In this Halloween special of Future of UX, we explore the disturbing side of digital design where clever UX crosses into manipulation, AI tools launch without proper oversight, and personalization quietly erodes user autonomy.
From real-life cases involving Snapchat’s rogue chatbot to Amazon’s subscription “traps” and a tragic AI-assisted suicide, this episode dives into the UX decisions and AI deployments that turned dark and what designers need to learn from them.
These themes were at the core of powerful conversations in the most recent AI for Designers cohort, which just wrapped last week. If you’re interested in digging deeper into ethical design, human-centered AI, and how to design with integrity — the next cohort starts in January 2026.
Whether you're a UX designer, strategist, or just curious about the future of ethical tech: this is the episode you shouldn’t skip.
In this episode, we cover:
Why dark patterns still dominate — and why they may soon become illegal
What happens when AI tools roll out too fast (with no safety net)
The emotional toll of designing features you don’t believe in
How personalization is creating echo chambers and limiting human curiosity
Why “seamless” UX might be the most dangerous design trend of all
Actionable advice for spotting (and stopping) unethical product decisions
🔗 Sources & Real-World Cases Referenced in the Episode:
FTC sues Amazon for dark patterns in Prime sign-up and cancelation (FTC, June 2023)
Snapchat’s My AI chatbot gave inappropriate advice to a 13-year-old (Washington Post, March 2023)
UnitedHealth sued for using AI with 90% error rate to deny care (Reuters, Nov 2023)
Belgian man dies by suicide after conversations with AI chatbot (Euronews, March 2023)
TikTok’s algorithm creates extremist echo chambers in hours (The Guardian, July 2024)
Meta’s Galactica AI shut down after 3 days due to misinformation (VentureBeat, Nov 2022)
33 U.S. states sue Meta over youth mental health harms (Reuters, Oct 2023)
EU Digital Services Act bans dark patterns across digital platforms (Schönherr EU Law, Feb 2025)
California CPRA makes dark patterns illegal in data privacy contexts (AdExchanger, Aug 2022)
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In this episode of Future of UX, we dive into the next big shift: web browsers that don’t just open websites — they understand, summarise, act. We cover the newly launched ChatGPT Atlas (by OpenAI), and compare it with the bold efforts of Comet (by Perplexity AI) and Dia (by The Browser Company). We break down what each offers, where the UX opportunities and risks are, and what this means for us as UX designers in a world where the browser becomes an assistant, not just a tool. We’ll talk conversational interfaces, agentic workflows, trust and privacy, and how your design approach needs to evolve.
Links you’ll want to check out:
ChatGPT Atlas (by OpenAI): https://openai.com/index/introducing-chatgpt-atlas/
Alternative mirror: https://chatgpt.com/atlas/ ChatGPT
Comet (by Perplexity AI): https://www.perplexity.ai/comet/
Blog intro: https://www.perplexity.ai/hub/blog/introducing-comet
Dia (by The Browser Company): https://www.diabrowser.com/ Dia Browser
Beta-launch coverage: https://techcrunch.com/2025/06/11/the-browser-company-launches-ai-first-browser-dia-in-beta/
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What if you could build a working prototype just by describing it?
That’s the idea behind vibe coding a new way of designing where intent replaces execution, and AI handles the details.
In this episode, we explore:
You’ll hear insights, real examples, and a look at how designers, PMs, and developers can work together in this new AI-powered workflow.
✨ Join the Vibe Coding for UX live Training✨
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📅 Oct 29th, 5pm CET
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What happens to UX design when apps disappear or rather, move inside ChatGPT?
Please share your thoughts with me on Linkedin
In this episode of Future of UX, Patricia explores OpenAI’s latest update: ChatGPT’s new app ecosystem. With integrations from Canva, Figma, Booking.com, and Etsy, ChatGPT is evolving into more than just a chatbot it’s becoming a platform where the interface is the conversation itself.
