Money isn’t the only motivator — and chasing it might be what’s burning out your team.
In this episode, Phil Jackson tackles one of the toughest salon leadership challenges: keeping your team engaged and loyal when pay rises aren’t an option. Learn how recognition, honest communication, and growth opportunities can do more for morale than an extra 5% commission ever could.
What you’ll learn:
– The six real reasons people leave your salon (and it’s not about money)
– How to build loyalty through appreciation and trust
– Ways to make learning and development work on a tight budget
– How transparency creates stronger, happier teams
– When to let go of toxic or disengaged staff
Listen now and learn how to motivate your team the smart way — no pay rise required.
Next episode to explore:
How to Grow Your Salon Team Successfully
More from Phil:
queenofmemberships.com/podcast
Every missed appointment costs more than just money — it chips away at your sanity.
In this episode, Phil Jackson tackles one of the biggest profit-killers in the salon industry: no-shows and last-minute cancellations. You’ll learn how to set boundaries that make clients respect your time without awkward confrontations or guilt.
What you’ll learn:
– The 4-layer system to cut no-shows by up to 70%
– How to use deposits without losing clients
– The right reminder timing (and the words that actually work)
– How to enforce policies confidently and fairly
Whether you’re tired of chasing clients who ghost you, or you’re ready to turn chaos into calm, this episode gives you the structure you need for consistency and confidence.
Listen now and reclaim your time, your income, and your sanity.
Next episode to explore:
Salon Retail Excellence with Arif Isikgun — learn how to boost retail sales without sounding salesy.
More from Phil:
queenofmemberships.com/podcast
Where to Start with Salon Memberships (Without Overwhelming Yourself)
You’re working your socks off — long hours, juggling clients, stock orders, and marketing — yet your bank balance still doesn’t show it. Let’s fix that, darling. In this episode, I’ll walk you through how to build simple, sustainable salon memberships that create steady income without turning your business into a spreadsheet nightmare.
We’ll talk about why pricing comes first, who your ideal membership clients really are (hint: your 7s and 8s!), and how to make recurring income feel effortless.
Ready to build predictable, profitable salon income? Join my Memberships Made Easy programme and start transforming your business today.
Listen now and start your journey toward financial calm — because boring income is beautiful.
Pressure is rising in our industry—clients expect more, teams are stretched, and burnout is creeping in. In this episode, I talk with licensed therapist and workshop creator Tina Schrader about how salon professionals can protect their mental health, set healthier boundaries, and build more sustainable client relationships. Tina shares how self-regulation, emotional awareness, and team culture can transform your workday from draining to deeply rewarding.
Learn more about Tina Schrader’s workshops and therapy resources at tinapower.com.
Feeling strung out by your business? If you're juggling every task in your salon or clinic and wondering why you're completely wiped out, this episode is your wake-up call.
I’m breaking down five clear strategies to tackle burnout from the inside out—starting with the bold truth that you might be the problem (but also the fix). We’ll talk pricing, delegation, boundaries, and how to stop being everything to everyone.
It’s time to make your business feel energising again, not like it’s sucking your soul dry.
What you’ll learn:
🎧 Listen now and reclaim your business mojo.
🔥 Also mentioned: My Memberships Made Easy programme – for steady income and less hustle. Don’t miss it.
Innovation doesn’t always mean reinventing the wheel—sometimes it means borrowing brilliance from other industries. In this episode, I’m joined by Will Hall and Arjun Saluja, the Ivy League duo behind Booko, a new salon booking software that introduces dynamic pricing to help you maximise profits and fill your appointment book with ease.
We dive into how flexible pricing—like you see with airlines and Uber—can work in your salon without annoying your clients. Whether you're drowning in demand on Saturdays or desperate to fill Tuesday mornings, this episode is packed with game-changing insights.
We talk:
If you’ve been craving smarter ways to run your salon like the powerhouse it is—this is your episode.
Head to bookoapp.com for the details, email Will at will@bookoapp.com or connect to the Booko team on Instagram @bookoapp.
