I wrote a news letter article a few weeks ago. I compared Tractors and AI and how their evolution are mirroring each other. It explored how the tractor did not put farmers out of jobs and how it will not put fixed ops people out of jobs! 

This week on Fixed Ops Mastermind we are joined by Scott Brown, technician & owner of Connie & Dick’s Auto Service Center, as well as manager of Diagnostic Network! Tune in as he dives into making the most of the collaborative relationship between dealers and independent shops!

Where to find Scott Brown:

https://www.connieanddicks.com/

https://diag.net/about

https://www.linkedin.com/in/scott-brown-diag?trk=public_post_feed-actor-name

This episode is brought to you by:

• Parts Edge:

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#dealerships #smallbusiness #familyowned #autoshops

• (00:00) - Intro
• (01:23) - Bridging the Gap - Customer Service and Collaboration
• (14:20) - Staying Competitive - Technology and Expertise
• (28:05) - Building a Strong Team - Recruitment and Development

This week on Fixed Ops Mastermind - WE ARE : AI author & Keynote speaker, Sharon Gai, is joining us! Tune in as she gives us a masterclass in ecommerce, and the future of incorporating AI to streamline your business!

Where to find Sharon:

https://www.sharongai.com/

https://www.linkedin.com/in/sharongai

This episode is brought to you by:

• UVeye:
• Reynolds & Reynolds:
• Targit:

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#artificialintelligence #ai #streamline #innovation

• (00:00) - Intro
• (02:20) - AI & Future of Retail
• (21:34) - Ecommerce Innovation
• (30:49) - Global Retail Strategy

This week on Fixed Ops Mastermind we are joined by Mike Wiant, Regional Sales Representative of Shelby American and Fox Factory Vehicles! Tune in as he dives into the importance of introducing young minds to the possibilities of a career in the trades!

Where to find Mike Wiant:

https://www.shelby.com/en-us/

https://vehicles.ridefox.com/

https://www.linkedin.com/in/mikewiant

This episode is brought to you by:

• Reynolds & Reynolds
• Parts Edge
• AWN Inc.

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https://fixedopsmastermind.com/ 

• (00:00) - Intro
• (03:15) - Another Career Path
• (15:15) - Getting the Youth Involved
• (29:28) - The Future is Bright

This week on Fixed Ops Mastermind we are joined by Alex Caradonna, account executive at Targit! Tune in as he explores the possibilities of innovating Dealer Management Systems, Customer Relationship Management platforms, and much more with specialized industry solutions!

This episode is brought to you by:

• Targit
• Reynolds & Reynolds
• UVeye

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#businessintelligence #CRM #DMS #streamlining #innovating

• (00:00) - Intro
• (04:05) - Modern DMS Evolution
• (17:16) - Data-Driven Decision Making
• (33:16) - Integration & Innovation

This week on Fixed Ops Mastermind we are joined by Jeremiah Shaw, Founder & CEO of Grovity Leadership! Tune in as he delves into everything he has learned through professional development in the industry, and gives us a masterclass in how everyone can be better leaders for their team!

This episode is brought to you by:

• Targit
• UVeye
• Reynolds & Reynolds

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#leadership #coaching #leadershipdevelopment #training

• (00:00) - Intro
• (01:30) - Growing Your Leadership Grove
• (14:12) - Cultivating Team Synergy
• (27:45) - Sustainable Growth Strategies

This week on Fixed Ops Mastermind - WE ARE : Regional Manager at Meineke, Jami Alexander, is joining us! Tune in as she gives us a masterclass in leadership and industry training, learned through her success in transforming and scaling businesses!

This episode is brought to you by:

• Reynolds & Reynolds
• Automotive Warranty Network Inc.
• UVeye

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#leadership #coaching #leadershipdevelopment #training

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• (00:00) - Intro
• (01:42) - Leadership and Growth
• (12:42) - Training and Development
• (29:00) - Industry Experience and Insights

This week on Fixed Ops Mastermind: Wayne Bridges of Toyota of Puyallup, and Brooklynne Morse of Scott Honda of West Chester, join us to discuss the benefits of mentorship programs within the industry and how to maximize their impact!

Where to find Wayne Bridges:

https://www.toyotaofpuyallup.com/
https://www.linkedin.com/in/wayne-bridges-auto

Where to find Brooklynne Morse:

https://www.scotthonda.com/staff.aspx

https://www.linkedin.com/in/brooklynne-morse-69101458

This episode is brought to you by:

PartsEdge

https://www.partsedge.com/

Also brought to you by:

Automotive Warranty Network INC

https://www.awninc.com/

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Chapters:

00:00 = Intro

01:20 = Benefits of Technician Mentoring Programs

15:15 = Recruiting and Developing New Technicians

32:00 = Challenges and Best Practices in Technician Mentoring

#Mentorship #Apprenticeship #MentorshipPrograms #ApprenticeTechnician

This week on Fixed Ops Mastermind: we are joined by Director of Industry Relations at WyoTech, Cindy Barlow - and Co-Found / CEO of Toolfetch, Andrew Brown! Join us as we discuss careers trajectory within the skilled trades, and how we can better attract and retain our new talent!

