podcast
From hype to execution: Deploying AI in banking with EJ Achtner, ex-Head of AI at HSBC

In this episode of the London Fintech Podcast, Tony Clark is joined by EJ Achtner, former Group Head of Generative AI Capabilities at HSBC, to explore the transformative power of AI in the financial services industry. They delve into what it really takes to implement AI at scale in highly regulated, complex environments and the potential challenges and opportunities this presents.


EJ shares insights into leading enterprise-level AI transformation, from the early days of tools like ChatGPT to establishing robust governance frameworks and aligning AI strategies with business goals. The conversation goes beyond the buzzwords, focusing on how AI can drive productivity, improve customer outcomes, and unlock innovation when used responsibly.


They discuss the common hurdles that prevent AI projects from progressing beyond the proof of concept, the importance of data quality, and how strong model risk management is crucial for successful AI adoption. EJ also highlights the importance of human oversight in high-stakes environments and the role of cross-functional collaboration in ensuring successful outcomes.


Topics Covered:

• AI has reached a turning point in accessibility and real-world impact

• Successful adoption requires strong governance, clear business goals, and strategic leadership

• Generative AI must be treated as an enabler, not a silver bullet

• Human oversight and cross-team collaboration are essential for managing risk

• Organisations must focus on data quality and upskilling their workforce to keep pace


Whether you’re in strategy, tech, or operations, this episode offers valuable, practical insights for embedding AI within your organisation and doing it the right way.

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6 months ago
53 minutes 4 seconds

London Fintech Podcast
The future of cross-border payments – with Pierre-Antoine Dusoulier, Founder of IBanFirst

Watch the video version on YouTube: https://www.youtube.com/watch?v=DUTLS4v9N_M


In this episode of the London Fintech Podcast, Tony sits down with Pierre-Antoine Dusoulier, founder of iBanFirst, one of Europe's fastest-growing fintech companies specialising in cross-border payments.


They explore the complexities of international transactions, Pierre-Antoine’s entrepreneurial journey, and what makes IBAN First stand out in a competitive market. From funding strategies to the role of technology in financial services, this conversation is packed with valuable insights for fintech founders, investors, and business leaders.


The episode also dives into the challenges SMEs face in managing global payments, the importance of transparent pricing, and how investing in talent and technology is essential for long-term success.


Topics Covered:

• The $200 trillion cross-border payments market opportunity

• Self-funding vs. VC vs. PE – choosing the right funding strategy

• Why client satisfaction is key to scaling a fintech business

• How IBAN First is simplifying payments for 10,000+ SMEs

• The power of transparent pricing as a competitive advantage

• The role of technology in driving fintech innovation

• Carving out a niche in a crowded financial services market

• Building a house from scratch in France 

• The importance of social wealth and the 5 types of wealth 


Tune in now to discover how IBAN First is revolutionising cross-border payments and what it takes to build a successful fintech startup!


Tony Clark: https://www.linkedin.com/in/tclark100/

The London Fintech Podcast: https://londonfintechpodcast.com

Pierre-Antoine Dusoulier: https://www.linkedin.com/in/pierre-antoine-dusoulier-b1b8202/

IBAN First: https://www.ibanfirst.com

The 5 Types of Wealth: https://www.amazon.co.uk/Types-Wealth-Transformative-Guide-Design/dp/0008623201

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6 months ago
49 minutes 1 second

London Fintech Podcast
The future of cross-border payments – with Pierre-Antoine Dusoulier, Founder of IBanFirst

In this episode of the London Fintech Podcast, Tony sits down with Pierre-Antoine Dusoulier, founder of iBanFirst, one of Europe's fastest-growing fintech companies specialising in cross-border payments.


They explore the complexities of international transactions, Pierre-Antoine’s entrepreneurial journey, and what makes IBAN First stand out in a competitive market. From funding strategies to the role of technology in financial services, this conversation is packed with valuable insights for fintech founders, investors, and business leaders.


The episode also dives into the challenges SMEs face in managing global payments, the importance of transparent pricing, and how investing in talent and technology is essential for long-term success.


