This live conversation from the SHRM floor in San Diego features Jennifer Conway of Coastal Payroll—an isolved partner who brings boots-on-the-ground insight into what’s keeping HR leaders up at night. She joins William Tincup and Ryan Leary to unpack the big three: compliance risk, the slow-but-steady rise of AI, and what makes someone a true people hero. Jennifer shares why California remains ground zero for wage and hour anxiety, how small businesses struggle without full-time HR staff, and why her own CHRO stands out for being both blunt and deeply human. From AI curiosity to compliance fear, this one hits the pain points HR leaders are quietly navigating—while offering a little hope, too. Timestamps 00:00 — Live from SHRM San Diego with Jennifer Conway 00:45 — Jennifer explains Coastal Payroll’s role in the isolved network 01:18 — The HR help small businesses desperately need 01:51 — California compliance fears and rising legal risk 02:07 — What “people hero” means to Jennifer 02:19 — Why her CHRO stands out in a risk-heavy world 03:01 — Making HR relatable to business owners 03:36 — The real conversation around AI adoption 03:58 — Last year’s hype vs this year’s real interest 04:27 — DIY AI regret and turning to isolved too late 04:45 — Some HR leaders still hesitate, but curiosity is rising 04:59 — Jennifer’s one piece of advice: get proactive on compliance now This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/

Recorded live from the isolved booth at SHRM 2025 in San Diego, this episode brings a burst of spontaneity and soul with guest Sabrina S Sakhrani from Merch.com. What starts as a casual riff on cities, nightlife, and favorite TV shows quickly turns into a deeper conversation on transformation, empathy, and identity. Sabrina shares how she went from painfully shy to confidently appearing live on TV during COVID—then drops a twist about an ex-boyfriend calling in while she was on air. Her take on empathy as both a strength and a challenge hits a nerve, and her belief in astrological compatibility makes for one of the most entertaining detours of the conference. This one’s part career, part chaos—and completely unforgettable. Timestamps 00:00 — William and Ryan kick off live from SHRM 2025 00:45 — Sabrina joins and the Vegas vs. Atlanta debate begins 01:50 — Why Atlanta beats LA for food, fun, and affordability 02:52 — The origin of “Sabrina S” and a Hong Kong birth certificate mix-up 03:22 — Working in business development at Merch.com (not Match.com) 04:07 — What a “people hero” means to Sabrina 04:39 — Her TV debut during COVID and how it changed her confidence 07:02 — A live caller twist: her ex-boyfriend crashes the show 08:09 — From shy boarding school kid to confident speaker 08:55 — Sabrina’s superpower is empathy—to a fault 10:21 — Astrology deep dive: sun, moon, rising, and dating compatibility 13:53 — Why she loves Atlanta (and why her Sagittarius is secretly obsessed) 15:59 — Wrapping up with laughs, gratitude, and one unforgettable conversation This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: https://www.isolvedhcm.com/ Connect with Us: William Tincup LinkedIn: https://www.linkedin.com/in/tincup/ Ryan Leary LinkedIn: https://www.linkedin.com/in/ryanleary/ Connect with us on social: Site: http://www.wrkdefined.com TikTok: https://www.tiktok.com/@wrkdefined LinkedIn: https://www.linkedin.com/company/wrkdefined Facebook: https://www.facebook.com/WRKdefined/ Twitter (X): https://twitter.com/WRKdefined Substack: https://wrkdefined.substack.com/

Recorded live at the isolved booth at SHRM 2025 in San Diego, this episode features two industry voices with very different superpowers—Matt McCune and Thomas Daglis. Hosted by William Tincup and Ryan Leary, the conversation digs into the unexpected traits of true HR heroes and why it takes more than empathy to make a difference. Matt explains how his company bet against the status quo twenty years ago—risking everything to fight back against a broken healthcare system. He breaks down how putting the employee first meant redefining the economics of healthcare itself. Thomas brings a data-first lens, showing how predictive analytics can transform retention strategy into a science of trust. Together, they paint a picture of leadership that doesn’t just protect the business—it changes the game. Timestamps 00:00 — Live from the isolved booth at SHRM 2025 in San Diego 00:21 — Why the phrase “people hero” means more than just empathy 01:15 — Vision and compassion enter the conversation for the first time 02:10 — Matt’s superpower: turning complexity into clarity 02:30 — Why simplifying jargon matters more than selling features 03:32 — Thomas’ superpower: predicting trends through data 04:27 — A Picasso anecdote that reframes failure and creative volume 05:14 — The moment Matt knew he made a difference 05:51 — How one bold healthcare decision rewired the status quo 06:33 — Putting employees at the center of a high-stakes pivot 07:45 — From whiteboard skepticism to market leadership 08:58 — Internal pressure, financial risk, and the cost of disruption 09:34 — The Uber analogy that put it all in perspective 10:15 — Thomas’ moment of impact: using data to reduce turnover 10:50 — Running live experiments on praise, incentives, and trust 11:32 — Why retention is really about investing in humans This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/

