Running 40 accounts isn’t the same as running 200+.
Kostadin Lilov (Head of CS @ Lokalise) shares the playbook for leading CS at global scale.
In Episode 4 of Beyond the Close 🎙️, hosted by Jose Fernandez Castaño (Co-founder @ Velaris), we cover:
👉 Segmenting CS for scale: enterprise vs. 200+ accounts
👉 The 180-day retention forecast vs. renewal firefighting
👉 Where to automate — and where to stay human
👉 Why “2022-style CS” thinking is holding teams back
💡 Practical playbooks. Honest lessons. Bold predictions.
🎬 Watch Episode 4 — practical insights you’ll want to take back to your team.
AI is rewriting the rules of Customer Success.
Violaine Yziquel has lived it, and she’s here to share what works.
In Episode 3 of Beyond the Close 🎙️, hosted by Jose Fernandez Castaño (Co-founder @ Velaris), we dive into:
🎬 Watch Episode 3 , because this is one CCO’s playbook you’ll want to steal.
What happens when one leader runs both Sales and CS?
Daniel Farkas has done it , and he’s here to share what most leaders won’t say out loud.
Episode 2 of Beyond the Close 🎙️
Daniel Farkas (ex-CRO at Staffbase, VP at Box) joins Jose Fernandez Castaño (Co-founder @ Velaris) to dive into the new AI-augmented operating model for GTM and CS, driving meaningful customer outcomes and business growth.
What we’ll cover:
🎬30 minutes, one CRO’s perspective you don’t want to miss.
AI is rewriting the GTM playbook. Post-sales is no longer just about ‘what happens after the deal’. It’s becoming the engine of growth. Are you ready?
Introducing Beyond the Close: Episode 1 🎙️
In this episode, we sit down with Jose Fernandez Castaño (Co-founder @ Velaris), Tim Budden (Head of AI @ Velaris) and Michael T. (GTM & Ops leader) to dive into:
How GTM roles are changing as a result of AI
How AI is helping post-sales teams evolve
What it takes to build a reliable AI layer across fragmented data and systems
The emerging role of the “Architect” CSM in modern post-sales orgs
How high-performing GTM teams can use AI to focus on moments that move the needle
🎧 Listen now to Beyond the Close, and explore what the future of post-sales looks like.