Topics Covered:

• The $200 trillion cross-border payments market opportunity

• Self-funding vs. VC vs. PE – choosing the right funding strategy

• Why client satisfaction is key to scaling a fintech business

• How IBAN First is simplifying payments for 10,000+ SMEs

• The power of transparent pricing as a competitive advantage

• The role of technology in driving fintech innovation

• Carving out a niche in a crowded financial services market

• Building a house from scratch in France 

• The importance of social wealth and the 5 types of wealth 


Tune in now to discover how IBAN First is revolutionizing cross-border payments and what it takes to build a successful fintech startup!

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6 months ago
49 minutes 1 second

London Fintech Podcast
Finfluencer marketing for FinTechs – with Shameer Sachdev, Founder of Growth Gorilla

In this episode of the London Fintech Podcast, Tony sits down with Shameer Sachdev, an expert in FinTech marketing, to explore the rapidly evolving landscape and the strategies that drive growth in a competitive market.


Shameer shares insights on the critical role of creativity in FinTech marketing, the power of effective messaging, and the potential of influencer marketing to enhance brand awareness. The conversation dives into how AI can boost marketing efficiency, the importance of regular customer engagement, and the significance of analytics in measuring success.


The episode also touches on the unique challenges of global expansion and the need to leverage new media channels to reach younger audiences. Shameer emphasises the value of "zigging when others zag" to gain a competitive edge in the dynamic FinTech space.


Topics Covered:


  • The evolving landscape of FinTech marketing


  • Being an astronaut in your spare time...


  • The role of creativity in driving effective strategies


  • Understanding customer pain points for better messaging


  • Finding your 'Finfluencer'...


  • Leveraging AI for improved marketing output and efficiency


  • The importance of customer feedback in adapting strategies


  • Navigating global expansion and understanding market dynamics


  • Utilising new media channels to engage younger audiences


  • The fundamental role of analytics in tracking success


  • Standing out by "zigging when others zag"


Tune in to discover actionable strategies and key insights to help your FinTech thrive in a rapidly changing market.


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7 months ago
53 minutes 31 seconds

London Fintech Podcast
Unlocking data privacy & financial crime, with Enveil Founder Ellison-Anne Williams

Watch the video episode on YouTube: https://www.youtube.com/watch?v=xQt73hUb5Zs&t=756s


In the latest episode of the London Fintech Podcast, we sit down with Ellison Anne Williams, founder and CEO of Enveil, to explore the critical role of data privacy and privacy-enhancing technologies (PETs) in the fight against financial crime.


Ellison Anne shares her expertise in homomorphic encryption and secure data collaboration, highlighting how financial institutions can leverage sensitive data while maintaining compliance with evolving regulations. The discussion covers key challenges in data privacy, the importance of operational pilots, and how PETs are reshaping the regulatory landscape.


The episode also examines the cultural barriers that hinder data sharing, the UK’s leading role in PET adoption, and how institutions can quantify the return on investment for secure data-sharing initiatives. Ellison Anne offers invaluable insights into entrepreneurship, the power of belief in one’s vision, and the future of privacy in fintech.


Topics Covered:

• The growing importance of data privacy in financial services

• How PETs enable secure cross-border data collaboration

• Advancements in homomorphic encryption and secure computation

• The role of operational pilots in demonstrating PET effectiveness

• Regulatory trends shaping the future of privacy and compliance

• Cultural and institutional barriers to effective data sharing

• The UK’s pioneering role in privacy-enhancing technology adoption

• How financial institutions can measure the ROI of PETs

• Why education and awareness are crucial for technology adoption

• Lessons in entrepreneurship and leadership from Ellison Anne


Tune in to discover how cutting-edge privacy technologies are transforming financial services and the fight against financial crime.