Live from the isolved booth at SHRM 2025 in San Diego, William Tincup and Ryan Leary sit down with two sharp, grounded HR pros who lead with both heart and action. Angela Carranza, Controller at NEOpal, and Vilma Brager, Co-founder and CEO of Insight HR Consulting, bring real stories of trust, empathy, and courageous leadership into the spotlight. Angela talks through how auditing a forgotten PTO error helped an employee feel truly seen—and what that small act says about leading with care. Vilma shares how showing up for an employee during a personal crisis became a defining moment in her career. They both weigh in on what it means to be a “people hero”—and why performative leadership doesn’t cut it anymore. This one’s honest, unscripted, and packed with human-first insight. Timestamps 00:00 — Live at the isolved booth in San Diego 00:44 — Meet Angela Carranza and Vilma Brager 01:15 — What’s your HR superpower? 02:01 — Vilma on the power of difficult conversations 03:08 — Angela shares why empathy guides her leadership 04:00 — Sympathy vs empathy: how leaders get it wrong 05:21 — Defining “people heroes” in the HR world 06:04 — What it looks like when leaders roll up their sleeves 07:18 — Performative leadership vs authentic action 08:29 — Ryan shares a powerful CEO story from Kenexa 09:40 — Angela’s story: fixing a long-missed vacation accrual 10:58 — “I feel seen”: when small actions make a big impact 11:18 — Vilma on holding space for mental health before it was common 12:46 — Helping employees access resources with compassion 13:29 — Pre-COVID mental health stigma and how far we’ve come 13:56 — Final laughs and a mission to find the Aflac duck This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/

This episode was recorded live at SHRM 2025 in San Diego. William Tincup sat down with D’Mar Phillips, Bill Chval, and Franz Schreiner. Each guest brought a unique lens to the idea of people leadership. They spoke with clarity. They answered without polish. They showed what real influence looks like inside a company. D'Mar explained why strong relationships matter more than surface-level connection. Bill revealed how motivation depends on knowing what others need before they ask. Franz shared how product success starts with diagnosing the right problem. They did not try to impress. They told stories. They reflected on turning points. They spoke about feedback that hurt but helped. They showed how leadership means staying grounded even when you want to retreat. They made it clear that legacy begins with how you show up every day. Timestamps 00:00 — Why they start with HR superpowers instead of job titles 01:10 — William explains how motivation fails without personalization 02:00 — “What did you hear?” creates clarity through reflection 03:10 — Franz explains the gap between customer asks and real problems 04:20 — Bill defines a people hero as someone who makes a difference 05:40 — Bill uses a kitchen whiteboard to reinforce what matters 06:30 — Franz explains why Bill leads the same way at home and work 07:40 — D'Mar reframes heroism as the courage to be authentic 08:30 — William embraces blunt honesty but checks for permission 09:20 — Franz explains how inspiration helped shape his leadership 11:00 — Franz reveals why transparency matters more than pretending 12:20 — A project failure at Uber taught Franz to lead with honesty 13:10 — Feedback without sugarcoating builds long-term trust 14:10 — Bill recalls when a stranger wanted to work for him 16:20 — D'Mar shares what Feeding America’s CEO taught him about feedback 17:50 — He explains why you should never leave just to escape something This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/