This episode is brought to you by:

• Petra Automotive Products
• PartsEdge
• Automotive Warranty Network Inc.

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LinkedIn, Facebook, Website 

#skilledtrades #tradesindustry #tradesmen #tradeswomen #vocationalschool

• (00:00) - = Intro
• (03:10) - = Attracting Young People to Skilled Trades
• (19:07) - = Innovative Learning Techniques in Trades Education
• (39:06) - = Advantages of Pursuing a Career in Skilled Trades

This week on Fixed Ops Mastermind we are joined by Don Andres, Owner & President of Auto SCT Consulting & Training! Tune in as he shares his tips for success in consulting and leadership from a fulfilling career in automotive!

Where to find Don Andres:

https://www.autosctconsulting.com/
https://www.linkedin.com/in/don-andres-8876448

This episode is brought to you by:

• Reynolds & Reynolds
• Automotive Warranty Network Inc.
• UVeye

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https://fixedopsmastermind.com/ 

#consulting #morningmeeting #management

• (00:00) - = Intro
• (02:38) - = Practical Steps in Dealership Consulting
• (29:33) - = The Impact of Morning Meetings on Productivity
• (40:35) - = Key Lessons from Your Book

This week on Fixed Ops Mastermind we are joined by Randy Nowell, Executive Director of Commercial Operations at Czinger Vehicles! Tune in as we explore the ins and outs of high performance hypercars, and the future of the automotive industry!

Where to find Randy Nowell:

https://www.czinger.com/

https://www.linkedin.com/in/randynowell

This episode is brought to you by:

• Reynolds & Reynolds
• Automotive Warranty Network Inc.
• UVeye

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https://fixedopsmastermind.com/ 

#3dprinting #luxurycars #hypercar

• (00:00) - = Intro
• (01:47) - = You Can Climb as High as You Want
• (09:25) - = The Hypercar Difference
• (20:30) - = Future of Automotive

This week on Fixed Ops Mastermind: Gregory Uland of Reynolds and Reynolds , and Jeremy Stephens of Bozard Ford Lincoln, joins us to speak about how we can better orient our service drives to meet the customers' needs, thus further driving success!

Where to find Gregory Uland:

https://www.reyrey.com/

https://www.linkedin.com/in/greg-uland

Where to find Jeremy Stephens:

https://bozardford.com/team-member/jeremy-stephens-16809https://www.linkedin.com/in/jeremyleadership

This episode is brought to you by:

• InteliChek Automotive
• PartsEdge
• Automotive Warranty Network Inc.

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https://fixedopsmastermind.com/

#customerservice #listening #servicedrives #success

• (00:00) - = Intro
• (01:54) - = What do they want?
• (16:40) - = Technology and People
• (39:20) - = The Future

This week on Fixed Ops Mastermind WE ARE: Master Craftsman and published fine art sculptor Barbie The Welder joins us to share her journey to success through passion and perseverance!

Where to find Barbie The Welder:

https://www.barbiethewelder.com/

https://www.linkedin.com/in/theogbarbie

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https://fixedopsmastermind.com/ 

#womenintrades #perseverance #welding #sculpture #craftsman #skilledtrades

• (00:00) - = Intro
• (02:15) - = The Art of Welding and Skilled Trades
• (14:00) - = Pursuing Your Dreams
• (38:55) - = Building Your Own Platform

This week on Fixed Ops Mastermind we are joined by Tom Kline, published author and founder of Better Vantage Point! Tune in as we discuss the impact of listening and empathizing with your customers, in addition to compliance and risk mitigation!

Where to find Tom Kline:

https://bettervantagepoint.com/

https://www.linkedin.com/in/tompkline

This episode is brought to you by:

PartsEdge: https://www.partsedge.com/

Automotive Warranty Network INC: https://www.awninc.com/

Fixed Ops Jobs: https://fixedopsjobs.com/

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#conflictresolution #customerservice #listening #compliance #noncompliance

• (00:00) - = Intro
• (01:15) - = Tom and Tuck
• (07:08) - = Focus on Customer Complaints
• (21:26) - = Legacy

This week on Fixed Ops Mastermind we are joined by Todd Smith, CEO of QoreAI, to speak about how crucial it is for business efficiency to start utilizing A.I for your data as soon as possible!

Where to find Todd Smith:

https://www.qoreai.com/about-us

https://www.linkedin.com/in/toddlearsmith

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https://fixedopsmastermind.com/ 

Follow OEM Interactive: 

https://www.linkedin.com/company/oeminteractive 

https://www.facebook.com/oeminteractive

https://www.instagram.com/oeminteractive/ 

https://www.oeminteractive.com/ 

#artificialintelligence #ai #streamline #innovation

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• (00:00) - = Intro
• (01:07) - = Dealership Data
• (16:10) - = A.I.