Does it feel like every time you build the perfect team, someone hands in their notice? You're not alone. In this episode, Phil Jackson dives into why good salon staff leave—and what you can do to keep them. From toxic culture to burnout and poor recruitment, discover the hidden reasons behind staff turnover and the practical steps you can take to build a loyal, thriving team. If you're tired of empty chairs and constant hiring headaches, this is the episode for you.
🎙️ Staying Ahead of the Game with Sue DaviesIn this episode, I’m joined by Sue Davies—editorial director of Salonpreneur Magazine and long-time salon industry mentor. We dig into the shifting landscape of salon ownership, the pitfalls of outdated business models, and the mindset shifts needed to thrive in 2025 and beyond.💡 You’ll learn:What’s really driving the salon industry’s changes (and what’s not)How younger pros are rewriting the rules of successWhere traditional education is failing us—and what to do insteadThe role of visibility, community, and continual learningWhy staying in your lane might actually hold you back🔗 Connect with Sue Davies:Instagram: @salonpreneurmagazineFacebook: facebook.com/salonpreneurmagazineLinkedIn: linkedin.com/salonpreneurmagazinePersonal Links: linktr.ee/Sue_Davies🛎️ Don’t forget to like and subscribe so you don’t miss the next episode of Build Your Salon!#SalonBusiness #SalonMarketing #BuildYourSalon #SueDavies #Salonpreneur #BeautyBusiness #SalonEducation #SalonSuccess
Struggling to make salon memberships work? Let's fix that. In this episode, I'm showing you how to put AI to work in your beauty business—so you can design irresistible packages, price them like a pro, and automate the whole thing without the stress. If you've ever felt overwhelmed trying to build recurring income, this one's for you, darling.
This episode is proudly sponsored by Zoca—the AI-powered platform that guarantees new clients for beauty professionals.
What if everything you built almost fell apart?
In this raw and powerful episode, award-winning salon owner Noel Halligan shares how he and his co-founder went from launching a high-end salon with huge ambition... to a second location that nearly cost them everything.
You’ll hear how Noel navigated financial collapse, landlord nightmares, and team resistance—and came out the other side with a new vision for pricing, education, and running a purpose-driven salon.
If you've ever questioned your next step, felt overwhelmed by growth, or doubted your business model—this is the episode for you.
We cover:
Connect with Noel:
Instagram: @noel_nocohair
Website: nocohair.com
Next episode to explore:
Why Every Salon Needs a Membership (Ex-Salon Owner Explains)
Are you still running your salon the way you did five years ago? Ten? Maybe more? Then my darling, it’s time we had a word.
In this episode, I’m poking the bear of outdated business practices and pulling back the curtain on the real reason your salon feels stuck. From appointment systems and pricing structures to dusty Yellow Pages ads (yes, really), we’re questioning it all.
I’ll walk you through how to identify what’s holding you back, where to start innovating, and how small, intentional changes can realign your business with the life you actually want.
If you’ve been clinging to “the way it’s always been done” – it’s time to let go, salon friend.
Let’s rethink everything – and build a business that actually works for you.
This episode is your summer survival guide—and a big thank you to Zoca.com for sponsoring the show. Their AI-powered magic helps beauty businesses like yours attract dream clients on autopilot.
What if you could simplify your marketing and still get incredible results? In this episode, I chat with business coach Adam Chatterley about the 'attention flywheel'—a no-fluff strategy for turning online browsers into booked clients. We talk websites, social media, Google magic, and how to create momentum that doesn't eat up all your time. If you're tired of posting endlessly and want a more sustainable way to grow your salon, this one's for you!
Grab Adam’s free Attention Flywheel checklist and join his Monday Money Minute newsletter at beautybusinesssecrets.co/newsletter. You’ll also find him sharing tips on Instagram @adamchatterley.
Hello, hello, hello salon friend!
Is August giving your beauty business the cold shoulder? You’re not alone—but that doesn’t mean you need to panic. In this episode, I’m unpacking the real reason your salon or clinic might feel a little too quiet this time of year (hint: it’s not just the holidays). Whether you choose to embrace the lull or market your way through it, I’ve got smart, strategic ways to use the slowdown to your advantage.