This episode was recorded live at SHRM from the isolved booth in San Diego. William Tincup and Ryan Leary spoke with Alain Hunkins and Tim Sackett about what culture actually looks like inside real companies. Alain explained why simple rituals can completely shift team energy without using policies or budgets. Tim pushed back on whether leaders even know how to build culture in the first place. They both argued that most teams never see culture modeled in action. They said that leaders usually confuse tasks for people. They described how rituals during interviews can help candidates understand whether they belong. They also explained why bad leaders often stay in power. They perform well. They bring in money. They meet goals. But they never learn how to lead. Timestamps 00:00 — The SHRM booth goes live with William and Ryan 00:52 — Alain sings Happy Birthday to show how rituals shift energy 02:17 — Leaders build culture through ritual. Bad managers don’t 03:21 — Alain explains how people-first leadership changes performance 03:44 — Tim questions whether leaders know how to build culture at all 04:07 — Alain shares a check-in ritual that changes team meetings 05:20 — Most people never learn culture because they never see it 05:39 — Tim asks why interviews don’t include real culture cues 06:54 — People should walk away from interviews if it’s not a fit 07:35 — Tim explains how performance rankings reveal real expectations 08:48 — Feedback should feel intense in the first 90 days 09:14 — Alain warns that buzzwords won’t fix culture 10:05 — Ryan asks whether bad culture is just bad fit 10:50 — Culture is your boss. Not the brand 11:30 — Alain explains why bad leaders get protected 13:08 — Tim defines a people hero as someone who balances business and care 14:56 — Alain says people heroes speak truth to power and lead with kindness This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/⁠

Live from isolved’s booth at SHRM 2025 in San Diego, William Tincup grabs three HR leaders just before bingo hour—and asks them what heroism in the workplace really looks like. Trica Walters (CHRO, Tulsa), Dr. Kelly Drummond (HR Director, City of Knoxville), and Laquita Jaouani (HR Specialist, Easily Blessed Media) each bring a unique lens. They talk about the power of connection, the gift of calm under pressure, and the magic that happens when humor breaks down walls. Their stories go beyond policy—they touch on sobriety, foster care, and hard-fought personal growth. It’s a fast-paced, heartfelt chat about the real work behind HR—the quiet moments that build trust, and the bold ones that change lives. Timestamps 00:00 — Recorded live from the isolved booth just before a prize giveaway 00:32 — Meet Trica, Laquita, and Dr. Kelly—HR leaders from Tulsa to Knoxville 01:00 — What does “people hero” mean? Each guest shares a distinct view 01:45 — Trica explains how kindness can lead to deep transformation 02:08 — HR superpowers revealed—from humor to K-pop to crisis calm 03:01 — Laquita’s BTS collection sparks real-world connections at work 03:10 — Dr. Kelly explains how staying calm anchors her team during chaos 04:12 — William’s pitbull metaphor for emotional leadership in HR 04:30 — What’s your transcendent moment? The guests reflect 04:45 — Laquita shares how a former foster youth changed her life 05:23 — Dr. Kelly recalls helping someone find peace, purpose, and passion 05:43 — Trica’s story of a terminated employee who returned in recovery 06:24 — Why second chances shape culture more than policy ever can 06:56 — Trica rebrands herself as a “kindness dealer”—mic drop moment before bingo This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/⁠

This live episode from the isolved booth at SHRM 2025 brings real talk and big energy. Hosts William Tincup and Ryan Leary sit down with two powerhouse women in HR—Latisha Hurdle of Rivers Casino and Heidi Barnett of Utah-based operations—to unpack what it really means to lead with heart. Latisha shares how she helps frontline talent rise through the ranks with empathy and structure, revealing how small shifts—like a changed shift time or a bonus day—can radically impact someone's trajectory. Heidi opens up about guiding working moms and seeing people’s potential before they see it in themselves. Both leaders drop raw stories on loyalty, intuition, and why hard conversations should never be sugarcoated. It’s HR storytelling at its most grounded—funny, human, and full of moments that hit harder than you’d expect. Timestamps 00:00 — Setting the tone live from the SHRM 2025 floor 00:38 — Latisha shares her journey from high school sweetheart to HR leader 02:00 — Heidi celebrates 20 years of marriage and stats on lasting partnerships 03:36 — The real key to strong relationships (and staying in them) 05:01 — What makes a "people hero" in the workplace 06:18 — HR as a champion for unseen talent 07:36 — Heidi helps a new mom see she doesn’t have to choose career or motherhood 09:08 — Latisha shares how a small scheduling change helped unlock leadership potential 11:00 — Why empathy in leadership matters more than ever 12:00 — Latisha’s superpower: trusting intuition when no one else does 14:45 — Heidi’s gift for breaking down complexity and reading people early 16:10 — The art of turning “no” into the next opportunity 17:50 — Why clear feedback beats soft landings 19:02 — Generational shifts in interview behavior and how HR is adapting 23:00 — The recruitment challenge at Rivers Casino and staying ahead of new competition 24:45 — Bonus days, hot meals, and betting on internal growth 26:46 — Latisha's dealer school program and commitment to internal mobility 27:16 — Final reflections on culture shock, coaching, and building people-first systems This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/