This week on Fixed Ops Mastermind, we bring you a special end-of-year special compiling all of our best bits from 2024’s catalog! Join us for our hand-picked highlights as we usher in the new year!

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Follow OEM Interactive: 

https://www.linkedin.com/company/oeminteractive 

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https://www.oeminteractive.com/ 

#leadership #coaching #leadershipdevelopment #coachingleaders #entrepreneur #ecommerce

#marketingstrategy #businessgrowth #podcast

• (00:00) - = Intro
• (00:57) - = Cyber Threats
• (09:20) - = Technician Mentors
• (12:30) - = Young Go-Getters
• (18:53) - = Collaboration Power
• (25:04) - = PR in Auto

This week on Fixed Ops Mastermind WE ARE: DIY Content Creator Jennifer Cline, and  WE ARE host & coaching professional Katie Mares, join us to speak about how important it is for women to push the boundaries of traditionally male-dominated spaces!

Where to find Jennifer Cline:

https://www.youtube.com/channel/UChC6QjpxVs3IDmDuR9XMb3w 

https://linktr.ee/jennyfromtheshop 

Where to find Katie Mares:

https://katiemares.com/

https://ca.linkedin.com/company/katie-mares-consulting

This episode is brought to you by:

PartsEdge:

https://www.partsedge.com/

Petra Automotive Products:
https://petraautoproducts.com/

Automotive Warranty Network Inc.: 

https://www.awninc.com/ 

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Follow Fixed Ops Mastermind:

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https://fixedopsmastermind.com/ 

Follow OEM Interactive: 

https://www.linkedin.com/company/oeminteractive 

https://www.facebook.com/oeminteractive

https://www.instagram.com/oeminteractive/ 

https://www.oeminteractive.com/ 

#womenintrades #breakingboundaries #empoweringwomen #upliftingwomen

• (00:00) - = Intro
• (02:40) - = The Journey to Breaking Boundaries
• (19:25) - Overcoming Challenges and Redefining Leadership
• (43:10) - = Paving the Way for Future Generations

This week on Fixed Ops Mastermind we are joined by Elizabeth Lotardo - a consultant, training creator, and author of her new book: Leading Yourself. Tune in as we discuss how changing your mindset surrounding your job can transform your life!

Where to find Elizabeth Lotardo:

https://www.elizabethlotardo.com/

https://www.linkedin.com/in/elizabethlotardo

This episode is brought to you by:

PartsEdge:

https://www.partsedge.com/

Fixed Ops Jobs:

https://fixedopsjobs.com/

Automotive Warranty Network INC:

https://www.awninc.com/

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Follow OEM Interactive: 

https://www.linkedin.com/company/oeminteractive 

https://www.facebook.com/oeminteractive

https://www.instagram.com/oeminteractive/ 

https://www.oeminteractive.com/ 

#leadership #motivation #selfimprovement #dreamjob #dreamcareer 

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• (00:00) - = Intro
• (02:55) - = Creating the Culture
• (13:58) - = Leading Yourself
• (30:58) - = Love the Work

This week on Fixed Ops Mastermind: Joe Clementi of Traver Connect joins us to speak on the importance of investing your time, energy, and resources into your employees and community!

Where to find Joe Clementi:

https://www.linkedin.com/in/joseph-clementi-92178714

https://traverconnect.com/

This episode is brought to you by:

PartsEdge:

https://www.partsedge.com/

Fixed Ops Jobs:

https://fixedopsjobs.com/

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https://fixedopsmastermind.com/ 

Follow OEM Interactive: 

https://www.linkedin.com/company/oeminteractive 

https://www.facebook.com/oeminteractive

https://www.instagram.com/oeminteractive/ 

https://www.oeminteractive.com/ 

#success #successfulbusiness #mentorship #roi #returnoninvestment

• (00:00) -
• (00:00) - = Intro
• (00:50) - = Human Capital
• (09:45) - = Business Success
• (31:00) - = The Payoff

This week on Fixed Ops Mastermind: Ryan Maher, Founder & CEO of BizzyCar, joins us to speak on how innovating the service recall process has transformed both employees’ and customers’ experience!

Where to find Ryan Maher:

https://www.bizzycar.com/ 

https://www.linkedin.com/in/maherryan

This episode is brought to you by:

PartsEdge:

https://www.partsedge.com/

Automotive Warranty Network INC:

https://www.awninc.com/

Fixed Ops Jobs:

https://fixedopsjobs.com/

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Follow Fixed Ops Mastermind:

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https://www.facebook.com/fixedopsmastermind

https://www.instagram.com/fixedopsmastermind/ 

https://fixedopsmastermind.com/ 

Follow OEM Interactive: 

https://www.linkedin.com/company/oeminteractive 

https://www.facebook.com/oeminteractive

https://www.instagram.com/oeminteractive/ 

https://www.oeminteractive.com/ 

#innovation #ai #artificialintelligence #streamlining #streamline

• (00:00) -
• (00:00) - = Intro
• (02:40) - = The Recall Problem
• (21:25) - = Approach and Impact
• (41:40) - = Industry Insights and Future Outlook