We’ll cover:
If you want to understand where UX is heading and what skills you’ll need for the future, this episode is for you.
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Curious to hear your thoughts .Please share them here: Linkedin
In this episode of Future of UX, we dive into one of the most controversial topics in design right now: synthetic users.
These AI-generated “users” promise fast, cheap, scalable insights — but can they really replace talking to real people? I’ll walk you through:
Whether you’re curious, skeptical, or somewhere in between, this episode will give you the full picture. Spoiler: empathy can’t be simulated.
Interesting resources:
🔗 Linkedin from Julian Della Mattia
🔗 Article about Synthetic User by NNNG
🔗 Deep Dive into SyntheticUsers
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Smart glasses are back and this time, they actually look good. In this episode of Future of UX, Patricia Reiners breaks down Meta’s brand-new Ray-Ban Meta Glasses and what they mean for designers, technology, and the future of human-computer interaction.
We’ll explore the UX lessons behind Meta’s “glasses first, tech second” design philosophy, hands-free media capture, and the in-lens display paired with the new neural wristband. You’ll hear where these glasses shine like live captions, translations, and POV video and where they still fall short, from clunky AI assistants to privacy concerns.
If you’re a UX designer, product designer, or curious about wearable AI, this episode will give you insights into why these glasses might be the first step toward a post-smartphone future—and what role design plays in getting us there.
What you’ll learn in this episode:
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AI is moving incredibly fast. Every week there is a new tool, a new model, a new headline. For designers it can feel impossible to keep up. But you do not need to know everything. You just need to understand the foundations, the language and the big trends.
In this episode I take you through a clear overview of what really matters in AI right now. We cover the basics of AI, the art of prompting, the rise of AI agents, vibe coding, responsible AI and the key trends for 2025 and beyond.
🔑 Key Learnings
By the end you will know more about AI than 99 percent of people out there and you will be able to join the conversation with confidence.
Prompting Framework:
Here’s a simple framework I use called CLEAR. Easy to remember:
Iteration Framework
framework: RESET.
Framework: RESET.
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AI is changing the way we design fast. Tools are writing copy, generating wireframes and even running research. It is easy to wonder what is left for us as designers.
In this episode I share the three core UX skills that will always matter no matter how powerful AI gets. You will hear personal stories from my own projects and workshops plus practical tips on how to practice and strengthen these skills yourself.
🔑 Key Learnings
By the end you will see why design is not disappearing, it is evolving. And these human skills are what will keep you relevant, valuable and future proof in the age of AI.
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In this episode of Future of UX, we’re not just talking theory — we’re diving into real-world applications of AI agents already showing up in products people use every day. We’ll explore:
Google’s Search AI Mode, which can book your dinner instead of just showing links
Claude Artifacts, transforming chat into an interactive co-creation workspace
Meta’s AI Studio Agents in WhatsApp and Instagram, sending proactive messages
(Optional) Microsoft’s multi-agent orchestration in Copilot Studio
We’ll also look at the new UX principles these cases reveal — from delegation UX to proactivity UX, multi-agent UX, and moving from chats to workspaces. And I’ll compare them with the classic UX heuristics we’ve relied on for years, like visibility, control, and consistency.
And a quick reminder: my course AI for Designers starts a brand-new round on September 15th. It’s a cohort-based bootcamp with weekly masterclasses, deep dives, and a hands-on project for your portfolio. Enrollment is only open for a short time — once spots are filled, it’s closed. Learn more at ai-for-designers.com.
Resources:
Jakob Nielsen’s 10 Usability Heuristics — still highly relevant when we think about AI agent UX
Follow Future of UX on LinkedIn for updates and community insights
✨ Enjoyed the episode? Share it with a friend or team, post it on LinkedIn or Instagram, and don’t forget to leave a review on Spotify or Apple Podcasts!I’d love to hear your feedback! Find us on Instagram @ux.patricia & @futureofux_podcast or on LinkedIn Patricia Reiners & Future of UX
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In this tutorial-style episode of Future of UX, we’re exploring one of the most essential skills for designers working with AI today: prompting.