Tom McCarty, CEO of OrgChart, joins William Tincup and Ryan Leary live at SHRM 2025 in San Diego to talk org charts, AI fears, and why spreadsheets are failing HR. The trio digs into how HR teams can own strategic workforce decisions when given the right tools—and what happens when finance tries to go it alone. Tom shares how OrgChart helps HR visualize both present and future states of the org so they can lead with insight, not outdated data. From Dell call centers to coaching trees in football, Tom opens up about what drives him: creating life-changing opportunities. He recounts a transformational moment from early in his career that shaped how he leads today—and why investing in people always pays off. This episode hits on the tension between tech and trust, the risk of modeling people like numbers, and the irreplaceable superpower of HR pros who do more with less. Timestamps 00:00 — Tom McCarty joins from the floor at SHRM 2025 in San Diego 01:00 — How OrgChart helps HR visualize current and future org structures 02:30 — Why modeling workforce changes needs more than a spreadsheet 04:00 — AI in HR: where it’s being embraced and where fear still lingers 05:00 — Sensitive data, slow adoption, and the AI trust gap 06:00 — Finance wants in—why people data is becoming a CFO priority 07:15 — Spreadsheets vs org charts: the fight for visibility and accuracy 08:30 — HR + finance collaboration: shared goals, different tools 09:30 — Who HR heroes really are and why doing more with less defines them 10:30 — Tom’s superpower and why coaching beats managing 11:30 — College football analogies and coaching trees as leadership models 14:30 — A moment at Dell that changed how Tom views opportunity 16:30 — The ripple effect of lifting people up—inside and outside of work This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/

Live from the isolved booth at SHRM Annual in San Diego, Christine Allen and Caleb Larkin join William Tincup and Ryan Leary to wrap the event with laughs, insight, and a little chaos. This wasn’t just another tradeshow—it was a full-on activation. Caleb breaks down how isolved’s infamous text-based bingo game drew over 400 participants—and why designer purses turned the booth into a mob scene. Christine dishes on crowd control, social energy, and what surprised her most about the experience. William and Ryan reflect on what worked this year—including the flow between podcast guests and sales—and share their favorite unscripted podcast moments from the show floor. It’s equal parts hype, hilarity, and hard-earned takeaways. Timestamps 00:00 — End-of-day chaos as the team wraps the final show 00:27 — Why isolved’s SHRM booth drew record-breaking traffic 01:06 — Caleb breaks down the isolved bingo game strategy 02:10 — The text message game that teaches software features on the fly 02:34 — Crowd frenzy over designer purse giveaways hits a boiling point 04:46 — Managing crowd control and accidental fire hazards 06:07 — Lessons from running a high-traffic booth 06:50 — Podcasting meets sales: integration finally clicks 07:57 — “Do y’all have Jesus in your heart?”—Tincup’s Sunday kickoff 08:19 — The surprising impact of live podcast pairings 09:20 — First-time guests bond over astrology, end up collaborating 10:13 — Two random coaches walk up—then deliver gold on the mic 11:10 — How the booth’s layout encouraged authenticity and connection 11:45 — Encouraging nervous guests: “It’s just like Starbucks” 12:26 — Cold pitches, warm leads, and hilarious rejections 13:10 — What Christine and Caleb would tweak for next year 13:51 — Running out of swag for the first time ever 14:45 — 500 water bottles, infused flavors, and fan-favorite ginger water 15:22 — Final reflections on energy, team effort, and booth success This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/