Learn More:

Tony Clark: https://www.linkedin.com/in/tclark100/

The London Fintech Podcast: https://londonfintechpodcast.com

Ellison Anne Williams: https://www.linkedin.com/in/ellison-anne-williams-98102a127/

Enveil: https://www.enveil.com/

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7 months ago
47 minutes 22 seconds

London Fintech Podcast
Building a fintech ground up – the playbook for launching an InsurTech, with Alistair Heggie

Watch the video episode on YouTube: https://www.youtube.com/watch?v=TSNW5yhQhq8


In this insightful episode of the London Fintech Podcast, we sit down with Alistair Hegge, co-founder of DA Insured, to explore the challenges and opportunities of building a FinTech startup in the rapidly evolving digital asset insurance market.


Alistair shares his journey in launching DA Insured, an insure-tech company bridging the gap between Web3 and traditional insurance. He highlights the importance of product validation, automation, and AI in streamlining operations and scaling a fintech business. The conversation delves into the unique challenges of insuring digital assets, the role of partnerships in navigating emerging markets, and the future of tokenisation and regulation in the space.


The episode also covers essential startup insights, including strategic decision-making, continuous product refinement, and the importance of understanding client needs. Alistair offers valuable advice for entrepreneurs looking to enter the fintech and insure-tech landscape.


Topics Covered:

• The journey of building DA Insured and entering the insure-tech space

• How digital asset insurance is evolving in the Web3 ecosystem

• The importance of product validation for startup success

• Using AI to automate the go-to-market for 200 target clients

• The role of partnerships in establishing credibility in emerging markets

• Continuous iteration and refinement in product development

• How client interviews help shape and improve fintech offerings

• The current challenges and future potential of insuring digital assets

• The necessity of a solid incident response plan for trust and recovery

• Trends in tokenisation and regulatory advancements in the digital asset space


Tune in to discover how FinTech innovation and insure-tech solutions are shaping the future of digital assets and financial protection.


Learn More:

Tony Clark: https://www.linkedin.com/in/tclark100/

The London Fintech Podcast: https://londonfintechpodcast.com

Alistair Hegge: https://www.linkedin.com/in/alistair-heggie/

DA Insured: https://dainsured.com/

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8 months ago
54 minutes 59 seconds

London Fintech Podcast
Agentic AI – A pivotal moment for humanity, with Simon Torrance

Watch the video version on YouTube: https://www.youtube.com/watch?v=QVKwUaypz9Q


In this special episode of the London Fintech Podcast, we sit down with Simon Torrance, an expert in AI and business model transformation, to explore the emerging world of Agentic AI and its profound implications for businesses.


Simon shares his journey in helping enterprises navigate AI-driven change and the founding of his advisory firm, AI Risk. He explains how Agentic AI is revolutionising industries, from customer service and consulting to operational automation, and why companies must adopt a strategic approach to AI to stay competitive.


The episode explores the rise of synthetic workforces, real-world case studies showcasing AI outperforming human agents, and the role of governance and ethics in AI deployment. Simon also highlights the changing economics of business due to AI advancements and provides actionable insights for organisations preparing for the AI-driven future.


Topics Covered:

• Simon’s career journey and the founding of AI Risk

• What is Agentic AI, and why does it matter?

• The infinite supply of cost-effective synthetic workers

• How AI agents are transforming customer service and business operations

• The strategic risks of AI adoption and how to mitigate them

• AI’s role in augmenting human capabilities rather than replacing them

• The disruption of traditional consulting models through AI automation

• Why AI-driven businesses must align with governance and ethical frameworks

• The future of AI in business, financial services, and beyond


Tune in to learn how agentic AI is reshaping the business landscape and how companies can harness its power for growth and innovation.

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8 months ago
55 minutes 46 seconds

London Fintech Podcast
Interviews with key players in the London FinTech Scene. It really is a Golden Age of Innovation in Financial Services. Perhaps even larger than the last wave of innovation starting around Big Bang time in the 1980s. It is a once in a lifetime epochal shift. Who will be the Financial Services equivalents of amazon, google, facebook? Whoever they will be they will have captured a huge territory and will become the new, difficult to dislodge incumbents. How will this affect banking, insurance and the rest of Financial Services? Who are the people raiding the citadel? What are their stories?