Prompting isn’t just about cool outputs. It’s becoming the new interface for design. When you know how to prompt well, it transforms your workflow, your creativity, and your speed.
Here’s what we’ll cover:
Why prompting is a true creative superpower for designers
The basics of writing effective prompts (like creative briefs for AI)
Advanced patterns and techniques you can reuse again and again
How different tools — ChatGPT, Midjourney, Figma AI, Uizard and more — respond to prompting
Real-world examples of designers using prompting in their daily work
Whether you’re brand new to AI or already experimenting, this episode will give you practical strategies to take your prompting to the next level.
✨ Enjoyed the episode? Share it with a friend or team, post it on LinkedIn or Instagram, and don’t forget to leave a review on Spotify or Apple Podcasts!I’d love to hear your feedback! Find us on Instagram @ux.patricia & @futureofux_podcast or on LinkedIn Patricia Reiners & Future of UX
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In this episode of Future of UX, I share my honest review of the new GPT 5 after testing it intensively for a week.
If you have been on LinkedIn, X, or Instagram lately, you have seen mixed reactions. Some people are excited. Others say it is not a big deal or even that they are disappointed. I have a different view and explain why GPT 5 is an important upgrade for designers.
In this episode you will learn:
What is actually new in GPT 5 beyond the marketing claims
How GPT 5 compares to GPT 4
How GPT 5 can improve workflows for UX and product designers, including prototyping, research, content creation, and conversational interface design
Key highlights include:
Dual mode thinking that is fast when needed and deep when the task requires reasoning
A massive 400k token context window that can process full research projects or product specs in one go
Significantly fewer hallucinations which makes the model more reliable for UX copy, research synthesis, and technical details
Better coding and prototyping capabilities, improved tone and personality control, and stronger multimodal features
By the end of this episode, you will understand why GPT 5 is more than a small upgrade and why you should test it in your own design process before making a final judgment.
✨ Enjoyed the episode?Share it with a friend or team, post it on LinkedIn or Instagram, and don’t forget to leave a review on Spotify or Apple Podcasts!I’d love to hear your feedback! Find us on Instagram @ux.patricia & @futureofux_podcast or on LinkedIn Patricia Reiners & Future of UX
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Today, I’m breaking down the five biggest tech shifts from the past month that every designer should understand.
This isn’t just about headlines — it’s about how these changes are quietly transforming what it means to design user experiences.
In this episode, we explore:
Meta’s push toward wearable superintelligence — and what it means for designing beyond the screen
The U.S. strategy of AI deregulation — and how it shifts responsibility onto design teams
OpenAI’s rollout of GPT agents — and the rise of goal-based UX
Tesla’s $16.5B AI chip strategy — and what it means for UX in physical systems
And why some companies now pay $350K/year for AI-savvy designers
By the end, you’ll walk away with a clear, easy-to-digest overview of what’s changing — and how you can adapt your mindset and skillset to lead in this new era.
🔗 Resources & Links Mentioned
Meta’s Superintelligence Labs announcement
→ https://techcrunch.com/2025/07/18/meta-superintelligence-lab-ai-glasses/
U.S. AI Action Plan overview
→ https://www.whitehouse.gov/ostp/news-updates/2025/07/05/national-ai-action-plan-unveiled/
The Guardian: How Big Tech is restructuring around AI
→ https://www.theguardian.com/technology/2025/jul/28/techscape-ai-google-meta-amazon
Cluely AI Design Job Post ($350K/year)
→ https://cluely.com/careers
Tesla’s $16.5B deal with Samsung for AI chips
→ https://www.reuters.com/technology/tesla-inks-165b-deal-with-samsung-ai-chips-2025-07-25/
✨ Enjoyed the episode?Share it with a friend or team, post it on LinkedIn or Instagram, and don’t forget to leave a review on Spotify or Apple Podcasts!I’d love to hear your feedback! Find us on Instagram @ux.patricia & @futureofux_podcast or on LinkedIn Patricia Reiners & Future of UX
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In this episode, we're diving into one of the biggest shifts happening in digital product design right now: AI agents.