Live from the isolved booth at SHRM in San Diego, William Tincup and Ryan Leary sit down with two guests who’ve never met—but leave with a shared outlook on HR leadership, family, and purpose. Brock Arnold and Rita Kusi bring two powerful, personal takes on what it means to be a “people hero”—and how life, work, and service intersect when you’re truly committed to others. Rita shares how she left her corporate job and moved back to Ghana to build an HR consultancy from the ground up. She talks about her passion for remote team development and the power of global inclusion. Brock opens up about the emotional impact of his son’s leukemia diagnosis and how it reshaped his values. That moment sparked the creation of Thrive Life Project, a nonprofit helping families facing trauma find peace and connection through healthy meals and hands-on activities. This one hits hard—and sticks with you. It’s about listening better, caring deeper, and remembering what really matters when the noise fades away. Timestamps 00:00 — Two strangers meet at the booth, but values connect fast 01:35 — What “people hero” really means in today’s workplace 02:26 — HR in a cape: Rita’s image of unsung heroes 03:29 — Brock breaks down empathy as action, not performance 04:08 — Giving without expectations becomes the core value 04:19 — Rita’s radical move to Ghana to give back through HR 05:18 — Brock’s world shifts with his son’s leukemia diagnosis 06:13 — The moment that led to founding Thrive Life Project 07:25 — What “barely surviving” looks like for families in crisis 09:07 — Why decision fatigue makes dinner feel impossible 10:07 — Bringing families together with meals and STEM—not screens 10:46 — Rita’s HR superpower: building remote teams across borders 12:19 — Why global synergy drives her passion for technology and people 12:33 — Brock’s superpower: empathetic listening that builds real trust 13:18 — Why culture doesn’t shift unless people feel understood 13:39 — Final reflections on timing, connection, and serving others when it matters most This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/

Recorded live from the isolved booth at SHRM 2025, this episode brings together two voices who embody what it means to be a “people hero.” Darlene Winfield and Yira Coleman join William Tincup and Ryan Leary for a heartfelt—and often hilarious—conversation about impact, purpose, and the power of showing up for others. Yira reflects on how encouragement drives her both personally and professionally. She shares the transcendent moment that led her to write a children’s book series inspired by the Fruit of the Spirit. Darlene channels her inner Wonder Woman, describing how she wields her “golden lasso” to pull people and processes together for good. The conversation flows from faith to fatherhood to the unexpected realities of managing HR in parks and rec—including graveyards. This one has range—and heart. Timestamps 00:00 — Bald jokes and wedding stories set the tone 00:49 — The mic’d-up altar moment that made it to the family DVD 02:14 — What’s your superpower? Yira brings the encouragement, Darlene brings the lasso 03:55 — Behind the scenes of Darlene’s HR podcast “Connections” 04:21 — What it means to be a “people hero” from hire to expire 05:08 — Yes, Darlene’s team manages a real graveyard 05:50 — Yira names her ultimate people hero—and it gets spiritual 06:40 — Faith, fake-outs, and Fort Worth front desks 07:40 — The transcendent career moment that inspired Yira’s children’s book series 09:20 — Stellar Strawberry and Barnabas Banana—how characters teach core virtues 10:00 — Darlene shares the quiet HR wins that never make headlines 11:07 — Why advocacy at work changes everything 11:29 — Work as a place where encouragement matters most 11:52 — Closing out with gratitude and a reminder of the everyday impact of HR This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/

Recorded live at the isolved booth at SHRM 2025 in San Diego, this episode features Lisa Perez, founder of HBL Resources and creator of National Management Training Week. She joins William Tincup and Ryan Leary for a vibrant conversation on what HR leaders need to hear—but often overlook. Lisa breaks down the rising workplace crisis no one talks about—employee caregiving—and why it’s HR’s responsibility to step up with real resources. She shares insights from her SHRM session, her book The Complete Manager Makeover, and her vision for transforming how leaders manage people with empathy and clarity. From growing up in old-school Brooklyn to crafting wedding centerpieces as a self-proclaimed “craft geek,” Lisa brings energy, perspective, and actionable wisdom to the booth. This one blends laughter, life experience, and serious takeaways about the future of leadership—and how HR can meet it with heart. Timestamps 00:00 — Live from SHRM San Diego with William, Ryan, and Lisa 00:56 — Lisa introduces National Management Training Week 02:19 — Why caregiving in the workplace matters more than ever 02:50 — One in six employees is a caregiver—HR needs to notice 03:12 — Lisa’s personal background and multigenerational family life 04:22 — Why grandparents have the best job 05:01 — Craft geek, business owner, speaker, wife—Lisa does it all 06:01 — Cultural traditions, cash gifts, and the economics of weddings 07:04 — What “people hero” means to Lisa: servant leadership in action 07:40 — HR must bring solutions, not just rules 08:01 — Why Lisa visits the expo: to find real resources for real problems 08:27 — Highlight: childcare benefits that HR should know about 08:49 — Training managers on the human side of leadership 09:58 — Stop saying “disciplinary conversation”—Lisa explains why 10:53 — The aging workforce, remote work, and shifting manager mindsets 12:25 — Where to find The Complete Manager Makeover and connect with Lisa This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/