We’ll cover how to:
This episode is your summer survival guide—and a big thank you to Zoca.com for sponsoring the show. Their AI-powered magic helps beauty businesses like yours attract dream clients on autopilot. Worth a peek, darling.
Hello, hello, hello, my salon friend 👋
Think your biggest problem is getting new clients? Think again. If your marketing strategy is “post more on socials,” you’re probably missing the real leak in your salon: retention.
In this week’s episode, I’m lifting the lid on why growth without loyalty is a waste of your precious time and energy. I’ll walk you through the sneaky signs of a retention problem, the two reasons clients usually drift away, and how to build a client experience that keeps them coming back for more.
We’re talking:
If your salon’s leaking clients and you’re tired of the hustle, let’s fix that!
Phil 💖
If you think blogging is “so last decade”, let’s fix that! These days, one well-written blog can bring you a steady stream of new clients—and thanks to AI, it’s easier and smarter than ever.
Here’s the game-changer: your blog is now your 24/7 salesperson. While social posts vanish in a flash, a good blog hangs around for months (even years), quietly building trust and attracting the right people.
But here’s what most salon owners miss—Google and ChatGPT are both looking for clear, helpful, human answers. Ditch the fluffy intros and the old SEO hacks. Give them real talk, solve real problems, and don’t be afraid to let AI spark new ideas (just polish it with your personal magic).
Blogging in 2025 is about working smarter, not harder. You don’t need to post every week or write a novel each time. Consistency beats perfection, every single time. And with AI on your side, you’ll have more time for your actual clients—and maybe even a cheeky day off!
With love and high-ticket dreams,
Phil
Is your front desk a costly relic from another era? In this eye-opening episode, I'm sharing why the traditional salon reception desk is holding you back—and how ditching it can boost your business. Discover why going deskless isn't just trendy but essential for creating a seamless, modern client experience. Learn practical strategies, from empowering your team to leveraging tech, and start building a salon where every expense works harder.
Key takeaways:
Are you still clinging to cash in your salon business?
This week, I’m joined by @thecardmachineguy_ (Owen Toller) for a no-nonsense chat about the real cost of cash. From VAT headaches and banking fees to missed impulse purchases and risk management, we break down exactly why “cash only” might be holding your salon back.
We’re talking:
It’s spicy, it’s smart, and it might just be the episode that changes your money mindset.
Want to connect with Owen? You can follow him on Instagram at @thecardmachineguy_. Or DM me the word DOJO on @philjacksoncoach and I’ll send you his WhatsApp details straight to your inbox.
What if the real secret to salon success isn’t a business plan—but putting your lifestyle first?
In this powerful episode, I challenge the hustle culture that glorifies overwork and shame around “small” businesses. Instead, I show you how to build a salon business that funds your dream life, not drains it. We’ll talk strategy, pricing, time boundaries, marketing sanity—and why your calendar should never be your enemy.
If you’ve ever felt pressure to scale just for the sake of it or been told your goals are too small, this one’s for you.
Listen now and let’s design a business that serves YOU, not the other way around.
Are you secretly worried that AI might replace you? You're not alone. In this empowering episode, I walk you through exactly why salon owners like you are actually in one of the safest—and most exciting—positions in business today. You'll learn how to future-proof your role, where AI can actually help rather than hinder, and how to start leading (not reacting) in this new tech-driven world. Plus, some sass, some science, and a serious pep talk from your queen of salons. Let’s fix that AI panic, darling.
Are you still “waiting for the right moment” to try AI in your salon? While you're dithering, your competition is levelling up. In this practical and punchy episode, I’m walking you through five super-simple steps to get your first AI assistant up and running – no fluff, no tech panic. We’ll cover choosing your platform, training it to match your salon’s voice, testing real tasks, creating a prompt bank, and building an AI habit you can stick with. Let’s turn that overwhelm into action, darling.
💡 Want to go deeper? My AI DIY programme is open for enrolment now at PhilJackson.coach.