AI agents are no longer just answering questions – they’re planning, making decisions, and acting on behalf of users. This fundamentally changes how we design experiences.
You’ll learn:
What AI agents actually are (and how they differ from chatbots)
How they’re transforming UX and product workflows
Core design principles for working with agents
Ethical concerns we need to consider
And a personal example of how I used ChatGPT’s Agent Mode to book a hotel in Copenhagen
Plus, I’ll share tools and frameworks to help you start designing for agent-based experiences.
🔑 Key Takeaways
AI agents are autonomous systems that can observe, plan, and act without being explicitly told what to do.
UX for agents requires new patterns: transparency, consistency, user control, and trust-building.
ChatGPT’s new Agent Mode is a clear example of proactive AI that collaborates with users instead of just responding to them.
Tools like Figma (with branching logic), Lookback, and explainability dashboards help prototype and test agent behavior.
New interaction patterns are emerging, such as “suggest and confirm” or “mixed-initiative interaction.”
Ethical design is essential: we need to actively design against manipulation, bias, overtrust, and privacy violations.
🛠️ Resources & Links
AI UX Guidelines
Agent Tools & Prototyping
User Testing Tools
Explainability & Oversight
ChatGPT Agent Mode & Connectors
✨ Enjoyed the episode?
Share it with a friend or team, post it on LinkedIn or Instagram, and don’t forget to leave a review on Spotify or Apple Podcasts!
I’d love to hear your feedback! Find us on Instagram @ux.patricia & @futureofux_podcast or on LinkedIn Patricia Reiners & Future of UX
We’re back from the summer break — and kicking off this season with one of the most exciting shifts happening at the intersection of design and development: vibe coding.
In this episode, I’m breaking down what vibe coding actually is, why it’s relevant for designers (not just developers), and how it’s changing the way we build digital products. You’ll hear about the tools that make it possible, how to get started even without a tech background, and what this trend could mean for your future workflows.
Whether you’ve never written a line of code or you’re deep into AI prototyping already — this episode will give you fresh inspiration and practical insights to explore this new, playful way of working with AI.
✅ Key Learnings:
Other resources
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In this episode, Patricia dives into Apple’s new Liquid Glass UI updates and what they reveal about the future of digital design.
You’ll hear:
✅ Why Liquid Glass is more than just a shiny update – and what it means for us as UX designers.
✅ How this shift moves us beyond static screens and into dynamic, fluid, and more human experiences.
✅ The excitement, the criticism, and the real opportunity in designing for presence, not just screens.
✅ Reflections on accessibility: could this fluid approach help us create more inclusive experiences?
Patricia also shares her personal take on this new design language – and invites you to rethink how interfaces can adapt, respond, and feel more alive.
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In this episode, we’re tackling one of the biggest questions in the future of work:
💡 What are the skills that will truly future-proof your career?
By 2030, 85% of the jobs that will exist haven’t even been invented yet. AI is already automating tasks we thought required human intelligence—so what skills will actually set us apart?
The answer isn’t just technical skills like coding or design. Those can be learned, updated, or even replaced by AI. Instead, the most valuable skills of the future are the human skills—the ones machines can’t replicate:
✔️ Critical Thinking – Navigating complexity and misinformation
✔️ Emotional Intelligence (EQ) – Thriving in a world of automation
✔️ Communication – Translating complexity into clarity
✔️ Cultural Intelligence (CQ) – Working across global teams
📌 Key Takeaway: The future of UX and work in general won’t be about what tools you know—it will be about how you think, connect, and adapt.