Live from the isolved booth at SHRM 2025 in San Diego, William Tincup and Ryan Leary sit down with two powerhouse voices in workplace transformation—Coach Margie Rubio and Coach Nafeesah Bashir. The vibe? Zero script, all impact. The moment they sat down, the conversation took off. Margie and Nafeesah dig into the real roots of workplace incivility—from self-awareness gaps to emotional climate blind spots. They share the concept behind the Civility Index, their code of conduct for emotional intelligence, and how they help leaders shift culture with practical, non-performative tools. Margie speaks on her work with active and former gang members. Nafeesah shares how trauma-informed yoga became a corporate unlock. The energy is real, the takeaways hit hard—and they’re just getting started. Timestamps 00:00 — Margie and Nafeesah join the show without being asked 00:45 — The group jumps into incivility and emotional climate at work 01:40 — What it means to be a "people hero" in practice 02:28 — Margie shares her HR superpower and how empathy meets boundaries 03:25 — Nafeesah explains how she leads with love and teaches by example 04:32 — The fear behind vulnerability and what keeps people guarded 05:15 — Why life experience determines how you show up at work 06:20 — How to assess team dynamics using a “weather forecast” model 07:13 — The Civility Index and what it reveals about workplace culture 08:26 — How practical tools and emotional intelligence can shift behavior 09:40 — Leaders don’t need to fix people—they need to own their self-awareness 11:00 — The EI Code of Conduct and why self-awareness comes first 12:45 — “Look in the mirror, not out the window”—why perspective matters 14:06 — Margie reflects on teaching mindset to former gang members 15:20 — Nafeesah shares how her Helicon yoga program changed the room 17:35 — They announce their own podcast focused on EI and incivility 18:45 — A shoutout to isolved’s HR team and the vibe of the booth itself This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/

At the isolved booth at SHRM San Diego, William Tincup and Ryan Leary brought together two HR pros who had never met—Ashantae Brooks and Tiana Houston—and uncovered an instant connection. From their shared commitment to servant leadership to their passion for helping others thrive, the conversation quickly turned into a lively, heartfelt exchange. Ashantae, a Bronx-born talent whisperer now shaping purpose-driven careers, shared how empathy fuels her recruiting. Tiana, a Southern connector with a mission to uplift young professionals, reflected on the moment she helped a student land a dream job after months of mentorship. They both lit up when talking about superpowers—and both pointed to human connection as the key to lasting impact in HR. With jokes about Atlanta strip clubs, regional rivalries, and zodiac signs mixed in, the episode never loses its sense of realness. But beneath the laughs sits a core truth: the best HR leaders show up not just with skills, but with heart. Timestamps 00:00 — Two HR pros meet for the first time—instant vibes 00:44 — From Harlem to Atlanta—backgrounds, accents, and favorite local spots 02:21 — Strip club recommendations and airport celebrity sightings 03:34 — What makes a “people hero” in HR? 04:31 — Ashantae sees her role as servant leadership through talent conversations 05:25 — Tiana surprises everyone—servant leadership is in her bio 06:05 — SEC pride and southern hospitality decoded 07:40 — Bless your heart—Southern slang gets personal 08:00 — Tiana shares her proudest HR moment: an intern gets the job 08:35 — Ashantae almost passed on a candidate—until he blew her away 10:11 — Superpowers revealed: empathy, connection, and Olivia Pope energy 11:27 — Why talent acquisition means helping people find work they believe in 12:56 — No sugarcoating—honesty as a hiring asset 13:15 — Active vs passive candidates: does it matter if the fit and mission align? 14:16 — Would you turn down a dream job in the Caymans? Probably not. 15:19 — Final thoughts and big thanks to two new people heroes This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/

Live from the isolved booth at SHRM San Diego, William Tincup and Ryan Leary sit down with Michael Bach—CEO of the Canadian Centre for Diversity and Inclusion and longtime DEI data advocate. What starts as a light-hearted nod to Bach’s rainbow pocket square quickly turns into a sharp critique of performative allyship, corporate backsliding, and the real reason inclusion still meets resistance in the workplace. Bach doesn’t pull punches. He makes the case that DEI isn’t about politics—it’s about profit, retention, and basic business sense. He explains why some companies never truly committed, how guilt distracts from progress, and what happens when white men are excluded from the inclusion narrative. From George Floyd to corporate walk-backs, this one packs perspective—and a little heat. Timestamps 00:00 — Michael Bach shows up loud and proud at SHRM 01:00 — Why visibility matters when you’re part of the “invisible minority” 02:15 — Inclusion is not seasonal—stop treating Pride like a one-month campaign 03:00 — Measuring DEI isn’t about politics—it’s about business outcomes 04:45 — George Floyd sparked urgency, but companies rushed without real buy-in 06:10 — Why performative support failed and which brands are paying the price 07:30 — Boycotts, corporate reckoning, and the lesson from South Africa 08:40 — You can’t fix the past—but you have to move forward from it 10:00 — The gender pay gap hurts more than fairness—it stunts the economy 11:15 — Business should do better because it’s profitable—not because it’s noble 12:10 — Acronyms confuse people—start with business language instead 13:45 — Inclusion failed when it excluded straight, white, able-bodied men 15:10 — Real DEI includes everyone—even the traditionally overrepresented 16:30 — Why “people heroes” are anyone who intentionally makes work more inclusive 17:45 — The future of inclusion depends on action, not awareness campaigns 18:40 — Final laughs: gym memberships, Palm Springs heat, and Bob Hope myths This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/

This episode was recorded live at the isolved booth during SHRM 25 in San Diego. William Tincup sat down with Seychelle Hercules Padgett, Yanick Goens, and Jessica Michniacki. Each guest brought a different take on what it means to lead with empathy and courage in HR. Jessica explained how she helps clients through terminations. She does the hard work with calm and compassion. Yanick shared how he manages daily conflict by showing up in person and listening first. Seychelle described how she rebuilt her career after a layoff and found new purpose by helping others do the same. The conversation moved quickly, but each answer left an impact. These professionals do not just talk about people-first culture. They live it. Timestamps 00:00 — William Tincup kicks off from the SHRM floor 00:28 — Jessica owns the nickname “The Terminator” by leading hard conversations 01:11 — William calls out the emotional cost of termination work 01:33 — Yanick explains why comfort should never follow tough decisions 01:54 — Seychelle finds her edge by bringing order to dysfunction 02:29 — William draws a connection between chaos theory and HR 02:40 — Seychelle compares good HR to good jazz 02:54 — Yanick keeps things from burning down by leading with presence 03:25 — Yanick tells the moment he protected both the company and the person 04:09 — Seychelle reflects on losing her job and gaining her voice 05:17 — Jessica returns to her first company and mentors the next wave 06:06 — Seychelle embraces failure as fuel 07:05 — William recalls how NASA made failure part of the plan 07:29 — Seychelle defines people heroes as those who lift others 08:07 — William compares career confidence to body dysmorphia 08:13 — Jessica points to leaders who never ask for credit 08:48 — Yanick shares why floor time builds trust 09:40 — The group agrees HR works best when it feels human This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/⁠

This episode takes place live at the isolved booth during SHRM 2025. William Tincup and Ryan Leary invite two guests who had no plan to be recorded. Brittany Dvorak and Katie Leonard join the conversation without warning. What follows feels honest. Nothing sounds rehearsed. Brittany explains why being blunt earns trust when it comes from care. She shares how speaking up changes more than policy. Katie talks about showing up at every location, even when others forget to. She recalls the moment a worker thanked her for explaining benefits. Both women share stories that reveal what it means to help someone feel seen. They make it clear that real HR happens when people remember to be human. Timestamps 00:00 — Two strangers walk in and agree to record without a script 00:43 — They find common ground through football and conference fatigue 01:26 — Brittany calls for wine and honesty in professional spaces 02:25 — Katie explains how her boss earns trust by fighting for fairness 03:26 — Brittany defines a people hero as someone who disrupts when it counts 04:16 — William says real leadership means speaking truth to power 04:27 — Brittany owns her bluntness and explains why it builds stronger teams 06:38 — Katie says she shows up when others don’t and makes people feel included 07:44 — Brittany shares how a check-in helped someone choose to stay alive 10:06 — They reflect on how empathy showed up during COVID but faded too fast 11:15 — Katie remembers the moment she knew HR was the right path 12:44 — William reminds everyone that great HR begins with listening This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/⁠