Check out WIX Studio
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In this episode of The Future of UX, I’m joined by Miri Lodman, Product Manager and team lead at Wix, where she’s been helping shape the future of website creation for over a decade. From her early work on one of Wix’s very first AI-powered tools to leading cutting-edge product innovation today, Miri shares how the role of AI has evolved—and how it’s transforming the way designers and professionals work.
We explore what it means to design with AI, how tools like Wix Studio are empowering solo designers and freelancers, and why strategic thinking is becoming more essential than ever. Miri also shares behind-the-scenes insights into how Wix identifies meaningful AI use cases, and what’s coming next in the evolution of design tools.
✨ What You’ll Learn:
How AI is being integrated into professional design tools at scale
Why starting with the user problem is key to meaningful AI features
How perceptions around AI in design are changing—especially among professionals
Tips for designers to stay ahead, stay creative, and evolve with the tech
A peek into the future of Wix Studio and AI-powered UX
🔴 Watch the episode on Youtube: https://youtu.be/MioprUG6rIU
Resources:
Check out WIX Studio
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In this episode, we’re tackling a question that every UX designer thinks they understand—but do we really?
💡 Are we designing for how people actually think—or just how we assume they think?
We rely on psychology-based UX laws like:
✔️ Hick’s Law (Too many choices slow people down—right?)
✔️ Fitts’s Law (Bigger buttons are easier to click—makes sense?)
✔️ Jakob’s Law (Users expect interfaces to be familiar—of course!)
But what if these rules oversimplify human psychology? What if they don’t apply in real-world situations?
In this episode, we explore:
🚀 Key Takeaway: UX isn’t just about usability—it’s about understanding the human mind beyond the traditional rules we’ve been following.
Check out WIX Studio
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In this episode of Future of UX, I’m back from a little break — and a big life change (spoiler: I had a baby!).
We’re kicking things off with a fresh quarterly update on everything new and exciting in the world of UX, AI, and design tools.
I’ll walk you through:
What’s new with AI agents and why they’re more than just fancy chatbots
How tools like NotebookLM and UXAgent are giving us research superpowers
The massive evolution of Canva and platforms like Lovable, which are changing how we approach design strategy and execution
Plus:
✨ What these shifts mean for our role as designers
✨ How to stay ahead (even if you’re feeling overwhelmed by all the updates)
✨ And why it’s never been more important to zoom out and think strategically
If you’re a designer looking to stay sharp in this fast-changing landscape — this episode is your shortcut to catching up.
🔗 Resources & Tools mentioned:
Other resources
💻 ✨Waiting list for the AI Academy: 6-week Bootcamp to Learn How to Master AI as a Designer
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🎨 Linkedin Patricia Reiners
🐦 Twitter @ux_Patricia
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In this episode, we’re tackling a question that could completely change UX as we know it:
💡 What happens to UX design when there’s no more "navigation"?
For decades, UX has focused on creating clear navigation systems—menus, categories, filters, search bars. But AI is changing everything:
📌 The big questions:
→ If AI knows what users want before they ask, is traditional navigation dead?
→ Will browsing disappear completely?
→ And the big one: If AI assistants handle interactions, what’s left for UX designers to do?
🚀 Key Takeaway: UX isn’t disappearing—it’s evolving from navigation design to AI trust design. The future of UX will be less about guiding users through menus and more about helping them trust AI-driven experiences.
Check out WIX Studio
Other resources
💻 ✨Waiting list for the AI Academy: 6-week Bootcamp to Learn How to Master AI as a Designer
→ Get notified when doors are opening again
👉 0€ AI mini Training for Designers 👈
💌 Newsletter
→ Free Weekly UX insights and updates: UX Newsletter
Follow the Future of UX:
🎨 Linkedin: Future of UX Podcast
📸 Instagram: Future of UX Podcast
🍏 Apple Podcast: Future of UX
💚 Spotify: Future of UX
Find Patricia on Socials
📸 Instagram @ux.patricia
🎨 Linkedin Patricia Reiners
🐦 Twitter @ux_Patricia
📝 My UX Design Blog