This episode was recorded live at SHRM from the isolved booth in San Diego. William Tincup and Ryan Leary spoke with Alain Hunkins and Tim Sackett about what culture actually looks like inside real companies. Alain explained why simple rituals can completely shift team energy without using policies or budgets. Tim pushed back on whether leaders even know how to build culture in the first place. They both argued that most teams never see culture modeled in action. They said that leaders usually confuse tasks for people. They described how rituals during interviews can help candidates understand whether they belong. They also explained why bad leaders often stay in power. They perform well. They bring in money. They meet goals. But they never learn how to lead. Timestamps 00:52 — Alain sings Happy Birthday to show how rituals shift energy 02:17 — Leaders build culture through ritual. Bad managers don’t 03:21 — Alain explains how people-first leadership changes performance 03:44 — Tim questions whether leaders know how to build culture at all 04:07 — Alain shares a check-in ritual that changes team meetings 05:20 — Most people never learn culture because they never see it 05:39 — Tim asks why interviews don’t include real culture cues 06:54 — People should walk away from interviews if it’s not a fit 07:35 — Tim explains how performance rankings reveal real expectations 08:48 — Feedback should feel intense in the first 90 days 09:14 — Alain warns that buzzwords won’t fix culture 10:05 — Ryan asks whether bad culture is just bad fit 10:50 — Culture is your boss. Not the brand 11:30 — Alain explains why bad leaders get protected 13:08 — Tim defines a people hero as someone who balances business and care 14:56 — Alain says people heroes speak truth to power and lead with kindness This episode was recorded live with isolved at the SHRM Annual Conference in San Diego. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: ⁠https://www.isolvedhcm.com/⁠ Connect with Us: William Tincup LinkedIn: ⁠https://www.linkedin.com/in/tincup/⁠ Ryan Leary LinkedIn: ⁠https://www.linkedin.com/in/ryanleary/⁠ Connect with us on social: Site: ⁠http://www.wrkdefined.com⁠ TikTok: ⁠https://www.tiktok.com/@wrkdefined⁠ LinkedIn: ⁠https://www.linkedin.com/company/wrkdefined⁠ Facebook: ⁠https://www.facebook.com/WRKdefined/⁠ Twitter (X): ⁠https://twitter.com/WRKdefined⁠ Substack: ⁠https://wrkdefined.substack.com/

Live from isolved Connect in Charlotte, William Tincup and Ryan Leary sit down with Barry Flanagan and Steve McWright to dissect the mess of managing global payroll—and the unexpected consequences of getting it wrong. From pouring the perfect pint of Guinness to navigating compliance chaos in Poland and Argentina, this episode blends humor with hard truths. Barry and Steve share how hidden jurisdiction issues, fragmented systems, and reactive processes threaten not just legal standing, but employee trust. The solution? Full visibility, automation, and radical transparency. They walk through a success story of seven countries unified under one platform, and explain why access to accurate information isn't just operationally smart—it’s a philosophy for 2025. People heroes aren't just administrators. They’re leaders who consolidate, automate, and empathize. Timestamps: 00:00 — Guinness, rugby, and global context: the Irish connection to compliance 04:28 — The real challenge: payroll consolidation across countries and services 06:17 — Success story: 7 countries, 1 platform, total workforce clarity 07:39 — Compliance blind spots from COVID-era remote work 08:32 — Hyperinflation and policy reversals: Argentina, Poland, France 10:03 — The cost of non-compliance: lost benefits, broken trust 12:08 — Steve on the path forward: automate, empower, consolidate 13:00 — Barry on transparency as HR’s 2025 leadership mandate 14:07 — Defining People Heroes: empathy, leadership, and showing up This episode was recorded live at isolved Connect on the UNC Charlotte campus. The Heroes of HR podcast is a limited series sponsored by isolved. isolved is an HCM platform that modernizes HR, benefits, and payroll across Healthcare, Hospitality, Manufacturing, and more. Learn more about isolved: https://www.isolvedhcm.com/ Connect with Us: William Tincup LinkedIn: https://www.linkedin.com/in/tincup/ Ryan Leary LinkedIn: https://www.linkedin.com/in/ryanleary/ Connect with us on social: Site: http://www.wrkdefined.com TikTok: https://www.tiktok.com/@wrkdefined LinkedIn: https://www.linkedin.com/company/wrkdefined Facebook: https://www.facebook.com/WRKdefined/ Twitter (X): https://twitter.com/WRKdefined Substack: https://wrkdefined.substack.com/ Powered by the WRKdefined Podcast Network.